Service was slow and it wasn't even busy at the time we went. My friends steak was well done and not medium like he wanted and plus his shrimp was cold. read more

I had a pleasant dinner here, one of the employee Rachel was vary nice and polite. She made jokes kept checking on us and treated us like we were best friends. Honestly I have nothing else to say other than this was the best time i had in the history of chili's! Thanks to Rachel she just made my day. read more

Chili's, I never really liked you but now you've reached the stage where I say enough is enough. We went there after finding another local eatery stuffed to the gills with people and folks waiting in line. Chili's had spots open in the parking lot, so OK, they're not slammed. WEEEELLLLL, we get inside and 1/3 to 1/2 of the tables are empty. The four people in front of us talk the the hostess and she tells them to wait. Huh? Then we say "Two please" and she says "It will be 15 to 20 minutes." I give her the look that says "Say whaaat?" She says "Oh, the kitchen is really backed up." Um, your place is about half full. So hub and I say, "Not only no, but heck no." What the heck? This is not the only weirdness we have experienced here so that's it. We're done with you, crazy American family fun chain location. Butt-plug (see my earlier review for that reference). read more

Service was good, food took a little while and came out barely warm. They advertise more food/ larger servings but the chicken tenders were small & soggy. Do not get the fajita plate. Shrimp was terrible and beef wasn't good quality. Better order an additional side of guacamole because it comes with a little drop. I shouldn't be surprised since it's chili's but the new commercials seemed promising and the food looked so good. Will not be going back to a chili's, there is too many places these days with good food with decent prices. Honestly we don't mind paying more as long as the food is good! read more

Typical family restaurant, nothing new to see here. While the food, drinks, and staff are all good...the major downfall for me is that the bar is a smoking area. (I typically sit in the bar sections to avoid screaming children, and this place usually has several of them.) read more

Atascocita chilis is the worst service of any place I have ever been in my life. They need to close the place down the management obviously does not care about Service to his customers. I cannot rate the food because the last three times I've been here after 30 minute wait I'm not even getting my drinks I've not been able to taste the food. Go away make room for something else better read more

I'll never go back to this chilis ever again... The food was horrible! My boneless wings were hard and the new onion rings suck! The only thing good was the southwestern Mac and cheese! The coke was horrible the dr pepper didn't taste much better! My bf ordered a margarita and when I seen it I was like that looks like crap and well he said it taste like crap too! Ended up paying way to much for food that was horrible! I should have went to lupe tortilla or something and got better food for the same price!!!!! I am now paying the price I have gotten sick to my stomach 2 times! Since leaving there! read more

Not sure what is going on at this location service wise, but they are about to lose a long time customer. The food was good as always, but the last three trips have delivered bad service. The waitress this time was very polite, but didn't have it together. When we sat down, our drinks came right away, but no silverware or napkins. We finally asked for napkins thinking she would notice no silverware, nope. When our food arrived, we still had no silverware & had to ask for it & ketchup for the fries. We got the silverware but after 10 minutes had to make a second request for ketchup. It finally came, but was nearly empty. I am not blaming the waitress, this is a poor management issue, especially since service has been poor the last three trips. Not good Chilis, get it together & train your workers! read more

This was our first visit to this Chili's. The food was pretty good but the service was lacking. My daughter wanted a hot cocoa but was told they don't have it, but on the kid's menu they offer chocolate milk. Guess they can't warm up the chocolate milk. I was never asked if I wanted a refill on my soda. The table next to us was having issues with their service with the same server (Jared). I have never been a server but do respect them in their job and I know it's not an easy job. I just feel that you have to at least act like you're enjoying yourself to be good at it. Not sure we'll go back. read more

Worst lunch at any restaurant I have ever been too. They have items showing on the menu. The chicken I ordered was look warm. Manager did not care at all about my complaints will never ever come back. read more

Excellent service tonight & great food! Atmosphere was great! Had a little one and waiter was very attentive to him! Ranchero tacos were fresh & filling. Kids grilled cheese & mandarin oranges were yummy & he loved the Blue Fizz drink! read more

If I could give it 0 stars I would. Went there for my Hubby's birthday celebration. Our party Had 11 people. We were there for 20 minutes before getting drinks. Food came out sporadically, so basically half of the guests were finished eating before the rest of the people had food. I never got my order after 1.5 hours of being at the restaurant. Beware! Eat at the Chilis near 59 instead of this one!!! read more

