Food is good, wait staff is always friendly and professional, but every time I come here the host staff is unprofessional, uncoordinated, and slow to do anything. 3-4 stars everywhere else read more

This Chili's is severely under-staffed and the staff they have scheduled is under-trained. I feel bad because everyone was trying to keep up but it was chaos. The food was not good and you could tell a microwave was involved with most of it. Do yourself a favor and go to the Taco Bell down the street. read more

The service excellent. I went Sunday, February 28, 2021 @ location 01108 in Lancaster Tx and Rockin Robin greeted us, seated us and made sure our food came out hot and our drinks were never low! I would definitely go there again! read more

Had a really good expat this location. Our server was great and the drinks were on point!!

Been awhile since I've been to this Chili's and I'm sad to say the service has not changed. It's still SUCKS. Sitting at the bar and we can't get the bartender to even check on us. I wanted to order some food, but at this point it doesn't look like that's going to happen, let alone a second drink for either of us. I even heard her ASK another patron for a tip. Avoid this Chili's if you can. read more

I'm actually sitting at this Chilis right now. I came into town to handle some business and this is one of the closest places to eat. As I was walking up to the door I noticed a person attending to something at the door. I assumed he was a manager because he was wearing a blue button down shirt. As we approached the door I opened the first he held the second but I was surprised there was no hello, welcome, hey, what's up... there was silence. My lunch buddy and I just walked to the bar. Needless to say not having an manager not greet started my experience off sketchy. The waitresses were nice. My beer was cold and not flat. I still probably won't come back. read more

Chili's - Bars Near Me - Lancaster, Texas

Worst Chili's ever!! Had a table of 15 plus. They only had one server helping the entire table. While other servers were standing around talking doing nothing. Took 20 minutes to get drinks some had to wait an hour. Never ever again! Chili's you need to improve GREATLY!! read more

It has been a few months since we last frequented this location. It will be the last time too. The quality of food, delivery time on meals was aweful. By the time our food arrived (approx. 25 minutes), it was cold. Then we had to wait to flag down the waitstaff to ask them to return it. She actually asked us if we wanted the kitchen to remake it or heat it up in the microwave! REALLY?!?!?!?...REMAKE IT!!!! We still didn't have the new food by the time our dinner guests were ready to leave. So asked them to box it to go...took another 15 minutes to get it after that! This was a Sunday evening and the restaurant was not even half full. So being busy was not an issue. And the manager would not even come to the table to address the issues. Just stayed in the kitchen and our waitstaff had to take care of it. Think twice before you decide to eat here unless you have a long time to wait and don't mind cold food!!!! read more

My expectations for a meal at Chili's aren't high. I simply want decent food/drink, attentive service and a welcome environment. Most of all, I expect the restaurant to be clean. For the most part, my meal here met that low bar. However, they couldn't get the clean part right. From the wet seat, to the dirty water glass, to the dirty silverware, it was ridiculous and made me wonder just how sanitary my food was. In fairness, the GM was very apologetic and worked hard to make things right. He genuinely wanted us to have a great experience, and I appreciated that. However, he needs to write up his dishwashers because that was an awful effort - one that makes me strongly consider never returning despite the small number of dining options in DeSoto/Lancaster. Again, the GM and waiter did a fine job. The back of house staff screwed up my visit. read more

Easy to see why they have bad reviews. We showed up at 8 pm on a Thursday night. The restaurant was half empty, including about 20 large tables, but the hostess unapologetically and without explanation told us it would be a 20 minute wait. There is plenty of competition in the area, so I can do without this Chili's. read more

Well, this is the second time my husband and I try to eat here, like one month apart, but both times they said the waiting time was 2 hours!! First one, was a Sunday, granted, but today is Wednesday at 10 pm!! And "the kitchen is behind 2 hours" No, thank you. It will not gonna be a third attempt read more

Can't even rate the food because we left before we got any because the service was terrible! Waited for at least 20 minutes after we ordered and some how it was too difficult to even bring out our chips and salsa. No manager or servers even walking by to ask about it. read more

At the end of the day, these restaurants are short staffed because of the horrible pay. I've heard from multiple chili's employees about the amount they get. The food is always warm at best. Serving food on dirty dishes. This location needs to be closed at this point. read more

This is the worst chilis! We left and walked in 33 temp to Logans nearby! Called ahead 30 min before arrival that we were coming with group of 10-11. Arrived and it was slow but no on was at the hostess stand and no large tables set up. After 10 min of not being acknowledged that we were there waiting for a table along with another group we left! read more

Ordered to go at 5 PM. Arrived at 5:30 as stated in the email. Didn't get my food until 6:05. I'm not for sure why it takes an hour to make chicken fingers, french fries, broccoli, and soup. If I need more cooks, just say that. And my food was warm and not hot. read more

