The person at the front door was very nice. He suggested we go into the lounge area to grab a bite to eat. So we found a booth to soy at & we waited for 2 or 3 minutes & was never greeted by anyone. I didn't even see a bartender behind the bar. On a side note the restaurant was cold. When we were leaving an employee was standing at the door. She said thank you & she hoped everything was good. I told her we were never even greeted by anyone. Her response was a simple "sorry." I won't be back & the way she didn't even seem to care thst weren't even greeted by a server. It was my mom's birthday & all she wanted was a burger b read more

So, it's been a long, long time since I've had a great experience at a chain restaurant and even longer since I've found myself wanting to go back. But that's how it's been lately with Chili's... they've really improved and the customer service has been excellent. read more

Management is amazing, friendly staff, our server was Maria was the best took care of us.

I've been to this Chili's location more times than I can count and was a bit shocked to see it dawn such a low rating. This location, like myriad other Chili's restaurants, has very friendly and typically prompt service. I like that the menu stays fresh, consistently offering new (and delicious) entrees and sides. If you're familiar with Chili's ambiance, then you know to expect a 'familified' sports-bar kind of vibe, albeit a very clean and polished one! The menu is fairly diverse, and you probably won't have any trouble finding SOMETHING that sounds savory... The fajitas are always a solid choice, and I highly recommend grabbing some chips and salsa (free if you sit in the--full--bar area) while mulling over the menu! nom-nom read more

Worst baby-back ribs I've ever been served. So over-cooked they were brittle. My wife ordered soup. When it was served, they wouldn't provide crackers because, they said, they were out. They couldn't tell us that when we ordered the soup? This place is as bad as Legend's. I paid the bill but we didn't eat. read more

We were greeted immediately and our server was very prompt and nice. The interior is pretty basic chain restaurant- you know what you're getting. Our seats were ripped and in need of repair, but not uncomfortable. We ordered the white queso and chips, and split a 3 item bbq tray. Queso was decent - reminded me of velveeta. Need to eat it quick or it gets a skin. Tray was also good. We got chicken tenders, brisket quesadillas, and ribs. It came with fries that were good but overly salted, toast which was yummy and mexican street corn that definitely isn't mexican street corn Overall, a decent visit for a chain restaurant. One thing I didn't like - when originally seated, the booth was right next to large mirrors. I don't know about you but I don't really wanna see myself eating the whole time. We asked to move read more

Chili's - Tito's Punch - Tex-Mex Near Me - Smyrna, Tennessee

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Hamburger was uncooked inside and I got food poisoning. Was up all night throwing up. This occurred last Sunday about 2 hours after eating there w friends read more

Honestly been to surrounding chilis and always been disappointed with the quality of food. I usually just go for the cheap drinks to watch the games. First time going into the Smyrna Chilis location and it was clean for what i seen. Sat at the bar with my fiancé and service was good and attentive. We ordered the smokehouse combo, some beers and a triple dipper appetizer. Everything came in a timely matter. Surprisingly everything, but the ribs was, cooked well and delicious. Certainly far better than the Murfreesboro locations in my opinion. If i were to be in town again, I'd definitely go again. -Ultimate Smokehouse combo- Crispy nashville hot chicken crispers, half order of dry rub BBQ ribs, chicken bacon ranch quesadillas, street corn and fries. Enjoyed the flavor of the nashville hot chicken crispers. Not super sweet and had a small amount of heat. I was recommended the dry rub ribs with sauce on the side by the bartender. Unflavorful dry rub, and pretty dry rib as well. The bbq sauce helped it , but couldn't save it unfortunately. Maybe the sauced one would be better next time. The quesadillas were very good and filling. Street corn was full of flavor. And last the fries were cooked/seasoned well! -Triple dipper- Big mouth bites, fried mozzarella, southwestern eggrolls. The fried mozzarella had an amazing cheese pull! Fried very well. Big mouth bites were actually juicy, not dry like most bite sized burgers. And the southwestern eggrolls, did not disappoint! I was surprised how good these items were. read more

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Excellent burgers very good French fries Excellent service. Even better chips and salsa!

Beyond disappointed! I ordered a double burger and fries, to go. I picked it up, and received the text that my food was ready after I picked it up. The burger was cooked well done but I ordered it with pink showing. It was so done that it crunched when I bit into it... not kidding. The one tomato on the burger was near 50% smaller than the size of the burger, it was cooked, and soggy. The lettuce was wilted and cooked as well. There was nothing enjoyable about this double burger, and the fries were not hot either. Chili's Smyrna, you earned this one star. read more

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Food was great and all came out at same time. My beer was flat tasting, but didn't complain either? Customer Service was good also.