2nd time in Chillis and yet again the standout was service. We waited for a table and when seated waited for service - all was explained by Steven/Stephen (new staff and lack of communication). He was, without a doubt, one of the best that I've had the pleasure to meet since moving from the U.K. - efficient, attentive and personable. We have 2 kids and a toddler and he placed his chair perfectly and moved my bag in the process (usually a seat is dumped next to us). We don't eat out often, since having a baby even less, but with service like Steven's/Stephen's it reminded me of why we decided to move. The food was good but the service was commendable! read more

I don't know, but tonight was a weird service we got from this waiter. Got our drinks; then we have to wait awhile to get anything else. I have to ask for the chips just to get us started. Then had our food but we have to wait a long time again to get drink refills. Not one time that this waiter(Ben) ask us about how we're doing or at least check on us. Then we are just in the middle of our food already he's asking us if we want dessert. To top it off ; we usually get an itemized receipt but he didn't give it to us. Bottom line BAD SERVICE from him. In fairness; the other waiters in the past were great. read more

I had a few bad experiences at this Chili but over the last year and a half, the service has been much better. On top of that, I enjoy a good margarita and Chili's really nails it with the "El Presidente" margarita on the rocks - probably the best margarita of any commercial establishment in the area read more

This Chili's has been updated and it looks nice. It has more of a simple and clean design. We went on a Saturday night and it was full, about 5-10 minute seating wait. Our waitress was nice. The place looked clean but our table felt sticky. We only ordered dessert and it came out in a reasonable amount of time. The person I was with ordered the Chocolate Molten cake which is a favorite of theirs. I do not like the cake which always tastes processed. I tried the Triple Berry crumble which tasted like a buttery pound cake with the sanded sugar on top sprinkled with tart berries and a small scoop of vanilla ice cream. I ate it all by myself. read more

The waitress never once checked on us, gave us spoiled kernel corn and said "I don't smell anything wrong with this one, but this one does smell bad". Never gave me options of sides, instead she brought the plate with random sides, broccoli that still had a hard texture to it. read more

Carry out. Warm salad and cold food. Didn't send everything. Abysmal at best. Step up your game Chilis.

The expediter was portioning fries with a basket and every now and then picking a fry up with her hands to even out portion sizes. This would not have been an issue but she was not wearing gloves and was also seen handling dishes and scrapping debris off of them with her nails and picking her pen off of the floor after it dropped. I also saw other employees scrape food off of eating utensils before placing on serving plates. The person putting the orders together burned his hand while opening a bag of food before shaking it into the "to go" box. Yes, he cursed and no, he was not wearing gloves after also handling the money from his till. I did not observe any of the servers or expediter wearing a hair net. All of this was observed standing at the "to go" counter. Needless to say that this coupled with the stagnant sickening smell of old smoke and beer means that I will not be back. Come on Chili's, you can do a better job of servicing your customer. read more

Chili's - This is what the "to go" baby backs with potatoes and mixed veggies look like. - American Near Me - Atascocita, Texas

I'm not giving the stars based on food. I am giving the stars because the server named Ryan is amazing!! He was very friendly and so fast!! I will be coming back strictly because of him!!! He was beyond welcoming :) read more

Very slow service. My friend's and her daughter's food has been out like 10 minutes already and mine has yet to arrive. The waiter came around and said there was a mix-up. So we are still waiting...not sure we'll be back to this location. read more

i ordered to go fajitas. when i got home they forgot to put in tortillas and fixings. i called and they did not try and make it right they just said sorry. read more

Giving a 1-star rating because it's the lowest that you can give. Ordered lunch via Door Dash. Got the Honey Chipotle ribs, Black Beans & fries. Normally I won't order fries if the expected delivery times is more than 10 mins but I did this time. The fries were of course a little less than warm but that was expected. The fries turned out to be the star of this meal. I've never had ribs from Chili's before and will never order them again. They were disgusting. I'm not sure how they cook their ribs but they tasted boiled. The honey chipotle sauce tasted more like honey. Not even a hint of spice. The black beans were cold and tasted bad. I selected the option for pick de gallo on the beans and I had a few pieces of tomatoes and a piece of onion on top. Not even a full teaspoon. A waste of $31. I've only eaten the egg rolls from Chili's so I'll stick with those if I ever order from them again. read more

We came here for a snack around 2:45 pm and have been waiting for over 30minutes for drink refills and our order. I don't know what's happened to this location, but this really isn't acceptable. Especially since it's not busy at all right now. read more