Never go here to eat. This place suck at customer service. The manager is no help. I will never eat here again. People should get the good service they pay for. Times are to hard for bad customer service. read more

From the moment we walked in, you could just tell it was unorganized. When we finally got sat, they sat us at a table that hadn't been wiped down. And as I waited for my server and food, I noticed that was a norm. Additionally, instead busing empty tables, they just added all the cups, plates, etc to an empty table, AND NEVER CLEARED IT!! The host/hostess obviously don't know what they're doing, as they kept double and triple seating our server. The ONLY "good thing" was out server. Despite being sat so many times, she still was as attentive as she could've been. read more

Chili's - Bars Near Me - Lancaster, Texas

Waited forever for our food & it came out cold! We voiced our concerns to the waitress & she did NOTHING! We asked for the manger who's name is Robin. She came & made EVERYTHING so much better! read more

I ate here awhile back and I order some baby back ribs and BBQ sandwich and chips and salsa unfortunately I wasn't happy when they brought out to me and the food was cold and nasty and I ask the manager if I can get a 50% refund cause I ate the ribs and he was so nice and honor it ..... I've been to other chills in Dallas but none of them are the best and they don't heat up there food at all read more

Don't know why I keep coming here......it took almost an hour for a server to come get my drink order yes I said drink order not even food order.....and also took 20 min to be seated when I saw empty tables everywhere it's just bad service honestly...... read more

Worst experience ever at this restaurant. Went last night, Sunday night (8/16/2020). Sheena was bartending. As soon as we sat down she walks away. Didn't say a word to us. I'm watching her in the kitchen and she's eating off a customers plate of food. What?!? She brings it out and thank god the lady didn't want the plate and returned it. With COVID-19 going on why would someone, a employee do such a thing?!?!? She finally comes to us and ask what we want to drink. Then walks back to the kitchen to do whatever and returns 10 minutes later and we finally get our beers. We will not return to this establishment if Sheena is bartending. Worst customer service ever She didn't seem to care at all. Especially about the health and safety of her customers. Covid -19 is not to be taken lightly. General Manager will be notified today. Calling corporate number as well!!!! read more

The only reason this Chili's restaurant gets a 3 star review is because of Rachel she was very attentive and has great customer service 5 stars for her. read more

I agree with everyone else, this is a location to be avoided. After getting seating promptly, it went downhill. Drink ordering was another 10 minutes or so. Our onion rings came out, and maybe 10 minutes later our server brought plates. She seemed surprised they were already eaten. Most of the food was decent. No attention paid to pretty presentation at all. The potato soup was like mashed potatoes. When we returned it, she seemed amazed we didn't like it. Replacement soup was the same. The biggest issue was the horrible service. read more

Chilis has gone downhill in the last 10 years we've been coming but I'd never seen a bartender or manager drink on duty. The bartender was drunk n we had to tell him our orders several times. I was going to mention it to the manager until he came out n poured himself a shot. read more

This place was horrible I mean absolutely terrible we made reservations and we were there before the time we reserved and we still couldn't get our seats. I wouldn't recommend coming to that scum of a restaurant. Worst experience of my life. I wish I could give this place no stars. Ran me and my family blood pressure most definitely. read more

Came in about 11:45 to have a beverage to celebrate our 21st wedding anniversary. We where told we just missed last call by a bartender that looked like she was twelve. So we decided to get a couple of apps and watch some football. She takes our order and goes on to close her bar. After 15 minutes she goes outside with a cook to hang out while our food sits in the window. We had to ask another server to bring it to us.#justblewyourtip! Five minutes after we start eating she turns off all the TVs as if to say hurry up and get out. #ourlasttimeinChiliesever. read more

So came here for first time we just moved out here , host was missing for a long time then waiter never took any done dishes not even app the whole time didn't bring any water or try to refill our drinks then watermelon vodka drink tasted like pure lemon juice i asked for extra watermelon and lemon still over powered it and had no taste of any alcohol my Cajun pasta wasn't spicy at all waiter was friendly but not great food was sub par compared to other locations read more

I went with my son and wife and usually we never have a problem but today we went and ordered are drinks and only my son and wife got their drinks we then waited there for at least 10 to 15 minutes then I told the worker that I hadn't gotten my drink and I saw on the table from where I was sitting that there was my drink I told the lady that I think that's my drink she said that the drink was just placed there but I know it wasn't I saw it then she grabbed the drink and did a full circle to act like she just got it from the back we then just left and my son was hungry so we had to stop and get him something to eat. read more

I have always been a big fan of Chili's restaurants until recently. Since I have moved to the area I have visited the Waxahachie restaurant and the Lancaster restaurant. The Waxahachie restaurant was not good at all. The service was bad and the food was worse. My meal was barely warm by the time we got it and it just tasted like it wasn't freshly cooked. The Lancaster restaurant (high five for banning smoking in the restaurant recently) brought me fajitas that the chicken wasn't cooked completely. I told my waitress and she said, "oh really I'm sorry it wasn't cooked properly". That's all, when she should have taken it back to the grill and had them finish cooking it. read more

