Awful. I eat a lot of Chipotle, at a lot of different locations. This Chipotle actually blows. Food isn't bad. I mean it's worse than at other Chipotles because the employees give zero shits. Don't get a burrito because they'll do a half ass job of wrapping that thing and then it'll fall apart when you're munching that shit. The service here is possibly the worst I've ever seen. The employees don't wear hair nets, sometimes not gloves, and pay zero attention to you. They listen to loud music when you're ordering. They're extremely rude. Half of them are on break all day long - they're sitting at tables for customers taking up space and eating, because of this the line will back up almost out the door while 1 employee makes the shit and checks out people. God help you if one of their friends comes in because they shoot the shit with them and waste your time. Avoid at all costs. Absolute dog shit service. read more

Would give 0 stars if I could. Always out of basic stuff. No lettuce for week. No fajita veges for 2 weeks (despite being within 1/4 mile of multiple grocery stores with an abundant supply). Today they were out of "burritos" (no tortillas). Just close if you can't provide basic ingredients. read more

Food is delicious if you don't mind the occasional human hair in your guacamole-topped salad (see photo). ***1 week later, CMG resolved with a refund for my whole party. Refund made seemlessly by CMG. Returned again last week, this time with no issues. Upgrade from 2 stars to 3. read more

Chipotle Mexican Grill - Hair pulled from my guacamole salad. Always kinda disgusting, but otherwise, the food is good. - Mexican Near Me - Ardmore, Pennsylvania

Issues come from the top. The manager said nothing while his apathetic staff slothed through delivering brown guacamole and an incorrect order. Burritomygod this place is the cesspool of Chipotles. Just go to El Limon and save yourself from this Mexican mess. read more

I live close, so I freqeunt this location. The employees always seem to have negative attitudes. The service is always slow, despite having several employees present. And, they are always out of something!!! read more

STILL THE WORST! Dependably slow, unfriendly and the dirtiest chain restaurant in which I've ever had the misfortune to venture. If you like to see overflowing garbage cans, dirty tables and openly hostile employees, then this is your place! read more

old rice , meat and vegetables all around the containers, dirty cutting boards , food preparation with long hair without haair net. turned around and walked out read more

Didn't even want to give them one star. I ordered the steak fajita quesadilla. A popular item from TikTok. These people prepare your order how they want. I had one that was wrapped in foil like a damn burrito the other burned like old food was stuck on the quesadilla machine. All the ingredients were sides in little plastic cups. The only explanation was, "yeah I don't know why he made it like that"! Are you dumb! I'm pissed. read more

0 stars for me. Do not let your cravings decide whether to order here or not. It is so pathetic, they just throw anything in your bowl, the mixed veggies are straight chopped bell peppers, last time I ordered from here I had a sticker still on a piece of one. I can only imagine work conditions in that place. No one cares to work, nobody values excellence and customer service anymore. Do not for one second think that this location is a good place to get a once upon a time good meal. You will be beyond disappointed. read more

The Woman Taking our order of 2 was rude and rushed us.She didn't have bowls and took 5 minutes to get a new stack of blowls.She then didn't even continue to take our order and talked to her co worker instead.After 3 minutes she continued our order and was rushing us with our hands telling us to let's go.the portions were extremely small for the price our order was. for 2 bowls and 2 drinks it was $30. the tables were disgusting and not clean . They had loud music playing with terrible language and offensive words .When my boyfriend asked for something she forgot she rolled her eyes at him . read more

I recently discovered this location and visited today. To be transparent, I'm closer to the City Avenue location but they suck. I'm willing to drive here which is out of the way JUST because I frequent Chipotle. I took a break because I was sick of constantly being disappointed by the other location but today my food was good and so was service. I didnt have to worry about my food not being done when I arrive nor do I have to worry about if salad dressing is available! read more

worst staff ever. the woman that helped me was very rude. she kept giving me side eyes and weird looks when i asked for the simplest things. she gave me a lot of attitude. after i ate, i came back and asked for a drink. i asked this one woman, and she said nothing. then i asked the lady that served me earlier. she was cleaning, and looked up at me. SHE SAID NOTHING and rolled her eyes. i gave up asking for one. this staff was horrible. (it also smelled like marijuana). if i could give 0 stars, i would. read more

