Staff aren't too friendly, it needs to cleaned and I asked for black beans but received pinto beans. I only came here because my husband and I had business to take care of in the area and wanted to eat by the water. They also charged him extra for half and half meat which we've never had to do so before at any other location. Chipotle is quite expensive, almost $40 for a bowl, burrito and two guava Jarritos drinks read more

The food was good, the got my order correct. They put the wrong beans on my wife's bowl. Service was quick. But they charged extra for half meat which was a little off to me. read more

Service was pretty slow. The food qualify was good though, so I'll give them that! The place is usually pretty quiet. I've seen busier chipotle's, so I hope they don't close for the quiet foot traffic. read more

Rice was severely undercooked. The staff was not friendly. The steak was fresh and perfectly cooked. The seating is extremely cramped

I don't expect gourmet, but I do expect the portions and my order to be correct. The servings were laughably undersized--barely a scoop of anything--and to top it off, my to-go order was wrong. Missing items, incorrect ingredients, and no care taken to check before handing it off. If I'm paying full price, I shouldn't have to play "guess what's in the bag" when I get home. Disappointing and not worth the money. read more

This location was disgusting. We didn't actually manage to eat, since we entered and got in line. The line was so slow, we were fortunate enough to realizing that literally every single table was filthy -- food on table, trash, spills. This was at 4:30 too, so before the dinner rush. We definitely won't return here. Yikes. read more

We stopped in this Chipotle restaurant during a field trip. They moved the line quickly. The small dining area needed someone to tidy up. Someone spilled soda on the floor and it sat there a while. I'll be back read more

Chipotle Mexican Grill - people eating in a restaurant - Fast Food Near Me - Annapolis, Maryland

Sadly, this is the worst Chipotle experience I've ever had. They really don't care. First, the tables are dirty and stayed that way as long as we were there. This is despite there being at least four people in the store including a couple people who didn't seem to have anything to do. When I got to the line, we were asked if it was to go or dine in. I said we'd eat there if we could find a clean table hoping someone would realize that every table was dirty. Nope. Then, they were out of black beans. I guess that's ok but the preparer had no intention of going to get more or to see how long before there would be more. She offered the pintos which were dried out and crusty. When I pointed that out, she had the audacity to say "I guess they need more water" but then do nothing about it. Do you know how long Chipotle beans have to sit to get dried out?? Ultimately, I decided that I just didn't want anything. My wife offered to split her meager bowl with me. read more

Chipotle Mexican Grill - Fast Food Near Me - Annapolis, Maryland

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This is for seating, Why is the seating always closed off during the highest traffic time (eating time)? Fri-Sunday

The absolute Slowest service I have ever seen it was unreal, the portions were very poor as well. The food tasted poor too. Overall terrible experience read more

It did not surprise me to see that this location only has 1.5 stars. But I seriously hope these reviews are actually taken in to consideration. For our experience here, it was the customer service that really blew our mind. There were four ladies working last night and they treated us as if we were committing a crime walking in after 9:30. I understand that this location closes at 10 pm. If you do not want to serve your customers until ten then the closing time should be changed . When we arrived here, there was one older couple paying for their food and no one else there. We stood there for approximately 10-15 minutes watching these ladies clean , giving us dirty looks, making us feel extremely uncomfortable. They did not acknowledge us, greet us or say give us a minute . Just nasty stares . The lady who was going to serve our food just walked away and the cashier had to walk over to us and take our order. And on top of it with an attitude , it felt like she was throwing our food on the plate and she wouldn't even say a word to us. We go to pay, and this other lady comes from the back talking in Spanish, and guess what , she starts talking about my boyfriend who was paying for our meal. Of course they had no idea that we are actually Spanish speakers . So I just stood there and listened and then she walks to the back and starts talking about me and the other lady comes out from the back and starts giving us a nasty stare. My boyfriend and I are just like WTH did we do wrong here? We just came to a fast food restaurant to get dinner. Then the older lady who was with her husband who had ordered and paid for their food before us came up to the cashier and asked if she could use the restroom. The cashier just looked at her and said "it's closed". Then another lady in Spanish says it's 10 pm what is she thinking. I looked at my watch and it was 9:57 . The older lady just walked away, I felt very bad for her . These people working provided the absolute worst customer service we have ever dealt with. I never leave bad reviews but I had to here because I hope action is taken if you care about your customers. I don't hope they get fired or lose their job but I would hope that they can get some customer service/hospitality training for future customers. We will not be returning to this location and it sad because it's in the perfect location, downtown Annapolis. What an unpleasant surprise! read more

