This is one of the best Chili's I have ever been to. Not because of the food which is always good. And not because of the facility which was okay. But, because of the people who work there. Elsa was our server and she was the best. Our service was quick which was good because I was hungry. And when entering I thinn it was the manager who held the door for us. And that really set the tone for the evening. Thanks Chili's for being great. I was expecting average and got a pleasant surprise. read more

Chili's - American Near Me - Lake Wales, Florida

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Our server Lorenzo was super nice and welcoming. He took our order and the food came out fast. The steak came out well done when we ordered medium rare. The server apologized and added another one to correct the order but that one came out wrong as well. The reason for the 3 stars is because the cook does not understand how to correctly make the orders to the customer liking. But it's not our waiter fault because he put in the order correct. As far as the egg rolls, they were good. The ambience needs a little cleaning. The floors was dirty but the tables was wiped clean. Hopefully they will get it right and bring the restaurant back up and have a better cook. Manager never came to the table or acknowledged anything to us regarding the order being wrong. No customer service. Such a shame ! Thank you to our waiter for being amazing! read more

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Today I went to the Chilis in Lake Wales for lunch. I ordered the 3 for me lunch combo with the honey chipotle chicken strips and fries. The chicken and fries were delicious. My server was very friendly and attentive as well. read more

Chili's - American Near Me - Lake Wales, Florida

Service was good we got seated quick server came over we already knew what we want food came out hot overall couldn't ask for more. Chicken sandwich is good but it needs a sauce I used some canes sauce on the left overs and it was amazing. Triple dipper was good and dip trio is always good. read more

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That here is excellent and so is the service . Everyone is always so friendly. There is a separate full bar There are lots of TVs to watch sports. They have specials on . This is also a family style restaurant with lots of seating. Dress is casual. The hamburgers are good. Fajitas are also good. They have salads and choices of many different types of entrées and desserts. read more

Came over here for lunch with the crew, food was okay, i ordered the Chicken Bacon Ranch Quesadillas and the food was hot (well what food in the quesadillas) but it was hot still. Waitress was really carrying the whole experience, she was funny, fast, We never had ask for drinks to be refilled. Pretty much the only reason we would come back. Oh and the appetizers too, those were good! read more

THE staff here was extra friendly and helpful with new menu items! The food was hot and tasty ... the general manager came around and made sure everything was ok with our meal definitely coming back next month for the new margarita flavor!! read more

I ordered the 3 For Me chicken bacon ranch quesadillas. The portion sizes were large so I ended up taking home leftovers. The service was very fast even though they were very busy. The noise level was low so we could have a good conversation without struggling to hear each other. There was plenty of seating. I did not find one negative - the experience was great! read more

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For several months I take my mother to Chili's once a week. The once consistency we've encountered, as stupid as it may seem is that there are no napkins. They'll happily bring you beverage napkins! So at some point you have to wonder, where does the incompetency come from management or corporate!? I mean hey if you're eating something messy say wings for instance beverage napkins will do the job! Also the corporate nation wide decision to allow children in the bar area is beyond stupid! If you're trying to watch a game or have a conversation, with a misbehaving and screaming child makes for a great time ( sarcasm implies ) kids don't belong in bar areas! Regardless of complaining, it's guaranteed that's not going to change! read more

Chili's - Brisket quesadilla - American Near Me - Lake Wales, Florida

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Great food as always ! There was a wait time but we got seated ahead of the time that they gave us . Great vibes server was friendly and did come check up on us for refills . read more

Tried the takeout. Wife did not feel like going out so I told to pick a restaurant with takeout and I'll go fetch it. We like Chili's. They have a nice menu and the food is always good. So how was the takeout? Well, the order was placed on line, which was easy, and we got exactly what we ordered. The food was available exactly as we walked in, so no waiting. The food was warm and delicious when we got home. The fries are always an issue with take out as they were a tad bit cold. Waiting for someone to invent a microwave popcorn type bag that cooks or reheats fries. This location is very convenient for us and it is really nice to have a nice sit down restaurant so close and now we know that they do takeout well! read more

Chillis never fails. Food was great and consistent. Our server Maggie was super attentive and very nice!! We will be back soon!

Chilli on a Tuesday was popping. The poor hosted had waves of people coming in. The poor waiter we busy. The nice part is that you can tell that everyone worked together. The host would wipe down tables and seat the guests. Our sever was super nice & on it with the drinks. My carne asada was delicious & the place was clean. It's been a while since I've been to Chilli and I had a good time. Good meal, good company, & a fun drink. read more

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This location will not accommodate anything larger than 6 with children. We have attempted to be seated on two separate occasions and were told 30 minutes. Once 30 minutes had passed we receive the text alert, go inside only to be told we need to wait another hour after watching EVERYONE else enter be seated. Once we waited that time they advised they would separate our group into separate sides of the restaurant. They do not understand how to accommodate groups so if you value going to eat with your friends avoid this place. If you enjoy being lied to about wait times and hate your friends this is the place for you! read more

