i've been going to this location for over 10 years and i've never had a bad experience until Tuesday 3-8-22, our tables' server had really bad people skills. it started when he asked mine and my boyfriends birth-years (i'm older) and he 'jokingly' called me a r*pist. he was specifically giving me a hard time all night and no one else, i even looked how he was treating other tables to see if it was the same. then, when i ordered the southwest chicken salad, i ordered it with the crispers instead (it says right on the menu that its an option) and he continued to make it a big deal saying "i'm hitting him with a weird request" and when i offered to order something different he snapped at me. it just rubbed me the wrong way all night and i hate complaining but after i talked to multiple people i decided to write this reveiw. read more

Five stars for service, three for food. I was in a hurry and hungry for barbecue. I was seated immediately and my server promptly took my order for water and a margarita. I ordered the Baby Back Ribs when she brought the beverages and the meal was delivered quickly. The server even stopped to help me with technical issues linking my frequent diner account to Plenti account. I got just the right amount of attention after a stressful day. The ribs, however, were mostly dry and chewy. It was clear that the ribs are precooked with your sauce of choice slathered on before serving. The fries were ordinary, as was the Presidente Margarita. This reinforced my opinion of Chili's. Mediocre food with a reasonable atmosphere. read more

Very upset about the situation in Chili's bathroom. This particular one is located in Lancaster, California on 10th Street West. I hate to see what the kitchen looks like. Board of health needs to a visit. Wish I had seen this before I ate here!! read more

Never order curbside from this place, it's the worst service ever. My order was all wrong Mando roll . I tried to call but they keep you on hold for ever and never come back to pick up you call . Never ever order from here!!!! read more

NOPE!... Will not... Their customer service is terrible. From the time I had walked the door to the time they were ready to push you out the door. The server that I had was not on top her tables. She treated me like my business was worthless. When I worked as a server I treated every guest as if they wrote my check. read more

I always come here time after time even though the customer service is absolutely TERRIBLE yet I still give y'all a chance but I'm about tired of y'all taking forever to answer the phone just to mess my food up!!! I just got home from work thinking I'm going to enjoy some sliders but no there's a long ass piece of hair in my food read more

Chili's - Big Mouth Bites - American Near Me - Lancaster, California

the world maybe open, but things are not right. This chili's is dirty inside. my soup was served by thumb and forefinger, with thumb in soup. out of chili...out of chicken soup. It all just seams surreal. read more

They get a one star because my husband enjoyed his meal and the fried pickles and the guacamole were good. I ordered the bacon only burger and it was terrible. The burger was so over cooked it was black and hard. It tasted like fish was ground into the hamburger meat and it tasted awful. My husband ordered fries with his ribs and didn't get them. Overall it was terrible I would give zero stars for my meal. I had fried pickles, guacamole, salsa and chips for dinner. Get it together Chili's in Lancaster, CA. read more

Our order it's always on point. Cassandra and JJ take very good care of us! The spinach queso dip and the shrimp fajitas are a family favorite. And we can't forget the chocolate molten lava cake! read more

Chili's - American Near Me - Lancaster, California

Called asked a simple question "what time is happy hour ?" The lady that answered the phone told me she didn't know and that she will transfer me to the bar and then hung up on me read more

Well, where do I start? My (large) family and I often dined here for just about every birthday celebration, etc. Recently however my encounter has completely changed my mind about the culture and climate I see developing throughout the Chili's world, if you will. Nationwide I have begun to see more and more complaints about racism. I took it all with a grain of salt until it happened to me. So, on December 11, 2018, I am an African American woman, and I was accompanied by my spouse who is Mexican/Italian, my 13 year old African American son, and a white female associate. We enjoyed our meals. When it came time to pay the split ticket, I paid first at the kiosk, afterward my female associate paid. As we rose to leave I noticed the kiosk was still blinking and showed a problem with the check. I called over my waitress who quickly grabbed her manager, who happened to be white also. My associate and I each pulled up our online banking to show that we in fact paid the checks. My associate was allowed to leave the restaurant after her online payment was reviewed. But, for some reason the manager declined to allow me to leave and insisted that I pay again. I told her I would be happy to redo the payment once she reversed the charge on my card. She refused and insisted that I pay again. So, I paid again with our joint discover card. Somebody tell me why my white associate could leave showing her online banking and I couldn't when the evidence of the deduction from my account was right there on the spot? read more

