I needed assistance and decided to call this business at 18883472286. The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally read more

I had to call 855-2653-023 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service. read more

China Airlines - Airlines Near Me - El Segundo, California

I had to call 877-3707-006 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service. read more

I had to call 855-5103-558 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service. read more

China Airlines - Airlines Near Me - El Segundo, California

My experience started with a phone +1 8883198218 call because I couldn't make a same-night reservation via the app after midnight. Logical. The woman that answered the phone (wish I knew her name) was friendly and helpful. She made the reservation gave me a hint about finding the location (it's tucked away) and efficiently checked us in when we arrived. We booked a two bedroom, which was very convenient and allowed this tired traveling family some solid rest. The property is showing some signs of aging for sure and the remote for the TV in the second bedroom was missing but it was clean, quiet, and comfortable. The nice lady shared that there is free breakfast available but we missed it due to all the good sleep we were getting. read more

My experience started with a phone +1 8883198218 call because I couldn't make a same-night reservation via the app after midnight. Logical. The woman that answered the phone (wish I knew her name) was friendly and helpful. She made the reservation gave me a hint about finding the location (it's tucked away) and efficiently checked us in when we arrived. We booked a two bedroom, which was very convenient and allowed this tired traveling family some solid rest. The property is showing some signs of aging for sure and the remote for the TV in the second bedroom was missing but it was clean, quiet, and comfortable. The nice lady shared that there is free breakfast available but we missed it due to all the good sleep we were getting. read more

My experience started with a phone +18556689025 call because I couldn't make a same-night reservation via the app after midnight. Logical. The woman that answered the phone (wish I knew her name) was friendly and helpful. She made the reservation gave me a hint about finding the location (it's tucked away) and efficiently checked us in when we arrived. We booked a two bedroom, which was very convenient and allowed this tired traveling family some solid rest. The property is showing some signs of aging for sure and the remote for the TV in the second bedroom was missing but it was clean, quiet, and comfortable. The nice lady shared that there is free breakfast available but we missed it due to all the good sleep we were getting. read more

My experience started with a phone +1 8883198218 call because I couldn't make a same-night reservation via the app after midnight. Logical. The woman that answered the phone (wish I knew her name) was friendly and helpful. She made the reservation gave me a hint about finding the location (it's tucked away) and efficiently checked us in when we arrived. We booked a two bedroom, which was very convenient and allowed this tired traveling family some solid rest. The property is showing some signs of aging for sure and the remote for the TV in the second bedroom was missing but it was clean, quiet, and comfortable. The nice lady shared that there is free breakfast available but we missed it due to all the good sleep we were getting. read more

My experience started with a phone +18556689025 call because I couldn't make a same-night reservation via the app after midnight. Logical. The woman that answered the phone (wish I knew her name) was friendly and helpful. She made the reservation gave me a hint about finding the location (it's tucked away) and efficiently checked us in when we arrived. We booked a two bedroom, which was very convenient and allowed this tired traveling family some solid rest. The property is showing some signs of aging for sure and the remote for the TV in the second bedroom was missing but it was clean, quiet, and comfortable. The nice lady shared that there is free breakfast available but we missed it due to all the good sleep we were getting. read more

My experience started with a phone +18883472286 call because I couldn't make a same-night reservation via the app after midnight. Logical. The woman that answered the phone (wish I knew her name) was friendly and helpful. She made the reservation gave me a hint about finding the location (it's tucked away) and efficiently checked us in when we arrived. We booked a two bedroom, which was very convenient and allowed this tired traveling family some solid rest. The property is showing some signs of aging for sure and the remote for the TV in the second bedroom was missing but it was clean, quiet, and comfortable. The nice lady shared that there is free breakfast available but we missed it due to all the good sleep we were getting. read more