This was a sad Friday night. Food cost more but it taste less. Old, cold food and just everything was a horrible sitcom. I never complain but asked for the manager this time. The manager couldn't have been over 22 years of age. He offered to take off one item, which was a joke. Old, refried or re-microwaved junk. We were regulars but this was it for us. read more

Please do not go to this location! Drive the extra 10 minutes to go to Humble or New Caney! You will thank me later! We had to repeatedly ask for our food, when we finally got it, it was burnt! Our waitress, when she could actually be found, was extremely rude and acted like we were horrible for asking for a refill. When we tried to hunt down another employee, good luck with that, they were rude too! We spoke with the "manager" and nothing was fixed. Just a half baked apologize and a blank stare. When you walk out of a restaurant and you hear numerous tables asking to speak with a manager, there's a problem!! Please. Do not go to this location. You're welcome. read more

The recent building renovation does nothing for the poor cleanliness inside and neither does it help the poor service. Went there last night and immediately noticed a noticeably dirty entry mat. While waiting for a table also noticed garbage all over the floor. When we got to our table the booth bench was wet. The waitress said it's because it was recently wiped clean. Yuck. Hoping to get a dry seat I looked over to the adjacent table but that one still had food and spills from other patrons. I thought to myself "if this is how they take care of the premises, I wonder how they must take care of the food". We then walked out. read more

This applies to *ALL* Chili's...not just this one. While Chili's does provide a menu online, it is NOT the same as the in-store menu. This review pertains to the in-store menu. I ordered the "mix-n-match" Fajiatas which were prominently displayed in the menu and clearly described as fajitas with a "whit e cilantro sauce" and choose "any two meats" for $12.99! The menu had this picture: https://www.chilis.com/menu/fajitas-enchiladas/mix-match-loaded-fajitas My choices were: Chicken, Beef ($1.00 more), Shrimp ($1.00 more), or Prime Rib ($1.50 more!) What choices do I have that cost me $12.99? But wait! I could pick 3 meats for only $15.99!! So if I'm paying extra for every choice but chicken, how is 3 meats "$15.99?" I ordered chicken and prime rib. I paid the dollar extra for a "caddy style." Because, rice and beans I guess. The fajitas came out absolutely dry and largely season-less. There was no sauce whatsoever, and there were ONLY onions, no peppers (as pictured.) I asked for no pico, but there was none of the advertised salsa. When I asked about this, they said "Oh!, That's the (something) style! That's a $1.00 extra! Do you want me to bring it?" I'm guessing the limes are part of the $1.00 extra too. The Prime Rib was nothing more than diced up skirt steak, and it was dry, unseasoned, and disgusting. The Black Beans and rice came out on a large plate and took up about a quarter of it, then gave me a separate "plate" with clearly small portions of cheese, sour cream and guac. It looks like they used those tiny "jello shot" cups to portion them. We ordered the Bottomless Tostada chips and ordered the 'Try it with Ranch (just $.79 extra!) and that came out in a clearly portion controlled, comically small ramekan. It was NOT standard size, it was one of those 1-oz deals. The "new" menu featured a large array of bait and switch, "as pictured, only $1.00 more!" If I go into almost ANY other restaurant in Houston I pretty much always feel like I get more than I paid for, I feel like they are happy to have me, the staff and the restaurant feels accommodating and generous. Chili's has become the exact OPPOSITE of that. It has become an over-managed nightmare. The entire menu has "welcome to Chili's!" pictures but it advertises the "we don't want your business" price, and if you don't pay all the extra $1.00s and $2.00s, Chili's makes it extremely clear; They don't want your business. And they will never have my business again. read more

Service here is awful. They supposedly have a 'team' of wait staff for each section, but we couldn't get refills on our drinks & were rarely checked on. Definitely not worth the price read more

Very disappointed. My iced tea was never refilled and I never got any ice. It took at least 15 minutes to get the dessert. I ordered chipotle wings but received chicken tenders instead (they were overcooked). To rectify it I was brought a bowl of chipotle Bbq sauce. Overall the service, the food, and overall atmosphere was pathetic. read more

After waiting for a long time for our food when it finally comes out the plates were incomplete, missing sides and one of the plates was not what had been ordered. Since the waiter took her time to come and check on her table I couldn't tell her it was the wrong plate, by the time she came everyone was almost done with their food. Instead of her going to correct the order right away she went to check on other tables, I was so upset that I just canceled the order. Manager did come to the table offering a discount witch we didn't want I just wanted to be able to enjoy the food together and not have our friends wait. Not going there ever again! read more