My wife & I loved this location...AT FIRST, but after today NEVER AGAIN. I made an order today for the both of us. I ordered Honey Chiptloe Tenders and my wife ordered White Queso & Fries which is good that usually get here(I guess you can call us regulars. Well when we get there I asked politely if our food was done. I told her my name the employee by the name of Kristi(she had glasses) on told me it was finished. I looked at the bag and politely said that we had another order which was mine. She then proceeds to say sorry but this is all we have. I said sorry but we ordered two meals and I would like to order mine since the previous employee that I spoke to over the phone did not properly place my order in. I also asked her if if she could remake my wife's order because it wouldn't be fair that my wife's food is cold because of a recent employee not placing my order correctly(but of course I said this in the most sweet and calm way), however she stormed with the bag showing her frustration, but when she got back I said I apologized if that upset you, but I just didn't think that would be fair since my wife's food would be sitting out. She then said it's not you(me), but it's just that they are super busy. This isn't acceptable at all what so ever by showing your frustration. read more

Our server Miss Liz was a superb waitress 10/10 customer service really made me and my girl felt welcome she needs a raise. Food was supercalifragilisticexpialidocious Actually exceeded expectations I got the lil triple dipper meal food hot taste great and cooked well. read more

I think the service workers in Smyrna are the worst I have very experience. Customers shouldn't be standing around waiting while you're finishing a conversation. read more

Went in, saw it was busy figured just see how long the wait was. He said 30-35 minutes. So went ahead and put my name on the list. After 15 minutes I check to see where my family of 5 is, we were 31st. After another 5 minutes got an update saying they were busy than usual new wait time for that point was an hour, I had only moved up to 29th. After another 40 minutes I only moved up to 26th. Maybe train your employees better or use a system that has a better estimation than use your greeter guessing. read more

The food was as it should be. But the service is always horrible at this location takes forever to get drinks refills or even place your order. read more

Went here expecting decent food and portions. 2 of us ordered the chicken crispers, it was like getting a kids meal in size and not at all like the "Original crispers" very disappointing that if you put the two meal's together you would have had the correct portion. Fries were good but too few. Corn on cob was very peppery. The third person got a specialty burger but it didn't have the same toppings as advertised (tasted good though) All in all 2 out of 3 of us felt ripped off with the meal and the third just didn't get what was expected. At the price point of this meal I would expect way better. The restaurant was clean. Chili's is off our list for now. read more

Didn't eat food because the waitress was asked why she had a mask in and became defensive & nasty! Then the manager came to the table and refused to serve the three of us! So SCREW Chili's None of us will Ever patronize them again!! read more

We were doing a bit of real estate research today and happened to be near the town of Smyrna. We decided to get some lunch and we thought we would try Chili's. It was a Sunday at about 12:15 PM and the place was not too busy, however things got busier quickly. We were seated immediately and our waitress was very nice. We started off with two bloody Mary cocktails and they were very good. They had nice flavor and just enough Vodka to cheer us up. I wasn't all that hungry so I poked around their menu a bit before deciding on my order. I chose Shrimp tacos and my wife ordered a Southwest Chicken salad. We were served relatively quickly by a kitchen food runner. I appreciate that because your food doesn't sit on a shelf waiting for your server to notice it. Our first impression was......wow! The presentation of both dishes was excellent. Everything looked fresh and both the salad and the tacos were loaded with delicious ingredients. I was very surprised because I was not expecting everything to look so good. My wife loved her salad and she said it was quite delicious. My tacos were excellent also. Like I said, everything was very fresh, the shrimp was flavored well and very tasty. All of the other taco ingredients were very tasty too. The food.....excellent. That was our very first trip to Chili's and after that experience, it won't be the last. I am not all that easy to please. In my opinion they did an excellent job. Our thanks to the chef, our server and the management for a job well done. read more

Chili's - Southwest Chicken Salad - Tex-Mex Near Me - Smyrna, Tennessee

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Let's start with the table, two different tables and wobbled horribly. Kids penne pasta had jalepenos in it! Husbands chicken was dry and you could barely rip apart. My bowl of soup was more like half a can of soup. Expected a bowl to be more like outback. Lastly we came for the chili queso and it was awful - we couldn't even make ourselves finish part of it. Service was insanely slow and got 1 refill after waiting forever. Almost walked out! read more