My experience started with a phone +1 8883198218 call because I couldn't make a same-night reservation via the app after midnight. Logical. The woman that answered the phone (wish I knew her name) was friendly and helpful. She made the reservation gave me a hint about finding the location (it's tucked away) and efficiently checked us in when we arrived. We booked a two bedroom, which was very convenient and allowed this tired traveling family some solid rest. The property is showing some signs of aging for sure and the remote for the TV in the second bedroom was missing but it was clean, quiet, and comfortable. The nice lady shared that there is free breakfast available but we missed it due to all the good sleep we were getting. read more

My experience started with a phone +8883198218 call because I couldn't make a same-night reservation via the app after midnight. Logical. The woman that answered the phone (wish I knew her name) was friendly and helpful. She made the reservation gave me a hint about finding the location (it's tucked away) and efficiently checked us in when we arrived. We booked a two bedroom, which was very convenient and allowed this tired traveling family some solid rest. The property is showing some signs of aging for sure and the remote for the TV in the second bedroom was missing but it was clean, quiet, and comfortable. The nice lady shared that there is free breakfast available but we missed it due to all the good sleep we were getting. read more

My experience started with a phone +18882945140 call because I couldn't make a same-night reservation via the app after midnight. Logical. The woman that answered the phone (wish I knew her name) was friendly and helpful. She made the reservation gave me a hint about finding the location (it's tucked away) and efficiently checked us in when we arrived. We booked a two bedroom, which was very convenient and allowed this tired traveling family some solid rest. The property is showing some signs of aging for sure and the remote for the TV in the second bedroom was missing but it was clean, quiet, and comfortable. The nice lady shared that there is free breakfast available but we missed it due to all the good sleep we were getting. read more

My experience started with a phone +1 8883198218 call because I couldn't make a same-night reservation via the app after midnight. Logical. The woman that answered the phone (wish I knew her name) was friendly and helpful. She made the reservation gave me a hint about finding the location (it's tucked away) and efficiently checked us in when we arrived. We booked a two bedroom, which was very convenient and allowed this tired traveling family some solid rest. The property is showing some signs of aging for sure and the remote for the TV in the second bedroom was missing but it was clean, quiet, and comfortable. The nice lady shared that there is free breakfast available but we missed it due to all the good sleep we were getting. read more

We flew China Airlines fr LAX to Manila through Taipei. This review is for the 14 1/2 hr leg fr LAX to MNL. Positives: Super nice staff. From the helpful people who checked our bags to the flight attendants, the staff was super nice and professional; Good quality & portions of food; Good leg and shoulder room in Premium Economy; Better pricing vs United, Cathay and EVA. In addition, Philippine Airlines doesn't have Premium Economy. I am too tall & thicc to sit in Economy on Int'l flights; 4 big bags full of pasalubong arrived on time despite the connection. Negatives: Temp was warm most of the flight; Wi-fi was not free despite paying for Premium Economy. Mija flew to New Zealand recently in a Economy+ seat and received free wi-fi. The positives far outweigh the negatives for a direct flight. However, I would not fly China Airlines w/ a connection in the future (please see my review of my connecting flight fr TPE to MNL). read more

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Very bad experience. Everybody else checked in the luggage in other lines and I was flagged out for the only line. I felt I was discriminated by my Chinese accent. read more

On January 14th, 2025 flight CI008 from Taoyuan Airport, Taipei, departed at 11:50 PM. Seat 60B was available, but a child was crying and screaming. The parents temporarily sat in that seat to comfort the child but were immediately asked to leave by the flight attendants. Flight attendant Zhang Wei X (張瑋 X) and the flight attendant assigned to the same row as seat 60B had a terrible attitude toward the passengers. She covered her ID, and after the passengers were leaving, she did not greet us but instead hid in the small kitchen. It was clear they didn't enjoy their job. Their service was rude and very disappointing, the food tasted bad, and I believe China Airlines' quality is declining. I am not willing to spend money and tolerate poor service--if it does not improve, I will certainly not fly with China Airlines again. read more

