If I could give zero stars, I would. STEER CLEAR OF THIS LOCATION! I was a loyal customer for well over a decade, and the way this business handled a serious health and safety incident is beyond unacceptable. This was not just bad customer service -- this involved toxic chemicals being sprayed in an area where customers were present, including me , creating a legitimate community health concern. And to top it off, dishonesty afterward. Manager Jourdan directly told me he reviewed security footage and claimed there was "absolutely no one" spraying chemicals during the incident. And that nobody came that sprayed . That statement is false. I have evidence proving it happened, and another manager had already confirmed to me that they had a person spraying that morning., and I have a voicemail recording of this proof he was in fact scheduled and present at that time, right by my car. (yes I'm aware he was which is why it was reported.) Although the first manager eventually apologized and acknowledged what happened, she also attempted to bring up unrelated past complaints -- only a few of which even existed and were completely valid -- in an effort to deflect responsibility and suggest I should "enjoy another location that can better serve me." Attempting to gaslight a customer instead of fully addressing a dangerous situation is absolutely unacceptable. These individuals should not be in managing , or customer service, let alone overseeing a franchise in our community. It is absolutely deplorable to see management respond to a legitimate health concern with denial, dishonesty, blame-shifting, and a refusal to take full accountability. Instead of properly addressing the exposure of customers to harmful chemicals, they chose to deny, dismiss, and mislead. No customer should ever have to fight to be believed when THEY PUT THEIR health and safety are at risk. I ALSO HAVE A SERIOUS DISEASE AND I WILL BE SURE TO REPORT THIS TO OTHER OTHERS NOW THAT I KNOW HOW THEY RESPONDED TO THIS, AND I GAVE HIM A CHANCE. After more than 10 years of loyalty, they permanently lost my business. Businesses that ignore dangerous situations and then mislead customers about them do not deserve public trust -- or your money. Consider this your warning. read more

The only reason I'm leaving a review to any chick fil a is because I've never encountered a rude chick fil a staff till Fox(if I caught her name correctly) When ordering the lady at the counter vouched for the iced cold brew coffee being good... my husband and I both hated how it tasted. Tasted like an ensure drink but worse. I ask for a drink replacement and asked for the coke float. The manager or whoever it was... named Fox just stared at me and the drink in the most condescending way for 5 seconds then said "ok". Sure go ahead give me attitude for wanting to switch (we had 2 small sips). Then she proceeds to give me a half filled coke float . I kid you not there was like a squirt of coke. I wish I got a photo of it... will still come back for the drive thru . Do not get the cold brew ! 0/10 read more

Chick Fil A is typically pretty consistent but that wasn't the case at this location. I had a drive thru order and while the employees were friendly and the order was correct, the nuggets were soooooooo SALTY to the point I couldn't eat them. I didn't realize this until I was already pretty far away from the location so I couldn't return or exchange them so I just took the loss. Oh and drive thru configuration is pretty weird so be careful. read more

Chick-fil-A - Iced Coffee - Fast Food Near Me - Sterling, Virginia

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This Chick-fil-A is on my way to work, so I stop by here every so often to grab some breakfast if I'm starving and I didn't get a chance to get prep anything from home. The service is solid enough, but sometimes staff seem very tired and overwhelmed. Be mindful that service jobs can be very tough sometimes and sometimes they need some grace! I always go through the drive thru and the line can get quite long even in the early mornings. I have never had to wait too long to get my food, though, and be on my merry way. The food is just like any Chick-fil-A, but there was one time that I got soggy tater tots that I didn't enjoy. I also got a hashbrown scramble once, and the portion was atrocious based on the price. It was also bland. I've not gotten it again after. I stick with my chicken minis meal! Their sweet tea has been bland a couple of times as well, so I'm not sure what's going on with that. Otherwise, it's okay. read more

This location had employees outside in below freezing temperatures taking orders!!! Standing outside in 20 degree weather! Not okay.

