Poor service, lazy servers, dirty place. Waited about 20 minutes at the table and no server attended or even stopped to serve.

Very slow and poor service. Waiter highly inattentive. Order was wrong and the gal who dropped it off at the table left too fast for me to tell her. I went ahead and ate part of it since I did order wings just not the sample platter and I wanted a warm meal. Our waiter took too long to come around to check on us. And these kiosk machines at the table are disgusting. Not sure we'll ever come back. read more

Do yourself a favor and do not even try to drive to this restaurant. Just trust the 2 stars of the reviews. It's been 2 times that I've gone with my family to eat there and the host takes good 10 min to come to the front area to greet you. We are a family of 4 so not a big group, and even that the restaurant is half-way empty, the waiting time is 45-1hr wait; and while you are trying to decide if you want to wait that long, the host tries their best to convince you not to stay because they make sure to say " Well, it could be longer". This happened both times with different hosts. The second time I even joined the "wait list" in Yelp and when I "checked in" showing my phone she said OHHH THAT DOESNT WORK, IT JUST PUTS YOU AT THE END OF THE LINE..IT WILL BE 1HR OR MORE...I looked around nobody was waiting, restaurant almost empty; so with all that said, I understand most of business are short handed but to me it looks like the workers don't want to work, period. read more

Drinks too sugary, wings are not tasty. Just not good food. The service is horrible. Tempted not to tip. Needs new management. Don't pay for drinks, absolutely not worth it. read more

Came with a large group and after 80 mins of waiting they still had not taken our order. We spoke with manager who said they were short staffed. After waiting some more, order still not taken. So we left read more

I had to wait for 10 minutes to be seated. Another 10 minutes to addressed by the waitress who repeatedly overlooked me. The establishment was dirty and I will not be back. read more

Worse customer service. Took 50 mintues to get our food. 4 in our party one of us waited 10 more minutes. The waiter was as nice as can be

CUSTOMER SERVICE IS HORRIBLE!!!! I placed an online order for a bowl of soup. Order was confirmed. Arrived at the restaurant and all doors locked. I knocked on the glass door as there were still lots of customers in the restaurant- the servers just passed me without acknowledging me at all. I finally called the restaurant and a young lady said they closed at 9:00 and they were not taking any orders. I said its 10 after and I ordered soup. She hung up the phone. Anytime I am feeling under the weather I always get chicken enchilada soup from here...but I never will again! Do not patronize this establishment- RUDE!!!! And I will be writing corporate about this! read more

In my opinion this place needs help! The service sucks and so does the food here . Chips are cold and greasy . The tea is horrible . Not for sure the manager is even on duty here . read more

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Soooooo, I want to give it a 3 &1/2 but here's what happened. My friend and I came in around 8:30pm after adding ourselves to the que 10 mins prior knowing the wait would be relatively short (12-24mins on the app). We get there and aren't immediately greeted but that's cool because it's a busy Friday night. A nice young lady tells us the wait will be 45 mins!? Huh!? But that it could be less & we're 6th in line even though I checked into the que via mobile. We decide to sit at the bar. We order drinks, they come out pretty fast but my Triple Berry Margarita was more syrup than alcohol, other than the sugar shock, I didn't complain. We ordered and maybe 5-7 mins our food is there. I got the Giacometti's l Guacamole Burger, because duh guacamole. She got the Prime Rib bowl with a sub of shrimp, she's a pescatarian (eats only fish for protein). My burger was yummy & well done though I prefer medium (I'm not mad) but her bowl which included cilantro lime rice & corn salsa had diced bacon (which is a no no). Our server took it away, apologized & got new food stat. I find it weird that the bacon was thrown in & normally shouldn't have been there not hey, it was dealt with quickly & we weren't charged. Happy trip read more

Chili's - Triple berry margarita - American Near Me - Cedar Hill, Texas

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I love chills and it's a great place it's just today it wasn't so me and my mom went to the one in cider hill and things weren't the same, so are server wasn't great and we left no tip and on are check it was the wrong orders and(wasn't are food on the check) we had to get the manger and talk to her she was nice and sweet probably won't be back anytime soon read more

