We used to frequent this location fairly regular but the last three times we've visited the service has been sub par. The last visit the waitress started by being snarky to my four year old daughter when taking our orders. My husband and I both ordered the bottomless soup and salad ... which I specifically said "bottomless". She brought us the wrong soups and when I asked about the salad that was brought being Fresca (basically just lettuce) I inquired because I thought it had an option for garden. She told me I was incorrect. I had to get a menu and show her that the bottomless did. I asked twice for the chips and salsa that is supposed to be included and we never got it. The SECOND time I reminded her she just said oh I didn't put the order in. Really? After being reminded twice? No apology at any time for any mistakes and just a total blasé attitude. At this point we were through with our meal. We also received no drink refills at any point. Let me add the restaurant did not appear busy in the least. I can understand mistakes happen but this was the third visit in a row that the service has been pretty terrible. We are not likely to give them another chance. :( read more

I always try and "step outside of the box" when ordering, and I've never been disappointed. With so many items and meals to order from, it's a great time! The chicken crispers are wonderful, as well as the burgers. My whole family loves the ribs too! The whole staff (hostess, servers, bartenders, and managers) have always been super helpful and friendly! Can't wait to go again! ... read more

Went to Chili's last Saturday, June 7th, for a late dinner. The first issue came when my buddy touched something on the tabletop computer/monitor/game thing, at which time it thanked him for his purchase. He had no idea he was buying something as the screen didn't note any sort of price, or even confirm you want to purchase whatever it is..nope, just a big thank you! We immediately told our server who said the manager would come talk with us. He never did. We decided to share an order of Chicken & Shrimp Fajitas. When then arrived, the chicken looked microwaved & the shrimp were not pink & looked totally undercooked..it IS Chili's Bar & GRILL, right? One would expect the fajitas to look, well, grilled! After sending the order back, we received another order that looked exactly the same as the first. We ate very little of the meal, got the bill & wouldn't you know it, an extra $.99 was charged for the "purchase" made by my friend. Makes me wonder how many folks end up with the same charge, due to touching the screen not realizing they're on the hook for $.99 or of course a child does it...many probably never even catch the extra charge on the bill! That's one heck of a racket the have going! At this point, I had enough of this place, vowing never to return. If you dare go, just remember not to touch that little TV thing on the table...they'll getcha!! read more

I'm shocked that Chili's allows smoking in its restaurants. We walked in and were overwhelmed by the smoke smell. We promptly turned around and left. I called Chili's corporate and they were unapologetic, and indicated that this location had a faulty ventilation system. read more

Service was suck as hell left us waiting for over 10 min while he go chat n walking around ... so I pay for our drink n left ... I think cuz I was Asian not white.. I don't recommend this chili's read more

Horrible service!!!! The lady didn't ask if we wanted refills for our drinks. Took FOREVER to get our order! Food was cold!! The ONLY time she was quick when we asked for the check! read more

Food is average at best for a Chili's location. But biggest issue is how smoky it smells inside. Been at least 6 months since I last walked in, hopefully the smoky smell and smoke is gone or I will continue to avoid this location. read more

Hate to even give 1 star. We waited 10 minutes and no one even bothered to ask what we wanted to drink!! We walked out. This is a sorry ass place!! read more

Beemer was our server, and did an awesome job, very attentive to our needs. The food was ok,

For the third time in a row, my to-go order was incorrect. This time, I was supposed to have chips with guacamole and salsa. The two containers had ranch dressing and mashed potatoes in them instead. I should know by now to open every container! It was irritating to have to drive back to the restaurant while the rest of my family enjoys their meal without me. I called ahead, told them the error and they had the correct order when I got back. But I got no "sorry about that ma'am." Or "sorry for the inconvenience." Poor customer service. Won't be going back. read more

Worst Chili's experience ever. The server was not where he wanted to be. Our food came out about an hour late. Some was cold and my kid's pizza was burnt. They did take the pizza back and brought back a new one with the same over-microwaved broccoli. Not good. We were offered dessert but didn't want anything else. Three kids meals were removed from the ticket but that's not why I was there. Horrible service. To top it off, I asked for a drink refill but never got it. The manager was nice but the service and overall experience has me thinking no more Chili's. read more