We ordered chicken strips and a salad without cheese due to my cheese allergy. Unfortunately, after a few bites, I could taste cheese. We also requested sauce, but it was not included with the order. I called the restaurant and left a message. Please contact me. read more

Just picked up a large chicken noodle soup and a large mac and cheese. They both tasted great and while the soup container was full, the mac and cheese was barely half full. Very disappointing. If it hadn't tasted so good, I probably wouldn't have cared as much ;-) Ps: I feel a little guilty for giving them two stars, because most of the time they provide five star food and service but I don't bother to rate them. read more

10/23/21 After working a morning shift, it time for something to eat. I have time on my hands before my second shift begins. Once I get to my parking spot for this second job, I won't want to move, get something to eat or drink. I figured Chick Fill-A would be a great Fuller upper if there is food to be had. The food hit the spot and to top it all off, one of my passager saw my Chick Fill-A glass and wanted some of that food too. Well, he won't get any of it tonight or on Sunday, but Monday Monday will have to do. Great food, great experience once again. read more

They have some terrible people working the drive-thru. I just had an experience that was very condescending. I placed a mobile order ahead of time and went through the drive-thru. The attendant at the drive-thru confirmed my order and said it was ready. When I came to the window, the girl greeted me with a condescending tone "Yes? Did you place an order?" Of course I responded "yes." I was then asked "Did you go to the drive-thru?" I literally just came from the drive thru. I explained to her that I placed a mobile order and already confirmed it with another person up front. But it's like she didn't even understand (or didn't care to listen) and got some other person to tell me the same thing. So I went around again like an idiot. Of course there were already cars in front me so I had to wait in line again. I checked with the drive thru attendant up front again and she says my order was ready (what a surprise). When I finally got to the window to get my order, the same rude girl handed me my stuff without a word. Not a "sorry, thank you, etc.". Just terrible communication and customer service. I've had similar experiences with this drive thru in the past but this was the last straw. I don't normally leave negative reviews but this one irritated me enough to take the time to write one. read more

Honestly, this probably was the last time Ill be ordering from this particular chickfilA. The staff is consistently rude and unhelpful and the food isnt as good as other locations. Today my chicken wasnt even cooked fully and my fries were so over salted that I couldn't even eat them. I didnt even bother to let the staff know because they already were rude at the drive through outside and at window when I asked for water with my mobile order. It also took 10 minutes for them to bring out my mobile order and their reason was "there was no space number" even though I clearly selected it in the app. Its unfortunate that this location has displayed underwhelming behaviors multiple times and nothing seems to change. The reston location about 10 more minutes down the road might be less convenient to get to but should I decide to get chickfilA in the future, it wont be at the sterling one. read more

This place is really good no bad reviews and i love the chicken and I wish to do a commercial for your business and I love this place and always will . read more

Typically this place has decent service but a few employees are a bit rigid. After a kid soccer game a whole our whole team went to this establishment this past Saturday. I was talking to a mother of player in her parked car in the parking lot when not one but two employees told me I could not 'do that' and they were going to then did call the Sherriff office. The second time I was told they were on their way. I had a clip board so I can only imagine they thought I was selling something to visitors but the idiot refused to listen to a thing I said. Since when are customers not allowed to talk in the parking lot? read more

Chick-fil-A - On 11/5/21 a sheriff report was made because I was talking w/ a friend in the parking lot. ridiculous behavior from the employees. - Fast Food Near Me - Sterling, Virginia

This store like most other Chick-fil-A stores has great customer service. The drive thru line was pretty long, but there were plenty of staff members outside taking orders and payments which is also another norm at Chick-fil-A establishments. This chain overall does very well in the customer service rating. I'm writing this review because Chick-fil-A is at least a weekly stop for me. I love, love, love their diet lemonade as it's made of only lemons, water and Splenda. It's a sweet treat for me and break for me from water when I'm trying to trim a few pounds. Also I love their ice which they sell by the bag. Every time I tell someone I'm kind of an ice lover and buy bags from Chick-fil-A they normally say "I didn't know they sell ice"!!! We'll they do! It's 1.45 for a nice large 5-7 pound bag. Whenever I'm having a home gathering or party, I grab a few bags to add to my punch bowl and for drinks and cocktails!!! I will also mention that some of the larger Chick-fil-A's have this great Mac-n-cheese that's also delicious, but this store doesn't have it. read more

Chick-fil-A - 2 bags of ice and a diet lemonade. - Fast Food Near Me - Sterling, Virginia

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This place is always great! The staff is friendly and their food always comes out hot and fresh. They always make sure you are taken cared of. We came through the drive thru and as soon as they had more than 2 cars in line, they had two people taking orders so your wait time is very short. Their restrooms are also clean and fully stocked. Much better than the last Chick FilA we visited. We tried their breakfast menu for the first time and it was really tasty. I had the bacon, egg and cheese English muffin, my husband had the bacon, egg and cheese on bagel and my sisters and my mom had the chicken, egg and cheese burritos. The sandwiches were okay but the chicken burritos were actually really good. It didn't have a lot of chicken though so I was a little disappointed but it was still pretty good. Highly recommend the burritos with hash browns! read more

