Came in on a weekend. They were pretty busy, so make sure to come a bit early to be wait listed. The food was ok, my husband said his crispy chicken sandwich didn't have much flavor. The salad was ok. Our appetizer which was the nachos were probably the best out of our meals. Overall, service was great. They were on top of it as it was a busy time during our visit. read more

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It's a pretty busy Wednesday night. We are in the bar. Drinks are cold and food is hot. Our waitress kicked ass. I forgot her name, we can call her "Smiles." Shit falls on the ground....smiles, carrying a tray.....smiles. These are the people you want as a server. She was great read more

This place reeks of smoke. It's the last place in the county you can smoke indoors (that isn't a cigar bar). To take my kid to the restroom, you have to walk through a stale cloud of smoke that makes you feel like it's been there since the 80s... and when you leave, you burn your clothes. There's no saving them. Other than HUGE burgers, this place is a sad shell of what it used to be. All the national ads still apply, but the effort put into the food is minimal at best. You could do better to go to Walmart and get appetizers from the frozen section, and throw them in your airfryer at home... because I'm sure that's what they do here when they run low. Have they every changed this grease? The salad must be kept in the freezer, because it's never been fresh... always wilted, and ugh. 2 STARS read more

I had a To Go order and the Chicken quesadillas were the WORST that I've ever had!! They had been cooked for several hours. They were very dry, no cheese that I could tell and were cold. Just HORRIBLE and I'm not very picky but if I had dined in I definitely would have sent them back!! The salsa was only 1/2 a bowl. I won't go back! read more

This please suck. They will give you raw chicken strips in a heartbeat and say is it okay to eat. The waitress would not get the mangers for me to show the raw chicken strips. read more

I came in with my girlfriend for just a quick lunch and got some chicken quesadias to share. They had even plated the food separately for us which I found super sweet. When we were leaving the host had thanked us for calling ahead, which I try to do every time. They all had really just made my day! read more

CLINT did an amazing job!!! There was 5 of us and made our time super enjoyable!! He managed us girls very well and our friends birthday was awesome read more

Good food, great cocktails,?friendly staff and happy customers. If only they would open a hotel!

Went to lunch there with wife and kids. Place is very clean and tv's in all corners. Service was great. Ask for Cali. She was amazing. Food came out promptly and was delicious. Will go again for sure. Sad they took away fried pickles, but still a great place to eat. read more

Chili's - Cheese fries - American Near Me - Decatur, Texas

Julie was a awesome server! And we had the cheeseburger and fries and it was fast and delicious. We will be back!

Had absolutely the rudest waitress today. Ordered burgers. Mine came undercooked. No apology and was never asked how I wanted my burger. It was corrected. Then never came back to check on us. Stood right next to us at the bar chatting and dancing with her co-workers. Looked right at me while I had my empty water cup in the air shaking it so that they would see the was only ice in it. Finally, I spoke up and received a rude response. read more

First time in Chili's and I can honestly say, it's a dump. Food has a chemical flavor. Service was corporate friendly. Most telling was what horrible shape the men's room was in. Had a raw sewage smell and filthy. This wasn't bathroom stink it was major back up issues that hadn't been addressed. Remember, the filth they show you isn't half as bad as the filth they hide. $74.00 for a couple of beers and 2 salads with wilted lettuce and over cooked frozen salmon. Chili's is owned by Brinker International (NYSE: EAT). A publicly traded company. Clearly, Brinker has sucked the soul out of the restaurant business. Along with Chili's, they also "operate" Maggiano's Little Italy and It's Just Wings. I suggest you skip these crap shacks as well. No need to ever return read more

We went to this restaurant this past Friday for a family dinner. Our server, James, did a phenomenal job. He was timely, friendly, prompt, and provided excellent service. The drinks were always filled, the food came out great, and it was a very enjoyable dining experience. Thanks James! And thanks Chilis! read more

Good hot the portions are good the taste is great The server was very attentive and checking very often The music was good selection and not loud read more

Chili's - Chips and salsa - American Near Me - Decatur, Texas

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Got chicken wings. Was great until I felt really weird. I looked at the chicken to see it was pink. Not cooked just seasoned with buffalo sauce. Me and my friends are feeling sick ever since we left. Also looked at the check and it was 10 dollars more than on the menu. Do not recommend. read more

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Decent experience for a Chili's one of the few decent places to eat in Decatur. Food was good service was good

Don't order late because apparently they give your food away . Came in , food was ready , had a beer at the bar , then they gave my food away and closed kitchen. (I was told by their manager ) all I got was an apology . Don't know if they heave me a refund yet . SMH bad communication and service. Still gave a tip tho because the struggle is real but they need to work on not giving food away like that. JUST KEEP IT TIL EVERYONE LEAVES THE RESTAURANT. SMH read more