We stopped in this Tuesday for some lunch, we sat inside. The servers got one of the four meals incorrect. My daughter asked for a rice bowl and she got a side of rice and a side of chicken inside the bowl container and inside other smaller containers. It was super odd. But I will report that the food I was pretty fresh tasting and well put together. The lettuce only had two leaves that I had to pull out... and the rest of my salad veggie bowl was good (salad/brown rice/beans/corn salsa/guac). The employees were not very responsive. They had a distant look in their eyes and it didn't see like they were paying attention much. When I got to the the register I needed to ask for chips like 5 times. He just didn't respond, it was weird. Then I asked about the restroom. The lady said there is a restroom but she didn't know the code it should be on my receipt, and walked away. I told her my receipt was in the trash, but she just shrugged. I was surprised for the response, not very customer service oriented. So I looked behind the counter but no one would pay me attention. We were the only family in the restaurant. I went to the trash that was overflowing and grabbed my receipt. I wasn't happy about that, but I got it and was able to use the restroom. They had a men's and women's room. The code was four digits, easy to use. The bathroom was okay, it had soap and towels. The place was okay in cleanliness. The floors were slimy... like there was grease on them. I can't say this was the best Chipotle experience I had, but it's better than the mall. But I don't think I will return to this one. I was not impressed. Such a big name, I expect more. I expect better customer service. I will not be back. If you need your Chipotle fix, I guess the food was good enough, but the service wasn't worth it. read more

drink machine sprayed soda at you, no ice, the guacamole was brown, there was no hot sauce and the customer service was poor, probably my worst experience ever at a chipotle! read more

This is the worst Chipotle I have ever been to. The tables are always dirty. The people that work here look and act like they don't want to be here. I came here a couple of months ago and it took, not exaggerating. 10 minutes to get through the window ordering and paying for my food. Today, I walked in to get food for my son whom I am visiting and there is a sign that says they are only taking mobile orders.......had to download the app at 6:30pm, place my order and pay only to be told the soonest I'd get my order is 7pm!!!!!!! I would leave if this hadn't been a special request from my son. Ridiculous! read more

Wow can't believe this Chipotle has such low reviews. But of course is full of complaints. People will go out of there way to complain but not to compliment I will say my first experience with this location wasn't the best but then again I order through DoorDash and apparently I didn't submit my order correctly I did have to drive to the location and they corrected the situation with no problem. It is right next to the marina and in between the shop Will definitely return but probably not use DoorDash read more

Portion size and cleanliness!!!! What a rip off, even after the CEO came out and said they will give better portions, the employees didn't get the memo. The employees don't want to serve bigger sizes because they would have to cook more. Fix it or I'm done with Chipotle's! read more

Easily the worst chipotle I ever been to, plus most of the time it's mobile order only because they're so under staffed

Order a fully loaded burrito through door dash on a Saturday night. Waited a full hour for food to be ready, and when it finally arrives I bite into my burrito, and it turns out it's completly filled with rice, cheese, and 3 black beans. What a garbage location with lazy cooks. Never coming to this location again because you know Chipotle doesn't care. What a bunch of clowns. read more

I ordered tacos for delivery and each one had maybe a quarter sized pinch of barbacoa inside. The side of guacamole was only 3/4 full. Way too expensive to be leaving the protein out of the meal. read more

This may be my last time eating at chipotle. Chipotle is one of my favorite things to order when I want something to go or am out and about. This is the third time this month that my order is not correct. 3/3 times I ordered chipotle my order has been wrong every time. I ordered a veggie burrito (guac) with pinto beans, brown rice, cheese, sour cream, lettuce, and corn salsa. In my order I received a burrito with white rice, pinto beans, and corn salsa. There was nothing else in my burrito, not even lettuce. We paid $13+ (not sure how much delivery was with uber) for a burrito with 2 of the ingredients I asked for. I'm going to be taking a long break from eating at chipotle because every location this has been the same deal. I do not recommend that you order through uber or doordash or grubhub or even the app! We have tried all three and we keep missing our ingredients. Don't waste your time and money. read more

I ordered for pickup and got two bowls and chips. I took it home and after opening it there were no chips inside the bag. There was also no guacamole on the bowl. Altogether that is over 4 dollars wasted. The guacamole is so expensive and to just not even put it on the bowl is terrible. I left a tip which I shouldn't have. read more

Average tasting , rather boring fare. Fairly Healthy option though. Had the carnitas, was ok. No lines guess people had better plans. Chicken is better. Tasteless meal, guacamole made it worse. This is my opinion a lot of people like it. read more

DO NOT bother ordering from this chipotle!!!! they will mess up your order EVERY single time! unbelievable. I am so mad. they forget the guacamole every single time... after charging you an extra $3 for it, it's unbelievable! we keep ordering from door dash ( the drivers are always great, no complaint there) , but this time when our order arrived wrong , my husband went down to the store to complain. the place was a mess... tons of people were there complaining too and it was super dirty. This place needs to be shut down or have a major turn over!So disappointed read more

This place sucks! They never give me a normal portion and I ordered pickup and they gave me the completely wrong thing. Also they never open on time and close way to early read more

chipotle at the Annapolis mall is very unprofessional and very unorganized stood in line for about 20 minutes just to order my food, just to tell me, when I'm checking out that there is no salad dressing on top of that. They were stingy with the meat. It wasn't even a whole spoonful of chicken. that team was moving very slow.... I counted at least 10 workers. read more

Clean and friendly. Food was fresh and they had everything needed for my order. The tables, floors and all other surfaces were clean.

