I always find a Chicken Express when I visit TX. This is the first one I was able to hit. Walked in, was greeted by staff member Iyana. She had a great smile & good attitude. I told her what my order was, she got my cup, took my money, & before I could even get my Sweet Tea my food was ready. Food was hot & good (as always). Fried okra is the best you can hope for. Best sweet tea in Texas. Building was clean & easy to drive into. Large parking lot next to it that allows a large RV. read more

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Got a delivery order. Chicken tenders were good, as always. Fries looked and tasted old. Like they were on the way to the trash and then my order came in. Ruined the meal. read more

Great service and food! I eat there all the time! I can always count on good quality!

Chicken Xpress is an amazing entity! The family organization that owns most of the franchises in this part of the state of Texas are definitely onto a great business model. They give more product than the customer expects. The product is consistent. The product is delivered to the customer quickly. And talk about sweet tea! Oh my goodness it is syrupy. You may not think that is a good thing, but a lot of us love it. If you like average sweetness with your iced tea I recommend that you get half-and-half they'll be happy to serve that to you and makes it for you. I have a hint for the careful shopper. Show up on any given Tuesday for tender Tuesdays and order one of the family packs Yum Yum baby! They will definitely over perform. read more

As so common with Chicken Express on Southwest Parkway, they always get my order about 75% correct. Tonight I went through the drive through and ordered a three piece fish dinner with fries and mini poppers, extra hush puppies, and a large ice tea for $16.31. When I got my order, I got TWO pieces of fish (NOT three), NO ranch dressing for my poppers although I asked, and NO extra hush puppies. I usually know better than to leave before I check my order but tonight I was in a hurry - my mistake. The food was fairly good but I get SO TIRED of continually not getting what I paid for. read more

Just went to Chicken Express on Sw Parkway. The drive thru menu listed 7 Express tenders with gravy for $7.79. At the window the price went up to $9.29. I asked the employee why the difference, she got the manager. He said their prices had gone up and they hadn't had time to change the sign. I told him that was false advertising, he just laughed. It's not the money, less than 2 bucks won't break me. It's about doing the right thing, and something called customer service. read more

Chicken Express - My 7pc tenders and gravy that Doesn't cost what the menu said. - Chicken Shop Near Me - Wichita Falls, Texas

The chicken is actually better than Kentucky Fried Chicken. It's always seems like it was just cooked. I love it that it's crispy. I only wish they had spicy chicken. read more

Chicken Express - a man working behind the counter - Chicken Shop Near Me - Wichita Falls, Texas

This store was out of gizzards but real problem is that the corporate office does not care so the only people to complain to are the very people who are messing up. Lousy leadership. read more

service was ok! we waited a bit for our food and when it came my chicken was room temp at best, severly over cooked to the point it cut my gums trying to eat! Even has a burnt taste! went to complain and was met with a glassy stare! read more

They gave me cold okra and when I told them it was cold the cook just dropped the same okra until it was not eatable! They suck! read more

Chicken Express - Burnt recooked okra - Chicken Shop Near Me - Wichita Falls, Texas

Bought the 15 piece tender pieces Family Style - two sides with 6 rolls and gravy - at drive thru Sunday afternoon for family dinner at home. Luckily we checked the order on the way home - found one of my family sides was missing - the cole slaw! Turned around went back and waited 10:minutes in line to get my missing cole slaw! This is not my first time to have this happen at this location. Be sure to check every order prior to leaving this location because they do not have anyone checking the order before giving it to you read more

Went through the drive thru today. Ordered a 1 piece Express Fish Snack with a side. Drove around and paid. They ask me to pull up. We waited, waited, waited, & waited. Finally I walked in. The young lady at the register ask me what I had ordered. I told her. I saw her walk back and talk to people. I stood there not given one update, response, nothing. Finally walked outside and retrieved my debit card from the car, walked inside, and ask for a refund. The young lady takes the card, walks away, comes back and hands it to me. Not one word again! I ask her for a receipt to show it was credited back to the card. She walks away again. Comes back with a receipt. I told the young lady that when you are in customer service it is okay to apologize and tell the customer that the business is sorry for not meeting expectations. She looked at me like she had a frontal lobotomy. Folks we are living in sad times. read more

Idk what these buffoons are complaining about, food was great. It was really great. Got 7 tenders with mashed taters.

Got the Manager's Special which is leg and thigh(or 2 wings), 1 side(fries, or okra), yeast roll or buttermilk biscuit and very large soda for $3.99. Fries were not as fresh as they should have been. Chicken was adequately seasoned, biscuit typical size. Probably would return. read more

Food is always great as normal and service is friendly. However, the last three time something has gone wrong with my order.

Stopped in yesterday Wichita Falls, Tx. KEMP STREET location.... for 10 pieces of fish.....usually GREAT, but yesterday I got RIPPED off. I normally order the 8 piece fillet, plus a separate order of more pieces to feed 5 adults, so everyone has 2 pieces ......my fillets looked like play food........tiny pieces, not the nice large pieces I usually get. I was charged full price, but got several pieces that were less than 4 inches long ( you can't eat the ends because they were tiny and fried too long ) I live too far away to drive back, so I called and was told to bring receipt back the next day......which I did. I also took pictures of the food and sent my son for pizza, since we were trying to get to a ball game with no time to thaw meat and start cooking a meal. I drove back to town and brought my receipt by ( Kemp Street location ) only to be told that the employee that I spoke to on the phone didn't handle the call right and that I would not get my money back as promised. I have bought fish at Chicken Express on Kemp for years now, but I will NOT ever buy any food at this location again. I am not sure what is going on with Chicken Express, but the employees/manager should have recognized that the tiny pieces of fish were not up to standards and done something.........really unhappy and disappointed that RIPPING OFF people is ok at this location in Wichita Falls, Tx. read more