GO ANYWHERE ELSE BUT HERE!! THEY SHOULD GET ZERO STARS.. This place was a joke and the quality of service and care they provided to my son was clearly negligence at it's finest. My son fell and hurt his arm/collarbone. We were not sure if he broke it or not because he had movement so in order to avoid an emergency room visit, we called this urgent care and I explained in detail what happened. I specifically asked the girl, if he did break the arm or collarbone would they be able to take an x-ray and sling it, etc. The girl talked to someone in the background and then came back and said, "Yes, we can do all that here no need to go to the ER." Her exact words. She told us we had to be there by 1pm since they close at 2pm. This was a Saturday, so we hoped in the car and 20 mins later, we arrived. This should have been the first sign of their incompetence. The girl at the front desk took more than 25 mins to figure out whether or not my son was on my insurance and she kept saying it was showing he wasn't covered. Only after I pulled up my account on my phone and had to prove to her was she able to finish the enrollment, which is ridiculous itself since my Son sat in clear pain for all this time and there was not another soul in that waiting room. That was strike one. Strike two, was when she took him back and did 1 x-ray and then said, he broke his clavicle. We normally take 2 images but it's clearly broken, so no need for another view. A Doctor or NP, who really knows because she never introduced herself and her demeanor was cold and unwelcoming, called me in to the area where they view the X-rays and said, "You need to take him to Sunrise Children's Hospital right away so they can reset and cast it. Do not go to any other hospital as they are all teaching hospitals. He'll be in a cast for months!!! Go right now!" Those were here exact words! She never even looked at my Son or had zero interaction with him. She didn't put him in a sling or anything. If you have any knowledge of broken clavicles, which a Doctor should, then you know there is no resetting and they have to heal on their own. You sling it and then make an appointment with an orthopedic surgeon.THIS JOKE OF A DOCTOR OR NP WAS CLEARLY NEGLIGENT. So much to my disgust, we go to the ER and the Doctor's there were appalled at their conduct. They not only took our co-pay but they did zero and the care they provided was not accurate and negligent. They did not sling him or give him any medicine to alleviate his pain or ice which are all normal treatment methods for a broken clavicle which an URGENT CARE should know how to treat. Our entire visit was recorded on my cell phone since my Husband was not able to attend the appointment (FYI - I disclosed this as well to the girl at the front desk and she said that was fine so they were made aware). We let the ER Doctor hear and she herself, was floored. They were capable of slinging him and providing the proper care and they didn't. HOWEVER, they charged my insurance company stating they did and charged us a co-pay for the care and an x-ray. I have filed a complaint with the board and I advise anyone and everyone to stay away from this place. I see many Medical malpractice lawsuits in their future. I will be contacting my insurance company as well since they committed billing fraud by billing my insurance for services for which they did not provide. There is no way they can dispute these facts as I have all the proof I need on audio. You have been warned. Go to UMC or anyplace else but here. read more