Three years ago, I swore I would never go back to this place. It was that bad! Today I was in the neighborhood... This place WINS!!! This is the dirtiest Chili's I have ever been in. EVER! I go to a lot of Chili's. Check my Yelp... The entire place needs a deep cleaning. I sat down at the only clean spot at the bar and of course it was the cleanest dirty spot. So I got up and went to the bathroon figuring the bartender would clean the bar by the time I returned. I enter the bathroom to see an employee in the handicapped stall texting. There are paper towels all over the floor. I use the other stall, because I have stage fright, and look down and someone has peed all over the toilet seat. Nasty! There is toilet paper all on the floor in this stall. I finish and go to wash my hands and the employee is now blocking the sinks, texting. Texting? His sorry butt should be cleaning. I go back to the bar and the bartender has still not wiped the bar. Even the bar rail was funky. So a manager approaches and asks my name and attempts to shake my hand. WTF? I see haw nasty his restaurant is, there is no way I am shaking his hand. He did actually notice how dirty the bar was and wiped it down. I probably should have packed up and gone somewhere else, but I was in the mood for Chili's. My food was OK. This place needs to get their act together and clean up. There is no excuse. They weren't busy and there was plenty of staff wandering around. I won't be going back. Next time I try Cheddar's. read more

Love it ! Good food and decent prices. Service is always pretty quick too read more

Went there to meet the wife and have a few drinks and eat. Did not have a pleasant experience as follows: Bar area has A/C vents blowing right down on the bar patrons which made it uncomfortable-not good Bartender took off for more than 8 minutes with no one to take her place - not good Decided to go and get a booth to eat and after being seated saw no waitress in sight so we decided to leave - not good Walked out the door - good read more

It gets 4 stars because it's what'd you expect from Chili's. Service was okay. Our seating area was clean except my Mom's menu was dirty. My Mom and I were happy with our food choices. Whenever I go to Chili's I order the quesadillas. They always have the perfect crunch for me probably because they're soaked in butter? We also had the cinnamon molten cake which was pretty tasty. My only complaint is you're charged a 0.99 cent table entertainment fee for these cheap devices they have sitting at the table. They don't tell you anywhere there is this charge until the bill comes. Even though it's only a dollar, I could do without it. read more

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Very dissatisfied. We were not warmly greeted upon arrival, the dining room was not well kept - many of the tables were dirty, including the one we were seated at. I noticed a couple worn out booths, too. Disappointed that even after a fairly-new remodel, the maintenance had been poor. Our server was not very attentive to drink refills and my fiancé's food was lukewarm. When we received our desert order to go, the cookie was cold already and utensils had not even been placed in the bag. read more

Horrible. The hostess who was dressed like she was going to a Nirvana concert, dirty hair and all, ignored us AFTER making eye contact and turning away to continue her conversation with co workers. When I walked up to the podium and said "hi, we have 2 in our party". She said " Are you ok with a two person booth cause that's all I have?" I said, "sure that's fine". She sat us. About 5 minutes later our server came and took our drink order. When she returned we ordered our food. We didn't get any attention from her again for about 20 minutes. Someone else brought my salad and then our meals. My sandwich was made wrong. I asked for no ranch and it was slathered in ranch, which I would have informed her of had she ever returned to our table. My drink was empty for over 15 minutes and the empty mug sat at the edge of the table along with my salad plate. I was eating a buffalo chicken sandwich with no drink. My fiance had to physically flag down another employee to get me a refill. During this time an employee came out of the kitchen and sat at one of the tables to eat a sundae. I assume she was on break. Within seconds four employees had swarmed around this employee, including our server who begged a spoonful of ice cream. All of these employees stood there for a good ten minutes chatting and laughing while customers were ignored. I physically saw the manager observe them and shake his head but not say a word to them. Add to all of this that multiple employees were in tight leggings, Crocs, flannel shirts, etc. Most of the female employees had their hair down just hanging everywhere. There are no uniform or hygienestandards being enforced at this location and the manager is allowing the employees to run the show. We will never go back. read more

Holy moly was there today an when we left all hell broke loose my wife got sick as hell then later on three hour later my daughter friend got sick then my daughter was next an finally it was my turn. We all had different meals but we all had the chip an salsa . We got food poisoning. That's for sure . But I did have a funny uneasy feeling about it when we got seated the seats where torn an ripped bad an seats back was broken to it had red duct tape all over it . This place was a mess !!! Beware it be a long time before I'll ever go back if any read more

Worst service I've ever received at a restaurant.. usually this restaurant isn't the best anyway but my lord it was not worth shit. First we waited 25 mins , okay no biggy. Second, we get sat at a 6 person table for 2 people.. 3rd the waiter didn't write a single thing down and of course got the order wrong, never received my salad, and then we sat for 15 mins waiting on her to return and finally had to get someone else to get her, she came back and said oh I just assumed you'd pay by card... Why not ask first instead of having us wait for 20 mins on you!!! Horrible. read more

Always a favorite for everyone. Skillet queso a great way to start. Steaks always good way to finish.