I've gotta give it to them. I was traveling across the world from Los Angeles to Taipei and into Manila as my final destination. I travelled with China Airlines because it was the cheapest I could find at the time. I was surprised at how nice the plane was upon entry. You'll walk through business class and into premium economy before making it onto the economy seats. I always tell myself that one day I'll make the splurge to travel on business. I can only imagine how rewarding it is to sleep comfortably on plane like that! The plane was really packed, probably because of the extremely reasonable price points they're able to offer. Some downfalls: + there aren't separate controls for your air + the food is okay, but isn't all airplane food pretty bland? For the price point, I definitely would consider traveling with China Airlines again. read more

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China Airlines has the possibly the worst customer service and safety record of all east Asian airlines. Their 800 number hangs up on you after 20 minutes on hold. The Taipei number is always busy. They have no accommodations for bereavement fares beyond a change fee waiver. Expect a budget airline experience. read more

I shall never forgive this sorry excuse of an airline for delaying my flight from Manila to Los Angeles in the year 2016. Despite weighing my luggage correctly to the weight limit, my checked in baggage in Manila, Philippines mysteriously weighed heavier on their B.S. scale, prompting to charge me $95 USD extra prior to boarding. I have been traveling for years and I am the MOST meticulous No--nonsense, rule traveller when following weight limitations for my boxes. Upon boarding our flight, Manila, Tokyo (stopover) Los Angeles, our flight in Manila did not start and was delayed three hours due to their pilot not showing for duty. My flight was 11:00 AM and we did not takeoff until 1:45PM. For compensation, they gave food and water and I demanded access to the upgrade lounge in Manila. Arriving in Tokyo, our layover became 5 hours long before arriving in final destination at Los Angeles. China airline eventually provided a $25 USD Compensation ticket for Duty--Free shopping / future airline discount. However, I stand by my criticism that this situation, NONE of it should have occurred in the first place. As expected, their customer service don't care and never acknowledged their mistakes and shortcomings. I thoroughly disputed both my ticket and the $95 USD separate "overweight" bogus charge with my bank and was eventually refunded for both in dispute. They banned me for future reservations but I don't care. NEVER again have I flown with this ridiculous airline, this experience was in the year 2016. Never have I selected their airline EVER SINCE. To date, I have returned to flying my loyal brand Eva Airways when visiting the Philippines and ANA airlines when traveling to Japan. read more

*Disclaimer: I have no experience with other Asian airlines On a recent trip I traveled on China Airlines from LAX with 9 friends connecting through TPE to DPR. I found the leg from LAX to TPE, enjoyable as long haul abroad flights can be. The staff at the airport to crew attentive, courteous and helpful. Economy class offered some two seat options, which I snagged in my booking providing good personal space. Good inflight entertainment with touch screen, electronic device hookups, and meals were good. The leg from TPE to DPR was a much smaller and squisher plane that brought my experience below good. It also appeared to be a older plane with less advantages. Easy to book online and with app providing me with updates on flights, check in. I would travel again; however only if traveling from CA. read more

China Airlines - Phone charger, touch screen, movies, games - Airlines Near Me - El Segundo, California

I love China Airlines because I get Top treatments always. On any flight with any airline, I only fly in cabins where the jet wings are behind me when I look out the window from my seat, and I have a seat/bed with a window and the aisle...haha. Who says airplane food is bad?? Just look at my sea bass cooked in curry sauce!! Yum yum! I also get a choice of Napa or European red. To top it all off, I get to have my Haagen Dazs ice cream for dessert while catching up to some episodes of House of Cards with my own 18" big screen lying down in my own bed!! Breakfast, lunch and dinner all served in bed, and in the friendliest sky. It sure pays to be VIP when traveling! This review is for premium class cabin only. I love flying on China Airlines, and I highly recommend its business class since Boeing 777 no longer has a first class. Otherwise I would recommend it too. 5+ stars!! read more

