Very quick, efficient drive thru line. The employees are super nice as well. They all seem to fairly like their job and having fun while working! This chick fil is in a random spot on its own which is pretty nice since you're not sharing a parking lot with other restaurants. Something they've also done is bring your food to you if it's ready before you pull up to the window, and you're even able to leave since the lane is wide enough for people to leave. Overall great place! read more

Get your orders right people! And say my pleasure!! This is Chick-fil-a, have good customer service

I'm so surprised to see any bad reviews for this location, by far this is the best Chick-Fil-A I've ever been to! The employees are always so friendly and welcoming. They are also so hard working and always have a positive attitude! The line is always so fast even if it's a really long line. Any other Chick-Fil-A I've been to takes forever to get through the drive thru but this location has it down! I always go to this location even if there is another one closer by just because the employees are so kind and the service is so much better than any others. read more

Don't give this location business. They are trash. I use to come here all the time and I'm not sure what changed recently but nobody can seem to get anything right here, from forgetting items OFTEN to just plain messing up. I ordered two meals and I'm surprised they made it in the bag! I had to pull up and wait 15 minutes for the same breakfast items everyone else was ordering, and driving through just fine with!! Just for my chicken sand which to not be cooked all the way through and the buns were eating the chicken! The patty was the size of a quarter. All of that for 26$!?!? I didn't realize I was paying for your "excellent" service too, to top it off my tea was a coke at 9a... and I was given ONE sauce for two meals. I definitely got the B team today and yall need to work on it, would rather wait longer and go out of my way then come back to this location!!!! Horrible experiences! My pleasure for the review. read more

We have visited this location two times since it opened, considering the fact that it is a NEW location & employees are going through training they did a GREAT job. During both our visits the staff members that helped us delivered exceptional customer service! They were friendly and super helpful, AND take in mind it was very hot out! We had large orders both times. And both times they were VERY patient and perfectly accurate. Everything we ordered was exactly the way we wanted it and the food was delicious. The reason why I am not giving it a 5 star rating is because we waited over 45 mins each visit and the line was not as long as it normally is. Other than that I personally think they're doing a wonderful job considering they're NEW & opened during COVID. Very Satisfied! read more

I've given this location so many chances. I feel the employees aren't seasoned with that magical Chick-fil-A dust and this has to be the worst drive through ever. I love the food but oh my gosh. I might as well go to a sit down restaurant and be waited on for the time it takes. read more

Update...after giving a negative review over a month ago decided to give YUCAIPA Chic fil a another try. Placed a simple order for the simple minds at YUCAIPA chic fil a. Ordered #1 combo...took about 10 minutes while there were more employees working than customers in the dining room. Staff was very nice, food was served hot and tasted great. Restaurant was clean....unfortunately speed is not their strength. Time for AI artificial intelligence and robotics to be implemented...get rid of $16 hr fast food workers...no more call offs, order done right...keep prices down. read more

Went to the drive thru today after having a visit at little smiles, only two stars because the food was great but the customer service was all out of whack! They definitely are worked to fast and seem super overwhelmed because when we got to the front to receive our food after paying with the debit card in the drive-through and being rushed to move up so many times they could not find my order when I came up and said my name, (very small order 2 sandwiches and a kids meal) We were probably there for more than 30 minutes with an order that should've taken no longer than 15. If you boys weren't so rushed to get people through and focused on each order at a time I believe our experience would've been much better probably won't be going back to this location again. read more

So mad that my drinks spilled all over me and my car. They should have made sure the lids were on right

This location consistently forgets to give you items from your order. They do not answer the phone so it's impossible to call and complain. We don't live close enough to drive back. Horrible service. read more

Stopped here for dinner at 8 pm. Ordered 2 grilled chicken sandwich combos. Got the bag with the fries on top so we couldn't really check. Drove all the way home only to realize they gave us 2 regular fried chicken sandwiches, which are significantly cheaper and not what we wanted. My husband drove back there and explained the situation to the manager, Michaella. She wasn't apologetic at all and looked dumbfounded. She threw the sandwiches he brought back in the trash and then tossed 2 cards at him for the same sandwiches she just threw away. She gave him the right sandwiches, still with no apology. When he told her the customer service was horrible she just stared at him. Looks like chick fil a's customer service has gone to garbage. So sad too because I like the food but cannot stand bad customer service. read more

I'm not really a chick-fil-a eater, but decided to try their breakfast. Got the egg white grilled muffin and it was delicious! The line wasn't long, the lady serving has great customer service! Awesome experience overall read more

The employees have been above and beyond friendly both times I've been to this location.