Well seeing my wife is spanish(Mexican descent)i stopped in to see what these guys got. Now seeing i get this anytime i want and fresher i wanted to give them a try. I went and ordered some Barbacoa tacos soft shell. I had the option for hard shell or soft. First off there wasn't alot of meat, and it was a little too chewy, wasn't shredded down enough, not too much flavor to it. The tortilla they use tasted store bought, not made in house. I guess this being a chain they need to cut some corners. They asked if i would like it to be spicy and had different options of hot, medium, or mild.. I clearly like it to be spicy and if that was their hottest then they need to go back to the drawing board and figure out where they went wrong. The lettuce they put on there looked like it needed to be thrown out, and the corn looked like they sat in a dish to long . I guess i am spoiled from my wife and her family's version of barbacoa and how they make it. The service could be better, they had one person up front and he was making the food for people ordering, so i had to wait for the girl to come up from the back .. doing what, i don't know.. but for someone to call you , for you not being at your station.. She had a bit of an attitude like i'm at fault for messing up her girl chat in the back. Place was kinda not busy , maybe she could have been cleaning a little, some of the tables were messy, the floor were sticky... the bathroom was not the greatest(had to wash my hands) I will most likely not come back to this location, they do have one around my way.. i'll try them again, hopefully its a lot better than this spot read more

Today my boyfriend and I ordered food from this Chipotle. The lady who made the food only gave each of us half a spoon of protein.. alright ok. Ordered chips and after we got home we found out the cashier forgot our chips... this is the second time this restaurant forgot to give us chips!!! I know it's partly on us not watching her put chips in the bag, but come on. Telling the cashier "I want chips" and having them confirm and reply "Ok" should really be enough. As soon as I opened my salad bowl, a small black bug came out my food... nope! We trashed all of the Chipotle food we ordered today. Chipotle continuously messes up, I feel. We decided to not eat at Chipotle anymore and honestly recommend our friends do the same. read more

Chipotle Mexican Grill - A bug from my Chipotle salad bowl. - Mexican Near Me - Ardmore, Pennsylvania

Extremely disappointed. I had a poor experience a while back where they ran out of many items and were unable to fulfill my order adequately. What was frustrating about this was that they never told me certain items were not included. They served my chips in a soda cup, which was odd and resulted in under-portioning. Just today I gave them another shot but I was equally disappointed. I placed a mobile order and ordered a burrito with queso inside(among other fillings,) yet when I got home I came to realize I was served a bowl with no queso(despite having paid for it.) Once again no one told me, and I didn't receive everything that I paid for. I don't want to ramble on any much longer but just please do yourself a favor and avoid this location. read more

I went here Sunday night at 830pm. I walked up to the counter and there was 4 pple working. Not one said hello. The guy in the back was cleaning the grill and was swearing bc the manager didn't buy the right grill brick. The employee at the counter was cleaning and didn't say a word until she told me that they were out of a few things, black beans being one of them. The pinto beans looked horrible as when I asked if they had other ones the man in the back, that was swearing, told the woman that was waiting on me to just add water. That's when I told the lady to cancel my order. I will never go back to that location. All the tables in the whole place were dirty. Not what I was expecting at all for a chipotle. read more

I went to this Chipotle for lunch with a friend today (which I found out she has been oddly mispronouncing it Chipotay all her life haha). The inside and surrounding was rather clean with a welcoming atmosphere and friendly patrons. I ordered the chicken burrito. I opened it and it was split in half which made it almost impossible to eat without a fork/spoon. I also took issue with the cashier who seem to hate her job or maybe, was just having a bad day. Overall, I love chipotle fresh ingredients and will eventually give it a try again. read more