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I feel like 99.9% of airlines have terrible reviews, because the only people who write reviews for airlines are inexperienced travelers who felt their journey was horrific enough to complain about. News flash people: airlines take your money in exchange for transporting you from one city to another. If you want a glamorous travel experience where nothing ever goes wrong and you can sleep like a baby for the entire flight, maybe buy a private jet. China Airlines is a SkyTeam partner, so as a Platinum Delta Skymiles member, this was a major selling point for me. They also offer direct flights from LAX to TPE. I scored round trip economy tickets for just $600 each. I considered upgrading to their premium economy, which is double the price, but after seeing that section in person on the plane, I am glad I saved the money. The seats are only slightly larger, and have less ability to recline. Regular economy was fine, with plenty of leg room and wide, cushy seats. Both our departing and returning flights were comfortable, smooth, and on time. Flight attendants were polite and helpful, not to mention stylish with their perfect hair and makeup. We were served two meals on the 13 hour flight. I requested a Vegan Oriental Meal for the outbound flight, and a Vegan Western meal for the return. The Oriental meal was far superior, including tasty mock meat and garlicky greens, plus a salad and noodle dish. I would not hesitate to fly with China Airlines again in the future. read more

China Airlines - Vegan Oriental Meal - Airlines Near Me - El Segundo, California

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I was BEYOND LUCKY ENOUGH to go on an ALL EXPENSE PAID trip to Taiwan last week and the airline of transportation was China Airlines.... Hmmmmmm what can be said about this airline... Well, first/business class and even economy plus seem extremely manageable and actually pretty comfortable compared to THE BACK OF THE AIR BUS that is coach... And for a 13 hour flight, comfort is what you're looking for... That being said, the price tag on upper class seats, TOTALLY NOT WORTH IT! Sure I felt like a crumpled up piece of paper, but oddly enough both going to Taiwan and returning back to the states wasn't terrible... Actually felt "fast"... For me at least. My travel buddy is probably singing a different tune because she had to sit in the middle seat. Positive Aspects: - Check in & security at LAX = 100% painless. - Decent staff at check in - Everyone gets their own TV with lots of free TV SHOWS & MOVIES & MUSIC & GAMES to keep you completely occupied for the entire length of the flight - WiFi availability -- $22 for 24 hours... FREE if you have T-Mobile... And it is 100% worth it, especially if you use the computer a lot for work... I was able to get lots done on the flights! - Free food & drink - Pillows, blankets & headsets are complimentary Negative Aspects: - Staff coming back to the states weren't all that friendly - CRAMPED LIKE SARDINES in economy - I get that you GET WHAT YOU PAY FOR but... Even Air NZ's Economy is passenger friendly! - The Food is GROSS in Economy... Be prepared & bring enough snacks for those 13 hours! - It's a nightmare to go to the bathroom if you sit at the window or middle seat... If you sit in the aisle, be prepared to sleep with one eye open... Over all, what I can say is- I SURVIVED! I can't really complain because essentially my flight was $44 (I bought WiFi)... But I just want to warn all of those who plan on using China Airlines in the future... I'm sure I will too at some point, but THANKFULLY probably not for another year or two! read more

