used to love the night crew, but idk what happened the new people there specifically the girl with locs is very rude just not the vibe at all it not giving good coustomer service read more

We ordered ahead and our meals were mare completely wrong and when we tried to call they never answered. we called twice with no response. Disappointed. read more

My wife and I stopped in for lunch after Church and got to the register...FOURTY FIVE DOLLARS!!! We were stunned and highly disappointed that they charged us for a couple of toppings, where online, it says it comes with toppings:( Definitely won't be visiting this establishment again, can't afford to!!!! read more

I will never set foot in this business for lack of training of their employees. My daughter and I went there to have dinner today and I had to argue the point about lettuce. WITH that being said we will never spend My money there. read more

Rude manager I don't know what his name is but I do have the store number and I will be reporting him I work for Uber and door dash and I went to pick up a order and the manager was rude AF to not only one employee but rude AF to a few customers will never come to the store even to pick up a order for Uber because of the fact of how rude the manager was la Mexican looking dude and really didn't need to have a adittude at all just the fact of it is is that he was very disrespectful to people and this isn't the first time he has does that he's supposedly has been on a huge power trip according to most of the employees I've talked to he doesn't want to help anyone if he does he has a adittude even if there new hires like tf is wrong with him I'm sick of going places now days and seeing shitty managers and he wonders why people don't want to work with him and or anything 90% of the employees walk to quit but can't due to them needing the money but when the employees ask for only 2 or 3 days off to deal with personal things he gives them maybe if the employees are lucky 1 day on the schedule or if really lucky 3 days like the employees that are not working that walks in he gets mad at them because "they don't show that they would help or jump in to help" like ok there off maybe be a better manager and treat your chipotle family better then you'll be in a better spot and people would but no this manager is nun but a power tripping little dude who needs a reality check and needs to bounce around and not have a ride stancky adittude or anything that's what I've seen 4 times already from me coming and going and talking to 6 employees I will not disclose there names for there job safety but this manager needs to have a reality check before he loses alot of his workers yea there replaceable but once you replace them and you don't chance it'll just repeat I'ma show up again tomorrow more then likely and be a fly on the wall and gather more info like his name and everything so plz plzzzzz y'all stay away from this location unless you want to be in a negative energy and shitty vibes not a good place to go the one off hwy 351 is better and does more and has better vibes and adittudes even the managers so plz plz y'all stay away from this chipotle Location unless you want to be lied to and cheated out of everything and just be in a negative mood and not leave happy and enjoy ur experience from chipotle y'all have a blessed life and may God bless that store and protect the employees from this power tripping asshole of a manager read more

Showed up at 9pm to order food and sat at the counter for waiting as the employees were screwing around talking to their friends. This isn't the first time it's happened. This store always has problems. Half the time they run out of items and end up giving half of what you order without telling you if you order online or end up screwing up the order. You have to go in person to order otherwise they screw you over. To be honest just avoid this store as the only good chipotle in town is the one up north by ACU. read more

I have eaten here 2 days in a row (yesterday and today), and I have to say, this place is doing it right! The food here is excellent. Now to be fair, this is Chipotle, so of course the food is going to be good....but this location seems to taste just a little bit better than other locations that I have frequented. Also, the staff seems to be working in unison and appear to enjoy their jobs. Excellent job Abilene Chipotle! Food: A+ Service: A I highly recommend this restaurant! read more

Not great service, the guy looked mad. Scooped a little bit of meat and charged way too much for double meat. Way over priced for the amount of meat you get. Just so dumb! read more

The serving sizes were child sized when asking for double portions on meat beans rice or guacamole had to ask for bigger portions just because I was getting bare minimum, have not had an issue with this at other locations, the rice was stale like it had been sitting out for a long time. Met with attitude by server making bowls. Didn't have spoons, forks or straw for drinks. Food also had a over whelming sweet taste that I hadn't had in any of my bows before and I had my normal order read more

Rude employees, seemed like customers were a burden instead of the reason they have a job. Ordered chips and queso and got a very small amount of chips, like maybe 10 total. read more

Am I the last person in Texas to go to Chipotle? Mike and I have never been to Chipotle and decided to give it a try. The line was long, so the guy in front of us told us how it worked. Huge appetite, get a bowl. Medium appetite, get a burrito. Just normal hungry, get the tacos. I went with chicken tacos, and started the assembly line. Rice on a taco? What? Beans on a taco? Now your kidding with me. Nope. I tried the cilantro rice, but not the beans. The chicken was nice and moist. Great pico de gallo. Throw on the sour cream, cheese, lettuce, and the medium hot sauce. Mike tried the steak tacos and added queso along with the veggies. Three in an order, and they were big. Absolutely delicious! And I liked the rice! It actually added to the taste of the taco. Because of my stomach operation, I could only eat one, but I watched Mike chow down all 3 of his in nothing flat! I had a BOGO free coupon, so we had a great meal for half price! The guy next to us had the biggest burrito I have ever seen, and the bowl on the other side of the table was even bigger! Mike and I definitely should of tried Chipotle sooner. I'm now a fan and will be back. read more

