we had great customer service from Whitney always checking up on us making sure we are getting everything we need.

Our waitress Whitney did her thing. Food was great & brought to our table with quickness, including our drinks. Tip was well deserved

How sad does this house salad look? It's wilted and barely enough to feed a 10 year old let alone an adult. read more

Chili's - Wilted veggies - American Near Me - Cedar Hill, Texas

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We thought we'd be okay because we got a table quickly. But, once they set us down and dropped off waters, no one came back for several minutes. Staffing shortages..got it, if that's the case. But not communicating to explain the delay? Not even stopping by the table? Nope. read more

Manager is cool nice sweet lady helped me get food even tho I ordered it accidentally for a different day great bartender as well!! read more

Chili's - Happy me - American Near Me - Cedar Hill, Texas

Food was cold and it was not the same . Very disappointed with the resent visit. The waiter was ok .

We stopped by Chili's in Cedar Hill for lunch during the week. It was not busy when we arrived. There was no hostess to be found. An employee who happened to be off duty was sitting there eating and told us to sit wherever as my husband was in crutches and didn't want to stand for too long. Once we sat down the hostess shows up. Our drink order was taken and later our food order. While we were sitting there several other sets of people came in. They waited for a long time and there was no hostess up front. Eventually the lady who works the bar came out from to assist the customers. She sat down everyone who had come in and who were coming in. The place was NOT busy or full so I am not too sure if there should've been a hostess or if it was the place of the lady at the bar to leave her station and greet and sit the customers. Our food finally came. I have to say the meal was very good. Kudos to the kitchen staff. Great job. My husband did have to ask for drink refill. I am not sure if we will frequent this specific Chili's again. We may order take out but not dine in. read more

Chili's - This is one of the napkins we got. It already had some food remnants on it. Sigh! Gross! - American Near Me - Cedar Hill, Texas

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I loved their Old Fashioned Burger, but when I got burgers for my family, I noticed it was smashed. It was horrible!! I was told that this is how they prepare their burgers now. I ended up throwing our burgers in the trash! So disappointed. I guess I'll have to go back to McDonald's or find another place with thick patties. read more

I have not been to the Cedar Hill location in awhile due to poor service and food quality. I went tonight and everything was excellent. They must be under new management. Place was packed, restaurant was clean, plenty of staff and food was great. There are many options for dining in Cedar Hill, I will be putting Chilis back on my list! read more

Ordered through DoorDash to the Chilis in Cedar Hill and was very, very disappointed in Chilis on this visit. Usually all is good and tasty but not today. I don't know who was in the kitchen but he was NOT on his job today. The wings were burned. You can clearly look at them and see their burned so why even send them out the kitchen??? Usually the eggrolls are fried crispy with a lil crunch but nope, felt like soft dough and they wasn't sliced in half like usual and they did NOT include my sliders as requested. The chili cheese fries were a thumbs down, it just had no taste to them at all. A complete waste of money. I complained through DoorDash and only got $15.65 back which I just used as a credit for next time cuz otherwise I would have to wait 7 days for my money back. Chilis is NOT what it used to be. read more

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So I'm visiting from out of town, and we came in to eat on my last night in town. We originally were going elsewhere but decided on this location of chili's because there wasn't a wait for our party of seven. We arrived and were greeted promptly, the host got us situated at a table pretty quickly and we were greeted promptly by a server. He started us with drinks and I ordered the valentines themed drink which was actually so good! I believe our server was just about to be off so I'm pretty sure we were transferred to another server. It was her first night and her name was Linda I believe. But she was so nice and gave us plenty of time to decide and mingle, being a larger group and with kids, ya know? Me and my boyfriend ordered the 2 for 25 as well as my brother and his girlfriend. Everything came out at once which was no big deal but kind of loaded up the table a bit haha. Some good came out spittle but before the rest, but nothing major. However, I've been to a few chili's and this one really made me change my mind about dining at one. It was one of the best experiences I've had. Linda was great as a server and we were checked on frequently but we also were one of the few tables in. But the food? AMAZING. I've literally never had a better meal at a chili's and I live right by one at home. Might make me reconsider and try another one soon ! I got the chicken fajitas and babe got the Cajun chicken pasta. Delicious. The apps were great too and my brothers ribs and girlfriends chicken looked really good as well! read more