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To China Airlines, I will go straight to the facts. I had had an extremely bad experience with China Airlines, and request some answers from them. We bought tickets mid February for return tickets : Hong Kong - Taiwan (flight CI 922). At check-in, the morning of the flight, the stewardess (Charlotte W***) simply told us that we couldn't take our flight. Besides generating a huge frustration feeling before our holidays even start, the fact that she didn't propose any solution or even look for solution is simply astonishing. So the reason she gave us is that our names on the booking didn't match our passports. To be precise, our First Name was correct, and our Family Name was also correct. BUT, she told me that we had to put all our middle names as well with our First Names. Apparently, this is a change in the policy that was pushed before, but she was not able to tell us how recently. And as we did not put our middle names, our tickets were unusable, we couldn't take the plane. Everything else was correct : passport number, dates, etc. No solution proposed, no real help, nothing... Oh wait, actually yes, she proposed us a solution : buy new tickets, obviously ! In my country, the middle names are absolutely never used. Moreover, every time I didn't put our middle names in the booking, all the companies let us go on the plane. But China Airlines only decided not to. So I tried to find a solution, any action we could do to amend it. Of course, modifying the booking online by myself was prohibited by China Airlines website. I went back on the website to check the display of the booking page, and where this rule is written. So actually there is now a mention in brackets to put middle names (which I don't remember to see last time, anyway). However, there are only 2 boxes called "Last Name" and "First Name". If you require middle names too, add a dedicated box, it is clearer. On top of that, my first name contains an hyphen, but the website does not accept it. Moreover, I have commas between my middle names, but as the website does not accept special characters neither, how to input them ? Finally, where there is a change in policy, you should make it more obvious ! The technical limitations of the website make everything even more confusing. So at the counter I asked her to amend our booking; not possible neither. How come ?? Wait, actually, yes, she could modify the booking, but ONLY 3 LETTERS... What ? yes, 3 letters. So she managed to amend our son's booking as the middle name was only 3 letters long (of course, with a fee), but not ours... What of a rule is this ? So actually, China Airlines CAN amend booking. Technically and regulatory, it is possible(I presume China airlines will use some kind of dark regulation to explain that only 3 letters can be changed for security purposes...) They just didn't for us. So we finally bought new tickets, with fees, more expensive of course. I made reimbursement request for the old ones, and of course, no answer yet. And I don't expect any. Better have customers paying twice and not losing money, right China airlines ? At Taipei counter, I told China Airlines staff my story, and ask them if they could amend our names, they replied "yes it should be possible to amend", "hum, I don't understand why they told you that in Hong Kong, I am not sure why"... Not necessary to add that the security on board was borderline ; no extra seat belt for the baby (on our knees). So, please, China Airlines, take care of your customers. Try to provide some help. Try to find solutions. Try to answer our requests. And please, take care of our opinion. I will continue to send this email on social networks as well as on private channels as long as I don't get a satisfying answer. Thank you for your consideration. read more

A great platform, where starts to experience the friendship, passion & uniqueness of Taiwan.

Regardless of the day of the week or time you call them, they will never ever pick up the phone. Instead, you will be greeted by an auto attendant saying "they are getting unexpectedly high volume of traffic and they are busy". After this, their system will prompt you to press 1 to continue every 3 minutes. If you fail to do so in couple of seconds, it will automatically hang up on you and you will have to call them again. I have been disconnected like this several times before but finally connected today after holding for more than an hour. Their ability to help you online is also limited. They could not connect my miles account with the tickets after talking to several people. Also, their website is pretty much useless unless you buy tickets directly from them. read more

China Airlines has the worst customer service in the industry. I don't see how they stay in business. What a way to run an airline! John Howard Oxnard, Calif. read more

The flight attendants are rude. Maybe because Im not Chinese, but nevertheless, RUDE. Instead of approaching you in a polite manner, they demand that you put your table down so they can serve you their nasty tv dinner like meal (I wouldve enjoyed a Lean Cuisine much better), and when you ask them for more water, it's like you're asking them to jump into the sea to get it. Not only are the flight attendants rude, but the other passengers were disgusting! The lavatory floor was always wet, and they don't wash their hands! You know how I know? How does someone go in, flush the toilet, and 0.5 seconds later, exit? It takes 15 seconds (sing Happy Birthday twice) to wash your hands properly. Also, my mom and I were sharing an armrest and the man behind her had the nerve to put his barefoot up on it ewwwww! We fixed that problem by throwing the armrest up making his foot fall to the ground. NEVER AGAIN! read more