Chipotle Mexican Grill - Chicken tacos. That's a lot of food! - Mexican Near Me - Abilene, Texas

This place is somewhat new and you can tell. Out of everything. Workers have no idea what they're doing. Hopefully they improve soon. read more

Chipotle Mexican Grill - Mexican Near Me - Abilene, Texas

Food is amazing. Interior is trashy. Floor was not swept, there's trash on tables. It was like this the first time I tried them. Assuming it always is. None of tables were wiped off read more

Chipotle Mexican Grill - Trash on floor - Mexican Near Me - Abilene, Texas

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Y'all. What a horrible time at chipotle. Did my first online order. Highly do not recommend. Finished putting my order online, the payment part didn't work so I chose to pay when pick up. Estimate time for pick was 20 minutes which was surprisingly quick because we did an office order 5 plus people. But hey who am I to argue with the machine. So I get to restaurant, sign on the door says digital orders only. I'm think yay, it'll be quick. Absolutely not!! The people working there are super quite, doesn't even say hello as I'm standing right in front of him. So I asked him when my order was going to be ready.. there were several in front of me. Which is cool but don't tell me to be there 40 minutes early for an online pick up. So I finally get my order, the guy hands me the bags and says thank you. I told him I needed to pay.. I mean I could've just walked out. So I pay and check the order, I was missing a bag of chips. So I informed the lady, she rolls her eye and makes a noise with her mouth of "annoyance." I was instantly annoyed. I didn't say anything to her but just thought really.. I'm paying for food..I want my full order. Couple things, use the normal line prep food to make orders, if you go digitally the use the space to make order go quick. Second, the manager was actually nice and helpful. He needs to find people who have manners and respect. read more

Fast, hot, flavorful . My burrito was two days worth of food. I got sofrito, all the veggies, brown rice, and pinto beans.

Super busy with one guy working the area. Person checking out was doing nothing and acted like she didn't want to be there. Out of a lot of things which was frustrating read more

Why I gave it a 1 star bathrooms were semi messy. When I asked for steak I got a half scoop so I ask for a second scoop a chicken hoping for buddy to be generous nope again half scoop of chicken.food was cold. if It wasn't for my company providing me with food I would of walked out and left the whole bowl there on the counter. Whoever works Sunday afternoon shift needs to be retrained. read more

great and fast service. Delicious good food !!! I went it Friday night and usually it's some ride managers out of everything and a mess but something was different this night !!! read more

Burritos came out hot and fast. The meat looked dry but definitely wasn't, and the veggies had a nice crunch to them. We even got fresh rice and fajita veggies right off the grill so we timed that perfectly. Really the main reason I'm writing this is to call out the guy who started off serving us and explained what was going on. He had a great personality, super friendly, funny, and he knew his stuff. We'll definitely be back for him alone. read more

They can't seem to read the order when I place a mobile order. They don't got a phone number to be able to call. They messed up my 80.00 order. Wish they could find someone who can read. read more

Not a lot of vegan options in Abilene so it's good to have a Chipotle to get a meal. I order my veggie bowl and head down the line putting on my vegan ingredients when I get to the end of the line and no guacamole. Huh? What? No guacamole? It was like KFC running out of chicken. They didn't say anything until I got down until the end of the line. I walked out without my bowl. Headed somewhere else to get dinner read more

To preface, I love Chipotle in literally any other location other than the one here in Abilene. But the one at this location NEVER has any of the food you want. I come there wanting chicken - they're out that day. I come again wanting steak - out as well. Texas is the largest producer of steak in the US, yet they don't seem to know how to acquire a butchered cow. On top of the protein options they're constantly out of, they never seem to have the salsas, rice, queso, even lettuce. I WILL say the customer service is typically good, but mostly because they're constantly apologizing for all the stuff they're out of. Props to them for probably having to deal with unsatisfied customers a lot. read more

during lunch at 12:25 they run out of rice, they said we could wait 5 minute, Why would you run out of rice during the busiest time of the day??? me and my family left and went to Rose's Cafe!! last time I ate a this same Chipotle they ran out of Chicken during lunch!! I don't recommend eating here, I'll never go back there again. read more

The workers are so stingy when it comes to the food portions. A single scoop of chicken was actually a wimpy half a scoop. Come here if you want to be scammed out of your money. read more

I don't recommend ordering online from this location. They consistently run out of supplies and the customer service is atrocious.

