I arrived around 3 pm on a weekday. The drive thru line was wrapped around the parking lot as usual. So I got out and went in side. When I entered I noticed that it was not super busy and they had a million workers. Second the cashiers were on the cellphone texting. In between taking orders and making drinks they would pull out there phones. Third the place looked nasty it was paper on the floor that the workers walked by a million times. I got my food and when I looked at my fries they did not look fresh.They were so greasy. Then I took a bite of my sandwich something seems off but I ate it anyway. Later than evening I was so sick. I vomited all night long. I will never eat at this location. My kids love the nuggets so I'm going to drive to the Burke location. The only thing I ate that day was cereal and the combo that I ordered. I am so pissed. The next day I was scheduled for a medical procedure and I was so dehydrated thanks to all of the vomiting. I wish I could give this place zero stars. read more

Chick-fil-a always with fast and good service! The only thing wrong with this place is the parking lot! Parking sucks and it's always hard to get out. read more

I eat here on a regular basis for lunch. Customer service is second to none. I don't know where they find the staff but they are all very pleasant and professional. The food is consistently great. The management team does a Great job! read more

Only have drive thru and pick up. Extremely inconvenient. Awful parking lot & incredibly crowded

Where do I begin. This location is exceptional, always over staffed (in a great way) and from each person you're greeted by, all have great attitudes bad customer service. Who has three to four employees assisting you at the drive-thru? They do!! Have nothing negative to say about them. read more

Pretty good chik fil a. Standard and quick service. This one does have iced coffee! Hooray. Some do not if they are near a Starbucks. I will warn you that sometimes the drive through can get super backed up. But that's about it. read more

This is fast food so i'm not sure why this place has such a high rating. I always feel like shit after eating here. If you want the best chicken in Springfield, go across the street to Food Corner Kabob. There is no comparison. read more

Chick-fil-A - I always regretted eating here. This place is no better than mc donalds. Eww - Fast Food Near Me - Springfield, Virginia

If I could rate them zero I would. I found hair in my grilled chicken nuggets. I will not be coming back.

This location is always packed, but then again its hard to not find one during the main meal hours that isn't. The food is always good and the service is excellent which is part of the reason why I go to Chick-fil-A versus other fast food places. If you go early in the mornings or right when lunch starts than for the most part you are able to beat some of the longs lines that you normally see at this location. read more

What can I say... Chick-fil-A is always good. Awesome and friendly customer service and the food is always good.

The food is amazing they make everything taste so good the only thing I would have to say is that for the mobile order sometimes they forget to give you something like straws or sauce because there trying to rush it. read more

This place was very busy during dinner time. Staff worked as fast but our chocolate milkshake didn't come out until after we were almost done with our meal which was disappointing. Then, tables were so busy that staff didn't have time to clean them up which means we had to before we seat. And seating areas in general was little messy. I would say in general, staff was friendly. read more

This Chick-fil-A drive through was honestly just so disappointing. I worked at Chick-fil-A for 2 years so I'm extremely familiar with how the service at the establishment is supposed to be and this wasn't it. The one taking our order was OK but when we got to the window we were checking our food to make sure it was all there and they told us to move obviously rushing us out of there. And guess what- they messed up the order. Also, the fries were crumbs so i couldn't even eat them. 3 stars because it's my first time here but not returning. read more

What?!? A chick-fil-a in Springfield? I had to do a double take. The springfield plaza has upgraded from its shoddy old strip mall days. The service was awesome and the chicken sandwich was piping hot. Sweet tea was delish. However, the place was super crowded and we decided to eat our meal to go. There were even sofa chairs for in restaurant seating. Yay for chick-fil-a! read more

What i thought was gonna take awhile, our food came out before the worker was able to finish our drinks! Place was busy but you were not able to tell with such great, fast and friendly service. We were fed in and out in no time for our late trip back home to NC. I am so glad we stopped in! read more

