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    China Town Super Buffet

    2.3 (3 reviews)

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    Ameristar Casino Hotel Kansas City

    Ameristar Casino Hotel Kansas City

    2.7
    (197 reviews)
    5.0 mi
    $$

    The places to eat were all pretty much closed on Sunday at 7 pm. The sports bar service was…read moreextremely slow. Enjoyed the bartender inside the casino. We ate the noodles and fried rice located in the casino. The noodles had much more flavor than the rice. But was still enjoyable. I like it was not crowded. The breakfast we had was in the sports bar and the waitress alone made the stay worth it. She was so friendly, quick, and personable.

    I recently stayed at Ameristar Hotel Casino in Kansas City after checking in on July 12, and it…read morewas, without question, one of the worst hotel experiences I have ever had. Before arriving, I called the hotel to ask about early check-in. I was told that early check-in was available for a $25 fee and that the hotel was only about half full if that so there should be no problem getting a room. However, when I arrived that morning, I was told there were no rooms available. What made the situation even more frustrating was that while I stepped away to use the restroom, one of the people traveling with me was able to check into a room immediately with no issues at all. No one could explain why I was denied a room while someone in my group was accommodated without hesitation. When I tried to get answers, I was met with disrespect instead of customer service. The employee who checked me in wasn't even wearing a name tag, and the employee assisting her, Deb, was one of the most unprofessional customer service representatives I have ever encountered. Rather than trying to resolve the issue, they were dismissive, rude, and made me feel like I was an inconvenience. After multiple trips back to the front desk and repeated complaints, I was finally given a room. Unfortunately, the room itself was just as disappointing. The property felt run-down, poorly maintained, and not particularly clean. It certainly did not live up to the standards I expected from a Boyd Gaming property. The problems continued at checkout. Around 4:10 a.m. July 14, I went to the front desk to check out before work, but there was no employee present for at least 10 to 15 minutes. After waiting as long as I could, I had no choice but to leave without checking out because I was going to be late for work. Later that morning, after I received my checkout email, I noticed additional charges on my card and called the front desk. The employee who identified herself as Joyce was just as unprofessional as the staff I dealt with the day before. When I explained that no one had been at the front desk during checkout, she argued with me and insisted someone had been there the entire time, which simply was not true. When I asked about the additional charges, she became argumentative again instead of helping resolve the issue. I requested to speak with a supervisor, but Joyce told me there was no one else available and that I could only deal with her. After insisting that I wanted to speak with a manager, she transferred me to security. The security employee refused to give me his name, laughed when I requested a supervisor, and told me that although a supervisor was on duty, he was choosing not to put them on the phone. I have never experienced such disrespectful and dismissive treatment from hotel staff. I chose to stay at Ameristar because I expected quality accommodations and professional customer service from a Boyd Gaming property. Instead, I was treated with disrespect from beginning to end. I came to enjoy a relaxing getaway, spend money at your property, and have a good time. Instead, I left feeling frustrated, insulted, and completely unappreciated as a customer. Because of this experience, I will never stay at another Boyd Gaming property, and I cannot recommend Ameristar Hotel Casino Kansas City to anyone. I sincerely hope management investigates how guests are being treated and takes meaningful steps to improve customer service, accountability, and the overall guest experience.

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    China Town Super Buffet - chinese - Updated August 2026

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