Joke of a shop. I'd leave 0 stars if possible. Had my truck towed there on February 18th to…read morediagnose potential internal engine damage and two days went by before I had to call and confirm my truck was there. Got a response of "we started looking at it, but stopped because other things came up". Another 7 business days go by, SILENCE. I stop by the shop and they still hadn't even touched it. One of the techs told me "we're pulling it in and out every night because it's a nicer truck" if you're doing that why wouldn't you just diagnose it? Finally on March 10th after 14 business days of hearing absolutely nothing from this joke of a shop I towed my truck to a new shop and got it looked as the next day. Stay AS FAR AWAY as you can from this place.

Never calls back. And when you get someone on the phone too busy to talk about issues. There are…read morebetter places than this.

Everytime i come for auto repairs they give a great price and great service !! The Quality of work…read morean timeliness to complete work is right on

Best customer service I've ever had at an establishment that services automobiles. They tell you…read morehonestly what is wrong and how much it's going to be up front. They do. It try to upscale you on things you do not not right now. They will let you know or make recommendations on things that might be an issue in the future. Mike and his team do an outstanding job and go above and beyond for their customers.

I tried to get these guys to replace my air filter and cabin filter, easy money for them. They…read moreshowed me my filters and said they didn't need it. In other words, they're very honest. Their work is outstanding. This is one of the best shops in Toledo. And Toledo has some of the best mechanics in the world. Good job guys!

Put the wrong steering column in and wired it in a way that has caused exteme problems!!…read moreovercharged for parts and refused to fix issues or take accountability! Heather called me at home to ask where fuse relay cover was and I told her it was in my van, when I arrived to pick up my vehicle she informed me that she threw it away! Using the excuse that she has enough junk laying around!! I requested to see invoice on purchase of steering column ...she refused! Using the excuse they have filed it away...I was able to obtain the invoice from Cherry pick auto from the manager it was for $40. Walz charged me 250$ for the column ...total bill for this incorrect steering and wiring disaster 462$. The vehicle had to be towed a week later...and has been towed several times since...NIGHTMARE

I have had minor and major collision work done here. Estimates are quick and accurate. Jobs…read morecompleted in a timely fashion. Bill Harris (owner) is good at keeping the customer in the loop during repairs. I had two small issues arise after major body work; a quick phone call and 20 minute visit at my convenience fixed the issues.

I have not been posting reviews much during this Covid-19 pandemic but I have to give credit where…read morecredit is due. Sunday our heater hoses in our van completely began showing hot and smoking. I am not that knowledgeable with things like that and probably over panicked but knew that I would be calling places Monday morning. I was referred to KK Collision as well as a couple other local businesses. I called KK Collision and felt completely at ease in speaking with Terry while I described my problem. He asked if I could bring the van in or if we needed it towed. My brother in law offered to meet us there so we put some water in and headed there, since it was only a mile or so away. We were greeted nicely and by the look of under the hood these experienced mechanics seemed to understand the problem immediately. After giving our information and call back number, they said they would call back with an estimate and go from there. I was pleasantly surprised at the call I received far sooner than I had expected, but very impressed. I was given the problem information, what was going to be done and the price which I had no idea if that was good or not good but I have been informed it was a very reasonable price. Now to make this review even better, is that I was called before the end of the day to let me know that everything was taken care of and completed. I was so happy...happy that now I found an honest, reputable, professional local auto business and excited since they also do all sorts of auto repairs. I so not know why I have never stopped in before but thank you to Keith, Terry and the nice young man who assisted us. Also, I must say, the inside of the front of the building you could almost eat off the floor as the saying goes. I must also add they have an adorable fur baby that seems to be in control. Definitely will recommend.

Great service at a good price. Half the price of other Chrysler dealers in my area for an oil…read morechange. I have paid almost double at other places. Thank you for the fast and prompt service.

I was VERY disappointed when I tried to get service on my 2021 Jeep, was having issues with screen…read morenot working no AC, no turn signals. I was told I would have to have it towed, then I stated I could drive only short distance and motor lights and wipers working. Then I was told it would be next month before they could give me an appointment. I have only owned this SUV less than a month, and I did not purchase it at this (my local)dealer. When I purchased it I was told I could take it to any Jeep dealer for service and repairs. I have had Chevy's in the past and used Thayer for service as recently as last week they got me me took care of my truck quickly and were very helpful. Sad Jeep not same!

From the positive review of a previous customer, I came to L & M Automotive with a pretty good idea…read morewhat my car needed and how much it should cost. Let me ASSURE YOU, they live up to their 5 star rating. The owner is very polite and enjoyably social while I waited for a ride to pick me up. In fact, he even offered to have the mechanic drive me back to my home. A couple hours later, he called with the results and estimate. Not only did he confirm what I needed, but he even went as far as to explaining what caused the damage (grounded wiring). As I said before, I already did my homework. I knew how much labor should cost, and I knew how much the part should cost. THEIR FINAL BILL was about $150 less than professional estimates. They also at no charge took care of the wiring problem, recharged the battery, and had the car finished within a couple of hours. FYI, The name "L & M Automotive" may be hard to see when driving by, but just look for the big Sunoco sign & gas station, and you'll have your car in good, affordable, dependable and friendly hands. From the owner's own words, "We won't charge you for something if it doesn't need fixed." -A great motto of integrity service.

I have been taking my cars here for years and am always pleased with the work. The owner, Mike, is…read morevery honest and tells me if something can wait or gives me his opinion on what he would do if it were his auto. I feel like the prices are fair and I have never had a problem with any repair done here. Jeff the mechanic is funny, love to give him a hard time! They're awesome at fitting you in when you have an unexpected problem and they treat you like they appreciate your business.

I had an amazing experience with a sales team member Mr. Crawford, who provided the utmost…read moreprofessionalism and support in helping me understand everything I needed to know about the 2026 Nissan Rouge SV and ultimately did an excellent job with selling why it would be the perfect car for myself and my family. Very happy with my experience and purchase decision.

I am following up on a previous review. We needed to go back into the dealership for additional…read morehelp after purchasing our car. Once again we were amazed with the customer service. Francis and Reese went way beyond!