I would not recommend the Chili's in Smyrna. Host kept making excuses for the waitstaff. They ignored the host and my friend and l standing there waiting. We decided to go elsewhere. read more

1st off... Adam took my curbside order and his phone etiquette was trash. I couldn't finish a sentence without him continuing to interrupt me. 2nd The food wasn't that good... 2 of our Entrees was Salmon with fries & broccoli and the other was 6oz steak (mw) with broccoli and fries. The Salmon dinner had a few fries and the steak was well done.(it was even hard to cut with a steak knife) I've been here before and it's descent but I can definitely understand why the ratings are poor. It's inconsistent here... you never know how it's going to be! read more

Chili's - Does this look Med Well?? Nope! 6oz Sirlon - Tex-Mex Near Me - Smyrna, Tennessee

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I still have not heard back from you! I had to throw my food away because I ordered for a 6pm pickup and didn't recieve after a half hour!!! Others who arrived after me got their orders quickly. I will NEVER order from this store again!!!!! I have never had this problem before as a Chili's customer. There's absolutely no excuse for what happened to me and I will review the store on Yelp if I do not hear a response from you! Also, I requested my burger be wrapped in foil and it was NOT. And I didn't receive salsa for my chips. Order # 1032247475 read more

Came in for Sunday NFL ticket and lunch. You know the food is bad when the bar tender facilitates food from another restaurant delivered in for 6 patrons sitting around the bar as well as herself. Literally passed out each persons order and provided silverware and then proceeded to ask each of them how their meals were. In the bar tenders defense, the food was bad. Crispy chicken tenders were dry and chewy. When my food was brought to me by a young man he was pleasant and asked if I needed anything else. I said yes a side of Buffalo sauce. He said no problem and I never saw him again. After several minutes the bartender asked if I needed anything I said yes, a side of Buffalo sauce. She said I told them when I put your order in that you wanted that. I said yes, and I also told the young man who brought it to me. Oh, well he's just special she says.... Once she brought the sauce, she recognizes the patrons sitting at a table directly behind me and goes on having the loudest conversation with them. Like right in my face talking through me. Rude and just weird to be honest. I won't be back to any location because the last time I went to the location in Lebanon, the food was equally bad. This chain has a food problem and this location has both food and personnel issues. read more

We visited around 9:00 pm and service was outstanding. The food was good too. I tried the margarita flatbread pizza and added avocado. I also had the Mexican street corn. It was delicious! We tried several things, and have no complaints. The Paradise dessert was also wonderful! I was worried that due to time of day that we would have slower than average service. I was pleasantly surprised. We were greeted at our table within two minutes and had our food within about 15 minutes. It was pretty busy for 9pm too. read more

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Walked in around 9:20pm. The host/hostess stand is empty but to right of the stand I see a woman sitting in a booth texting. Wasn't sure if it was an employee, until I peaked around a little further and could see the Chili's logo. I am really trying to be patient with service industry workers so we stand there and wait. A couple minutes go by and she's still on her phone, so now I'm thinking she's not the host and maybe someone else is responsible to manning the entrance area. Nope, after what seemed like 5 or so minutes she stands from the booth, asks if we want a table and then directs us to sit in the lounge which is self-seating. Wasted time. We sit at a booth and notice another worker, we think he's the bar back or something, also sitting down in another booth on his phone. Again, several minutes go by with no service. The worker from the booth stands up and grabs a spray bottle and starts walking our way. He then so, so rudely reprimands us and tells us that we're seated at a dirty table. We attempt to move which is followed with a "I didn't tell you to move, I just thought the pads being face down on the table made it pretty obvious you weren't supposed to sit there but move your stuff." We try to explain that the hostess didn't say certain tables were dirty but he interrupted us and said "No, this is my section. She has nothing to do with this" ------------- We then left because at the end of dinner, I would be responsible for a tip and I can't even wrap my head around why someone would come up and speak to me like I'm missing brain cells let alone pay them for the disservice. Won't be back, but judging by the way we were welcomed into the establishment, I think they'd prefer that. read more

Great service, great food, best Chili's I've been to in a long time. Our waitress JoJo was super helpful and the whole experience was just nice. read more