Situation: Ticketing agent refuses to check me in unless I buy a return flight out of my country of destination. This is standard for some countries, I understand. However, in the Philippines, there is an exception for "Balikbayan" status which means a former Filipino, even when a citizen elsewhere, can return for up to one year without having to do this. --without having to book a flight out. This was on the instruction sheet they printed out for me to see. However yes, you can be an ass about it and lawyer it up and still require me to jump through hoops. Which is what they did. He refused my explanation even when I showed that my passport had those stamps for 3 years now. The agent needed to see some picture ID. I said the passport IS a picture ID. And it has the repeated signatures and stamps of so many Philippine Immigration officers in the years I have gone through. Unless he thinks all those marks are fake, he really doesn't have a case. But they insist on seeing a return ticket. Losing time fast with only 30 minutes left, I went online rapidly to book a flight. They wanted me to book china airlines but after that exchange, I really did not feel I should reward them with more of my business. All the other searches are turning up expensive for any flight out from the Philippines. So the cheapest one I booked in a hurry to present them with their proof. It still was an expensive flight since I don't have the time to doodle around the internet looking for dates and costs. What a farce. I am severely disappointed and I know I can't even get my money back since the online booking said non refundable. If I wanted refundable, I have to pay more. What a scam. They can clearly tell I've been in and out of the country many times without incident. They just wanna be dicks about it and play at acting like Immigration officers. Like they know more! After I booked this Hong Kong ticket out of the philippines, another ticketing lady was just itching to seize upon any opportunity to deny me that she pointed out I cannot book a HOng Kong flight on the 9th seeing as I'm flying from the USA on the 10th of august (that day). I pointed to the date of my hongkong flight---almost screamed: "that's october 9th"!!! (later in the year) She focused on the date and continued to process me. After all that???? I had 15 minutes to blow through security and get to the gate. Finally I wheezed up to the gate having ran and just crammed my belongings in a hurry. The plane was delayed an hour, anyway. What a farce. And the final insult? I was right. Do you know what happened after I arrived in the Philippines after all this??? The immigration officer saw my Balikbayan status and just waived me through, giving me one year stay and without even looking or asking about any return trips. I told them ALL this at LAX but they refused to see sense. It's right there on my passport, stamped and signed! China Airlines got a bad grade this time. It's too bad, really. EVERYONE DOWN THE LINE-- PAST TICKETING-- WAS NICE. Which is why I wasn't really mad at anyone past the gate area. It's not their fault, really. The staff inside the airplane itself were very nice. But if your "front line" is this unhelpful, it's a bad image. I cannot get to the "good part" of the plane ride if these front line people had their way. These ticketing agents would have been very happy just to shunt me aside and make me miss a flight I paid for. I told them that much. I said you will be essentially stealing my money because you know I cannot refund this flight (it being bought on the internet for cheap). Very unfortunate! read more

Normally, I fly Korean Air to fly home, but at last-minute only one seat was available in Business Class on China Airlines to Seoul via Taipei. I only fly SkyTeam Alliances so I can earn miles and only in Business or First Class. Anyway, at the Business Class check/in was the friendly lady, Geraldine, that recommended a quiet Business Class seat away from the galley. She told me for extra comfort and quiet travels, I should sit a few rows away from the galley. I am so grateful for her and because of my wonderful inflight and check-in experience, I will now look at options to Korea with China Airlines. Also, I should mention Taipei is a nice facility, and also, China Airlines had good food and good portions for the passengers. All because of Geri or Geraldine, I have been opened to a whole new experience in my travels to Korea. Thank you! Ni hao! read more

So disappointing after hanging up the phone I spoke to representative Nancy supervisor Elka , Alice I booked my trip through Expedia.com as elite gold customer yesterday afternoon This afternoon I call China airline to re-sign my seat They told me my ticket price was too low They not allowed to re-sign my seat.....lol I suddenly feel so disappointing.... Why they not able to help they told me next time purchase ticket directly from their website At the same time I feel so happy I must got a good deal on the tickets I suddenly remembered that's why my frequent flyer mile was Delta Next time ???? I won't fly with the China airlines! read more