They have come a very long way. The menu used to really suck along with the food.they have redone everything. The food is really good consistantly with an A1 service experience! read more

I've been to this Chili's a couple of times now, and it just comes down to Customer Service. Because Really, all the Chili's have the same food. Cooked the same way. What makes the difference between a good Chili's and a bad Chili's is just customer service. & I can't say this has the worst customer service but it also doesn't have the greatest. We stood at the front for at least 5-7 minutes before someone came up to seat us, we almost just grabbed menus and sat ourselves, but I don't recognize the new system that they use to see which sections have which server. & we didn't want to sit ourselves at the bar, so we waited. FINALLY one of the servers noticed us and sat us at his table. I'd say our server was okay, wasn't very attentive and the restaurant wasn't busy. We were one in about 4 tables. It was between lunch and dinner time so I know they are the "closers" for the lunch shift before the "openers/starters" for the dinner shift come in. However, the place was empty, there were a few people at the bar and that was it. I don't expect the server to be on us the entire time, but I hate it when I have to wait to get the servers attention to get a refill on my drink. Especially when I'm sitting there waiting for at least 5 minutes and I can't see our server anywhere. It also took an unusually long time to get the food we ordered... which was soup and a Panini for me and just the soup for my girlfriend. & I know for a fact that their soup sits back there in a warmer so all it takes is to go back there, scoop it into a bowl, sprinkle the toppings on top, and bring it out. Other than that, the food was good. No problems with that, just up your Customer Service please :D read more

Chili's changed their baby back ribs and it has never been there same, I'll sit out for food here but it's a Great place to grab a drink with friends. read more

I went and ate at your establishment and I love everything about Chili's including their food and my waiter was excellent, I will definitely be coming back thanks. read more

Ok Sunday night may not be the best time for chillie. We have not been greeted for 15 min. Why wait....I really want some onion soup. Later to find out they were short on people butthat is not why I am writing this review. I am writing to express how pleased we were with our waitress. She apologized for the situation and kept us updated on our food status. She smiled and had a wonderful attitude! Because of her and the staff at that time we will be back. read more

Chili's - They have great French Onion Soup! - American Near Me - Cedar Hill, Texas

Took my grandmother here for lunch today. They team in the bar was great. Your bar tender (woman) greeted us while cleaning tables and then sat us and got waters. Our server Sean came over at just the right time giving us time to discuss but not wait too long. My grandmother was picky so when I ordered and he didn't write anything down I was worried, but he brought it all out perfectly. I even heard him tell a table that he didn't like the way some of their food looked when it came out of the kitchen so he had them remake it. That's a server that cares! Chili's is Chili's, the food is typically always the same so nothing to write home about there. The new Ceaser Salad was good, croutons yummy. There were some bar flies, but that's typical so no complaints there. The biggest thing to me was the service, it was great. read more

Unfortunately, my review is not a positive one. I have never even written a Yelp review before so I am sad that this one will be negative. We just left our local Chili's.....and were never even waited on. We will Not be back. The restaurant was Not very busy (we were there well before 5pm). The table next to us, that came After us was waited on but we were ignored totally. After waiting at least 20 minutes with no one even taking our beverage order, we left. On the way out, in order to give Chili's one last opportunity to redeem themselves, I stopped and calmly and politely told the hostess that we were just going to leave because no one ever came to take our order. Her reply was a cheery, "OK, Bye". Very strange to say the least and very poor customer service. I am posting this Yelp in the hopes that this restaurant will train their employees to exhibit better customer service. This is our home community. I was very disappointed in how it was represented at our local Chili's. ZERO STARS...but you are forcing me to put at least 1 to post. read more