Sat in dining room and had great experience .Avery pleasant young lady named Aleena was working very diligently cleaning and offering help to everyone in the dining room . She was so friendly and professional and it was such a breath of fresh aid to see someone take pride in her work and make sure all the guest were taken care of ! Keep up the great work Aleena ! read more

It's only my 3rd time at this location. I was here 2 days ago. My order is always wrong when I come here. Their store hours also aren't updated online. read more

I have been trying to contact someone at the restaurant all afternoon. When you call you get a voicemail message that is outdated and then it says to press one to speak to someone from our leadership team and when you press one it says thank you goodbye and hangs up on you. I wanted to speak to someone about a very upsetting incident that happened in the drive-through today. So disappointed in this company and the management at this location. I never even got food based on what happened. read more

Ordered a large diet lemonade and a large regular lemonade but neither were marked so I couldn't drink my $3+ drink because I can't have sugar. This is after we waited 10 minutes for my husband's drink so our fries and chicken nuggets were cold by the time we got home. Not going back for a while to this one! Definitely, not worth over the $50 I paid. Disappointed to say the least!! read more

I love the food but the worker I encountered while eating there was one of the rudest most inconsiderate people I have ever met. Her name was Jordan and I've never felt so upset in a Chick-fil-A. She was beyond rude, would make inappropriate comments and had an awful attitude the entire time. Will not be back because of her. Horrible service ! read more

Missing a sandwich after arriving home on a very rainy day. Tried to call the store but the auto attendant kept hanging up on us. Had to drive back to the location and was given a brownie for our troubles. All of the trouble was not worth a brownie. read more

Excellent service, great food! The lines get long because everyone loves chick-fil-a. When we go, we expect a little bit of a wait because it's worth it. Today when we were there we were helped by the most kind and caring young lady. Her name was Savannah. Keep up the great work! read more

Been here several times however tonight was the last time they NEVER give you your complete order . The food has also gone down hill so bad . My husband and I used to live in Florida and we had chick-fil-a all the time and this location should be embarrassed. Fast food constantly complain about their wages too , maybe earn your wage and you wouldn't have to complain about not making money. Everyone is angry that they are expected to do their job at work and you get an attitude when you ask for the food you paid for . read more

Sebastian the worker at cfa took my order and is handsome and beautiful and very nice, good food

Food is great but the two times I've been here. There always forgetting something or mixing something up. The employees are unorganized, specially when you're in the front of the drive-thru. read more

I'd 100% sell my first born child for the lemonade and customer service at this chic fil a

The kid who took our orders was rude and upset about how much food we ordered. Then they forgot our sauce. Then when we checked the bags we were missing 4 SPICY CHICKEN SANDWICHES LIKE WTF. HAD TO DRIVE BACK 30 MINUTES TO GET OUR FOOD. was not a pleasent time. read more

Old, cold food with tiny chicken portions and a terrible attitude problem from Ayda and the morning crew. Acted put out to do their job and overly aggressive towards complaints. Never coming back. Worst service I've had from any Chick Fil A. Going downhill fast. read more

Best spicy chicken sandwich always fresh and easy online order. Thanks you for great food.

Still don't understand how people keep coming here. Gross food but even grosser company held beliefs

This store has super long lines for drive thru since they don't have an online ordering option and the dining area is closed. The poor employees are taking orders so far out that they have to be in the blistering heat, even though there's a covered area with misters. Also, my fries were half full, mushy & luke warm. I gave 3 stars ONLY because the employees were very friendly. I blame management and/or the owner for these issues. read more