My wife and I stopped in and sat at the bar at this Chili's on 9-15-2023 at 7:11 pm and we left at 9 pm after the bartender seemingly kicked us out. The bartender was dismissive towards us from the first moment we arrived. It took a while but she finally brought my wife her glass of Merlot (served in some goofy water glass, not a wine glass) and it took at least 10 minutes for her to bring me my martini. She even went out to the bar area and took someone's order before bringing me my first drink order. This was how the entire experience was for following almost two hours with her...we ordered chips and salsa and a cheeescake. Cheesecake never came out...trying to get her attention was near impossible for us but EVERYONE around us at the bar was receiving plenty of her attention. She would literally take care of the person sitting right next to us but in a seemingly very deliberate manner, skipped us over and over again. At approximately 8:56 pm, she put the payment machine in front of us and said "here you go".... I said that we weren't leaving yet and we're going to have one more drink to which she replied, "I cannot serve you anymore". My wife and I were celebrating something personal and had already eaten somewhere else and stopped at Chili's for a few drinks. We had not consumed ANY alcohol at dinner or any alcohol at all before coming to Chili's. In an almost two hour period of time, I had three martinis and my wife had two glasses of wine. We were NOT impaired or over served. For some unexplained reason, we got the distinct impression from the minute we sat down that we were not welcome there. My wife wondered that maybe it was because she was wearing a Ponder HS shirt and the often petty Texas sports rivalry was the cause, but who knows. What I do know is that my wife and I will NEVER go to this or ANY Chili's ever again. Good bye, and good riddance Chili's! Your food wasn't that good anyways! read more

Let's have people stand out in the cold instead of sitting in the waiting benches. No.... to much disease right? Yet there are 20 people shoulder to shoulder at the bar. The stupidity amazes me! read more

Iker was a great server ! Iker had awesome service and made sure that the food came out fresh. We need more servers like iker. read more

Chili's - American Near Me - Decatur, Texas

This was a bad place if there was less then a one star I would chose that (NEVER COME TO THIS RESTAURANT) are you will get sick. When I walked in there my shoes were dirty I saw stuff in my drink and the cup could have a sickness on it #NEVER COME TO ChILLYS There was hair in my food read more

Chili's - Hair - American Near Me - Decatur, Texas

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The food is good. Service was absolutely horrendous. Wouldn't recommend! The atmosphere was hectic! read more

The food and service at Chili's for the past few years has been really subpar. We've experienced 1+ hours of waiting only to get orders wrong for example. It has been over a year since we were here last, but decided to try it one more time. I'm so glad that we did. Chili has vastly improved in both their food quality and more importantly their service. Our wait staff was prompt, courteous, and their efforts to get the order correct paid off. We will certainly be back soon. read more

Ordered the 2 for $22 special features which comes with an appetizer and 2 entrees. We tried the 6 oz sirloin steak and the mango chili chicken with fried pickles. The pickles were fresh out and hot had decent flavor however were not evenly breaded and a bit much on some bites as the grease seemed to cling to the batter. The steak was well cooked and had a garlic butter sauce which kept it moist. It was served with broccoli and loaded mashed potatoes. The broccoli was perfect, tender but not over cooked. The potatoes were a bit pasty however even with the toppings. The chicken was moist and topped in mango and avocado. It had a zesty flavor however not to spicy. Sides for this dish were broccoli and rice both of which were served perfect. Overall service was excellent by our waitress. The only negatives of this location are the loudness and our kiosk was not functioning, our waitress was awesome and quickly replaced it however. read more

Chili's - American Near Me - Decatur, Texas

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This was a pretty pleasant delivery experience as we passed through Decatur on our road trip. Food was as expected, though the carne asada was extra well done. Like all chilis food, it was dependably mediocre and a good choice in Decatur (which is somewhat of a food delivery desert). read more

I've had some bad steaks in my life, but his one takes the cake. It was a ribeye and literally tasted like salted leather. My jaw is sore from the chewing. It looked and tasted like it had been thawed in the microwave then seared on the grill. Saw the 'grey' around the edges and the ribeye fat was chewy and gritty. Stick with the ribs...hard to screw those up. read more

The food is trash, the last few orders I have had orders have been incomplete and or food was burnt. I tried contacting the manager t have him hang up on me. I don't recommend this place to anyone. Had to give it one star otherwise I can not post. A very generous one star read more

Honestly my favorite place to eat. Never disappointed here but my waistline normally is. Recommend to anyone passing by Decatur.

