Good Food. Good Service. Good menus. Booth seating sometimes a little tight. I eat salads a lot, but everything is good. Wait staff varys. Prices are about right. read more

The service in Gadsden is 75% of the time horrible. I have tried to use the $10 e-bonus gift card. The first time the waitress didn't use it first and charged the regular chilis card the full amount. She told us she fixed it but the next time in we saw the $10 was lost on the chilis card. We tried again today and they charged an extra $5 on our chilis card when we checked the last 2 receipts. The attitude of the staff is poor at best. read more

Have never had a pleasant meal here but I do try to give restaurants chances. Went today on Mother's Day and must say they didn't let me down. Not that great staff and below bland food. Thought if I just get a smaller steak instead the big ribeye I usually get, they would cook it right, nope. They just don't know what they're doing read more

H O R R I B L E! We went for a celebration and sat for over 20 minutes with no acknowledgement from a server. Eventually we got up to leave (along wth other ignored customers), I stopped to speak to a manager ( 2 were standing at the hostess station along with the hostess and another employee). No one moved or attempted to correct the situation. We agreed we shouldn't have gone back after crappy service earlier this year at the same location. That time it took 15 minutes for drinks, had to stop eating to wait on refills, then we ordered a lava cake they had to re-make three times and we were STILL CHARGED for it! When I contacted corporate, they wanted to send a gift certificate, but we would not want to return, even for no charge! read more

Hands down worst and most unsanitary environment I've ever been in. Obese waitress standing at the bar licking limes and shoving them into the margarita salt and licking them again. Woman at the bar screaming "fuck" and other such words during the Auburn game. Couldn't even enjoy my motor oil tasting steak quesadilla because literally every single waitress and waiter were laughing and talking at the top of their lungs. That was my first and last time ever going to this Chilis. read more

I stay overnight in Gadsden weekly and of all the restaurants available in the area, I choose to dine at Chilis the most. Because I am on business, I usually sit at the bar and dine. I have always had a pleasant experience with both bartenders. Both are very knowledgeable about the menu have great attitudes. When in Gadsden, definitely stop by and unwind! These two will make you feel right at home! read more

This is literally the worst Chili's restaurant. The food is awful and disgusting. I gave this place a chance after going to another location and having some wonderful pork tacos. Came here and ordered the same dish and it was not fit to eat. Will not return. read more

We were there 45 minutes before the waitress took our order. Salads came fairly quickly so that tied me over till we finally got our food. I ordered the two taco's it came with really good hot french fry's. The stuff inside the taco's was pretty good. (no avocado on it as picture displays) but it's on a flour tortilla and the filling was pretty wet so the tortilla got soggy quick. I ate it, shucks I was very hungry at this point. We were in the restaurant a hour before we got any food. Best part of the meal was the company I was with and being outside and the view of the river. The weather was perfect! read more

Service was slow and bad, food was cold and took forever to get to the table. It tasted like it had been sitting in the kitchen for hours. My sister had a salad that she said was good. And my cousin had soup that was hot and good. The place was not busy so the service should have been better. I told the server that the food was not good and it was cold. I never saw a manager, so I assume that they did not care. We will not go back to his Chili's. read more

I eat here at least one a month for lunch. Food is always good and the service is great- some of the nicest people I've met. All chain restaurants vary according to location but this one shines. Love the California club. read more

This Chili's used to be so good. My family and I loved eating here, but the last few times I've eaten here it hasn't been good at all. Tonight in particular was terrible. The service was awful and my food came out cold. Our waitress refilled our drinks only once, then we waited 30 minutes to get our checks. I saw employees gathered together in the corner talking and laughing while there were tables who were still waiting for their order to be taken. I will not be back to this Chili's unless they make serious changes. read more

Terrible/inefficient service, mediocre/flavorless food, watered down drinks, nonchalant management. Definitely won't be back.

