I love this Chico's store and frequent it often! They have a large selection of fun clothing and unique jewelry/accessories. The staff are all outstanding - super friendly and helpful without being pushy. They're happy to check sizes in the back or at other stores to be shipped directly to me. In addition, there are always sales and/or racks of discounted items. I've also received excellent customer service when calling about online orders. This Chico's is conveniently located in the Promenade Temecula shopping area, with plenty of parking in two garages making it easy to access to all the shopping and dining. Chico's sister stores, White House Black Market and SOMA, are also located right there on the same street. read more

Purchased a gift card online from their web site for a present for my mother. What a disaster. They sent a COVID mask without the gift card. They said the gift card was on backorder. It's now 2 1/2 weeks and i'm stuck on the customer service line for an hour and they're working on it. I paid expedited shipping. Their corporate office is such a mess. My sister said last year they sent a gift card with no credit on it. Chico's, get your act together or do us a favor and go out of business. read more

I'm a regular at Soma which is next door to Chicos and love their products, so I stop in every once in a while. It seems like recently the customer service has improved and the staff is very helpful and friendly! The store always has great deals going on, and they always have new clothing in the store every time I stop in! The clothing is very high quality and they match up the clothes with jewelry, so it takes the guess work out of it! It seems like the store now has more life and more warmth and I will be in more regularly! read more

I've been shopping this store since it opened and have to say it's a reliable favorite. While I don't care for every style they have, I always find something that fits and looks fabulous! A few of the sales staff even greet me by name and I've found all of them to be helpful and respectful- so I don't understand the previous comments at all. It's rare to have ANY customer service anymore, and Chico's is by far and above Macy's or other big dept stores where you can't get ANY help at all. I especially like the fact they can order things when out of my size (the most popular one). As a Passport member I even get an additional 5% off their incredible sales prices. I'll be back read more

I love this Chico's store. Everyone is always helpful and friendly. I find fun, cute outfits for all sorts of events. Even more fun, the great sales!!!! read more

Great clothes fabulous prices!!! Always a sale going on Memorial sale is 50% off sale items and lots of fun deals throughout Check it out! read more

I too have experienced rudeness from sales assistants in Chico's both in Orange County and Temecula. They are definitely very rude if you have not dressed VERY nicely when you visit the store. I called the Temecula store to ask a question about their sizes and the person on the phone was very short and rude. I would expect a bit more professionalism and courtesy from this type of store. They just lost my sales I'm done. read more

I received excellent customer service from the time I walked in the front door to the time I left. Usually I accompany my wife and find a chair while she shops but today I want to surprise her so I picked her out an outfit and 2 associates gave great input about multiple outfits. Thx chicos I'll be back again And would definitely recommend you guys. read more

Chico's is my favorite clothing store. Many reasons! First they have such adorable clothing, and many styles. The best part is their sizing. I wear a O, so in my head I am tiny. I always leave Chico's a happy girl. read more

I have been a Chico's customer for many yrs. The Temecula location is not as well stocked as the other Chico's I have shopped especially the sale and clearance rack. There also is one customer rep. who is very rude and on several occasions I have been in the store has an attitude if you don't appear to be dressed up to shop at Chico's. read more

So while me and my wife were walking around in the Temecula Mall window shopping and were waiting to see a movie and have dinner on our date night she noticed a few outfits at this location that she liked. With that being said I wanted her to be happy especially after everything that she's gone thru health wise over the last year which I won't get to much into but I will say that she's been dealing with breast cancer and the rigorous treatments that you go thru, let alone she recently had to have her breasts removed, so in her eyes well not every outfit makes her look as pretty as she once used too, even though in my eyes she's as beautiful as ever and she makes the outfit as I have told her and that the outfit doesn't make her. Well as she was trying on the outfits that she saw I was lounging around the store looking for some other outfits I thought that maybe she would like. Well maybe it was because I was in jeans and wearing sneakers but some lady proceeds to approach me, which I think she was the manager because she was directing everyone and says to me if I needed a seat so I informed her that I was waiting around for my wife while she tried on some outfits and was just looking around to see if there was anything else that might interest her or like and she then says to me well then you can go ahead and look as much as you'd like for the next 5-10 minutes then as we will be closing?!?!? WTF? You know people still don't cease to amaze me nowadays and I will respect this review enough to not say in this post what I really think about this location and their business and will have more respect then they did and will not post what I really want to post but I will say this to the people and to the employees that work here, even though it might not necessarily relate to all of them, CUSTOMER SERVICE is everything in your line of business and your business is only as good as the employees and the people that work there and that you have working for you. In the line of business that I am in I try to preach this to my 80+ employees everyday that I oversee in the multi million dollar business I am blessed to run. So as my wife stepped out of the dressing room and asked me if there was anything else that I had seen that she might have liked as well for her and I continued to explain to her what had just happened, but was OK putting up with the statement and staying and purchasing the outfits for her she had tried on she insisted on that we leave then and not purchase anything at all here so we left but on my way out I did let the lady who approached me know that maybe we'd be back some other day during the day when we would be more aware of their time and wouldn't be so inconsiderate of it and I could have more then 10 minutes to shop for outfits for my wife. read more

I've been a Chico's shopper for many years, and couldn't wait for the arrival of Chico's at the mall in Temecula. I've gone into this Chico's many times and have a large Chico's wardrobe; Every visit has been worst than before. There were 4 sales associates, none of which greeted me upon entering. There were a half dozen ladies over the age of 65 shopping in the store also, that had the sales associates undivided attention. 3 of them entered the store after me. I reviewed the entire store inventory before being ask if I needed a fitting room, when I politely declined, I went right back to being ignored. I asked a different sales associate if she had certain sizes in specific pants, and she said "No that is the most popular size, we can order it for you though" as she was walking away from me. Lastly, I went to check out, when I noticed that I picked up the wrong sized cardigan, I asked the cashier if I could quickly switch, as the rack stood very close to the register. She said no problem. What I expected was for her to come from behind the counter and get the correct size for me. I came back to find that she had taken another customer, and moved all of my articles to the next register for another associate to complete the transaction. She said to me, sorry, Shirley was the one I was assisting earlier. Experiences like this make me not want to shop at Chico's ever again! Could it be because I am a black woman??? read more