Been a while since last visit to chilis. My last one was memorable in that it was horrible. My wife and daughter insisted on going to chili's. Since my daughter was paying I went. To my surprise great improvement in both food and service. No waiting for seating and waitress was quick with drinks, appatisers. Food was timely, hot and delicious. We had fajitas, hamburget, and fajitas salad. Pleasantly surprised. read more

Where to start. Poorly understaffed!! I sat and waited 15 minutes before being seated. As I sat and waited I saw at least 4 people come in and leave because they weren't greeted. Than after being seated it took another 10 minutes for a server to come to our table, than it read more

Multiple times I've used this Chili's to dine in and a pick up and they are the slowest, worst Chili's I have ever experienced. The staff has one pace which is slow. They seem confused and clueless about how to do their jobs. Customer service and timeliness is not a priority at this location. I absolutely dread having to use this location for anything. On staff management is slow and reluctant to jump in and help unless multiple verbal complaints have been made. read more

This restaurant is a joke. The service is terrible and they have no sense of urgency whatsoever. My grandpa and I came in for a quick lunch ended up leaving. We ordered our food and drinks together after waiting for our waitress for 15 minutes from the moment we sat down until the moment she greeted us. We waited another 30 minutes before deciding to leave because not only did she not come back to check on us after taking our order she was basically M.I.A and there were only two other people in the dining area. This Chili's is trash. read more

I and my family visited this place on Sunday 3-10-13 when we walked in we were greeted by the hostess who seated us and gave us menu's. After me, my husband and children sat there for 20 minutes without one person asking us if we wanted drinks or to order we got up and left. I will never eat at this Chilis ever again and we have patronized this one for since it opened. We have watched the service go from average to suck and the servers look questionable as well. Thanks Chilis you ruined one of the few family days we have. It will be my pleasure to tell my friends not to eat here!!!!! read more

Waited a long time one hour The waiter was great But the nat in the chips and the nat in the Ice-T Yes the bug! Did not eat food just left It's up to you read more

Everything in the hood is "hood" ok, this isn't the hood, but the svc is...the "to go" svc is a JOKE! Just call it "the wait 20+ minutes, but I should have just got served in the restaurant svc" --- the absolute WORST! They work this little girl in Togo like no other (she's very professional & pleasant) which is why I do not take my agitation out on her. Veeeery slow. Patronize at your own patience level. read more

I wish I didn't have to give any stars. Worst experience in any restaurant I've ever been to. It started with the 10 minutes it took to be greeted at the door and the additional 10-15 we waited before we saw our waiter. From manager to bartender this staff was completely unattentive and generally didn't care about running a decent establishment. We left and went next door to Logan's and had 100 time better of an experience. Avoid this place until you see an under new management sign. read more

WORSE CUSTOMER SERVICE EVER! From the moment I walked through the door, the "greeter" was RUDE. Assisted a customer that came in after me without ever acknowledging me! Then took my order double checked and told me it would be 30 minutes. 45 minutes later after watching the waitress dropping and low and just do way too much for this to be a professional location. I finally received my order and what do you know... It was all WRONG! But the worse part is the greeter began to yell telling me that it was correct! At that point am done and requested a manager... Someone came rudely asked me what's the problem, when I requested my money back they told me they'd have it right to me... Only to send another person out of finally began refunding me, only pausing twice to assist other people... Yeah, never again can they ever receive any of my coins. read more

I usually never review big brand company's like this but I had to do this place. This place has really bad service. They do not employ enough people for the amount of service they receive. Drinks take forever, food takes forever. The managers run around like chickens with their heads cut off just as the regular employees do. Because there are not enough staff, our table (and the empty tables around us) was dirty and stayed that way until someone was seated there. Our waiter was actually really nice and tried to get our orders and drinks as quickly as possible but it all fell short. There is not enough staff to have this place clean and running efficiently. Mind you ,I came on a Tuesday night which isn't a busy day or time. Although I know my review will not matter in the larger scheme of this company, I do recommend not coming to this Chilis location. read more

Food is ok, however the service is terrible. You wait forever just to order your drinks. The waiter we had seemed like someone was chasing him because he kept looking behind him. It was just the most terrible experience it changed our whole mood. We were in a great mood before this. The management is terrible to when you call them over to complain all they say is sorry and don't offer you anything. We had to wait so long to pay for our dinner we almost just got up and left. I took the children and waited in the car while my husband hunted down someone so we could pay and that took 10 minutes. Don't go there unless you don't mind waiting all day for everything and terrible service. read more