Ordered curbside waiting for 20 min. nobody came out no call nothing, go inside to find out they ran out of 10oz steaks and didn't think to call us or come out to tell us, we had to wait till the made us 6oz steaks. Management if horrible here and shouldn't be fired. To top it all off after and extra hour of waiting the food is cold and not what we ordered. The food was horrible didn't even finish eating it. They didn't even give us our money back for the 10oz steaks we paid for they didn't have. They gave us gift cards not a refund on the money we paid. I don't want to ever eat at a chili's again too many other place that have good service good food to ever go back. Thank you chili's in Lancaster for absolutely nothing for a horrible experience and for showing me and my family that this is a place we will never go back to. read more

Me an my family went for dinner after church was told it was a 35 min wait after several funny looks because of my blended family several people came in after us an was seated even a family of 7 like mine came it the waitress huged the young lady an said i got you an seated them i rate there company an employee a negative to the highest level im very disappointed an i Will be sharing my disappointment with my coworkers an others here is a picture of the young ladies read more

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We ordered curbside due to the dinning being closed. Literally everything we ordered was ice cold and we only live 5min from chili's. I had to reheat all the food the Cajun chicken pasta literally had no sauce I may as well have been eating plain noodles and chicken. The Ribs were so dry probably because I had to reheat them to be edible. This was the worst chili's experience Ive have ever had! read more

I've been coming here for years and it's fast and easy when you don't want to cook and the 2 for $25 is a great deal. The food isn't great and is much too salty but that isn't the fault of this individual franchise. I will say over COVID they have fine tuned their take-out procedures making it faster and much easier. And if something is missing they are gracious and bend over backwards to make things right. Sincere thanks to Shawnette who answered my call and to Manager Brandon who provided 5 star customer service. read more

Worst customer service, I understand places are short but that doesn't give people the right to be rude the second we walk in. Only had ONE type of beer and it was flat... bartender did not wear his mask. Food was garbage and so overly oily. I 100% do NOT recommend dining here at this location. read more

If I could give this place zero stars I would. First we had to wait over an hour for service . I understand restaurants get busy so on that part I understand . but after 45 min of waiting 3 tables sat empty dirty I asked again when will we be sat down the waitress said give her a few more minutes. After 15 more minutes My party were ready to go. We were frustrated . I finally asked the waitress can I order take out she says I have to go to the other side to order take out. Im like seriously? I go to order take out there is another 30 minute wait. The waitress says she understands how I feel . I told her no you don't. I will be calling management tomorrow, This is just sad. read more

The slowest dinner we've had in a while. The appetizer came out right away but then we waited, and waited for our food to come out. We asked about it twice. When it finally arrived my husbands order was wrong but he just took it and ate it because we weren't waiting any longer. The broccoli looked old as well. Some of the shrimp for my fajitas seemed undercooked as well, so I skipped those. Then when we went to pay the machine at the table had a chip reader that wouldn't work, so we waited again trying flag someone down to pay. All in all over 90 minutes for a simple meal. read more

Wish I could give 0 stars due to service. Waited to be seated at a table for 5-10 minutes which isn't bad. But once we got seated that's when things changed. It was almost like no one even noticed us even though we were sitting at the very front table. We saw 3 different waitress/waiters that pass by us not 1 asked for our drink orders. We waited a good 20 minutes then got up and left. It was then one of the workers acknowledged we were leaving and asked if we are done eating. When I said no she apologized and we went somewhere else. It wasn't busy at all and to have the staff walk by and not say anything is bad service. Would not recommend this place to anyone! read more

Food was ok; my friends plate was cold. Thankfully we had a great server named TONY who livened up the mood. He tried his best to accommodate to our needs, fixed the issues we had with food & drinks, and had some humor. Thanks Tony! On the contrary, I probably won't come again. read more

My family & I just visited during Covid & we were sat in a tent, which actually wasnt too bad! It was a pretty windy day so it was kind of cold sitting out there, but beside that the service was outstanding! The server was very attentive & made sure we had what we needed through our whole dinner. We enjoyed the food as well, so overall the experience was great! I was happy and so was my family. If they had yelp i'm sure they'd rate 5 stars as well! Hoping to get the same experience when we return. Hoping the same for everyone else who visits as well. read more

The manager Frank at this location was very helpful in resolving an issue with our food. He was respectful and very nice.