This is by far the worst chick-fil-A! I love Chick-fil-a and I would love to support them but this location just can't get it right. This is the 4th time I've been here and the 3rd time they have failed to get my order right. The first time they forgot a sandwich, the second visit they didn't give me fries, and today they only gave me 8 nuggets when I paid for 12. I won't be going back and I know I'm not the only one who has had the same experience. Get it together Yucaipa read more

horrible. went through drive through and did not get my complete order ever when I ask them to check twice. I tried to call but you can not get someone to answer to help you. it is a bad business. will not go there again. read more

Went to chick-fil-A and bought a Cob salad had to take it back since I found a fly inside when opening it...high I do not blame chick-fil-A at all...I would like to show my appreciation to the way the situation was handled. I was completely caught off guard I that I was being given a refund and being pushed out the door and that was going to be it but it wasn't . The young man at the register was awesome. Not only was I provided a refund but was given a new salad. I really didn't think I was going to get anything to eat. This really touched me and I can say I will definitely be sharing my experience. Thank you all for being so kind and making my day. read more

Have been to this new location multiple times! The staff is so friendly and out there kicking butt in the heat taking orders almost to the parking lot. read more

I waited 30 min in line (line was not that long) and then when I finally got up to the window, I was parked :( I literally only ordered ONE meal for myself. Also, I hope this location doesn't make parking cars a regular thing. read more

They got my order wrong a couple of times. Especially there fries are soggy too. They give such bad customer service. One of their cashiers disrespected me when I just told them that they messed up my order. I just wanted my food and enjoy it. read more

This location is probably by far the worst location that exists lol they NEVER have anything on the menu in the restaurant. Which is very weird, they're always "out" of everything, secondly they LOVE to have you wait in that long line of there's take your order & when you get to the window tell you they don't have what you're wanting to order. This has happened 3 times already since I've been to this location totally unacceptable considering we wait in line for over 30 minutes get to the window and they now don't have what we just ordered through the line customer service here is way less great then all the other chick fil a I have been too. Definitely will not be coming to this location anymore. & will be reaching out to HR about this particular location. read more

Just wanted to start off, by saying we were super excited when Chick-fil-A opened. We have been to this location several times since they opened. But every time we have been the food is incorrect and the customer service is borderline. Tonight, they further added to our frustration. Incorrect food in the drive thru, returned to the store and asked for a manager. Michaella stated she was a manager. Explained situation that I was upset regarding the incorrect food. No apology. She took the incorrect food and threw the two sandwiches in the trash. She then gave me two cards, I asked what they were and she walked away. I read the cards and it was for two free sandwiches that were just thrown in the trash. She came back with the two grilled chicken sandwiches that I ordered, she said here you go and nothing else. Still no apology, I said to her this is horrible customer service and she had no response. I said you didn't once apologize for your store's mistake. I added you took the incorrect sandwiches, threw them in the trash then give me two cards for the same sandwiches. How does that make sense. I said this doesn't cover the cost of the food that was incorrect. I finally get a response of that's all we have and if you don't want the cards I'll take them back. The funny thing is all I expected was a apology, given the correct food and a statement of why don't you keep the extra sandwiches because we screwed up. I left with a sarcastic thank you and her smile lit up. If only that smile and attitude started the contact. Happy to say we will be returning customers to Chick-Fil-A in REDLANDS. Yucaipa never again and management keep up the low standards, it's reflected in your reviews. read more

I love chick-fil-a but everytime me and my boyfriend come our fries are FULL of salt... we always have to wipe the salt off our fries. Don't get me wrong the service there is alright but please try and go easy on the salt. read more

I came to this location with several others. We did a dine in order and we dated for our food. When the food came, we were missing several items. I went to the counter and spoke with one of the supervisors explaining what I was missing. I was told it would be replaced and waited almost 15 minutes, getting nothing. I politely ask for a refund and had a ride around with a supervisor until they decided to give me a refund, yet it was not replaced on my card. They seem to be too caught up in their own conversations then worried about customer service. I wanted this experience to be good for not only myself but the others I went with. I would not recommend this location to anyone an offer a word of advice. The staff at this location should offer better customer service then rolling of eyes, sign, and their lack of professionalism needs to improve. read more

I'm not sure why the rating is so low but the food is absolutely delicious! I drive out of my way just to come to chick fi la every friday. I literally live 36 miles away in white water but it's soooo good so it's worth it. Haha. And the workers are always nice! read more