China airline is playing games with customers. Change name on your ticket: $100 Change fly time: $100 + the difference for the air fair. Refund your ticket?? Customers get little or nothing back. Good luck guys. I'm going with EVA airline or others. Not China airline no more. read more

Horrible service. The rude lady in the front named Yvonne Sung. She treated my sons like they are begging for the flight. She asked my kids like criminals. The manager was very cool about the issue and helped us promptly. My kids loved the china airlines service from manila and I was planning to use them all the time. My kids go to school in manila and come back to California 3 times a year. China Airlines lost them because of this very rudeYvonne Sung. Learn some manners. But a big thank you to the manager that helped us promptly. Maybe i will still consider china air just because of the manager. For Yvonne, you get 0 star..... read more

I haven't had an issue with them ::knock on wood:: Yes the night flights to TPE service can be surley depending on the staff, but in general I've never had an issue. Also, could be because I'm an Emerald card with them (top tier) so......usually they're ok. Some of their other passengers are gross, but you can't blame the airline for nasty passengers..... read more

Was booked and scheduled China Airline- CI007 flight from LAX to TPE on 12/31. Their NEWEST airplane Boeing 777 300-ER- the one they are promoting vigorously on major Asian news, channels, and medias UNABLE to flight with no explanation on why. The flight was scheduled to depart LAX on 12/31@23:05. While waiting at the Lounge, China Airlines kept paging passengers regarding to the delay.....No big deals we thought, since a lot of the time airlines running behind schedule for whatever reason. So by 23:00. They paged SOME passengers at the Lounge, "suggested" the flight might not make out tonight, so they will bring out the passengers back to the main check-in lobby. As you can see from the pictures I posted, it was chaos. We were standing there for more than 2 hours, people are spreading all over the check-in counters when there were only 4-5 agents helping over 300 people. LAPD & Airport police were actually called in to prevent riot? China Airline has no emergency procedures or guideline whatsoever- babies were crying, elders were sitting or laying on the LAX main check-in lobby.... They looked like running away from war zone than passengers from U.S..... China Airline didn't even take the basic measure of taking care younger and older passengers, or even first/ business class passengers. Everyone just standing, sitting or laying there... No signs, no communication, nobody speaks up from China Airline- only the frustrated China Airline agent yelling back to customer saying " What do you want me to do? We are short on staff due to New Year...." So China Airline, what do you want US- the paying passenger to do when YOUR plane broke down with no communication, no solutions offered clearly to YOUR paying customers? P.S. This is not just for economy class passengers, I was in the business class..... read more

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Pretty much plan on your flight being delayed (LAX - TPE)

FLEW three times using China Airlines. never had a bad experienced. i was lucky to not experienced what other experienced. even canceling one trip and re-booked it was a wonderful experienced. buy it was in Manila though when i had to cancel my flight and try to re-booked. staff was so helpful. the only thing that i noticed was it was always late. late departure and arrival. i don't know if its for security reason or what. Customer service was A okay to me. some FLIGHT attendant were kinda Rude to some other traveler or they just have strong personality. Top of all. no complained on my side. always remember if you are rude to them they will be rude to you as well. so be nice. and you will get the nicest service that you want. read more

It's always great for me to use China Airlines and never had any issue., but the fourth time makes me disappointed.. my flight from JFK New York - taipei and my last destination is CKG Soekarno Hatta jakarta Indonesia, lost my cell phone that i place in my baggage which is i never experienced before. They need to put more efforts in baggage department for consumers safety. read more

Super disappointed with Premium Economy seats! Whoever thought it was a good idea to make them non-reclining was wrong. What a uncomfortable experience it was to sit 12 hours on a flight and not able to lean your seat back! read more