I recently had a work event in Decatur and was planning on hosting around 25 people for dinner. I called and worked with the management staff and let them know of our large group coming in. The manager was the most helpful person I have worked with in years. She ensures we would have all We needed and made sure we had a great server. To sum it up this was one of the best experiences I had in a long time . Service, food and communication were all 5 star!! Thanks Chilis Decatur read more

Terribly frustrating. Ordered curbside pick up. Big mistake not opening and inspecting all items ...especially since we live over 20'mins away....receipt was accurate. Missing salad, missing side order of fries, missing sauce for shrimp tacos specifically requested (same as when we order in) and what was supposed to be a bowl of potato soup was a small container less than half full...4 bites and gone. These are the same items that we order when eating inside and willing to pay for any extras we request....even gave a solid tip when placing the order. Called and was told that none of the mgrs were available. ....offered to wait and was answered by a manager that instead of listening to our concerns decided they would argue and give excuses on every point. This locations has been in downward slide for some time now....we will not be back! read more

Completely dissatisfied with management and their customer service. I ate there yesterday, we ordered 2, 3 for 10 deals. One order was great, mine however was disappointing. After explaining my disappointment to the manager, he smirkeshly offered to assist. I will admit, I declined his offer based on how he responded to me and his general attitude....I still let it go. Today, however, I see my receipt and got even more frustrated. He / they decided to charge me "per item" instead of he price of the 3 for 10 meal would have cost. ... I mean, it was my decision not to eat what they served me. It is what I ordered, I should paid for it as I ordered it. Long story short, there's not allot of restaurant choices in Decatur, but it is a shame that the customer is not treated fairly. read more

Best Place To Eat In Wise County!!!!! Great Food & Service!!!! Just about the only place besides fast food in Decatur.

I would just like to say if you have to choose between starving or going to the Chili's in Decatur choose to starve. My friends & I just got kicked out because they didn't believe that I was 21 after showing my ID & knowing all of the proper information on it (my address, height, bday). FUCK THIS PLACE DO NOT SPEND YOUR MONEY HERE. Also let me add that I AM 21! I turned 21 on May 7th & my ID is legit! I was also served a drink when I first sat down (gave my ID & got the drink) & noticed that a bunch of girls kept staring at me from the back. The manager eventually walked over & demanded all of our ID's once again. She took them into the back for probably 15 minutes and at this point I was very angry because I just wanted my food & my ID back (I hadn't eaten anything all day & had been craving Chilis), so I flagged down a waiter & asked him to go into the back & tell them that she needed to bring me my ID back as well as my bill for my 1 drink because I was not going to be eating or paying for the food that I ordered due to how poorly I was being treated. The manager came over & gave all of my friend's their IDs back but kept mine & began asking me questions (what's my address, height etc.). After answering correctly she gave my ID back & I asked for my bill & was then told to leave. Why would they ask for my ID, serve me a drink, & then come back & try to accuse me of being under 21 AFTER they already served the drink?? The whole experience was extremely unprofessional & I will make sure that anyone I know never spends their money at Chilis again. read more

I quit going here several years ago due to poor food and service. Went tonight because it was pretty much the only place open that wasn't fast food, and I had a guest with me. Pretty much got what I expected, a dirty restaurant, inattentive service and really poor quality food. They actually served my entree on old brown lettuce. The food was substandard and getting a drink refill just wasn't going to happen, and it didn't. I guess they're conserving their iced tea. Maybe training the waitstaff better might be a good place to start on improvement? I'm pretty surprised this particular chilis is still even open. I'll opt for fast food drive through next time, Decatur chilis isn't worth the trip in. read more

We gave the hostess our name and number, while we waited outside per her request. They got busy and chose to remove us from of the wait list without informing us. read more

Lots of empty tables that need to busted Poor management wait was 45 mins because of it read more

Corporate responded requesting I follow a link. The link does not work. Seriously?!? Chili's time has passed. They remind me of old people circa 1989 with a VCR clock blinking 12:00. Chilis is the 'modern' Bill Knapp's, smh read more

Menu has changed. No healthy or semi healthy options. Mediterranean salad removed. Music is load and fit more for the bar. You can not hear the people at your table. read more

Worst chilis ever! Order a drink and some food and soup. Never received my drink. Soup came out and I ate it still no drink. Burger came out and still no drink. I asked for water if that was easier and they brought water after I was done eating! I was not happy! Manager just came and said I'm sorry about that. We'll I'm sorry I travel to the area for work weekly and WILL not return to this chilis. I'll drive 20 mins to get better service. It was horrible! Don't waste your time! read more

Party of 10- hostess said it would be a 35 min wait to seat us at the same table. We asked to maybe be split up. She said it would be the same amount of time. So we decided to wait, and wait, and wait. Finally checked on our table. Apparently, she seated a young couple at the only 10 person table in the restaurant so now we were going to have to continue to wait until their date night was over. The manager lied and said they came in before us. Not true because we saw them walk by as we were sitting on the bench outside. Asked if we could purchase drinks at the bar while we waited. We were told that they don't do walk up orders. We were waiting on a table!!! Not a walk up order. Not one person apologized and our party left after an hour and 15 min. Who in their right mind sits 2 people at a 10 person table?? Guess they weren't interested in the money we were going to spend there. read more