I would like to give no stars but it makes you give at least one. I had not left a bad review in years but this place needs to fix their issues ! I ordered coffee on one of the coldest days here and they came to my table with coffee in a huge styrofoam cup 1/3 full and I asked why and she said that they don't have any mugs that they are all broken. The manager ordered some and those got broke. Seriously? Then the service was slow and when they walked by the table after 20 mins I asked why we didn't get chips? They said we had to ask. I responded with if a server was good ....they would ask us if we would like some appetizers but we didn't even get that. My husband ordered a burger med well. It was med rare and cold in the center. The only thing that I had that was good was the Mac and cheese. Don't go there. It's not worth the time or the trouble. Management needs an overall. read more

3 stars so I almost didn't come. But am glad I did. My server, Makayla? Not sure spelled right but she was happy, friendly, attentive. Great service! Food arrived quickly. Temp perfect and as expected. The merry maker marg was very good. Great dinner! read more

Chili's - Merry maker Marg - American Near Me - Lake Wales, Florida

LIZ was an extremely good server met all criteria's and I will be coming back! Also the food and setting was exellent

This location was so nice! Fast paced! Food was so yummy! And I saved the best for last... Nina was great! She was so sweet and helpful! Will come back for her :) read more

Chili's - SWEETEST server at this location! Nina was AMAZING!! - American Near Me - Lake Wales, Florida

If you're looking for staff drama and possibly being assaulted by staff then this might be the place for you. Not feeling safe at this location. On our last visit several weeks ago the Bartender thru a tantrum after serving us. Not sure why he was serving us since we sat in a booth. It lead to a yelling match behind the bar between co workers and supervisors. We quickly left after one supervisor came to our table and basically paid us off with gift cards and showered us with apologies. I would wait until a staff change before attending this place or at least stay really far from the bar area. It read more

Went to get some wings for take out and it was 15.00 plus tip around 19.00. I was not told i could get fries and a drink with it as they have a ghost kitchen named just wings. The wings were cold and not good. I thought they would be hot and fresh by how many people were in the parking lot. won't be back that's for sure read more

They do have a great happy hour. The food is edible but definitely not gourmet. Service is a bit slow but courteous. read more

Chili's - Carne asada with black beans and street corn - American Near Me - Lake Wales, Florida

This was my first experience at Chili's. I was skeptical seeing the reviews on this location. We were greeted with a hostess as soon as we walked in and she seated us immediately. Smiling and happy to help. We were seated and drink orders were taken right after. Bathrooms were clean also. Our waitress was super nice and pleasant. I ordered bacon ranch chicken quesadilla and it was perfect. On the side came sour cream, a spicy tomato based salsa with lettuce, and a house made spicy ranch. The flavors were superb. Our waitress checked on us multiple times for drinks and always had a great attitude. Definitely recommend! read more

Chili's - Bacon Ranch Chicken Quesadillas - American Near Me - Lake Wales, Florida

Came the day before the hurricane. Honestly the best chilis I've been to. Excellent service, food came out as expected and was thankful for them being open and accommodating. read more

Chili's - Chicken quesadilla - American Near Me - Lake Wales, Florida

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Very clean . Host sat us down promptly and server was very nice and fast to make sure we were all well . Only chilis I can say are doing an great clean fast job . Awesome ! Will be back . read more

There was nothing I did not like about this Chili's. We came on a Thursday afternoon around 11:30AM and place had only a few customers. We had the full attention of our waitress. She took the time to explain all the specials, especially $5 Margarita Thursday! We ordered the lunch specials at $7 which came with a soup or salad and the main entree. Service was fast. Food was good. End of story. read more

Chili's - American Near Me - Lake Wales, Florida

Most workers except for the Karen worker are always great, Karen was talking bad about customers and laughing at them on the job. wings were undercooked and would never get wings from here again. store is always dirty and never seems to get any better. read more

Visited Chilies at Lake Wales and wow the service and food was fast and great, will be visiting again their Chicken fajitas and quesadillas were Great. Rob C's and muy bueno read more

Wife and I wanted an afternoon out, she wanted ribs, I am easy. We wanted someplace different for ribs, she suggested Chili's. (A.) Food = above average (B.) Servers = GREAT (C.) cleanliness = little below average (D.) atmosphere = cold cold cold, we could not enjoy our meal, from the time it was cooked and sat on your table food was cold. Because the fans was blowing cold cold air in the seating area. My wife and I agreed it was 65 degrees or colder. All we wanted to do was get our food dumped in a "To-Go" box and get out of there. So if trying to eat there make sure and take your winter coat, the bad thing is even though you will be comfortable, that will not keep your food warm while you eat it. It spoiled our afternoon out. This is the Lake Wales location. read more

Great chili's to go visit . There's one closer to my house but I would rather drive to this one because the service is always on point . Food was delicious and drinks are well made ! read more

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Such a lovely place and our waitress oh my goodness she was phenomenal Victoria keep it up girl. The steaks were right on point perfect temperature nice and juicy just like butter baby. And the two-for-one margaritas are absolutely stunning absolutely delicious bartender Kim knocked it out of the park I will recommend to anybody and everybody. Most definitely will return. read more