Visited this Chipotle today and it was unlike any other I've eaten at. The food in the bins looked like it had been sitting around for hours and was brown. When I asked if they had anything fresher the server just stared at me. Staff is rude and I threw most of my food out for fear it would poison me. Stay away. Another clue downtown was bustling but this place was empty. A waste of money read more

This place somehow found a way to run out of tortillas for in-person customers, but magically had them for online orders. The trash is completely overfilled, the floor is a mess, and there were no napkins available. What kind of Mexican food joint runs out of tortillas man?? read more

Worst Chipotle ever. Ordered from here through Postmates this evening and received their new special, raw chicken burrito bowls! Now I'm hoping that my son and I don't suffer any repercussions from this Chipotle's negligence. Steer clear of this place. read more

Nothing is ready on time and no one seems to be rushing to get orders ready. No one seems happy to be working. They opened 6 minutes after they say they would. And nothing was ready. I feel like I'm watching sloths move behind the counter read more

The past few times we've ordered from this location we have waited far past our pickup time, there's always multiple people waiting for their orders and they constantly get things wrong. just so inept at making three bowls. also, it's never clean. read more

Really a terrible chipotle. They receive a lot of business from the surrounding schools and therefore feel no pressure to maintain any quality whatsoever. Things like random closures, online orders only or shortages of certain common items are commonplace with this location. The feeling of having to jump through hoops to order food here is just part of the experience. In the future I will be certain to take my business elsewhere read more

Who. Is. Running. This. Store? A group of raccoons inside an overcoat? Are they trying to get Gordon Ramsey in there to rescue their business? So many questions, but ultimately, I don't go to this Chipotle and I will tell you why. In the maybe three years since they have been open I've experienced incomprehensible things including: -fecal matter on the floors in the bathrooms that I have had to tell staff about and then listen to them scream from down the hall when they find it. The entire staff at the time. In the bathroom. Gathered around to gaze upon the mess. -cold, awful food (honestly, the least of my concerns) -a regular state of affairs where the store looks like a tornado hit it (napkins smashed into the floors, no hot sauce, no utensils?, dirty, trash-strewn tables) -a visit where the employee said they were out of pico yet, lo, there it was at the take out station. Alas, she was "not allowed" to put it in my bowl because "it was already paid for" by future, unplaced take out orders. It is legitimately Lord of the Flies in there. I am perpetually surprised this location remains open and, though it is a five minute drive from my home, I go over the bridge to Edgewater where the food is good and I'm not so disgusted by the mess every time I walk in that I walk promptly out. read more

Terrible waist of money. This business needs to be managed better. The whole thing needs to be scrapped and started over. This is a good location that needs to be managed better. First of all it should be opened for lunch. Let's start there. It's stupid to not be open in Annapolis at lunch time. read more

Probably one of the most poorly run businesses in all of Annapolis, I ordered online 20 minutes before showing up and 5 minutes after it said it would be ready then proceeded to wait another 45 minutes. I ordered double chicken and guac in my bowl and received a half portion of chicken and no guac. (not the first time an ordered I have placed wasnt fulfilled either). Honestly a disgrace to all of the restaurants in downtown Annapolis. Will be taking my business to the moes nearby from here on out. read more

Have messed up every single order the past 5 times Ive went. Ran out of cheese at 4:00. Terrible.

Worst chipotle location I've ever been to. The serving sizes are terrible, and even worse if you mobile order. The workers are rude and customer service is only slightly better than their portions. read more

This is literally the worst Chipotle ever. I rarely write reviews but tonight was the final straw. I live downtown but will now only make the drive out to the mall if I must have chipotle, however I'd prefer to not even give them my business. Every.single.time. we go there is some sort of issue or mistake, we've even been verbally assaulted by a worker once and had to walk out without our food multiple times. Tonight I went in and there were three, yes literally only 3, people in line in front of me. After 20 minutes I was still waiting. No clue what the people working were doing, they clearly didn't know either. The line started getting so long they had to shut the doors and do online only, yet myself and the 3 people in front of me were still waiting. When I finally got my order started, it then sat there with just the meat for about another 5 minutes before someone would ask me about the rest of the toppings. Then the guy tried to wrap my burrito and it must have been his first day cause he couldn't do it and had to ask another person to help. The woman came over without gloves or washing her hands (she had been working the register) and started trying to wrap it. At this point I just walked out with no food. I wish I could say this was the first time something like this has happened at this Chipotle but it's literally every time. I've complained to Chipotle corporate and they send a generic sorry email back. My honest advice is avoid this place at all costs. Try something else downtown or if you must have Chipotle, do the one at the mall, hopefully it's at least a little better. read more

I live in town, so this location is convenient, but it is terrible. To point: the place is dirty, the rice was crunchy (this was at 7:30 p.m.), the employees were polite but not "engaged." I just go out to the Annapolis Mall location. I realize that all businesses have some days better than others, but I've been disappointed too many times to waste my time and money on this location. read more

Ive left a review before and im leaveing another one I will not do grub hud or any other delivery service because unless I can see them preparing the food I will not be satisfied. You get more it seems like when your in person. Not happy my meal was thrown together read more