Chick-fil-A - Fast Food Near Me - Sterling, Virginia

Usually, I have very good things to say about Chick-fil-A establishments, but this time I cannot say the same. The employee was more concerned about getting the order done fast rather than taking his time for quality. I mean, it is only an ice cream cone, but it was served super rushed when it wasn't a rush. Ice cream came out like it was half finished coming out of the soft serve machine. There was also a bug on the wall where I was sitting. We gots to do better read more

Location: 7th street and F street (Washington DC) Please check that the order is complete. No sauce makes a very dry meal. A bit more professionalism would be great read more

Used to be a great location but the staff has changed. Service wasn't rude but curt. Instead of calling us when the food was ready they just left it on the counter and didn't call our name or bring it to our table. Fries were soggy. read more

This place is very efficient in all they do. I love going here all the time. Everyone is so friendly and always happy. Great Service, great Food and they never disappoint. Management is always on top and making sure everything goes smooth. read more

Chick-a-fil you rock my world. It's funny because I always joke with my husband that this place is like a club. Every time you drive by the place it is always packed in the drive thru line and normally easier to go inside. This isn't necessarily the best option due to the parking lot and main road situation as it can get quite congested. As for the food they did hit it on point with meeting my needs of taking off the cheese off of my salad. They provide hospitality mints in a basket after you leave for stinky breath. One per person lol unless you are me which means one giant handful. Also The girl who made our ice cream cone does need a refresher course but can't win them all. read more

As far as fast food goes this is probably my go to place. Granted its still fast food so its not the most healthy but I feel like as far as the calorie count and options this is a slightly better option if you want something quick. Honestly I've tried most of the lunch dinner items on the menu and they're all good, although I'm not a fan of the chicken salad sandwiches there, as they put hard boiled eggs (please see other reviews regarding my dislike of eggs). At any rate the staff is always efficient and courteous. The one downside is this place always seems to be busy which is of course a good thing for business. We were just here this past Saturday night at 9PM and there was a big old drive thru line, so we went inside which was much quicker. Its busy but the food and service here are solid, they also have a kids play area there too. read more

Chick-fil-A - Dining area - Fast Food Near Me - Sterling, Virginia

Davis santos was really rude and said really inappropriate insults about me and my car I do not appreciate it what he said.

I love Chick-Fil-A for lunch primarily, and sometimes for breakfast (the chicken minis are the bombdiggity). But I stopped at this location recently only to find that they didn't have change for a $100 bill! What kind of business in a major metropolitan area is this? Then the workers all had to run around yelling at each other in Spanish for 10 minutes to figure out where the money was to make change. It took long enough that my food was done and it was cold by the time I sat down to eat it. I kept trying to offer to just pay with my card, but the workers didn't seem to hear me. To make matters worse, I strayed from my usual breakfast and ordered CFA's breakfast burrito (chicken version, not the sausage version). It's not good. It's tiny, kind of watery and just bland. Even McDonald's breakfast burrito is better. read more

Always consistent, friendly, and fast regardless of the time of day. I usually use the curbside pickup which is fast and convenient. Every thing I have ordered from this location has been fresh and tasted great, always a staple choice for breakfast or lunch. read more

After some dental work, chicken soup seemed a good idea so I headed to my local CF. As soon as I pulled off the highway I witnessed a circus. The take out line circled the building and extended onto the road. People coming in from other directions were trying to break into the line. You would have had to see it to believe it. I decided to park far away, so I could walk and go into the restaurant. When I got in I realized that there was no dining, only take out, but the line was short. The problem was that there was only one person wording the line. It took me 15 minutes to get my soup. In total this was a 25-minute fiasco. Needless to say, I will not be going back until they open inside., read more

Davis santos was really unprofessional and disrespectful towards my friend, calling his car "trash" this type of behavior is unbelievable. We don't appreciate this. read more

I POOPED MY PANTS BECAUSE OF THIS FOOD. When I called and asked to speak to a manager they did not care that my car was left in disarray. Or the fact that I was calling to warn them some of their food was not cooked properly. She instead told me it could have been something I ate within the past two weeks. I just got home from Afghanistan two months ago and received my field sanitation license while I was there. The fact that this location would try to discredit the fact that they could've possibly cooked a bad batch is enough for me to never come back. And for me to tell everyone to ensure they don't poop their pants too. Customers beware of their lies and this Chick fil a might actually be open on Sundays. read more