There are several reasons why my experience at the Chili's Cedar Hill was terrible let night. I will list the highlights: 1. We ordered drinks which took 20-30 minutes to come to the table. At the same time we ordered drinks, we ordered appetizers. 2.15-20 minutes after the drinks arrived, guacamole was left on the table without chips. Around 10 minutes later, quest was left at the table without chips. According to the servers, it took so long because the quest had to be made. We asked for chips 4-5 times before we finally received chips. The drink and appetizer process alone took about 1 hour. 3. I order Cajun pasta with shrimp. I never mentioned chicken. The server appeared to write it down. About 45 minutes after my order, Cajun pasta came to the table with chicken. When no one claimed the food I told the server our table did have an order of Cajun pasta but it was shrimp, not chicken. My server came out 10 minutes or so after I sent back my plate and asked, "You don't want chicken at all?". I have to assume their plan was to throw shrimp on top of the already made chicken pasta instead of providing the meal I ordered. It took around another 20 minutes to receive my shrimp Cajun pasta. 4. I am not sure if they forgot some orders or were that backed up in the kitchen but we eventually canceled because 2 hours into the dinner, everyone did not have their plates. 5. No one ever refilled drinks. No one asked how the food tasted. No one apologized for the food that we canceled due to the wait time or the orders that were cooked incorrectly. Yes, orders. 6. The ticket process was ridiculous. It took about 15 minutes to split the bill. He returned, collected cards, and by the hesitation in returning the cards we all knew something went wrong. The server claimed he charged the other cards and bills first, but after my card was swiped, it replaced the swipes of the other cards. I now has multiple charges on my debit card for different tickets totaling $100. 7. Marti the Manager receives her very own number for being the worst manager I've ever encountered. She did not apologize for the mistake her team made. She instead brushed it off and stated the money should be there when we close the till at midnight. I asked Marti if she could guarantee this and she said no but if it doesn't return tonight it may take 2-3 business days but I don't know your bank you should call them. I told Marti I was not paying full price for poor service AND my card being charged multiple times preventing me from spending $100 in whatever way I choose. I am a college student. I don't have $100 to blow and that's why the food I ordered for the night did not reflect that sort of bill. Marti continued to try to argue as I told her I don't care what she needed to do to fix this problem but it needed to be fixed immediately. Marti shrugged and said there was nothing she could do. Marti has my debit card during this entire process. She stated she bodied the other payments and wanted me to sign the voided receipts. I refused to sign. I was not going to sign anything that may help Marti and her servers in this situation where my debit card was wrongly charged. Marti charged my debit card for the full dinner amount at that time. I told Marti I was very upset because I can potentially be charged with an overdraft fee due to her server's mistake completely wiping my bank account. Marti again said well there's nothing I can do about it. You should call your bank. I ended the conversation by saying, "There is something you can do about it but you're choosing not to". Marti asked that I sign my correct ticket, on which I scribbled a wavy line. Marti began to raise her voice and told the security officer I was refusing to my bill and take ownership of my bill. That makes 0 sense since my card was obviously charged, that's the only way a receipt can be printed to sign. I asked Marti, "Can I have your name?". She said, "You sure can", and proceeded to walk off. I received her name from servers who stated this is her normal behavior. Our experience at Chili's in Cedar Hill, TX was absolutely unacceptable. I have complained to customer service through the contact option and will continue to share my experience because Marti's "management" of the situation was deplorable. The one star is because 0 cannot be posted. -A disappointed customer. read more

I would usually give this spot a 1 if not a NEGATIVE 1. BUT LET ME TELL YOU, jonathan is the best server there! He completely made our dinner THE BEST. From now on we will only be going if he's working! read more

Don't dine in at this place until the "now hiring" sign out front is gone! They are understaffed so service was bad from start to finish! The hostess had us wait to be seated, then immediately seated the next two groups that came in after us (while we waited!!). Not sure when we would have been seated had I not said anything. Our waitress was nice but did not come to our table often enough and didn't get our order completely correct. I give 3 stars because the food was actually good (even with my order not being correct). I've also ordered carry out and the food was great then too! In a nutshell, you should pretty much only order takeout until this location gets it together read more