This chick fil a never fails to send me to the bathroom. But not in a bad way with everything coming out at 100 PSI smashing into the toilet bowl. Just an everyday normal poop. After my surgery I couldn't go for days, almost a full week. I said to myself man WTH I'll give it a try. And within an hour I'm on that porcelain throne letting it rip. I'm still gonna keep coming back. read more

When I think of chick fil a I don't think of chicken. I don't think of ANYTHING but that first day I had their strawberry milkshake. I've had the sandwich and the waffle fries so long ago that I don't even remember what those taste like. HOWEVER. Every time I've driven through the back alley of this location they've consistently served me a really yummy STRAWBERRY MILKSHAKE an' it's DEELICIOUS. You can quote me on that. I reserve one star only because it's not on the list of recommended daily intakes so you shouldn't find yourself driving through this back alley every day, though I really could understand... If you decide to drive by on my account, pls come only on a binge day and order a small. read more

I don't go here anymore. It seems like the quality or taste of food has changed since they changed management/ownership. The chicken nuggets and chicken strips taste dried or burned. They've gotten my order wrong more than once too. It is not one of the best Chick-fil-a's. read more

Based out of all the Chic fil a ive been to here between VA, MD. The quality here is perhaps the lowest. I get the same thin everytime, chix deluxe meal. Taste good dont get me wrong, but Fries and chix was not crispy as usual. The workers didnt seem fully trained and everyone, although eating in were recieving their meals for take out, not sure why. Anyway just giving feedback. read more

Love this place! I always order on my App and even though the line always seems so long it goes by so fast. I go here at least once a week.

This Chik-fil-A used to be great and friendly but the past few months my experiences and thoughts of this location have changed. The staff has become quite rude, at least for a Chik-fil-A and the food is mediocre these days. I would say stay away from this location but it seems that they get away with their terrible service because there isn't another one within 30 minutes. read more

The customer service at this location was on point. While there was a line when I entered this location, the line moved very quickly and efficiently. Upon placing my order, it was quickly walked out to me by a friendly employee. The food was also very delicious and fresh. I ordered a deluxe chicken sandwich with fries and a lemonade. The sandwich was juicy and was one of the best I've ever had at the chain. The restaurant was very clean and well maintained. My only complaint was with the craziness of the parking lot, but this is at no fault to the restaurant. read more

This chick fil a is awesome! But no play place. But that is typical for one in a random strip mall. What is NOT typical for one in a random strip mall is they still have a drive-thru!!!! I thought that was pretty cool. They also have motion sensor trash cans so you don't have to touch them. Pretty cool! read more

I'm glad they finally opened another location, and closer to my house too! :-) This location is great, the workers are very nice inside and through the drive-thru, they're fast, and the food is always hot, fresh and fast. LOVE IT!!!! read more

This Chick Fil-A location never disappoints. Simple menu, good quality food quickly, and a staff that really cares about you. One of the nice things about this place are the employees who come around to check on you. Take that McDonalds! read more

Chick-fil-A - Even at 2:45pm this place is hopping! - Fast Food Near Me - Springfield, Virginia

chick-fil-a is always amazing. This location has really nice customer service too. One time we dined in the manager kept checking in on us to make sure everything is good and if we need anything else. That's a lot more than expected for a fast food chain. Almost no complaint about the food. The lines can get really long during lunch and dinner tho. The drive-by line is even longer. Sometimes it's easier to just walk in. Small complaint about the waffle fries. Sometimes it's hit a or miss. Sometimes the fries been left out too long it's not as crunchy and fresh as i would like. But most of the time it's good. My favorite here is their waffle fries and spicy chicken sandwhich. :) read more

poor employees in the boiling hot sun with no protection or ability to get any form of shade. full on cruelty and dangerous health risks. i saw an employee in distress and fatigued. that is not okay, please do better. read more