Third time I have been to this location and every time the service sucks. There is definitely some lack of training here. 1. We sat at the long table in the bar area that still was dirty and had a few dirty dishes on it. We were told we could sit there and someone would come clean it. Well 30 minutes later they are still there and we still haven't seen a server. 2. They bring my drink in a dirty glass and I asked for lemon and lime for my water 3x. 3. They bring out 2 appetizers (approximately 10 minutes apart and we ordered at the same time) for 5 ppl at a table and no plates or napkins. Again I'm asking for basic things that waiters should bring to your table. 4. Finally we get our food and yep you guessed it, it was cold. I'm just done with this place by now. I will never go back here again! read more

Save yourself a trip! The food takes forever, comes out cold. The staff has to stand out in the dining room and apologize for the performance of this place. The food is never fresh. Straight outta the bag/can. read more

We used to love this Chilis. The customer service has gone way down. The management does not seem to care about customers. The food is average at best. Never thought I would say I prefer Applebee's. read more

I have gone to this Chili's a few times and the service has always been bad. I went tonight to see if things had improved, alas service is still bad. The server took our drink order quickly and then vanished for over 10 minutes. The server from the bar brought me my beer as or table server refilled the glasses of a table next to us. (We were still awaiting our order of soft drinks). The server then comes over and says he is sorry for the delay but a few tables food orders came out at one time so he was busy, funny he wasn't serving any food to the 2 tables next to us when they were getting refills. We finally gave him our food order, the main meals came out in a respectable time, not brought out by our original server. We then had to ask yet another server (not our one) where our quesso starter was, they went and checked and came back with it almost immediately and stated that we should not have been waiting for something as simple as a starter. We then had to ask yet another server if they could supply us with togo tubs as our server was no where to be seen. Then the self pay machines have the cheek to suggest a 20% tip. There was no way I was leaving any tip lucky I didn't drag the manager out and demand a refund for BAD SERVICE. read more

Chili's has great food (variety and any price range), an awesome atmosphere and superb service. Perfect for meeting friends, or just sitting at the bar to catch a game. They even have calorie-friendly items that won't leave you feeling like you just ate a bowl of lettuce...what else can you ask for in a hip place to eat? read more

Don't go to this location unless you want to wait for service. This has happened more than once but last night was the last straw. Host sat us down next to 2 parties of people lets just say they got helped don't want to lose that tip. We sat their for 20 minutes and not even acknowledged everyone walked by at least once or twice. Went back to the host sent a waiter over but he told us he was getting off and our waitress was putting in an order and will be right back talk about nerve. 10 mins later walked out while watching others getting sitted and served. This was on a saturday but at 500 before it even gets busy. I called on the phone talked to the asst mgr. gave me an excuse that 2 people where out and short handed but the 2 tables of 10 of more which we were in between where serviced terrible excuse. What makes it funny she was one of the ones who walked by or table no word. STAY AWAY FROM THIS ONE IF YOU WANT TO AGE. read more

Horrible service and customer etiquette. Went in an hour before closing. They had closed all sections but one. We requested a table and none were available so a waitress l sat us in a different section. Waiter called her out across the restaurant and she said we needed a table and he got angry... Across the restaurant. My wife is injured with a leg and shoulder and couldn't manage a booth. A table was necessity not preference. After that, service was sub-standard as the waitress (different than the one that seated us) only returned to deliver food and then the check. Drinks sat empty most of the visit. Chips were greasy, chewy and not edible. Manager on staff, Trey, was too busy making jokes with his staff to notice or care and actually seemed to condone their behavior towards "the customers in the wrong section". Would hate to think this is how they might treat someone permanently disabled! Do not visit this location. Go to the one on 59! Would give zero stars if I could. Probably the worst experience to date at a restaurant. read more

I am not really sure what has gone wrong, but something is not correct at this location. I used to dine in the bar area monthly without any problems, but the service & quality is no longer up to par for a paying patron. I and 4 others visited the restaurant last night (sat in normal dining area, not bar). One order took over an hour and had to be changed to carry out for friend who was now late picking up folks at the airport. The other food took over an hour and the salads were soggy. It was as if they had been sitting waiting on sliders. Ordered frozen margaritas. Tasted funny and was like a kid slushee. Had to exchange for on the rocks..better, but mix being used now is not very good. The only good thing about the entire visit was the server. But great concern as he had to continually apologize for everything that was going wrong. Concerned on how many people probably do not tip accordingly to the servers, holding them accountable for the total dining experience, though they are just a buffer. Based on the recent reviews, this restaurant is in serious trouble. If I had read the reviews on yelp first, I would not have considered this as an option to dine with friends. I am hopeful this restaurant will get back on track with staffing levels and improvement on quality of food. read more