If you're looking for increasingly popular appetizer of jumbo soft pretzle sticks - this is the place! I get pretzle sticks often because I love them and Chili's time and time again has absolutly perfect ones. They come out looking menu picture perfect and taste great! Usually we come here during happy hour which is great - 1/2 priced appetizers, $1 off drinks, free bottomless chips & salsa = deliciously cheap. For example we were there last night we ordered the chips & salsa, guacamole, queso dip, soft pretzles (duh), half order of fries and beef nachos it came to about $14 - how can you beat that?? And we had a great waitress. We always find ourselves here, especially for football games but how can you beat lots of good food and great service for not alot of money? Literally the only thing I could think of would be wifi. read more

Hadn't been here in a while and it was close by so decided to give it a try on a Thursday at 5:15. Place was 1/3 full at most and dead quiet. Upon checking in we were told we'd have to wait at least 10 minutes to be seated because "we don't want to overwhelm the servers. ". We didn't know quite what to say; the hostess could have sat us and offered to get us drinks but they'd rather have us wait. No thanks. Took our business elsewhere. read more

The food was good. I am however, disappointed that they would not allowed substitution of sides. I ordered fajitas, but I am unable to have rice or beans due to health reasons. I was told if I wanted to substitute I'd have to pay extra for broccoli, even though they are they same cost as rice. The server refuse to call a manager to the table. I are my plain fajitas, but don't think I will be frequenting this restaurant again. read more

Big glasses of beer, great food, love the bar area. Have never had to wait for a table. Familiar faces, for a chain restaurant I will continue to go. read more

Kathleen was an amazing and attentive server! She was very sweet and always made sure our meal was on time and in great quality. Definitely will come back and hopefully get her session! read more

Went for lunch and ordered the prime rib burrito. The cost was reasonable for the food. The waitress was very nice. The only problem I had was the very long wait time. It was 2pm in the afternoon and probably waited between 30-45 minutes for our food. Obviously not the waitress's fault. I would suggest giving people free chips and salsa like a lot of Mexican restaurants will offer. It is a nice gesture and helps ease the wait time. I have been here several times and always have had an above average wait time. Food portions were very good for what I ordered and had a drink refill with no wait so would say the waitress did a nice job. Definitely a nice and clean place to eat with above average food. Allow yourself some time however as you will most likely have a longer wait time than most restaurants. read more

Just ordered take out from here again...that's the last time for that. The ribs and chicken were dry as shoe leather! inedible. waste of money! I used to order the loaded boneless wing now there just as dry and over cooked. They need line cooks who know what their doing. This is the second time I have ever posted any on yelp. I am that disappointed. read more

I went there on a Sunday night around 6:15 with a group of 10 and the hostess seemed surprised and worried about where to seat us even though half the restaurant was empty. It took them about 15 minutes just to pull some tables together for us. The service was not that great, but our waiter was definitely still training. I had to leave the table to find someone for water. Some food had to be sent back because it was cold, probably because it was sitting out because it took way too long to get our dinners. read more

Chili's used to be my favorite restaurant and I used to come to this location all the time. But there are a few reasons I will never go back even though I have given it multiple chances since my first bad experience. On one occasion we were eating and the cougars from the bar were being loud and obnoxious as usual. We were at a table in the dining room and ordered the chips and salsa and we're eating when all of a sudden a projectile came flying across the roomand landed in our salsa. Yes, some dipshit from the bar shot corn through a straw at our table. And no our food was not replaced. Everytime we went we ordered the skillet queso. And 75% of the time their was foreign debris in it. But at least the waitresses were always nice enough to apologize and take it in the back and pick the debris out for us? On another occasion someone I was eating with hung their coat on the coat hook in the dining area. It was lunchtime and there was only a few other tables in the restaurant. About 15 minutes into our meal we saw an employee going through the pockets of the coat. The excuse was they were just moving it. Last but not least, I was eating lunch at one of the end booths during the holiday season and the person I was dining with went to use the restroom. Not a minute later, the manager was crawling in the booth seat setting up Christmas decorations. If u want to eat at Chili's, go to the one in Henrietta. Much better food and the staff don't look and act like they just crawled out of the dumpster. read more