Menu changes have made this a confusing trip but servers are helpful and friendly. Prices have gone up, but the menu has gotten fresher and more choices have been added. It's almost become a tex-mex place, but it's still delicious. Best "grown-up" mac and cheese ever! read more

Chili's - Salsa and games - American Near Me - Alcoa, Tennessee

Food and service here are always awesome Servers are generaly on top of refills and delivery of food read more

Terrible! Ordered by phone and when we got there (within 15 minutes of placing the order) was told for some reason it was thrown in the trash. Manager said it was not and it was ready. Got the food and it was not good at all! Rotten tomatoes, fries stuck on the cheese (what little of it there was) on the burger, didn't get the side of BBQ sauce that was supposed to come with the burger... sad! Won't be back! read more

worse service ever. waitress was rude, I waited for 20 minutes for a Marg. it was full of salt at the bottom of the glass. the chicken I ordered was cold and chewy. I'm very dissatisfied with my experience here. I had 4 other people with me and they all complained about cold or dry food. will not be coming back here any time soon. read more

best restaurant experience i've ever had!! from the servers, to the bartenders all the way to the management. such a personalized experience and i will recommend everyone to visit and find out for themselves! hannah is a top notch server who will be there for your every need. ask for her when you come to dine! read more

We had an hour before we had to drop my best friend off at the airport. We ordered drinks and our food then never saw our waiter again until the very end. The food came out in 15-20 mins. We ate fast then my husband asked for a to-go box to another waiter... we waited 10 minutes and still no box. While we waited we paid on the little computer on our table and left our usual 20% tip which we regretted when he finally came back asking how we were going to pay.. we told him we already paid we reminded him that we are just waiting for a box and have a plane to catch please hurry. Literally 7 minutes later saw him walking in the opposite direction and he turned and told us he was still getting that box... we left our honey chipotle boneless chicken and fries because we couldn't wait any longer... read more

What can I say? Meh! We get there and notice that the bar area is pretty full, but there are several tables open. The hostess said it would be 20 minutes. Really? Why? I am a firm believer that any restaurant which has a lack of servers should leave open tables in the BACK, not near the front by the door. About 5 minutes after we started waiting, she said she could seat us. Instead of taking the silverware and walking us to the table, she merely pointed to the table and said, "You can sit at that table." Ok.... that was weird....and rude. Our waitress came and it just got weirder. She introduces herself, tells us she will be taking care of us, and then makes a comment about the game score. She kneels down and pulls out her phone to pull up info on the game. REALLY?!?!?! She talks about the game score and then puts her phone back after she couldn't get a signal. Then she reintroduces herself again and tells us she's going to be taking care of us. She takes our drink order, water and water with lemon, and forgets the lemon. She even wrote the order down. She then came back to take our order. This whole time she was hyper-happy. Kinda like Barney-happy. The fake kind of happy. Our order came out ok; which was a surprise after all the weird stuff that happened earlier. I wasn't impressed with the service from the beginning. The service can make or break a company, especially a restaurant. For the times we go through Maryville and eat there, I'll go somewhere else. read more

Party of 11 went in for snacks and drinks at 9:45pm. No one greeted us at door for over 5 minutes so we sat ourselves on to community tables in bar area. Waited until 10:05 and still no one said hello. Restaurant closes at 10:00. 3 families with 5 kids and they pretended we were not there. If you want to close at 9:45 just say so because if you say 10:00 then meant it. Embarrassing service! read more

I come to chili's aLl the time to see Lindsay and Ellen! Always the BEST AND MOST FUN service and servers working when they are there! Ask for them you won't be disappointed at ALL! read more

Good service. Terrible food. The Turkey creek location is the bomb though. Alcoa locations food is always over done, cold, and bland.