Chipotle Mexican Grill - Chicken burrito - Mexican Near Me - Ardmore, Pennsylvania

Was so impressed by the staff handling of gluten free alergy!!! I wish I could leave a staff review. We let the guy know we had an allergy. They removed gloves, washed hands, retrieved a new box of lettuce from the back, and put on new gloves to handle. Excellent customer service!!!! read more

This location is apparently back to online orders only. Yesterday the in person ordering was bloxked off with chairs. What this has resulted in is about 15 separate groups of people all ordering from their cell phones and standing around for much longer waits then if allowed in person ordering. On top of that if seems like they pick and choose which order to make. read more

Absolutely the worst Chipotle I've been to. I've had food delivered from this location multiple times (because it's the only one close enough) and all but one time they got the order wrong. Half the time it's not something small like one topping missing, but something that I can only imagine is the result of randomly swapping peoples' orders. read more

How is it possible to have five things in an order and every single thing comes out wrong somehow? Also they did not have chips but we paid for chips. We were told we could just get a refund through the app--we cannot. This chipotle is run so ineffectively I have no idea how it's still allowed to be up and running. 0 stars if I could. read more

Terrible service. Rice is half cooked. Served half the quantity coz most of the bowls were almost empty. Didn't care to refill them.

I hate this store , the sour cream be to watery and every time I come in I ask for a-little but they always put extra sour cream on it then when I say something they catch a attitude with the customer . I wasn't even up that they gave me extra sour cream , I just thought they didn't hear me when I said I didn't want a lot . But the workers are very rude and you can't treat people like that . I wanted a refund but they wouldn't give me one. chipotle has really changed and i use to work for the company in high school . read more

POORLY MANAGED LOCATION The worst Chipotle location ever. I'd always go to chipotle for my fast food fix, however this location has convinced me to look for another Chipotle instead. The food is good like any other branch, but the staff is miserable.. every employee I have interacted with has always given me and other customers I know a bad attitude. I once dined in with my father who had trouble ordering since it was his first time. Instead of helping, the employee kept rolling her eyes and talking fast and loud at my dad. At the end of the ordering line my dad even apologized and said it was his first time ordering at Chipotle.. the employee said "ok so what" and rolled her eyes again... This is just one of the several attitude issues I have experienced at this Chipotle location. This is also my first 1 star review on Yelp. POORLY MANAGED LOCATION read more

This location has messed up my order over 50% of the time. When I've went in to have it fixed I'm met with rude customer service. I understand being busy and dealing with customers is a lot, but I have the same experience with this location on multiple occasions. read more

Great portions. Well seasoned meat. Conscientious staff. Best Chipotle I've eaten at!

Been a here a decent amount over the years. I'm not a huge consumer of Mexican food but do enjoy it on occasion. Generally speaking, this place is pretty quick and gets the order right. The quality of the food is A-OK--nothing stands out as crazy good. Sometimes, you can feel rushed, especially if you are not familiar with the menu, and the high traffic means that the place is slightly messy at times. read more

This visit was terrible. First the employees seemed like they didn't want me in there. They rushed everything. They were out of pinto beans. They were not doing the fundraiser for Pride like I was promised in the email. They did not give me my side of hot salsa. My boyfriend and I were stared at the entire time we were in the restaurant and it made me uncomfortable. I probably will not be returning to this location or a chipotle for a little while. read more

This chipotle needs to figure it out with some better management. Employees are extremely rude and don't even make eye contact. Then they sit around after their shift eating McDonald's and Wawa. Come on.... read more

Ordered pickup. Waited an hour for my food. No information from management while I sat on the stoop since they wouldnt let us wait inside.

