Worst experience ever, steak overcooked, mash potato dry, no napkins no forks or knives, we have to ask for them even after we have our food, we are next to the kitchen and they don't see we are it if drinks, we have to ask for everything like we didn't place an order before, 30 minutes waiting for the dessert, and I order before we finish our plates... we Wait 30 minutes to be sitting and 30 more minutes to have the food... 30 more minutes waiting for desserts I still waiting for more drinks read more

if I could give this place a 0 star I would. The food is horrible for the prices and they did my 3 year old daughter so dirty for her birthday. We had a gift card so we decided to go here for her birthday dinner and I couldn't have been more disappointed. it's like the staff was pissed to be singing my daughter happy birthday. Don't ever go here if you want a normal experience not even a decent one because here you will get a disgusting experience. read more

Open tables but a 45 minute wait. What? Sat at the bar. Bartenders where friendly but clueless. Drinks took 10 minutes. Appetizers 23 min. Dinner was 1 hour. Had to keep asking to find out where our food was and when It would arrive. Sorry, it's a Chilis and not the Ritz. Clean up your act or you will quickly loose your clientele. May not be back but we will see. read more

Chili's - American Near Me - Dawsonville, Georgia

Nice service! The food was pretty good but the bread was definitely burnt. They also attempted to hide it. Some peoples food came out cold and was very distasteful. read more

Chili's - Nice service! The food was pretty good but the bread was definitely burnt. They also attempted to hide it. - American Near Me - Dawsonville, Georgia

Food is always great, service is usually good. We continue to visit this location. Not a bad one.

place is bummy, service is horrible, bad food, the scenery is just cars, the seats are cracking, the tables are dirty, the bathrooms are unhinged. read more

Ate here on a Saturday evening. Were told the wait wait was 20mins. 40mins later we were sat, 6 people in a booth that is truly only actually large enough for 6 Victoria's Secret models and not average sized humans. Our waitress was great and super sweet and did a great job but unfortunately that was the only positive part of this evening. If I was rating her alone, it'd be 5 stars. Between the 6 of us we had the Grilled Sirloin & Avocado, shrimp Caesar salad, Carribean salad, sliders, and Mushroom Burger. We also had the triple dipper with big mouth bites, fried pickles, and bloomin onion pedals. Fried pickles & the burgers were A-OK. Sirloin, asparagus, shrimp Caesar salad, and carribean salad would've been great but had about half a cup of salt on them each. SO SO SO SO salty. We couldn't even eat the asparagus or the shrimp on the Caesar salad! The sirloin was fine (though extremely undercooked) but the sauce on it was crazy salty so I couldn't even finish it. So in the end...Go here expecting to wait for your table and be sure to order the burger, French fries, and fried pickles and you'll have a great experience! read more

I hadn't had chillis since I was a child and was at the North Georgia outlet so decided to go with my wife and son. When I tell you this was the best experience I've ever had at chillis in my life! Great, friendly,attentive staff and the food came out fast, fresh, and tasty. Everything you want in a restaurant, not sure why it has 2 and a half stars read more

This was probably the worst experience at a restaurant I've had. The hostess that was working was rude and inconsiderate. When we were seated the table was dirty and when I mentioned that it was dirty she rolled her eyes and said we wiped it down and I pointed out where it was dirty she hesitantly cleaned the table again. Our food took forever to come out and our steaks were not cooked properly. The only good thing about our experience was our server Ben. He did a wonderful job. My suggestion is get rid of the short girl with long brown hair as hostess and hire a better cook. Truly disappointing. And we were still waiting for the garlic toast for our pasta dish when we left! read more

i ordered the ancho salmon and not only did the salmon come out raw in the middle, but the broccoli was not even cooked. Usually the food here is pretty good so i was very surprised at the horrible quality. read more

Food was great the staff was great the hour and a half wait to get a table no bueno! Way to long of a wait!

The previous visit was supposed to have been the last time. We made the mistake of returning for lunch today. It was a bad experience. The food wasn't very good. It was poorly presented and prepared. The shrimp tacos were incomplete. Only two had avocado and cheese. Another taco had a skimpy cole slaw portion. The shrimp were average at best. The black beans were the best think on my plate. It's disturbing to have to pay $4 for chips n salsa when they are complimentary and much better 100 yards away. Service was basic. Our server didn't refill drinks but did come by the table once. Chili's is not a good value when you can't eat the food and get incomplete orders. read more

Ordered curbside pickup sat outside for 20 minutes after the latest scheduled time., until I walked in to cold food. And received an apology, but still receive the cold food :( edit- I guess I'm expose to text here, my bad food was still ok read more

Chili's - Where I parked - American Near Me - Dawsonville, Georgia

This place keeps improving! I was unimpressed the first time I came in here because of poor food and service! However the last two times, I was blown away by the enthusiastic and cheerful staff along with the freshly prepared food! If you haven't sampled their shrimp tacos, go now!! They're prepared far better than some I've had in seafood restaurants on the coast. The flavorful shrimp are cooked perfectly and paired with a citrusy coleslaw. The entree comes with a side salad and an abundance of what taste like homemade chips and salsa! It's seriously that good! Judging from the crowd eating alongside me, I'd say this Chili's has evolved into a popular Dawsonville eatery. BTW, it's located on the hill directly across 400 from the North Georgia Premium Outlet Mall. read more