This Chili's is actually pretty cool as chain places go. It's right on the water so some tables have got a really nice view. The service and food is what you'd expect. read more

This was my second visit to this Chili's location & I must say I was really disappointed. We were seated outside on the patio, which is a beautiful area. The patio is a gorgeous place to eat, with a beautiful pond, fountain, and lake to enjoy. Our waitress was new to working at Chili's, but not new to serving. She did not take our order for at least 15 minutes after being seated. She did not keep our water glasses even remotely full, not adding ice when she did get around to refilling them. It took at least 15 minutes for one member of our party to get a beer. I must compliment our server on the table side guacamole preparation. She was very well trained in that menu item. I have ordered the slider burgers with the black bean patty many different times at other Chili's location, but we were told that they could not make it for us at this location. We had to explain how to make them to the server so that she could explain it to the kitchen staff. When our check arruved, we had to ask for a pen. It took another 15 minutes for the server to pick up our check. Overall, not a good experience for a restaurant that I normally enjoy. Possibly due to inexperienced server, but as there were few patrons in the restaurant, more attention to detail could have been given. read more

Chili's - View from the patio seating area. - Bars Near Me - Gadsden, Alabama

Good okay but to go service messed up my order. Yes they are making it right but this is the second issue I've had with this location. The first was poor service, Nasty glasses, and cold corn then they just microwaved it. read more

Terrible. All of it was terrible. The service sucked. The food sucked and managers don't care. I won't be surprised if they end up having to close down. read more

I came here with my mom and her boyfriend and they are an interracial couple. We sat for an hour after all the other people got there food. When we finally got our food, the waitress dropped it,but that is not her fault. She then said it would only be 15 minutes for our food to be recooked, after waiting for an hour. read more

When this chili's opened it was great. Now the food is cold or not what you ordered. The service is really bad. Management DOES not act like they care. When something is said it's like you are at fault. read more

11 empty tables on the inside and we are still waiting to be seated. Never fails anytime we come here their not crowded and the wait is ridiculous. read more

This place has gone so far downhill that I don't know if it's salvageable. I hoped after the last time, which was terrible as well, that maybe it was a busy night, or a one time thing but tonight was awful. The girl who helped me at the to go register, Clara, was wonderful but she was the only positive part of this whole experience. But the kitchen staff need to either learn what they're doing, or get out, and if the manager won't take the reins then he or she can go with them. I ordered to go, waited the 30 minutes to pick my order up only to be told they were out of part of my order but could have more in 25 minutes. Bear in mind I placed this order 30 minutes before. I got the order home, my wife's salad was left out entirely, and my burger was so raw it was still telling me to "eat more chikin". This place either needs new management or to get out of the way where we can have some decent dining options again. read more

I tried ordering fried pickles but they were out. Then I thought about ordering there cheese sticks but they were out. My friend tried to get mac and cheese but they were out. Several things listed on the menu is not available!!! I won't be back. Fixing to be another Gander Mtn in this town if they don't get there act straight!!! read more

This Chili's was really good! The good was all very fresh and hot, and the service was quick and friendly. The interior and exterior all looked very modern and up to date. Loved the color scheme. read more

When they first opened service and food was great but both are not so good anymore. We used to come all The time but rarely do anymore. I wish it would go back to the way it was am when it first opened. read more

This is the only 1 star review I've written so far, but I think this location of Chili's deserves it. I like Chili's food typically but this location is just terrible. I've been several times and most of the staff isn't friendly or attentive. The last time I went we ordered an appetizer and we got it the same time as the entrees so that was kinda pointless. I honestly don't know how they're still in business. read more

DONT DO IT! Got food poisoning from here, every since then I just cant bring myself to go anywhere near it!

Oh my! We detoured from our road trip home from Atlanta back to Guntersville just to eat at this Chili's. We saw that it was prom season as we pulled in the parking lot with young couples in their prom attire going in/out. So it was a busy evening. However, this location was in no way prepared for a crowd. We happened to be seated between 2 separate parties who had been there for over 2 hours who were each served cold food. They had each waited and waited and waited, then when they got their food it was cold. One table was served the same food 3 times.... cold each time. It was crazy. We had to use the on-table kiosk to get a served to come so we could just get drinks. After witnessing the craziness all around us and seeing for ourselves how slow the service was and fearing that our food would also be cold, we called for our server and explained that we were leaving. She had brought drinks so we asked if she could just get us a check for those. She did. The manager sent her out their to tell us that our wait would not be as long as those other peoples. The manager did come himself. The manager didn't offer to comp the drinks either. We paid the better part of $9 for drinks that we didn't drink.. when she brought the ticket, knowing we were leaving, she didn't bring to go cups. Very poor management. People were exiting the building telling people in the parking lot to not even go inside. Oh, and by the way, this was at like 5:00 in the evening on a Saturday... not even the busiest "rush hour" on a Saturday night. This is why smaller towns can't keep good restaurants. :-( read more