Good food, fair price. Usually have time for a quick lunch depending on what is ordered. Had the smoked plate for lunch. Enogh left for dinner. The pickles were awesome. read more

Had lunch here today. Restaurant was clean but cold inside. Service was slow but friendly. Got Buffalo Chicken Salad. It was wilted and soggy. Friend got Flatbread. It was pitiful. Okay place but food quality weak. read more

I work in the area and have waited for a couple of visits before posting a negative review to be fair. However, this place is in DIRE need of an overhaul in customer service. This week's visit was just too much. The hostess was terrible. Made several people wait at the hostess stand for quite some time while she cleaned some tables for a larger party that was to arrive later. What about the parties that were there now? Several OTHER employees walked out from the back...including the manager...looked at all of us and turned around and walked back to the back. Really? Our server came to our table to take our order and he had a LOT of alcohol on his breath. I was blown away. I've had similar negative experiences at the Chili's in Knoxville near West Town Mall, but not as bad. What is wrong with this company? Last visit. read more

They brought me my food after everyone else got theirs. And they didn't care when i confronted them.

Been here a few times. Good bar drinks. I love the appetizers; especially the Signature Boneless Wings and Southwestern Eggrolls. Freshness on the celery and other veggies is hit and miss. "If you wouldn't eat it, don't serve it!" They have a good variety of others appetizers. I tried the Fried Asparagus once; not bad, but probably won't order again. Food presentation needs work. Service is usually pretty good for the most part, but also needs attention. Depends on your server. Good atmosphere, but slightly loud in the bar area sometimes. I think 3 stars is a fair assessment. read more

We had the fajitas. The food was fine but most of the plate was full of onions and not very much meat. Waiter was polite and courteous. The reason for the two stars is this place is very dirty. They just opened for Lunch but there were fingerprints all over the doors and windows, balloons in the rafters from some old birthday party, tables didn't seem very clean, and the resturant didn't smell clean at all. Very poor management if they don't have enough pride to keep the resturant clean for its customers. Compared to other Chilis, this one gets a D grade due to cleanliness. read more

I ordered curb-side pick-up at this Chili's and it was a good experience with the exception of no condiments for the burger (ketchup) and no spoon or fork in the bag for the mashed potatoes. I ordered without a bun, but they gave me it anyway. Food was good, and they came out immediately to deliver my food when I arrived. read more

Been to this Chili's a dozen times or more. Poor experience today. Sent salsa back because it had the consistency of V8 juice. Server said people have been complaining about it for a week or more. Queso was warm (not hot) but served in cold skillet, so it cooled very rapidly. Chicken tacos had dry chicken. Bun on Smokehouse Burger was stale. We will return, but I really hope this is not a sign of things to come, because if it is we'll only return once. read more

Great food and good service! Always sit in the bar area or at the bar top better service!

Fairly unexciting food. Ordered fagitas with chicken and steak. Tasteless, boring food. Just a dab of guac, pica and sour cream offered with yucky tasting beans and rice. Corn tortillas stuck together. Don't appreciate being called honey by the server, it's irritating. Presidential Margarita was alcoholless. House wine was better. read more

Great location, friendly staff very clean. The food is always good here and usually comes to you in a timely manner. You won't be let down here , I highly recommend this place for casual dining and for a sports game day . read more

On Tuesday, July 27th, at approximately 4 p.m., I visited this Chili's restaurant to get some chips and salsa "to go." I encountered a sweet, professional, and kind, female employee who helped me in a timely manner. She was cooperative and quick to respond to my requests. I appreciated her positive attitude and smile. In addition, the chips at Chili's are light and have a great taste. The salsa has a good consistency and has just the right amount of "kick." Thanks, Chili's!!! read more

It's a typical Grill with many TV's around to watch. The food here is good but the service wasn't great. The waitress took around 15 minutes to get our drinks and another 10 to bring them. Would go here again but not my favorite. read more

There are many restaurant choices in Maryville and Alcoa. Even if something goes "wrong" during a visit to Chilis, they strive to make it right. Hats off to effort in America. Chilis knows the meaning of service. read more

I hadnt been to Chilis in over year, this particular location anyways. I was extremely impressed with the food..service, promptness and overall great experience for myself and my 10 year date (son). Everyone around me, was happy and tended to as well...food was flying out of the kitchen...and IT WAS GOOD. THIS is my very first YELP post...but the last two restaurants, I 've been to..I will name.. Flaherty's Irish Pub and Cheddar's. Not good experiences at all...twice each..we won't be returning there. But I think the "good Ole" Chili's is back!! And it showed, with a wait. Great job staff! read more

in a word it is awsome to eat at chili's. the staff are friendly and the food is out of this world. can't wait to go again!!!!!!!!!!!