Working In The restaurant industry is tough and I do it also so I know what it's like, so we sat In the bar side knowing it was just the one guy working the whole floor and we understood that it was going to be a wait and he is doing the best he can he came and got our drinks and food order we sat there for 20 mins still not getting out waters at least which probably wouldn't have bothered me so much but when the people that came in way after us and being served there mixed drinks before us was not okay. They didn't acknowledge us once after our order was taken and we were there over all 40 mins waiting. So I'm not knocking the food. Didn't even get to try it we ended up walking out. I've never had to do that ever. read more

As I stated when I checked in, 's was our choice by default because all the spots by the Mall in Palmdale had long wait lines. That said, we were seated right away by the host, and as my wife stated, "was as sweet as sugar", and noticed that the table wasn't cleaned well and promptly got a towel and wiped it down. Our waiter came right away and took our drink order which came right away. He then took our food order, it came rather quickly, and to sum it up, my wife and I enjoyed it all! This 's experience was very good! Why only 4 stars? When I asked for a particular craft beer that the menu reflected, he commenced to state that they did not have many draft beers available (??!) that were on the menu. Also, I'm not to overly picky on my steaks level of doneness, however, I prefer it medium or better. It came medium rare. I'm not really complaining, because it was still good, but I did ask for "medium". Other then those 2 small issues, 's was a good choice this trip out. Oh, didn't catch the host's name, but our waiter's name was Ruben. Did an excellent job, and he stated he was new here at 's read more

I hope I'm spelling her name correct, but Janine? She has shorter hair and is super friendly and enthusiastic, she made our visit yesterday so great! She is great! Mid way she sadly had to leave so we had a different server, who was nice too! But Janine really blew us away with how great her customer service was! (: read more

This chillies is so shitty and unprofessional I've had problems after problems with trying to get my order or talk to someone to answer there phone this is by far the worst chillies I go to call there corporate office and they don't even answer there phone I can't believe this is how they run a business the manager Curtis doesent do anything to make it right he had an attitude the last time I came in to complain because I got hung up on by one of his associates which is bullshit I know she dident get in any sort of trouble for it if any chillies needs to be shut down it's this one I can't imagine how the kitchen must look read more

My wife and I are "regulars" at Chilis. Good food and good prices, however that all stopped when we went to have lunch. We got there around 1:30 and it was 92 degrees outside, we are both on meds that we shouldn't be in the heat. Now mind you, it was not busy and I notice the benchs inside were empty. We were told by the hostess that we had to wait outside, I had the manager called and he too said corperate policy said we have to wait outside. I said this is bull to have senior citizens out in heat. Then my wife asked when we get seated if we could get a booth and not one of the two man torture ones! They waited, called us in for the tiny booth, I declined left went to yardhouse. I then contacted chilis corperate, so far they have NOT responded 3 weeks later! NO MORE CHILI's! read more

Excellent service. Came in for drink and we're kind to offer chips on the house. Brandon and Tony were really attentive to our table, checking in and making sure we're good. Nice place. read more

The service in the bar area was very slow. I came in on my lunch and I didn't have a lot of time . I am used to eating and being done at least within 40 min. Food was okay, but I had to tell the waiter to check in on my food. He then came out with the food and it looked like it had been sitting in the back. This Chili's definitely needs to work on their customer service and probably train their staff on good customer service . This location definitely lacks it . read more