Ever want to feel the frustration of being in a foreign country, where you are unable to comprehend the native tongue and consequently feel rushed and bullied to complete simple transactions? Well, I actually had that experience...the local dialect? English. You see, Chipotle takes Henry Ford's assembly line concept and applies it to burritos and in so doing dispenses with trivialities like communication and comprehension. After braving the 20 minute wait or so...USSR queue-like...I finally arrived at the start of the production line. I made the catastrophic mistake of asking a question. The indecipherable gibberish of the response, rushed so that entire sentences became just a word or two, left my head spinning. I literally had to ask the same question three times, and still wasn't sure of the answer. Things only got worse as literally every worker on this burrito production line had learned the art of Chipotle-speak, where the cliche of "time is money" is applied to spoken words. My thoughts turned to the workers in the garment districts during the turn of the century. I was just glad at the end that there was something to eat, as I had no idea what the hell I ordered or received. Finally, $10 bucks is a lot of money for a pile of rice and beans. I mean really, people, you're getting flippin' rice and beans and a dollop of meat. Given the lines and the glazed look in the eyes of those eating here I can only assume that they purchased the Rosetta Stone for this dialect and were happy with the hypoglycemic crash that follows from such a huge pile of rice. read more

I just want to share some facts about Chipotle, because the some of the people posting on this page are misinformed. 1. Chipotle is not owned by McDonalds http://en.wikipedia.org/wiki/Chipotle_Mexican_Grill 2. Its not called Chipotle Mexican Restaurant for a REASON, its not a Mexican restaurant, so don't complain when you go to a freaking BURRITO place and complain about the lack of menu diversity. Finally, the Ardmore location is not nearly as good as City ave, go there if you want the best Chipotle experience in Philadelphia. read more

I swear this is the last time that I go to this location! This is the worst chipotle ever! I've been here 3 times and my burrito looked more like a Twinkie than like a burrito. Maybe the Main Line customers don't complaint because they are either on a diet or they don't mind buying 2 burritos per person. Do yourself a favor and drive either to the Havertown or the City Line locations. read more

I sent this to Chipotle via their website: First, I would like to say how much I love Chipotle in general. I have visited the location in West Chester Pennsylvania countless times as well as others when we've traveled and always have a good experience. However, the location in Ardmore Pennsylvania does not hold up to your standards. After countless unpleasant visits to the Chipotle location in Ardmore Pennsylvania I finally had to say something. The staff is typically rude, short, unpleasant and poorly trained. They truly seem to be annoyed that they have to make a burrito for me. Every person puts a different amount of food on my burrito or bowl. When I have asked for more, they have attempted to charge me for double meat/veggies/rice/beans/etc. I only ask when the amount given is far below what I typically have received at other locations. The food is always inconsistent and not at the quality level of other locations I have visited. The chicken is almost always over cooked, to the point that there are hard inedible pieces in it. I have to choose my bean choice not based on what I prefer, but on which of the two choices doesn't look extremely dried out. They are also often out of items. Additionally, it seems that no one knows how to properly fold a burrito. I am always amazed and impressed at other locations that the burrito stays together and closes. Here, however, I almost always end up having to eat my food with a knife and fork because of the sloppy job they do. The reason that I am writing this today is for a completely separate reason. After waiting in line for a half hour or more I got to the counter and said that I would be ordering 3 items (I was there alone). I was told that I was limited to 2 items because it was "rush hour." Now, I don't know if this is a company wide rule, but it is absolutely ridiculous. Is Chipotle not family friendly?? Can a mother or father not go to Chipotle at dinner time and get food to bring home for their family. Am I required to bring every person with me to Chipotle if I want to feed everyone at my home?? Furthermore, if this is a rule, it should be clearly posted at the beginning of the line and throughout the location so I don't have to waste my time. What I decided to do was walk out and go to the location in Wayne Pennsylvania. There, the food was better, the staff was very friendly, the location was cleaner and better maintained. AND I HAD NO PROBLEM ORDERING 3 ITEMS! The only reason that I visit the location in Ardmore is that it is only 3 blocks from my home. I will not be going back to the Ardmore location anytime soon, I've had enough with the staff, the special rules, and the sub par food. And being that the Wayne location is 15 minutes away, it looks like I will be eating a lot less Chipotle. Please look at the Yelp reviews, I'm not the only person to think this. And, I know this is a busy location, but that isn't an excuse to ignore and not fix the problems that exist here. I would guess management and hiring are the issue here. A new staff would probably fix the majority of problems at this location. read more