We came here Sunday because it was my husbands birthday and this is where he wanted to go. I called the night before to make sure they could handle a party of 13 right after opening. The assured me they could. On Sunday I called on our way to the restaurant just to give them a "heads-up" that we we're coming. A young woman said she would let them know up front. When we get there the hostess says she doesn't know anything about us coming. The she leaves to go talk to a manager . She comes back and tells us it will be 5-10 minutes because they are waiting on s server to in. I ask politely if we could go ahead and sit since we we're blocking all the walkways. We would be happy to wait for the server at our table. She said no we couldn't do that. It took a bit but finally after telling the hostess multiple times how many were in our party, including 4 children and an infant, we were seated. Now for the best part! Jojo was our fantastic waitress! Not sure if it was the manager or her but they sent out 3 orders of chips snd salsa immediately as we sat down. It was great for the kids to have something to eat right away! Then she brought 3 orders of skillet queso, we had only ordered 2. Our soup came out right away and soon followed by our food. They sang happy birthday to my husband. The kids loved it! What we thought was going to be a bad experience turned into s great one thanks to Jojos customer service! Thanks Jojo for making my husband's birthday wonderful! read more

Always great service! Our server are always so helpful and fast and friendly. This is a great place to go too.

My children and I checked in and was told 45 min wait. I stepped outside to smoke and I notice as I'm standing there the restaurant has 6 tables full, that's it! The rest open empty tables. Well 65 mins go by and I get a message my table is ready, only to come in and find out they have no table for me. I almost lost my cool especially since you wasted over an hour of my time with the options that are around. I will not return to another Chili's again. If you can't run an establishment, shut your doors. read more

Bru wrap the wings in the triple dipper in aluminum foil. why did y'all stop, nobody wants buffalo eggrolls.‍

My experience at this restaurant was sub par at best. The fried items I had tasted like the oil was burnt so when I explained this to the server I was told that management could not come out to listen to my grievance because the manager as well as the general manager were cooking. My food was also cold and I couldn't eat but half of the dish yet was charged full price because management didn't have time to address the issue.My server was not very attentive and I was told that was because a customer was passed out in the back of the restaurant and they were short handed. I will not be back to this location and I do pray they get more employees, MAYBE that will help. read more

Chili's - Not edible food yet was charged full price - Tex-Mex Near Me - Smyrna, Tennessee

I came into Chili's after work just to grab a quick bite before heading home. I ended ordering the spicy jalapeno margarita which was beyond amazing btw. From now on that is my margarita of choice. For my appetizer I had the fried Buffalo cauliflower with blue cheese, which just so happened to be a free appetizer since I signed up for the Chili's reward program (which works with plenti). For my main entree I had the prime rib tacos which also had a deal going for them at at price of $7.99 instead of $12.99. The tacos also came with beans and rice. Now maybe I was more excited for the price of my meal, but everything tasted nice and fresh which was a pleasant surprise considering Chili's isn't exactly known a fine dining, but I will definitely be returning again. read more

Chili's - Tex-Mex Near Me - Smyrna, Tennessee

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I went here on a Sunday around 3 PM and would say we had to wait a table on a half empty restaurant .Menu has a lot of variety that looked decent till the food arrived. Received food 30 minutes Luke warm and worst food I've had for years.food is soggy and greasy beyond greasy.on our trip home everyone had a stomach ache from the food. Never returning back here read more

Poor food presentation and just seems super depressing now. Long wait times, foods not to temp, nothing looks very appetizing and everyone is grouchy because of the wait times read more

January 1st 2022 at 2:03pm with 43 empty booths we were told there was a 15 minute wait to SIT DOWN... Walked next door to Logan's. read more

We asked to be put on the waitlist, and provided our number. Never got a confirmation text. We thought it odd, but rolled with it because we try to be easy. After waiting 25 minutes (what we were told was the expected wait time), we went in to confirm we were in fact on the waitlist. For some reason, they never added us to the waitlist, and they made no effort to accommodate us for their mistake. They just offered to start the whole process over again. So we left to find another place to eat. read more

They were slow with are food she didn't come by are table to see if we need refills service was sad I will not come back here again.

I usually give the benefit of the doubt. Yet, this location's curbside service consistently leaves items off of orders and there is little to no remorse or acknowledgement of those errors. The last time, I was supposed to receive a coupon for the items I paid for but did not receive and never got said coupon. On this last occasion, the manager I spoke with was very condescending and seemed to not care for our business, so we will take the hint and not return. read more

Please don't take your family, hella unstaffed and mangers are lazy as hell ,slow service food come out late and waite staff don't come back to check on customer or see if u need anything Just No read more