Food was good and the waitress was ok. One person in our party didn't get food until everyone else was finished eating. One person ran out of water and it wasn't refilled until we asked for it. Other drinks were refilled when needed. We had 2 seperate checks and debit cards. One was right total but had other persons card attached. The other total was almost double what it should have been. When we asked to see a manager to get it corrected,no one ever showed up. After 15 minutes of waiting we finally had to go inside to the bar and speak to manager. She voided both tickets and rerang them. She did discount for the meal that was so late,but it was such a hassle. Seems like after reading some of the other bad reviews,that the entire staff needs to be retrained on customer service. read more

Okay just a few things-the enchiladas I had were very good. The service was very good. However you guys need to wipe off your menus so they're not sticky, that leaves a bad impression that you're not keeping things clean. Make sure customers have silverware before their food is brought out. And to the corporate folks out there listening try to get a selection of beer that isn't all mainstream, Add a micro beer or two. read more

THIS LOCATIONS HAS THE WORST MANAGEMENT / SERVICE EVER! They took 21 minutes to fix my 7 minute or it's free lunch!!! The waiter stated it would be FREE! But, when I asked if I could leave him a tip with my debit card, brought me a ticket for my meal! I asked him why. He stated because I substituted, they did not have to honor the 7 minutes or it's free. I informed him I did NOT substitute ANYTHING! He went back inside and did not come back out. After waiting patiently another 10 minutes, I went inside. I asked to speak with the manager. She walked over and stated to me that because I asked for NO beans on my salad, that was considered a substitution and that caused her cooks to have to slow down to prepare my food!!!!! Are you serious???? NO BEANS causes your cooks to SLOW down???? She WOULD NOT honor the advertisement! I asked why did the waiter inform me it would be free. She could not answer. This is FALSE ADVERTISEMENT! I WILL NEVER visit this location again! I have cancelled 2 Christmas gatherings planned there as well. I will not recommend any club, group, family event or organization meet there for gatherings as well! This was sooooo unprofessional and I felt "taken!" read more

Tried to sit on the deck, there were tables empty. We were told there was not enough waiters. We left, ruined our Saturday night. Bad management. read more

One of my favorite restaurants in Gadsden! Delicious food at great prices, with fast service! No matter how full my stomach is, I almost cannot leave without ordering chocolate chip paradise pie. SO GOOD! Great menu selection for lunch or read more

Awesome place! The 2 for $20 deal is amazing! The steak there is out of this world! - alien maybe

Very strange this evening. It took 15 minutes for the waitress to take our order. 30 minutes we leave without eating because our food never came out of the kitchen. 30 minutes to make a salad? Not happy with the service. read more

It has been a few weeks since I ate here, but I remember the service and food. The environment was nice, but wait staff is almost none in existence. They had around 15 wait staff on duty, but my 1st one was too busy in the back eating and completely ignored me. I received my drink (sweet tea) 30 minutes later, 10 minutes after I requested to be moved. At this time, my waiter noticed I was departing his area and came following. The food was barely edible, but I insisted on attempting to revive my stop by ordering dessert. I ordered cheesecake with "homemade" strawberry purée. Before ordering, I asked the staff about the ingredients in the purée, and I was informed they haven't the slightest clue, but knew it had strawberries in it. When it arrived, I tasted the purée first, and it tasted as if it had alcohol in it. I once again asked my waitresses to let me know what's in the purée or find out from cooks/"chef". Upon one of their arrivals, they informed me the "chef" did not know, but he knew it had strawberries in it. I then asked the most important question: "how is the purée homemade if even the kitchen staff don't know!" My waitress went and got the manager, before he arrived, he must have checked for himself about the "fresh homemade" purée. He arrives to inform me, the bag of frozen purée says strawberries in water. I asked if they add anything, he said no, they de-thaw the bag and serve it. I then told him, "just because u melt a bag of frozen strawberries doesn't make it homemade" then I informed him to take the dessert and remove it from my bill, as I had only tasted the purée and didn't trust they're competence in knowing what they serve/prepare. This place is beautifully placed, but lacks the ability to properly function as a viable business to dine at...drive by it and enjoy the scenery, if you stop, it'll ruin the beautiful scenery that surrounds it! read more