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I ordered a big mouth but with curly fries. They only one gave me one patty and a sprinkle of fries. read more

Chili's - Big mouth Big Bacon BBQ Burger* - American Near Me - Cedar Hill, Texas

Y'all should know by now that ya girl loves chili's! The food is always consistently good no matter what location I visit and the drinks are delicious and inexpensive! Also if you didn't know every month they have a 'monthly marg' that's $5 all day every day! This months marg is The Citrus Bomb and y'all it's WON-DER-FUL!!! read more

Chili's - American Near Me - Cedar Hill, Texas

Food has been as bipolar as Texas weather at this location. No seasoning sometimes too much seasoning, Burnt food sometimes raw food, or friendly staff sometimes horrible. I can't remember his name but one of the staff members that are there always side eyes me while I'm there and refuses to serve me since I told him last time that there was a hair in my food and it was burnt. I know how "Karens" are and I promise I wasn't like that. He now just looks at me with disgust since he thinks I'm going to complain. It's the closest one to my place so now I try to avoid it and go to a way better location. Please train your staff to do better. Thank you! P.S. please clean the restrooms better. read more

I ordered takeout. I have NEVER ordered and paid in full ahead of time takeout anywhere in DFW to leave with no food or refund. Customers beware! I probably should escalate as this is wrong for ALL food customers everywhere if this is the process. When I arrived, I was told someone already picked your order up. I responded, "Well, I am the real customer and gave my name." I was calm and said there are two choices. You can remake my family dinner or give me a refund and I have the card here for a refund. It was about 655 PM (dinner time). Short story is I left with no food and no refund. Keep reading for full customer experience. The takeout attendant said,"I will get manager." I stood waiting 10-15 mins. I then asked, "will the manager come help?" I did not need to wait another 15 minutes because family was waiting for dinner. The response was, "we are short staff and the manager is cooking." The manager comes and says, "Are you the one...? She then says, "I can't help you. Call Yelp/GrubHub and ask for your takeout refund." She offers to give me the phone to call in front of her. No care for customer or dinner for a family. No respect for the fact the payment already processed for $59.16. Paid. I asked could she provide my family dinner because I will have to go somewhere else and I just gave Chili's $60 online. She said, you paid a third part. I said Chili's is getting paid my money somehow. She eventually, asked me to leave restaurant with no food and no refund. I really think she thought I was running an illegal scam. She did NOT think to say file a police report for theft of my food. She did not offer to look at security cameras and research with loss prevention. I have NEVER ordered takeout anywhere in DFW to leave with no food and ordered was paid to restaurant directly or through YELP/GrubHub. I will change my buyer behavior. Customer beware! I arrived at a pizza place to take home dinner to family an hour later. Chili's and GrubHub this is an easy fix. Ask for the name, card of payment or DL before giving food. Make them confirm name at minimal. Obviously the error was theirs but I was treated like the criminal not a customer robbed of dinner and they allowed it. I don't do bad reviews like this but this is egregiously wrong. What mom/parent/customer would find this acceptable with all the tools to ensure customer service is right. Workers need to check self and ask would I accept the same treatment. The takeout attendant didn't offer to give me tea on a hot day and was all about GrubHub is a third part. The relationship with third party and poor Chili's response caused me to pay $60 and then another $30 for pizza to feed family. GrubHub said they will refund but what a MESSED UP CUSTOMER EXPERIENCE! My family couldn't believe I paid and returned with no OldTimer burgers from Chili's. read more

We went here a few days ago and sadly had a terrible experience! The food and atmosphere were fine- it was our server who was the negative experience. Her name was Serena and she wore glasses. By her actions she made it very apparent that she is sleeping with another server there- their actions were completely inappropriate for any setting. My children even said something. When I asked to speak to a manager about the issue, she said they did not have one there at that time. I would like to speak to corporate about this issue, her (and whoever the guy was) behavior was completely inappropriate and unprofessional. read more

Super fast and great costumer service. Best Chili's i've been to in the country. Everyone was very kind too.