I live 10 minutes away from Chili's and I never thought once "Lets go to Chili's for dinner" so finally it popped in my mind to go there for dinner. So I tried it out and when I got there I was agreed by the hostess who decided to seat my father and I in the back of the Restaurant which confused me because everyone that was in the restaurant was being seated in the front... So I asked to be moved into the bar section .. which when I was finally moved the hostess seamed all confused and basically let me pick my own table. Now I know servers had certain sections but the server who was gonna be ours in the back of the restaurant was serving in the bar section too which confused me as why I was seated in the back. But on to the next subject ... the server we had was very helpful and knowledgeable or the menu and recommended some things for us to first being our first time at Chili's. The food was really great we got shrimp and steak fajitas and upgraded to the premium rice ... and it was terrible it literally tasted like soap it was so dry and tasteless. Not sure If ill ever be coming back to Chili's there are much better restaurants in the area I would rather go to. read more

This has always been a place my family has gone to while other restaurants had large waits. Typically Chili's can get you in sooner. The food is OK for that of a chain restaurant, but it won't blow your mind. Recently I went with my fiancé and children after a game of put-put. I ordered a single beer and the family ordered their drinks. About 15 minutes later the waitress had came back to inform me they were all out.. Angered a bit by the long wait, I said fine and ordered something else. An HOUR later our food finally arrived. A whole hour. (This eatery was NOT by any means busy) This is outrageous in my book. When we finally got the bill I was rushing as it was getting late and I wanted to get the kids to bed. She brought the cheque and I simply handed my card to her. Upon signing the bill, I had noticed my beverage I had ordered (that was not in inventory) was charged along side my drink. Needles to say, she wasn't left with a very nice tip. We won't be going back to Chili's and we'd rather wait an extra 15 minutes for better service. read more

Jill Martin...Horrible Customer Service Myself and 3 friends went to Chili's for dinner, in total we spent about $120 that night. 2 of them ordered steak, 1 ordered the Cajun Chicken Pasta and I ordered the Chicken Fajita. To start the other 3 meals come out about 10 minutes prior to my fajitas, no biggy, so I thought. About 9:00 that night I started getting sick from food poisoning which lasted most of the night. I called the restaurant to let them know so they could clean the kitchen and so no one else got sick. They said thank you and said they would call me back. I also told them I wanted a refund on my meal, I received no return call. On Saturday, I spoke with Edgar, who took my information and said that GM, Nick, would call me back on Monday and he did. I again asked for refund on my meal, Nick said only the owner could refund my meal. That's when Jill Martin came into the picture; the worst Customer Service ever!! Ms. Martin insinuated that I was lying because I was the only person to report that they had food poisoning. She asked if I had a doctor's note stating that I had food poisoning, are we in elementary school?? REALLY?!?! I was disgusted by her Customer Service as she continued to insinuate that I was not sick. She eventually said she I would give me $8.50 back for the meal, after about a 10 minute conversation with her insinuating that I was not being truthful. What a horrible way to be treated after getting sick from the food they served!! Would I really go this far if I was lying?? read more

If I could give them no stars that would still be too high. Horrible food. Too spicy. Taco Bell is like a five star restaurant compared to chilis. The wait for tacos was way over 45 minutes and I wondered if they needed to catch the fish and chase down the greased pig. 9.00 drafts beers, ouch. Stay away!!! read more

Last evening was told the wait would be 20 - 25 minutes. We said fine we will be at the bar. After 25 minutes I checked with hostess to find out we had been called already. No one came in to bar that we heard. This is the second time this has happened, last time we waited almost an hour before inquiring to find out we had been called and skipped over. Probably won't be back for a long while. read more

Always have a great experience. Service is good and food always taste great. Overall experience, two thumbs up!!!

I'm on the go alot, and when I want to serve a quick and nutritious dinner, I order from Chili's Restaurant. From appetizer to dessert; their food is absolutely delicious! I especially like the on-line ordering. I can arrange to have my order ready upon arrival. The service is professional, courteous and efficient. I'm in and out with dinner on the table for my family in a matter of minutes. Now that's convenience! read more

I don't eat at many chain restaurants but this is one that both me and my husband enjoy very much, lots of interesting meal n drink choices & a very friendly staff. Reasonably priced as well. read more

My husband and I went to Chili for dinner. I have been there several times and have ordered the Cajun Chicken Pasta a few times. The restaurant was not at all busy, jet we waited such a long time for our food to be served, we had to ask another waitress to check on it. when we finally received our dinner my husband's fries were old and cold. My pasta was dry it had been sitting for a long time. If I had to guess it was from the day before. It usually comes with a breast of chicken on top. This time it had a few small pieces of chicken in it. When I talked to the waitress, she said there wasn't anything she could do about the small amount of chicken. We had been there so long by than, my husband would not wait to talk to a manager. We will never spend our money at that Chili again. read more

people here are dumb .. slow, food was basically can food worst service ever never will come back stay away