DO NOT GO HERE. Made my burrito in the literal shape of a circle. Got my order wrong. Terrible. Also they don't offer the in person ordering so you have to go on your phone to order and sit there waiting. read more

Did you know this place is owned by the McDonald's corporation? Weird, since it's kind of modern. Fresh like ingredients, various choices of drinks, food is marketed as if it's "hormone free' etc ( like a giant glob of meat, guac, and cheese could be healthy even if it was organic) and the staff is actually friendly. Weird. My oldest loves it here- shiny clean tables and chairs, she loves burritos and she gets to pick ingredients that look very edible and not fast food like. Decent food for being in a hurry. read more

This Chipotle is weak. Employees aren't considerate of the dish they're preparing, the food is not well cared for, and the drink station isn't commonly replenished. On more than one occasion the food had a "turned" taste to it and at least on one occasion my partner got sick immediately after eating. I don't see myself every going to this place again. I've given it multiple opportunities for redemption but continue to be let down-- take a drive to the Havertown Chipotle, it's the polar opposite of this place and much more worth the price of admission. Lance hit it on the head with his review. Nice. read more

I've been to this Chipotle countless times however it's only been getting worse and worse over the years. This last experience was especially appalling because of the behavior of the staff and I have officially decided to never come back here again. Upon walking in, there were signs written in sharpie claiming "NO RICE". This was not the case, as they had plenty of rice that the worker seemed to be mushing into a ball with her hands before placing on a bowl of lettuce for a customer. The line was move HORRENDOUSLY long and moving slowly because the employees were flirting with each other and messing around in the back. All these things, I looked past because I was hungry. BUT THEN... I'm a vegetarian so I do not eat meat. My friend does not eat pork for religious purposes. In all other Chipotles, this has never been a problem since you pick your own ingredients. NO SIR NOT HERE, the employee who was attempting to serve us, was mixing the pinto beans (made with pork bone) with the black beans. She then flung shredded pork all over my friends' burrito, and within the sofritas and other ingredient containers. When my friend kindly asked her to make the burrito again, since she could not have pork, the employee literally snickered in our faces and asked rudely "oh do you want me to change my gloves too?". This is the food industry, she should know better. Being, insulted and hungry, we decided to go to the Chipotle in Wayne which was the best choice we made all night. read more

You get a good burrito lots of meat lots of food for under $8.but overall just to Chipotle you walk in and stand in line you order your food you sit down you eat you leave. If you're hungry want something quick place to be read more

I generally don't visit chain restaurants and never eat fast food. Chipotle, however, is the exception. This is the perfect cheap lunch spot. You can get a burrito the size of a small pillow and a freshly brewed iced tea for under $8. Chipotle gets 5 stars because it knows exactly what it's supposed to be. it does one thing and it does it well--makes burritos (and the occasional taco or salad). It has a simple menu that still manages a decent variety when you factor in the various sauces and toppings available. The assembly line setup provides for a custom, freshly-made burrito in roughly under 3 minutes. Chipotle also gets a nod for sourcing more humane meat and dairy products, unlike the antibiotics-stuffed rain forest beef and battery caged chicken most other places use. The Ardmore location, which I frequent the most, is generally clean and offers ample indoor and outdoor/sunroom seating. The staff is pretty efficient, as well. Bonus points for Chipotle's iPhone ordering app. Although lines move fairly quickly, nothing beats a few taps on your phone and then being able to cut to the front of the line to pick up your food. read more