Ordered the dinner for 2, great apps, diner was perfect, chicken was not over cooked. Great service, give them a try they might surprise you! read more

Where to start?!? My wife and I went by on Wednesday and it was a 30 minute wait. The hostess kept telling us and others that they were short handed because they didn't think a Wednesday would be busy and didn't plan enough staff. After about five minutes we left and went to another restaurant. We returned on Saturday and was quoted a 30 minute wait. The hostess said "it's busy because it's Saturday." After 30 minutes I asked her for a status and she said that her manager asked her to slow down on seating people because the kitchen was backed up. At about 35 minutes, we were seated. Took about 15 more minutes before waitress acknowledged us and asked for drink order. The chips, water, soft drinks came out in reasonable time, but my beer took 20 minutes. Food came out about 20 minutes after that. And, my food had a hair in it, so another 10 minutes to replace it. All-in-all, it took 2 hours and 9 minutes from when we walked in to when we walked out (and there were only two of us). Food was tasty, at least. Waitress was nice and apologeti, but all of the issues were mostly out of her control (except the long wait on the beer....think she just forgot about that). And, some of the waitresses were complaining loudly about the restaurant, the situation and they weren't making enough money to deal with a night like that. I actually really like Chili's. Hope this location can get it's act together soon. read more

It was really good and I am very satisfied with the meal and service. Was sad when the water spilled on me (my own fault). The waitress was very sweet. I am so full and I wish I could have some dessert read more

I frequently visit this location. I've never ran into a issue & always had good service! It's our go-to spot!

We came yesterday on Labor Day weekend and waited for around 20 minutes. Server is very accomodating and attentive. The pita salad is awesome, as well as the three items fajitas. The whole baby back ribs with dry rubs sauce is just okay though. We'll definitely be back if we go to North GA premium outlet again read more

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Great lunch at Chili's today! The mushroom Swiss burgers are the best! Fantastic service and food!! Couldn't have been better! We'll certainly be back soon! read more

Service was fast food was good just not great. My chicken came out alil under cooked but the staff did well with handling my complaint and returning with a very moist piece of chicken to compliment my ribs read more

I've always gone to chili's in gainesville and I decided to go to chili's in dawsonville this time and I had a reward for a free kids meal. However, it wasn't working when I tried to scan it, the manager then came over and was no help and wouldn't take the $5 kids meal off. Then when I asked for a water to go he brought back a tiny cup full of ice and barely any water. Gainesville chili's has never been this way. read more

Service is a crap shoot. Sometimes good and sometimes bad. But when it's bad it's horrible. Same with the food unfortunately. I got the buffalo chicken salad at my last visit and the chicken was so tough it could've passed for jerky. I'm sure ill be back. But it'll be with caution. read more

This location is seriously struggling. The management team is weak. They cannot manage to stay open for dinner service on the weekends and it has just slid down hill recently. The general manager, Kenny, needs to be at work on the weekends. The assistant managers can't handle it. Servers are unable to make money because they shut it down when they are short a cook or two. We Management get in the kitchen. Tell customers at the door you are struggling. To go should not even be a priority. Whoever is running corporate Chilis needs to get their behinds to this store and help out! Employees can't make money or draw unemployment when the door is rotating between open and closed. What this company is doing to its employees is criminal. Either stay open or close the doors so they can draw unemployment. We still love Lauren, Haley and the gang but this is absurd! read more

Disappointing. Was looking forward to this new location in Dawsonville, just down the street from the North GA Outlets. Lots of new growth in the area and being very familiar w/the Chili's in Cumming (which has their act together) I had high expectations. Sunday 10-16-16, between 2pm-4pm wasn't busy, yet we waited 45min for our food only to find semi-cold, under cooked fajita veggies, stringy-tough steak and shrimp that were the size of dimes. Waitstaff and baby-faced mgmt. looked stressed and congregated around a server station, seemed like the kitchen staff was the issue. Staff was good, shame the food was a C- at best. Head over to Ruby Tuesdays by the outlet mall, exceptional staff and at least they get 'Americana Trough Food' right with a smile. Will not return. read more

The host this evening was amazing told me it would be 10 mins. Even though it took a little longer than expected she was very adamant about finding a booth for me and it definitely make me feel welcome. If you want the best experience at this location I would most definitely ask for Josh. He suggested appetizers, drinks specials and dessert. You could tell he was knowledgeable about the menu. He had a Pleasant attitude through the whole visit. The reason why I give it a 3 is because the food was not that great but I will Be returning for the service because I haven't feel that welcome in a restaurant in a long time. read more

Me and my boyfriend were on our way to chili's to get some dessert because the molten lava cake it 10/10 but we called to put our name on the list and they said they were "to-go" only which really upset us but we decided to call back and ask if we could get dessert to-go and the girl who answered the phone was so rude and absolutely no help. she acted like she had no idea what so was asking and had the worst attitude. absolutely ruined my night!!! all i wanted was to get desert :( read more

It is our GO TO restaurant in Dawsonville, Georgia. The BEST bartenders in the area. Great food, Great service. LOVE IT!!

