Young man Travis was very helpful and chill. the chicken tastes so good. Not only is it good it was…read moreso quick.

With this being a newly opened store in Westlake I expected better. It seems all KFC locations have…read moregone downhill in the past 5-6 years. This one is no different. This store has been open for a month or two. I held off going when it first opened to avoid disappointment due to lack of training, lack of staffing, or lack of experience. My order was simple. The location was not busy as only one person was eating in the lobby and nobody in the drive through. 4 workers were standing behind the counter gossiping with a customer at the register. The ambiance is like most other locations except there are very few people inside with good reason. The store is cleaner than most but it's less than 2 months old. I ordered saucy nuggs (10 each of all 4 flavors), 2 orders of fries, a Starry, a Mountain Dew Sweet Lightning, and 10 Cherry Pie Poppers. What I got was astounding. I received 30 something nuggets instead of 40. That meant that I got 3 flavors instead of 4. - I was willing to let this go because I didn't want to go back to the restaurant. 2 orders of cold soggy fries that usually are served at KFC so I got what I expected. 1 Starry Soda - no complaints there 1 Pepsi...yes Pepsi instead of Mountain Dew Sweet Lightning. - once again I was willing to overlook this as I enjoy Pepsi. And 3 Cherry Pie Poppers and one regular size Apple pie thrown in the box instead of the other 7 poppers that were missing. That last one shows the complete disregard for me as a customer, my satisfaction, and the money I paid. Total apathy is what makes an order like this happen. Mind you, nobody asked me about substituting anything. Nobody said anything about not having what was ordered. I called the store and spoke with the manager. Diego was receptive and invited me back anytime to get what I was shorted. I am not sure if I'll take him up on that offer. But if I do and everything is good, I'll update this review. But I wouldn't count on it. It's been years since I've had a correctly prepared order at any KFC location in any state.

The food tastes like any other chipotle, but honestly their drive through line is horrible. Their…read morecustomer service sucks, they don't greet you whatsoever. You'll have to sit and wait for 10-15 minutes until someone finally comes to the window. The funny part is they literally will look at the window and make eye contact with you and STILL won't greet you. I hope the manager can improve their performance. Its honestly sad.

I got a coupon for a free chips and queso because mine were stale. It redeemed it a couple weeks…read morelater, and those chips were also stale. Very disappointed in the quality. Staff were very rude to me when I brought up how the chips were stale.

Apparently I already reviewed this store, but I wrote the review so I'm doing it again!! Also, why…read moredo I keep going back? Glutton for punishment? Who knows? Maybe I can work that out with my therapist. Me: "Doctor, the people at Culver's just don't seem to care about me very much." Therapist: "It's not just the people at Culver's..." So, I placed an online order for curbside pickup: two double ButterBurger meals and two custards. I pulled into the curbside area, checked in, and waited. To the store's credit, my order came out quickly! Well...it came out of the door quickly. Actually getting it from the door to my car turned out to be a considerably more ambitious undertaking. The team member entrusted with this perilous journey emerged from the restaurant carrying my food and began making his way toward me with all the enthusiasm of a 40-year-old man heading to that doctor's appointment. Guys over 40 know the one. I watched as he approached, slow shuffling step after slow shuffling step, each one bringing him incrementally closer to his destination. Minutes seemed to pass. Seasons may have changed. Civilizations rose and fell. Still, he pressed onward. When he finally drew within about 10 feet of my car, I greeted him with an enthusiastic, "Hey, how are you?" Nothing. Apparently, the journey had already taken a terrible toll on his constitution, leaving him without sufficient reserves for conversation. But he would not be deterred. He soldiered bravely onward, closing those final few feet until, at last, he reached my window. Pheidippides ran from Marathon to Athens to announce the Greek victory and promptly died from the effort. Watching this young man cross the Culver's parking lot, I began to understand how that could happen. At last, our hero extended a bag containing my burgers and now-cold fries, along with a drink carrier containing two custards, a lemonade, and approximately 3/4 of a Diet Root Beer. This raises a separate question: Culver's, why is your root beer so incredibly foamy? More importantly, since I assume this phenomenon has been observed before, why not wait five seconds for the foam to settle and then fill the cup the rest of the way? I ordered a medium Diet Root Beer, not a small Diet Root Beer with a decorative foam hat. But I digress. His mission complete, our weary traveler bade me farewell with a mumbled, "Here you go." And then he turned. Before him stretched the vast expanse of asphalt he had only moments earlier conquered. Somewhere beyond the horizon stood Culver's. Home. Safety. Maybe a chair. And so his return trek began. A modern-day Odysseus, condemned to wander the parking lot in search of Ithaca. I can only assume that somewhere between my car and the front door he encountered a Cyclops, resisted the Sirens, and angered Poseidon, because I didn't have another 20 minutes to stick around and see whether he made it. Maybe Christopher Nolan will make a movie about it. In all seriousness, the food itself was fine except for the fries being cold, and the order was prepared quickly. The problem was the service. The employee who brought it out was extraordinarily slow, completely disengaged, ignored a friendly greeting, and acted as though delivering my order was an almost unbearable imposition. I'm not expecting someone to sprint across the parking lot, sing the Culver's fight song, or greet me with the enthusiasm of a cruise director. But a normal walking pace, a "hello," and the faintest indication that you don't actively resent both your job and the person whose food you're delivering seems like a reasonable baseline for customer service. TL;DR: The kitchen did its job. The curbside employee appeared to have a serious case of the Mondays. I believe you'd get your [synonym for donkey] kicked for saying something like that. The fries were cold, the root beer was 25% atmosphere, and I witnessed a journey worthy of Homer. Two stars for the experience. Five stars for the epic. Yes, I Googled the spelling of Pheidippides! That guy had to have a heck of a time endorsing checks.