Horrible service!Ghetto Management!One of the things that separated Chick fil-A from everyone else was great service but that is a thing of the past!They must have recruited all of McDonalds employees because that it what it is now! I have seen the decline of several of their locations. Good upstanding employees have been replaced by housewives and houseguys of Atlanta!Advice to Management. Quit and fire all of the existing managers and give the job to the people who replenish the drinks. They are the most service oriented from what I can see! read more

Great customer service but the location is horrible! Drive thru is difficult to enter and exist. By the time you get out of the parking lot your food is already cold! read more

Every time I get a southwest it has always looked exactly how it is advertised ( picture below) but today I got one from the Springfield location and I was thinking what the heck is this... so I drove back through the drive through thinking it was a mistake and the lady says the chicken is just more seasoned would I like another one, I said yes and the new one was the same, a skimp salad with a few pieces of corn and cheese, seriously for 7 dollars... that's crazy ( picture below) read more

Chick-fil-A - Fast Food Near Me - Springfield, Virginia

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I hate that they're closed on Sundays and love the gallon of lemonade it's a weird setup to get in line for the drive through at this location but love that there's one in this area. read more

Friendly and fast service. Came here for take out drinks. Refills no problem. Place is huge and clean.

Ahh...Chick-Fil-A. I had been wanting to come here since they first opened as it is very easy for me to get to, but whenever the thought popped into my head, it was usually on a Sunday. Finally I got around to coming to this place when they are open. I had the chicken fingers and a side of waffle fries. They were good. While I was there, I thought about ignoring all the calorie counting stuff and get myself a milkshake after I finish my food as I was staring at their Oreo milkshake ad on the wall. By the time I finished my food a group of kids from a sport team came in so I decided to skip it. It was a good decision as I started to feel full about 15 minutes after I finished with the food. Yes, I will definitely think of eating here on a Sunday. Eventually the stars will align and I will end up here on the day that they actually open. read more

Wow, a fast food restaurant with happy employees . So kind and great food of course. We had a least 3 employees asked if were ok or needed anything and they were busy... thats service read more

Chick-fil-A - Fast Food Near Me - Springfield, Virginia

Found this thing in my sandwich I don't know what it is specifically but when I took my second bite of my chicken sandwich it was chewy. This was so nasty . I tried to contact them but no response read more

Chick-fil-A - Found this in my chicken sandwich today in the morning . I took a two bites of this sandwich then I felt something chewy and it was this - Fast Food Near Me - Springfield, Virginia

Just want to say I picked up a catering order at this location last Wednesday morning about 6:05am. There was a VERY rude customer who was in front of me and he irritated me SO badly as to the way he spoke to the staff there. It was just uncalled for. The staff handled it with grace, professionalism and maturity as they did their job. Don't know if I could have or would have handled it they way they did. Kudos to you all!!! You deserve a raise after dealing with this guy! read more

Amazing! This location is always busy, always a long line, but the employees work hard. They move through these lines and give you service with a smile. Super friendly and always willing to help you get what you need or keep your drinks filled. The mobile app feature is great and helps you skip the line, which makes it even better. read more

Nothing special its a chik fil a its good the Service was great eat chik n party on dudes

Pretty decent chick-fil-a, I got a bad salad from here once but they Sid everything possible to make up for it, and honestly I don't know how a salad tastes like soap but that one did, I wasn't even upset and they gave me 4 coupons for sandwich combos (which I think is #1 ?). Overall this chick-fil-a is good and somehow they're pretty fast dispite the fact the on any given day they have like 30 plus customers in there and a drive through line that blocks traffic. This chick-fil-a is somehow the busiest chick-fil-a on the planet. read more

Employees did not enforce mask policy . The employees went as far to say they would not turn away customers for not wearing a mask, they were not the mask police. As a result, the person who reported it to the restaurant was verbally abused, threatened, and yelled at. Please tell your employees to enforce the rules so that other patrons don't have to. read more