I've always enjoyed Chili's and this has been my favorite location since high school pretty much. Of the ones in the area, it's definitely the best in terms of both service and food. There are other locations we've been to cause they're a little bit closer but we always end up back here when we're in the mood for Chili's, in particular. We also stop by when we just want to get out of the house and can't quite decide what we want. The service has always been great. We've never had any real issues with anyone that's served us in all the years we've been stopping by here. Occasionally there'll be a manager stopping by to see how things are going and if you need anything. Food is always pretty good, depending on how Chili's has switched up their menu. Which, as expected, as happened a lot over the years. As long as they keep the chicken ranch quesadillas we'll be good. I do sometimes try other things but can't go wrong with the quesadillas. Their queso is always one of my all-time favorites. Another great thing to do is mix their ranch and salsa. They have some of the best salsa (I'm a wimp who can't do spicy stuff haha) and ranch. They're definitely my top three as far as ranch goes. If you're looking for dessert, definitely can't go wrong with the chocolate chip skillet cookie or the molten chocolate cake. Both delicious choices. Chili's is a chain so you don't go here expecting life-changing food choices or meals, but if you're looking for something quick and delicious for lunch or dinner, it's a good choice to make. read more

Chili's - Bone-in BBQ chicken breast with fries and chile-garlic toast - American Near Me - Cedar Hill, Texas

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Our waiter was very nice and attentive the food was delicious and brought out in a timely matter. I would go back. read more

Chili's - Chicken fajitas - American Near Me - Cedar Hill, Texas

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Great food, great service and a great atmosphere. The ancho salmon is fantastic and so are the crispers.

Horrible horrible horrible all around. Food was crap and service was worse. I should have known this place would have been horrible when I saw it had 2 stars. Always trust your yelpers! read more

Chili's - Carnitas Tacos - American Near Me - Cedar Hill, Texas

Great service, good food, helpful and friendly staff. Ordered takeout. Order was exactly what we ordered.

Unfortunately I was very disappointed and disgusted with are waitress today. Her name is Indie and she looked absolutely out of it like she didn't want to be working today. She didn't smile and didn't really wanna engage with us. When we needed to order something or get something off the table she was nowhere to be found. We had to repeatedly ask different staff members to find her just so that we could get a refill or remove a plate. Very disappointed in the hospitality service here. Good wise I had the bacon burger which was good but as dry inside. The fries were way to salty and really weren't enjoyable to eat. Wouldn't recommend coming here read more

These 5 stars are for the manager that handles the to-go/curbside orders. I think her name is Rachel? She is always super friendly and quick every time I do curbside and I never worry that my order is wrong! read more

Last sunday, January 10th, I ordered dinner for my family, and because of the weather, I used the delivery service...we order 1 3for$10.00 and 1 2for $25.00. We get our food, we are missing items, for our chicken fajitas, the corn on the cob was burnt, steak was tough, only thing good was the steamed broccoli . We ordered Dr. Pepper, with our 3for 10, why did we get an adult beverage, which cannot be ordered with a delivery order. I immediately call and the young lady who answers is trying to rush me off the phone, the manager has yet to call. Sadly this was not the 1st, but it will be the last, this gas happened to me 4 times, I tried to be understanding because of the pandemic, and it's more busy, but no more excuses, Chili's has bad service, and it needs to be fixed immediately. I will either drive across town, the next time I eat there, or wint eat there at all. read more