Every time I come here they are out of very key ingredients. I came today and they were out of all rice and pinto beans for "the rest of the night". It was 5pm and they don't close until 11pm. I saw at-least 6 people walk out after being told, which doesn't seem like a great thing for business. It's very disappointing because I typically love chipotle! I'm hoping the new one does better. read more

Lamar is awesome and keeping the vibe chipotle should be!!! I hate to see so many negative reviews but this is the only location as of now in Abilene and I understand that there is a high demand for chipotle here. I had some rough experiences with chipotle but lately they are crushing it. Keep up the good work. read more

I ordered online because every time I go into the restaurant the card terminal cannot read my card. This is the only place it does not work. It works at every other business in Abilene, Texas, and even out of state. But for some reason it does not work at this store. So I tried to place an order on the website since the mobile app crashes every time I sign in. I ordered a burrito bowl with NO rice and the bowl had rice and no black beans. Some how the order was misread and rice was added and no black beans were added to the order. Not everyone is perfect, but I would have liked to call the restaurant and see if I could have gotten my money back and returned my food, but if you call the restaurant it is just an automated system that is not very helpful at all. This is very frustrating because I have to find a different way to order from chipotle than just being able to walk in or use the mobile app. I think the only solution is to just take my business elsewhere. So the link they replied with to "resolve" this issue only offered a free small drink. Kind of laughable considering there's been multiple issues with trying to order food from this location, not to mention the order that was messed up today was almost $15. It would have been nice if this location could have just written my name down on a registry and just given me my CORRECT order at a different time. I think I will just take my business elsewhere, what a joke. read more

What a joke. After ordering they ran low on steak. So I waited and I waited and I waited. Mind me folks, all I ordered was a steak quesadilla. After watching 4-5 people blast thru the line I start getting steamed. I watch my order change hands 3 times and then the main idiot gets it and can't find a knife so he grabs a plastic knife and just destroys my order before my eyes. I just walked out. DONT WASTE YOUR MONEY!!!!! read more

When we walked in almost all the tables were dirty! The food station was very very dirt. It cost us $40 for crappy food and we didn't even get that much! Would never recommend this place to anyone. Will never be coming back and this was my first time here! The picture was my " large chips." read more

Chipotle Mexican Grill - This was my large chips!! - Mexican Near Me - Abilene, Texas

I had issues with chipotle the last time I got it delivered (barely any meat in my bowl) so I figured I go there this time. I'm not sure if management trains the employees to remove the membrane from the meat or not but it needs to be done. I just ordered the barbacoa bowl and the majority of my meat was membrane (disgusting). To make matters worse, I ordered chips and salsa and did not get it. I've traveled all over the world and have eaten at many different chipotle's and this is, by far, the worse one. read more

Literally got my order wrong twice a how is that even possible, both times the burrito bowls were watery...honestly was disgusting would not recommend read more

Chipotle Mexican Grill - Mexican Near Me - Abilene, Texas

No vegetables, cold meat, sub par service. 10 dollars for a bowl of cold rice and meat.

Ordered online for pick up at 1:30pm. Parked at 1:20pm when I received a notification that my order was ready at the pick up shelves. The Chipotle app said it was still being prepared. Walked inside and checked the shelves my order wasn't there waited till 1:30pm my order still wasn't ready. Decided to ask the order maker and was told someone must have taken it then returned back to making orders. Stood there not knowing what to do next when I decided to ask another cashier about what has happened when the order maker said " I'm making it now". Tried to tell her thank you but she wasn't having it. Only gave it two stars because my order was right and the queso blanco is delicious. read more

Look we've all been to a chipotle and it's great, even this one is great in the unlikely circumstance they have it together when you visit ! :) I go often, and not at random times or when it's super close to open/close time. I get covid and everything going on.. but come on. Each time I go now, which is a few times each month, there is always something missing - not something random like corn or hot sauce. I mean they're missing steak, chicken, rice, beans, cheese, guac like the main stuff.. and it's not just 1 of these is missing it's usually at least 3 things missing. Oh and chips are a 50/50. Now let's say you catch 'em on a lucky day and they do have everything available, the entire assembly line workspace where they prepare everything is completely trashed. And the tubs of ingredients have like 4 things in each one because it's all sloshing around I guess. I don't really care but like.. really? The reason they don't tell you they're missing ingredients with a sign or when you walk in is because they want you to wait in line so by the time you're told they're missing stuff you're already committed and they get to take your money for food you don't even want. Like who is even getting sofritas or whatever. Yikes. Good luck ! read more

The lady who cashed me and my friend out was extremely rude. I asked nicely for some queso, and she rolled her eyes and sighed. I get it was a long day maybe, but don't be ugly. read more

I usually love the Abilene Chipotle, but my chicken burrito bowl today was totally inedible. Every piece of chicken was charred to black and burnt. read more

Chipotle Mexican Grill - Burnt chicken, every single file piece :( The burnt taste made the entire bowl inedible. - Mexican Near Me - Abilene, Texas

This was the best chipotle we've ever had, we travel all over so we've been to many. Chips were perfectly crispy. Meat was warm and fresh. Good sized portions. And service was great! read more

Today they were out of chips and corn. It seems like every time that we go they are out of something!

Poorly managed. 3 girls standing around at to go doing nothing while 1 lady worked the line by herself. We waited 20 minutes for a burrito because of laziness and no oversight. read more