I'm new to the area and still moving in so we ordered curbside pickup for our 6 and 8 year old and 4 adults. Two big party platters, corn on the cob, etc. we placed the order online at 7:15 with a 42 minute delivery time. We went to the restaurant to get the order and they told us they were running 45 minutes behind schedule. So, we waited. And waited. We went inside and they said they were putting it all together. This happened 2 more times. Finally, at 9:30 we received the order. The sliders were made at least an hour before because the bread was stale. The egg rolls were cold and they shorted us half of them ( we got 6 instead of 12 we ordered). I paid them 20% tip online and wish I could take it back. The worst service ever! They gave us some cheesecake and chips and salsa to make it up, but it doesn't come close to fixing the cry hungry little kids who had to wait so long to eat that they fell asleep waiting for some decent food. Never going back. read more

If I could give this review a 0/5 stars I would this location is the absolute worst I keep placing orders hoping it gets better because I love the restaurant so much but tonight was beyond ridiculous .... I received my food TWO HOURS after order was placed and I was extremely disappointed I have food items missing, 75% of my order was either cold or undercooked read more

i would love it if there was a way to give negative stars, this place dont deserve one. 1. waited 15 minutes to be seated, they only had 5 customers. 2.the server was more worried about tending to the bar. 3. the salt shaker and pepper shaker had dried up food (i hope it was food) all over them. 4. they leave the ketchup on the tables, no telling what people do to them. 5. this one is going to sound racist, but the manager and our server only checked on the black ladies and gentlemen, and got their food way before us. 6. after odering our food, it took 27 minutes to come to the table. 8. after taking a bite of food, the taste was somwere between rotted food and dirty feet. 9. manager got pissed when voiced our complaints. do not eat here!!!!!!!! read more

I'm usually a fan of Chili's in general, but not at this location. I find that it is disgusting how they treat veterans and their customers in general. U.S. Army veteran Ernest Walker, of Cedar Hill, says he's embarrassed and insulted after he was accused of taking a free meal served as part of Chili's "free meal to Veterans" promotion on Friday, Veterans Day. - So sad for a place that has many other locations with much better customer service. read more

If I could give less than one star I would! Mediocre servers is a compliment. The ribs were luke warm and tasted like fake meat. The steak was microwaved. I mean but it's chili's so what was I expecting huh? Thought it would be a quick decent bite. First and last time we will go to chilis. read more

Good luck getting a refill, correct order, friendly service, an attentive waitress/waiter, clean table, prompt service, or basically any other thing that you would expect when dining out and paying for a meal. We usually go eat out either before or right after lunch/dinner rushes because the rush times create extra headaches for staff obviously... we go in the slower times and when we've done here that way it is still a nightmare... when I went most recently I hadn't been to that location in 3 years and it will likely be 3 or more before I go there again... read more

My recent visit to this location confirmed my opinion that this is one of the worst locations in my part of town. We walked in around 8PM on Memorial Day. We were not greeted, but found an open table in the bar. The bartender was too busy doing sidework to pay much attention to us. There was plastic lieing out on the bartop (not sure what that was for). After about 10 minutes, we were acknowledged by a waitress who took our drink order: 2 Presidente margaritas. After about 5 minutes, I had to flag down another waiter to ask for help getting our drinks. We watched him go to the bar and the disappearing bartender poured the drinks from a spigot. What?!?! The menu reads "hand-shaken 25 times". Did I miss that part? The food came out immediately after we got our drinks. It was mediocre at best. Chili's used to be my go to spot for a great burger or fajitas and a margarita. This location ruined it for me. I won't be back here and doubtfully will visit any other Chili's. read more

Had a surprise dinner for my boyfriend and it was great the food was great but the best part of our night was our server Cody!He was so kind and patient!!Thank youuuuu Cody(Cedar Hill location) read more