I'm a chills fan no matter what location. The menu has such a wide variety of items, that no matter what you are in the mood for chances are you will find it here! My favorite is the chile mango chicken with rice. It is so different and so good! Also if you're a mango fan like me, try the sweet mango tea. It's the best I've found! If you're not. Mango fan, try sprite with a splash of berry in it. It's so good! This location tends to have a bad rep of not so great customer service and a very slow wait time. Which is for the most part true. I feel that are understaffed and maybe could use a pep talk in customer service. Waiter and waitress are hit and miss here. Some are wonderful (like the one we had this round). I can't remember her name, but she was great! Either way chilies quality of food has always been good to me and I know I will be back for sure! read more

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They are the definition of bad service. The host ladies didn't even know what they were doing. Just straight bad service. I had to take my family somewhere else to eat. Didn't feel comfortable eating there. I don't recommend this place. read more

I have never been disappointed with chili's. Food is consistently delicious. I have never had anything I didn't like. Both dine in and curbside service are outstanding. The staff are always friendly. I love chili's! read more

order had missing item,wrong drink andunprepared food, will give benefit of the doubt but not visiting anytime soon at this location. read more

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Food is usually OK but service isn't always good. The last 3 times has changed my mind. Tara was our server this last time and was GREAT, FRIENDLY & FAST! Food was out quick and warm, mugs were never empty and all with a smile. read more

Literally our go to spot for drinks . Love their marg of the month. And I absolutely love that we get chips and salsa for the freezies if you join as a member. So that's ALWAYS a plus. And not only are their drinks bomb, but they also have pretty good food. So if you're bored af grab your friend and go get some bomb drinks and free chips and salsa. read more

Chili's - American Near Me - Cedar Hill, Texas

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The worst experience ever! The waitress was very rude and place was nasty and the wasn't good at all. Took forever to get the food and didn't even get the drinks right. It was ridiculous. Never will we go back again!! I've never been to a chili's this bad! I'm really sad cause I have always loved Chili's! read more

damn, so the economy is shit, servers are really suffering atm because of the Corona virus scare. We went put for drinks despite all the warnings to stay home. We want to help the economy, plus we had 2 birthdays to celebrate... We get to this place, it's pretty slow for a Saturday night due to the aforementioned issue. We sit at a booth in the bar area. I signed up for their rewards program and very cool, they offer free chips and salsa for signing up. The moment we sat down, and I mean the MOMENT we sat down, (in fact my mom"s butt still hadn't hit the seat) she was doing that shoulder shimmy that we all do, when you're trying to remove your coat while sitting in a booth), some bartender assistant came up and seemed so proud of himself that he was there to get our order. HEY BRIGHT EYES, how about learning to read your table! When the menus are still stacked up in the middle of the table, that means your CUSTOMER has not had a chance to read them. BY THE WAY, HAVE YOUR MENUS WIPED AND SANITIZED, THEY ARE GREASY AND DISGUSTING. Anyway, I asked for a few minutes so we could look at the wonderful job Chilis does with their drink selection. All of that menu marketing and creativity goes into the menu, but the servers aren't skilled enough to use that to their advantage. So about 10 minutes later the actual bartender comes over, very hurried and in a frantic state, asks us what we want to drink. He has a lot of stuff in his hands that hes struggling to handle. I.E. hes not prepared to take our order. However, hes there and he is quite obviously in a rush. We proceed to give our order when after the first 3 orders are taken, he makes it quite clear that we are not convenient for him, so he steps to the next booth and drops all the crap in his hands and starts writing our order down while standing at another table. So now my husband and I are turned around in our seats to order and my mom is trying to yell her order to him. He heard her, but never acknowledged that, he just gathered all his crap and tried to scurry of. We sort of said loudly, did you get her order( pointing to my mom)? He looked down at his paper and said "yes, a coconut margarita, right"? We said yes, thanks. He rolled his eyes like we were dumb and scooted off with his shitty attitude. He then brought all the drinks...which btw, that COCONUT margarita, was AMAZING!!!! I would have loved to have another but he was a terrible server. As he was running by avoiding eye contact, I asked him for a chip refill, he then asked if we wanted another round...the guys got 2 more drinks, but I was not wanting to give any more money for this kind of attitude and service. He brought the drinks, again still never refilled chips. Never came back again. Not even to bring check. We paid on the little computer terminal thing on the table. Which we figured out to do on our own. He certainly never came back to inform us of anything. We were there 2 hours, he only came back once (because I stopped him). HIS NAME WAS JUAN. Hey Juan, I sincerely hope Chilis has some way of getting you these reviews. Here's what you need to know: 1.You are in a position to determine how much money that you make. 2. You represent Chilis, and you're very bad at it. 3. Learn to be a courteous and attentive server and you will see a difference in your tips. 4. You are obviously either burned out or have no common sense or both. 5. Do NOT have an attitude, when you SUCK at what you do. 6. I've been a server, bartender, manager and now am a director in the hospitality industry..I am a lifer. What you do isn't rocket science, figure it out or leave the industry. I would never have anyone like you working for me. 7. Here is a tip, when a table of 4 people over the age of 50, come in to have drinks and its NOT happy hour and they order drinks without regard for the price...that's the time that you start shifting your attention to that table. We were fully prepared to help the economy during this crisis. We would have left you a tip that was equivalent to what our check was. Instead we left you about 5%!!! I NEVER do that.THAT'S how bad of a server you are. Chilis, your drinks are the bomb...read your reviews and weed out these crappy servers..I would love to spend my money on some more of those delicious margaritas .also love the way you add new ones all the time!!! read more