Chili's - What was left of our ribeyes, and salads - American Near Me - Lake Wales, Florida

I'm a Happy Camper if I can get a solid three star experience from a national chain and that's exactly what happened here! So I had things to do and places to go and I wanted a quick meal and adult libation. I blew in here a lunchtime on a Friday and the ATMOSPHERE was exactly as expected and that's a good thing. It looked like every other Chili's. I noted that everything appeared to be spotless. My bartender was over-the-top friendly and quick with my first House Marg. I was pleased to note that even though it was the house version it was not premade. She tried too hard to get me to sign up for their email program but backed off when I growled just a little! Even with that slight slip my CUSTOMER SERVICE was solid. My burger arrived quickly and first impressions were excellent. This was one beautifully plated burger. You could tell that the cook took some care when they built the plate. Fortunately for me, second impressions were also just fine. My $9 burger was cooked to my specification and juicy and the fries were hot and crispy. You couldn't ask for much more from a chain burger so my FOOD was above average for sure. I was easily in and out in well less than an hour. If I was cruising down Route 27 again and looking for lunch I would make a point to stop here again! read more

Chili's - Perfectly cooked burger plated with great care! - American Near Me - Lake Wales, Florida

this is the worst service I've ever received at Chili's. I got there at 12:30 and by 115. I was wondering where my order was nobody stopped me to check on me and my friend.. My server didn't realize I was sitting for 45 minutes without my food because she didn't check on us. she comes back to tell me after I stopped her that the order didn't get put in and we have to put it in again and wait even longer. At first I was thinking it's just busy . but no . just poor customer service at this point . The manager offered to take one of the meals off, which I think she should've took them both off or discounted them both Because we both aren't getting good customer service. I'll never be back here again read more

Staff are personable, knowledgeable, witty and very friendly. Because this restaurant is one of few in the area, the staff seem to have personal relationship that transcend "basic restaurant courtesy". Apparently you can call ahead and request/reserve seating. I've never heard of something of this sort in other Chili's Restaurant. But as I said, it's probably due to the the fact that this Chili's is in a small town. "Other than that", it's your Basic Chili's Restaurant. ENJOY!!!!! read more

Chili's - American Near Me - Lake Wales, Florida

Hold tables for a large group for way over 30 minutes allowing others to wait longer the 30 minutes before being seated.

Every time i go i have vastly different experiences. It can be with the food being hot. The service can be a miss or you can end up having a really great experience. Consistency is key. read more

Lake Wales Chili's probably the worst Chills I've ever been too. I travel a lot for business and will occasionally visit Chilis but wow this one was........ speechless. The food tasted and looked like it was days old, my order was wrong. Yea, could literally go on and on. read more

Server was good. The triple dip starter was not good. Guacamole had no taste, it was a very dark color like it was old. read more

Chili's - Dark old Guacamole. - American Near Me - Lake Wales, Florida

this was one of the worst experiences i've had with take out in such a long time! ordered food off door dash and food was ready almost immediately which is super unusual. i ordered the triple dipper as my meal and it was the biggest regret so far! i ordered the crunchy chicken tenders, sliders and southwest egg rolls, nothing out of the ordinary. the chicken tenders were super soggy and hard as if they've been cooked days ago, the sliders were burnt both the meat and bread, super dry and hard, and the egg rolls were crispy on the ends but soft and soggy in the middle. the dipping sauces lids were not closed all the way so they spilled in the bag, it was so sticky and gross. called and spoke with a manager and they said sorry but there was nothing they could do. the quality was terrible and so was the customer service. if you can, keep driving until you find a better restaurant to eat at read more

Chili's - this was supposed to be the Triple Dipper, super burnt and nasty - American Near Me - Lake Wales, Florida

We sat in the bar on a Saturday night. No wait!! Bartenders were very attentive, personable and they actually act like they WANT TO WORK! Food is always good here! And they cooked it just the way we asked- caramelize the veggies! read more

Chili's - American Near Me - Lake Wales, Florida

The Saint Cloud Chilis is terrible. My husband wanted Chili's, so I thought we'd try it again, maybe it improved. I ordered curbside , as I am disabled and after waiting a long time, I went in after it, since a car who arrived after us had given up and gone in for hers. After she got hers, the employee didn't even give us a nod or gesture of acknowledgement, but disappeared again. So when I arrived inside, I waited a while again while an employee sat near me and said nothing. The "go" person finally reappeared said, oh it's done, I just have to grab it. I asked if I needed to sign as I wanted to adjust the tip and was told I couldn't as it was online. Ok We got home and my enchiladas and rice were stone cold. (See pictures) The rice looked as if it was dished up hours or days ago and not covered with a lid. The top layer was entirely dehydrated. I had to pierce through with my fork just to show what size it should be. The paper rice cup was also placed in the container on my enchiladas. The enchiladas also looked old. The ends of the tortilla were dried with oil drops on them. The worst was the cream sauce looked curdled. I didn't risk eating any of it. When you pick up dinner to relax and expect something good or at least decent, it is really disappointing when you waste the money and time for nothing. I sent Chili's a note. I will revise if they get back to me with the result. read more

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