My mother in law, sister in law and I walked in with 4 kids, got told it was gonna be 30 mins for a table. We all looked over and saw a big table empty, EMPTY! We were like now thanks and left. read more

The food took forever the waitress seemed a little biased I was playing my music on my phone wasn't very loud the song was "one of us by Joan Osborne" and the manager asked me to turn it off I was completely offended by this manager he acted as if he didn't believe in God. I honestly wouldn't recommend anyone to go to this restaurant. The kitchen looks as if there are bugs back there and people have facial hair and not covered up. They need to shut the place down. read more

Waited 10 minutes at our table and nobody came to take our drink order. Didn't even bring us napkins. Didn't even acknowledge us sitting there. The waitresses walked by our table 4 times. read more

Someone's playing on the phone with taking phone orders. Repeating orders back incorrectly to make other staff laugh. When my husband came to pick up the food the order was incorrect on purpose a 50ish White lady the self appointed comedian carried out her comedic phone order all the way to packing the food in a way that was obvious it had been tampered with. Staff thought it was hilarious. We will not go there again. read more

Amazing service they sat us right away and the food was great I just loved it over all better then the chili's in Lancaster

My family of 5 went at 4pm today. Asked to be seated, hostess asked any kids menues needed? We replied yes two. She set them up on the podium then said it will be about 5 min and walked off. She passed back from the bar area to the dinning area about 6 times and looking as if expecting us to walk away or a server to come in. Unfortunately to her surprise neither happen, so she approached again asking how many and if any kids in the party. So, again reiterated there are 5 with two children. She proceeded to conduct the same bizarre ritual of looking for someone or something to happen. She delayed a little longer than asked us to follow her after asking if we wanted a table or booth. We were flexible, so she took us to a 4-top table. Obviously not able to comfortably fit 5 in the booth, we asked to be moved to a 6 top. Received the excuse that they were in the middle of a shift change and the man on the floor felt he needed to clarify that he was the bartender twice as if we asked. Upon received pushback from the hostess, we asked to speak to the manager. She proceeded to inform she didn't have a server for the other tables. But there was a server that had 4 tables in the dinning area. Needless to say I did not accept her apology or statement of "sorry." For we left and went to a place that would accommodate our family. Customer service is a dying art and more of an industry of entitlement since the pandemic. read more

Don't listen to the bad reviews! I have been coming here for over a decade and its never been bad. But I have to say, they got this new manager Reddish! She was there at the door when they opened, and she made sure everything served was top notch. If you want to see a Chili's done right, go to this excellent managed Chili's. My hamburger was top notch wonderful, a great meal. The staff and the management at this location are excellent. If you want to Chili's done right, this store is your Huckelberry!! Excellent all the way around! Marti is the manager, and she's the real deal! read more

I placed an online order and needed to change the pickup time so I followed the email instructions and called the restaurant. The person who answered the phone was so unbelievably rude. She said she couldn't see my order and couldn't do anything about it, I verified I called the correct Chili's and told her my email confirmation said to call if I needed to change anything. I asked well could you note that I'm trying to change my pickup time she responded with a deep breath like she was annoyed. At that moment, because I seriously didn't even trust eating it anymore and she was so nasty, I asked to cancel my order "Ma'am could you just go ahead and cancel my order please? thank you" She said "uh huh" and hung up the phone. I called to speak with the manager who didn't seem to care. Never again! read more

Absolutely horrible! No one is at the front to seat you, and then when they finally seat you, it takes another 15 minutes for a waiter to take your order. Very disappointing because I really like Chilis. read more

The food is mediocre at best same fir the service. My meal was horrid arrived cool and tasted as it had been ready for an hour. The server dropped the meal and disappeared difficult to get a re-fill. My money will never be found at another Chilies read more

Service was great! Thank you Josh. Changes made to menu items were done perfectly. The only thing that would have made it a perfect visit was the VERY VERY dirty bathrooms. It was disgusting! We will let the manager know before leaving this location. read more