We walked in, not busy. At least 3 people looked at us but no one offered assistance. We finally sat down and was then approached and told we're not supposed to sit just anywhere! The only person who helped was the bartender. Took a video of the other "workers" barely moving. Would have left but pregnant daughter was hunger. Not again! I hate paying for bad service. No stars with this experience!!! read more

Pathetic customer service experience at Chili's Cedar Hill Branch. We ordered molten lava cake and they served it cold. I asked them to warm it. First their manager argued for 5 min and then denied to warm it. Seriously Chilis at cedar hill sucks at customer service . I will never spend a dime again at this branch in cedar hill where customers have no say. read more

Came with a party of 34 and after 75 minutes of waiting out order still was not taken. When the organizer of our party asked to speak with the manager that she had been speaking to, the other manager said no because the other manager was cooking. We waited and waited. And waited. Then my husband and I just left. I hope the other 30 people in our group who decided to stay were served. Never coming to chili's again. read more

Took more than a few minutes to get a waiter on a slow night. Our appetizer took 10 min to get to our table. I ordered the triple dipper wing, big mouth bites, and crispy cheese bites. I ordered the big mouth bites with no onions or pickles and sure enough they bring me them with onions. When I tell the waiter she tells me she'll bring me the correction and then never brought them. The big mouth bites and the crispy cheese bites were extremely salty. The wings were decent. And the molten chocolate cake was good as usual. Overall had a bad time and probably will never go to this location again. read more

Got some to-go food and was "helped" by this girl named Haven. Made sure to get her name. If I could give her zero stars I would. Very rude, didn't look like she even wanted to be there, and acted like I was burdening her just by ordering food. I won't be coming back to this location as long as she's working there. read more

Poor service, lazy servers, dirty place. Waited about 20 minutes at the table and no server attended or even stopped to serve.

Pretty decent food. Waitress was extremely nice and very attentive. Food took a little time to come out which I didn't understand because the restaurant was not busy or crowded at all . But hey,it was still early in the day( before 12) so I really wasn't in a rush. The mango ice tea had enough sugar in it to fill up a dump truck, it had so much sugar it made me cough!! read more

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