I use to love Culver's so much especially for the chicken had such a good flavor and crunchy plus…read morethe kids meals come with an ice cream that's is so yummy.. I went today and got my kids the chicken tender meal... and they have CHANGED the quality and it horrible what use to stand out from all these fast food chains has joined them. The chicken tenders had no crunch flat and flimsy. No where close to the same flavor. The fries I don't know if they changed as well but no crunch and had a weird taste to them. Not the same I am so sad I hope they bring back the Springfield chicken back

After seeing all the viral TikTok videos that kept popping up on my feed, I knew the next time I…read morewas in the area, I was finally going to pop my Chicken Salad Chick cherry! As a first timer, I knew I wanted to start my experience with a two scoop meal with two sides. I had a coupon for $5 off an order of $15+. The flavors I ordered included the Olivia's Old South and the Sassy Scotty with broccoli salad and loaded baked potato soup as my sides (I originally asked for the grape salad, but they had ran out for the day). The loaded baked potato soup was AMAZING. This soup was both hearty and flavorful, really making itself a staple to reorder. The broccoli salad was sweet and had the perfect crunch to each bite. With so many chicken salad flavors to try, I knew my first order would only be the tip of the iceberg. Hands down, the Sassy Scotty stole the show for me. It was packed with flavor, seasoned perfectly, and the chunky bacon bits took it completely over the top! The Olivia's Old South was super nostalgic, reminding me of how my best-friend's mother makes her chicken salad. The sweet pickles perfectly complimented the scoop, adding an additional layer of flavor. My only critique is that I would have loved to taste more of the boiled egg. The pickle included with my dish was yummy and I also enjoyed my cookie. I cannot wait to return to sample other flavors off of the menu, and to get my hands on one of those croissant sandwiches.

First time trying- was really good. I had the Classic Carol…read more restaurant clean- staff friendly

We came tonight for Marina because she was performing. This was our first time and we were so…read moreimpressed by the place. Michelle our server was incredible! Food was delicious! The Atmosphere was vibing! We will definitely be back!

One hour and a half to get the food I never got . So I left . It's a shame because is only one more…read morebar / restaurant in the area . Food is good when u get it .

The food was excellent, the service was great, and the restaurant had a cool, inviting ambiance.read more

Extremely overrated. The chicken strips are not very big or crispy. The food is lacking a lot of…read moreflavor. I've tried giving this place multiple chances but I just don't care for it.

Great bar food ,reasonable prices with very big portions, help is friendly and eager to help…read more Fantastic award winning wings. Active bar scene during happy hours

I really wanted to give a great review, I do it all the time for restaurants…read more Both my daughter and I had the mahi, cooked different ways. We thought it was undercooked, but was told it wasn't. I took mine home, but my daughter ate hers there as she should have. She got very sick all night when she went home, all night.

Catered a park party, ordered online, and picked up flawless. When I arrivee, the woman at the…read morefront took me and was the kindest. She filled my order and went over each item with me prior to me leaving. White glove service, thank you for an easy catering decision. 10 out of 10, highly recommend.

Stopped for a quick Tropichop, had a great visit! The food was fresh, I didn't wait long in the…read moredrive thru. The staff was courteous, it was a good Pollo Tropical experience. They had all the sauces I wanted (sometimes they don't, so this was nice). Fried yucca bites were great too!

We eat there pretty often but I'm surprised being a high end área they are having a hard time…read morekeeping workers and above all keeping the place clean. Last time I used the female bathroom I found blood. Not today but the common areas were dirty. I had to clean my own table . I asked napkins to clean the table and the guy didn't even offer to clean it! They are under staffed . They don't have enough personnel to keep up with the cleaning. Food was good but they take a long time to make it since they give drive-through priority.

Terrible experience, these employees genuinely have no customer service nor care. I was waiting for…read morea good 20 minutes for my order at the front that was placed in advanced then they have the audacity to say we haven't even started the order that it won't be ready anytime soon like they are horrible with service. And another instance is when I ordered an order for the morning and there is 0 cashiers just cooks who stare at you when asked a question towards them.

IS RAISING CANE'S WORTH THE HYPE?…read more Wellllll... it depends. The chicken? Good. Tasty. Fresh. The fries? Decent. But the real reason people are lining up is THE SAUCE. That famous Cane's Sauce is what takes the chicken from "yep, that's chicken" to "okayyy, I get it now." Honey Mustard is worth a try as well. I know what you're thinking: Isn't it basically just chicken strips and sauce? Well... not exactly. They do have a a chicken sandwich on the menu, but honestly, I kind of appreciate the philosophy here: If you want to do something right, focus on the one thing you do really well. And Cane's definitely knows its lane. Did it change my life? No. Did I enjoy it? Absolutely. It's a solid addition to the chicken scene, especially if you're a fan of crispy chicken and a really good dipping sauce. and save some Texas toast for me will ya?

i ordered a caniac combo, they only put 4 pieces of chicken, forgot my coleslaw, and just put an…read moreextra piece of toast they still charged me the same amount, i dont know what i can do about it so i figure id just write a review since i only found out after getting home, pretty bad considering i got charged full price but whatever