I ordered the Nugget 8 pack and asked 4 the honey mustard sauce. Upon leaving there is no honey mustard sauce but there was a packet of frenches yellow mustard in the bag. If the help cannot understand the order given please close the business. it's not worth it to have incompetent employees. Incompetency will ruin your business. This place is crossed off my places to eat. read more

Chick-fil-A - The mustard packet I got from Chick-fil-A woohoo - Fast Food Near Me - Sterling, Virginia

I came here on my work break and I got take out. When i got to work i open my spicy deluxe sandwich and there is pickles in it when I specifically requested no pickles and the sticker on the sandwich container says NO PICKLES!!!! Now I'm stuck at work and I can't leave to get another sandwich thanks a lot chick fila read more

Chick-fil-A - Fast Food Near Me - Sterling, Virginia

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I am typically a Chick fil A fan, but we took our toddler granddaughter here in November of 2022, after the birth of baby sister. We thought it would be nice to get her out of the house and get breakfast. Well, it was a cold morning, and it was so cold in the dining room that we had to keep our jackets on. And it wasn't just us. EVERYONE in the store had jackets on, and the employees were layered. Additionally, the playground has been closed since 2020, and they couldn't tell us when management would open it again. We ordered our condiments when we placed our order, and we didn't get ANY condiments. Then we had to go back to ask for our utensils. And then our napkins. Our food was cold before we finished it. We definitely won't be back. read more

Chick Fil A is perhaps the most overrated institution in all of fast casual and fast food. So much hype for such a bland sandwich. They do not perfect the chicken sandwich they do not even innovate the chicken sandwich. Sad food for sad people. read more

The food is always good. The service is always phenomenal, and they contribute to the community. Not to mention, they have the best chocolate shakes known to mankind. Keep up the good work Chic-fil-A! My wife and son give two additional thumbs up, just for good measure. read more

DO NOT GO TO POPEYES DOWN THE ROAD If you want consistency then you want Chick Fil A! Their service is always friendly and fast, order is NEVER wrong, food is great, and I've never had a problem here. You are treated like a real person! Total opposite of the classless "restaurant" known as Popeyes down the road. Nothing against the franchise, but this location is a disaster. Save yourself some time and just go to the Chick Fil A instead! read more

Love this fast food location, staff are fevers friendly and willing for extra mile to serve the best as some customers needs. Would highly recommended to friends who never been this location:)， read more

Service was incredibly fast and excellent. Matt was incredibly nice and made the entire experience wonderful. Props to being the best chick fil a in the area. read more

I had a tasty chicken cool wrap here yesterday for lunch. I parked and went inside and despite long lines I got my order in fast and then they bring it to your table. This place was very very busy at 1:30pm on a Tuesday afternoon but they serve fast as they have a lot of staff, all with very positive attitudes and no scowling faces like other fast food operations. I would go back again as the chicken had a good flavor and I like wraps as less calories . read more

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The best the best THE BEST Chick-fil-A is the best restaurant everybody is so nice and their food is amazing BEST FOOD EVER!!!!!!!!!

This is a popular location, and the staff is friendly and quick. The food is on-par with other Chick-Fil-A's I've experienced. What's not to like? read more

Bought dinner at chick fil at Community Plaza, Sterling, Va. Worst meal and very worst service i have ever received at a chick fil a. The female attendant at the window seemed to have a real attitude when serving us. Very uncharacteristic of a chick fil a Experience. Worst of all, she didn't even say "my pleasure" at the conclusion of the transaction. My wife bought a grilled chicken sandwich and it was so rubbery that she could not bite through part of the chicken breast. Chick fil a is always consistently good no matter where you go, suggest you move this window attendant to a job that does not interface with the public. I'm giving this chick fil a experience a C-. read more

This chick fil a is great! The service is usually friendly and super fast. Thanks a lot for feeding me maybe too often ;) I recommend the nuggets, strips and classic chicken sandwich. yum read more

I come here for the peach milkshake, which is outstandingly great, and that's usually it. Ever since I found out that the franchise doesn't actually use only chicken in its products, I've stopped going. Unfortunately, they choose to tear the chicken apart, stuff it with chemicals, and then put it back together again as "chicken." No. I will say, though, that in terms of service, Chick-fil-A is outstanding. Ever notice how they have a friendly white person taking your money and serving you, but everyone else is Hispanic? Not trying to sound racist- just noting how they position people. read more