The poor bartender was not only making drinks for the bar, and for the restaurant, she was also serving all the tables nearby as well as busing them AND spraying and wiping them down to clean them. She did a wonderful job with what she was given, management needs to address the allocation of work. read more

I'm not usually big on chain joints, and the food here is about what you'd expect from a Chili's. Good, but not mind-blowing or anything. However, what's earning them a 5-star review tonight is the service. Our waitress was great - polite and prompt. The funny thing that happened though was, my wife ordered the Triple Dipper and the for some weird reason one of the two sliders had no burger patty. It was mostly just funny, but the manager came out and apologized and we all had a laugh about it. Of course they replaced the sliders for free, but the good humor about the whole thing made the experience great. Good service and good management got the 5-stars from us tonight. read more

Mine and my friends favorite place to grab food and drinks for a reasonable price! I honestly have no complaints about this place since it opened. It's in a great location and has great, friendly staff! read more

Stopped in for lunch on a Monday. Clean not busy at all. Food was good and service was good also. Definitely will give it a try again.

I was very displeased with this place... I ordered a salad, the server got my order wrong, but I am never one to complain. So while I was eating my salad an almost dead fly crawled out of the center of it... I completely lost my appetite! After telling the server about it, she asked me if I wanted to do anything about it?!?!? Seriously! I told her no that I've already eaten half of it, I just now lost my appetite, she still charged me for it and went on with her business. Not once did she come to our table to ask how the food was, nor did she ever come to refill our beverages... for it being a new place, it sure is going down hill quickly! read more

Last two times we have eaten here have been great! Steak cooked perfectly, much much better than longhorn. Great service also.

Zero stars... Horrible service. We walked in on a Thursday around 7pm, there were two of us and our two year old, and we were told the wait would be 5-10 minutes. We weren't seated until 20 minutes. After we were seated, we sat an additional 10 minutes and we were never even acknowledged; however, we had 4 different waiters walk past us to sing happy birthday to another table. When we brought it to their attention, no one apologized or acted like anything was wrong. Spoke to the manager just to let her know and she simply said "yea I can see how that would be frustrating". We left and will never be back to this location. read more

Food was marginal at best - mashed potatoes were like warm and my wife's grilled chicken dish had a hint of Fish flavor- our server, Joshua was super. read more

I was excited to see a new place to eat in Dawsonville... not impressed. Needs a new menu. Our waitress was nice, only good thing about our visit. read more

We went for dinner tonight because I was craving the montarey chicken meal. We walked in and the restaurant was only about a third full as we go out to eat fairly early with our 1 and 3 year old. The hostess treated us as if we were a nuisance and when I asked if we could place the high chair in a different place than where she wanted it gave me big hulabaloo about fire codes and what not. I just wanted my son to be able to see the TV as he really likes to see the men playing sports even though is only 1 almost 2. After we worked that out our waitress approached us with a huge smile and told us she would be right with us. This is when I asked her if they still had kids menus and crayons as we weren't given those or silverware by our hostess. She said yes and brought them back fairly quickly. I thought we were on the road to having a nice dinner but the assistant manager approached us and asked my husband, who is a part of the barefoot society and chooses not to wear shoes, if he had shoes he could put on and stated that it was against health codes to be in the restaurant without them. Well, my husband loves to debate this because there really isn't a "law" that states you have to wear shoes in public establishments. The assistant manager had no patience for us and immediately cut him off and said we would not receive service unless he has shoes on. My husband asked for the manager/owner's contact info and said he would put on his shoes if he got this info. He intended to contact the manager/owner at a later date about this. My husband went to the car and retrieved the sandals he keeps in there for these occasions. Then we sat there and waited for about 15 minutes and no one came to our table or even by our table. So at this point we've probably been there with a 1 and a 3 year old for around 20 minutes with nothing to eat or drink. Finally I said let's just go and eat somewhere else. Before we walked out I saw the manager in the back of the store so I decided to let him know we were leaving and why. He said they never came back to the table because my husband didn't have shoes on. He said his waitress checked. I asked him if sandals count as shoes and he said yes. So, I'm guessing when they were "checking" my husband's feet for shoes from across the restaurant they didn't notice the sandals he had on his feet and were just assuming he wouldn't put shoes on. Wow, just wow. I don't know how this place will stay in business with service like this. Save yourself some time and money and go to Kroger across the street who has a very nice bistro with super nice staff that was happy to serve my family with or without shoes. LOL! Merry Christmas everyone...do yourself a favor and don't eat here. read more

I don't like to give Chilis a poor review because typically we have great food and great service. Here we had average service and poor food. The bacon in the BLT was like jerky and the tomatoes were tasteless. My Sante fe salad was average at best. Corporate needs to get involved here as this is a growing retail area. read more

Didn't even make to a table... There was no one waiting, yet we were told there would be a 45 minute wait for 4 people. Really now, with empty tables. So, we walked out. Good luck with that, Chili's. read more