We have been coming to this location for about a year now and it has never been this bad! They were so understaffed that we sat there for probably about 15-20 minutes just waiting to order drinks. The host, Champaine, came over and helped us out. She was great! We waited a little longer and one of the servers walked by barely acknowledging that we were waiting, she asked if the lady came to take our order, she saw we had our drinks and than walked away, Champaine ended up coming back and taking our food order because no one came by to help us at all, we got our food and it was pretty good, no complaints. Management needs to reevaluate their decisions on who should be servers and who should be hosts because Champaine did an absolutely amazing job. She's the only reason we didn't walk out of there and probably the exact reason we'll come back. read more

Horrible. Management sucks when I came in I stated that I had 6 adults and a child they put our name down for the waitlist which was an hour and a half, not a problem. We get the text that our table is ready, when we walk through the doors the table is NOT ready and the hostess are discussing where to seat us as a table was not available! Why even bother texting! 10 minutes go by and they finally sit us at a high table that was dirty with chips and crumbs all over! We have a 4 year old child and decided to sit her in between 2 adults we are fine and order drinks when the manager walks over and states we cannot have the child in between the adults due to COVID but they cannot even keep the establishment clean and that she has to be at the end of the table by herself! We just walked out and decided to go elsewhere. Horrible communication skills, never going again even if it's just my husband and I! Way to ruin a birthday celebration! read more

Ordered to go and it was a simple soup and went to go inside to pay for my order two employee's saw me asked if I needed help and then ignored me I waited 20 minutes for someone to help me just pay for my order this is ridiculous my soup was cold and they gave me no spoon horrible staff I understand your busy or short staffed but I hear employees talking in the back and laughing I had to knock on the walls before someone finally came DO BETTER and ps they never answer there phone read more

Honestly it's so sad what's happened to this place. It used to be my favorite and quickly became my kids favorite spot for a quick getaway with mom. It's close to our home so we frequented often. Over the last 2-3 years it's gotten progressively worse. Service is slow and servers are rude and innatentive. On our last visit My food came out 30 mins after my sons and was cold when I sent it back they popped it in a microwave and my lettuce was wilted. I paid and left the food on the table untouched. I swore I'd never return until today when my daughter asked for a lunch date and I tried everything I could to convince her to go somewhere else but she insisted. The service was twice as crappy and again we waited 50 mins for our food. I will say that when it finally came out it was hot and cooked correctly. They need to step it up! We won't be back to this location ever! read more

So far it's been pretty bad here at the bar side. We had to beg for chips and salsa "should be complimentary" and just to get a lime in your beer i had to St it myself. Good job! read more

SIT IN AMBER'S SECTION! I'das having a pretty bad day and decided to stop in and drink my sorrows away! I was promptly seated and assigned Amber as my server...THANK GOD! So order a side salad and the street corn as to not look like a complete drunk! And as suggested by Amber I went with the drink special. It was very tasty! Bonus when wasn't completely happy with my salad she grabs me Smith street corn and apologizes! I felt so much better bout my bad day! Great experience for under 20 dollars! read more

Went to the Chili's in Lancaster on 10th street West yesterday 5/8/22 for my Mother's Day dinner. In the being things went smoothly with taking our order, getting drinks, and getting our salads in reasonably time frame. But our main meal took over an hour. The Pasta meal plates where hot... but the pasta meal was cold. We where having a hard time getting any help due to all the servers hanging out in the back socializing. I will never go for another meal at this Chili's restaurant. They have very poor management and the workers do what they want. The customers are last. read more

I have been extremely patient. I feel that i am an understanding individual, but!!! 1 hr to receive food! I do see alot of new individuals, looks like everyone is new at this place, and place is not at its max. Hopefully next time i come back to this establishment i see changes. read more

It is lunch time 12:38 and only two servers working poor management... maybe 12 tables with people and there's a wait

I don't know about the bad reviews about this spot but me and my family have always had a good dining experience here. Food is good. Waiters attentive. Cant say anything about their drinks because i havent ordered any alcohol yet. read more

The food was average pub food. The service was spotty. The person who took our order , appears to be the bartender, and had a difficult time doing both. Appetizer came long before drinks, then drinks 10 minutes later, then food. At end of meal nobody came to check on us. We flagged down a server who came to help. Then nobody with the bill for 10 more minutes. read more