Called twice to get a to go order and got hung up on twice! It was slow too, horrible and lazy customer service !!! Workers are lazy !! I did not get a apology or anything either , this kind of customer service will make anyone mad . read more

Had to use the restroom and was shocked to see poop smeared all over the seat in the first stall, and the room didn't have any paper towels to dry my hands after using the only clean stall. I informed two employees before going back to the bar. 45 minutes goes by and I use the restroom again, and the poop was still there, along with no paper towels. I was upset and asked to speak to a manager. This 4ft tall man walked out and began to listen to me complain about his bathrooms. Well instead of using the word poop, I told him "shit" was smeared.... who knew a man of his size would be so offended by the word shit... he told me he would kick me out if I continued to curse.. His first words to me should have been "I'm sorry for not cleaning our bathrooms. So I continued to use the word SHIT.... I'm in a bar, it's after 10pm. Bar language shouldn't be a factor. The Manager JOHN went as far as calling 911 because I told him he was an idiot. I guess I will have to find somewhere else to go for now on, since my potty mouth is no longer welcome at this location. read more

Food is bland and the service is even more so. Our waiter was sick and made sure we knew it.

I don't mind going to chain restaurants like Chili's because their food is decent but what sticks out from each restaurant from the other is their service and I've gone to this Chili's numerous times (I still don't know why) and have always been disappointed with the service and whole experience. Once you enter the restaurant, the hostess or host rarely are welcoming, they don't look at you or when they do see you enter they don't even greet you and say... "this way". It's fast to get our orders taken, I give them that, but to even get appetizers or the main meals out, it just takes too long, like 30 minutes long or longer. I've gone to the other Chili's around Humble and it's never that long. The waiter would keep coming back to apologize that it should be right out about 3 times in one visit. I've been going to this Chili's location for a while now and it just doesn't seem to be cutting it. I continue to give chances to this place because my friends end wanting to eat here but I think I'll just probably opt out next time because it's pretty disappointing. read more

The food is good but I can't believe there are still restaurants that allow smoking in them. Although it is just in the bar area you can smell the smoke throughout the non smoking area as well. read more

Was waiting for my food for 2 hours cause a chef apparently walked out on them. Not to mention I gave them a $20 for a my meal that cost around $11. The waitress never came back with my change. Waited 30 mins and had to have another waitress help with retrieving my change. read more

After a long day at work ordered curbside. They said it would be ready at 6:25 pulled up at 6:15. Young lady came out with the bag and told us to have a good day. Before pulling off I decided to check the order and it was incorrect. I went back inside and waited. The same young lady came towards me with a box in her hand and said oh I'm sorry this is yours. We traded the incorrect items and we headed home with our food. Kind of defeated the curbside pickup. However once we got home the food was old and cold. My husband had ordered the ribs and I ordered some new item that had smoked sausage. The sausage was cold and very greasy and the ribs my husband ordered we're also cold. I paid an extra 3.25 for a side salad and the lettuce was brown. Even our drinks were flat! I live at best five minutes from the Chili's in Atascocita. It just seems like over the years their service is failing. Lots of employees standing around and not much work getting done. Nearly $40 spent and so not worth it!! read more

We used to frequent this location fairly regular but the last three times we've visited the service has been sub par. The last visit the waitress started by being snarky to my four year old daughter when taking our orders. My husband and I both ordered the bottomless soup and salad ... which I specifically said "bottomless". She brought us the wrong soups and when I asked about the salad that was brought being Fresca (basically just lettuce) I inquired because I thought it had an option for garden. She told me I was incorrect. I had to get a menu and show her that the bottomless did. I asked twice for the chips and salsa that is supposed to be included and we never got it. The SECOND time I reminded her she just said oh I didn't put the order in. Really? After being reminded twice? No apology at any time for any mistakes and just a total blasé attitude. At this point we were through with our meal. We also received no drink refills at any point. Let me add the restaurant did not appear busy in the least. I can understand mistakes happen but this was the third visit in a row that the service has been pretty terrible. We are not likely to give them another chance. :( read more

Horrible service!!!! The lady didn't ask if we wanted refills for our drinks. Took FOREVER to get our order! Food was cold!! The ONLY time she was quick when we asked for the check! read more