This Chipotle is A-OK. My only complaint is that the place seemed a little bit dirty and worn, and the bathrooms were nothing short of disgusting. However, the food was predictable and the bottom line is that's what you want when you go to a place like this. My burrito bowl was huge and delicious, even if the atmosphere left a little something to be desired. read more

As others have said, this Chipotle establishment has gone extremely down hill over time. I've been here more times to count, and the past 4-5 times have been nothing short of abysmal. This past time will be my last. On top of the rude and disrespectful staff, there always seems to be core burrito ingredients missing during all hours of the day. I've been there when beans, rice, steak, chicken, chips, and cheese have been out of stock. Coincidentally, every time I've been there they have never had a shortage of their 'world famous guac'. Convenient how the item they charge $1.95 for is always abundantly overstocked. The worst part is you have no knowledge of said missing ingredients until after waiting fifteen minutes in line. I mean c'mon. CHEESE? I feel like a place that thrives on burritos should let you know they're out of cheese before you're at the end of their assembly line. To top this off, every burrito I've had made in these past 4-5 times has been ripped. They simply have stopped asking if you'd like a re-wrap after their failure to roll the burritos, and rather try to sneak away with a mediocre finished product. If I wanted a taco salad, I'd order a taco salad. In closing, don't go to this Chipotle. It's a joke of a franchise, and the franchisee in charge needs to get their act together. Go to West Chester or Wayne. read more

This Chipotle location is the absolute worst that I have ever been too. It start with parking, which has very few spots in a small parking lot. Once inside you can expect to wait to order your food no matter if it's the lunch rush or right before closing. Employees are always talking with each other and not paying attention to your order that you often have to repeat. Additionally, they are ALWAYS out of something...salsa, chicken, cheese, lettuce, etc. it's ridiculous! To top it off, the staff is rude, slow, and incapable of folding a burrito tightly. Oh, and if you can find a table to sit at, it will be filthy. The dining area does not get clean. Chipotle is wonderful, but this location is the worst. read more

I've gone here for years. This time they had NO GUACAMOLE. Keep in mind this was 11am so they didn't run out. They never had. The steak had zero flavor. There was no ice They suck I would have more enjoyed eating my foot. read more

Hello again Chipotle. Yes, yes, I'm back. I know, I said that last time was the end, that I can't afford to eat here anymore. But I just can't get over you. I think about you all the time - on SEPTA, at work, alone at night staring at the ceiling. Sure, I've had others - Qdoba is nice, reliable, and treats me well, but it's just so safe and boring. And Taco Bell is good for a cheap thrill every once in a while, but when I wake up in the morning I'm always filled with regret from the night before. Food truck burritos too, but they're always on the move and I want some commitment. I know, I've made mistakes...that I've hurt you. But you've hurt me - your deceiving calorie totals when you've told me again and again you are a healthy alternative to fast food. Your ingredients are sometimes not as locally grown as your advertising indicates. You sometimes break federal immigration laws. There's that whole Salmonella and E. Coli outbreaks at several at your sibling locations. And, worst of all, the bump in the cost of guacamole, which you know I'll pay for because only terrible people who kick puppies and talk during movies don't order guacamole. But you've also got good qualities too - I can order online. There is plenty of seating available at this location. And, I'm not ashamed to admit it any longer...you make a tasty burrito. Sometimes you send me coupons or even, with a knowing wink and nod, you "forget" to charge me for the guacamole, which makes me feel special in a way a Qdoba or Taco Bell can't. So I'm asking for you to take me back. We can start over. Perhaps at a different location, such the Havertown or Wayne locations. I can cut back on other things, like overly-expensive brunch or frozen yogurt. Sure, you're not as popular as you once were, no longer the millennial golden fast food place of choice, but I don't care about that. What I'm saying is...we can make this work. I know we can make this work. I just need you to give me another chance. And you know what would make me forget you're trying poison me with Salmonella and E. Coli? Free burrito coupons. Come on, for old times sake. But seriously this location sucks. read more

This is the most recent franchise of the very popular environmentally friendly Mexican joint...I tried this one today and was pleasantly pleased. The food was reasonable priced; the restaurant very clean. The staff was mainly inattentive to the customers and almost seemed robotic as we went through the line...no smiles, no courtesy, nothing. I would have given this restaurant an additional star of the service was a little better. The location is in a great place in Ardmore West and features an outside patio area where you can eat on nice days. I'll definitely be back but hope the service gets better by then... read more

DO NOT GO HERE. Made my burrito in the literal shape of a circle. Got my order wrong. Terrible. Also they don't offer the in person ordering so you have to go on your phone to order and sit there waiting. read more

This Chipotle is weak. Employees aren't considerate of the dish they're preparing, the food is not well cared for, and the drink station isn't commonly replenished. On more than one occasion the food had a "turned" taste to it and at least on one occasion my partner got sick immediately after eating. I don't see myself every going to this place again. I've given it multiple opportunities for redemption but continue to be let down-- take a drive to the Havertown Chipotle, it's the polar opposite of this place and much more worth the price of admission. Lance hit it on the head with his review. Nice. read more

You get a good burrito lots of meat lots of food for under $8.but overall just to Chipotle you walk in and stand in line you order your food you sit down you eat you leave. If you're hungry want something quick place to be read more

Staff has no care about the food or customers. Orders are required to be placed online and can't even be done right when written out for them. Always missing items and poor customer service is an understatement!! read more

Made a mobile order and walked in and waited 40 minutes for an order that never came even though we had confirmation of our order. There were at least 20 people waiting for their food and every employee was walking slower than a snail thus contributing to the buildup of people. Apparently they ran out of rice but you'd think that you'd try and make sure that you have enough rice given the fact that literally every order uses rice. One employee was repeatedly bagging chips seemingly for fun as there were an insane amount of chips sitting in the back. Another employee was on their phone doing god knows what. Absolute shambles. read more

I asked for double brisket tacos with extra hot red salsa I did not get that, the meat tasted dry, my friend ordered a chicken bowl she got very little meat. All of this cost me about $40 I did not get my money's worth read more

Wow, I had a totally different experience than most other reviewers! I got here just before noon, and there was no line. I ordered a veggie burrito like usual. I was really happy that their veggie mix had way more green peppers than onions in it. I hate when other Chipotles use so many onions as a filler. They had all of the toppings I wanted, and they gave me a huge scoop of guac (fyi it's free when you order the veggie). And my burrito tasted great! The staff members were also very friendly. The first one asked me how my day was going and smiled. One of the other staff members who added salsa to my burrito was really pleasant and wasn't annoyed that I asked for 2 scoops of pico. And everyone else seemed nice. I would definitely come back to this Chipotle. Maybe it was an anomaly that I had such a great experience here, or maybe they took the negative feedback to heart and did something about it. read more

This chipotle is always behind. Every time I come to this location for pick up, the food is often 20-30 minutes late. I'm not sure what the solution is, maybe a bigger pickup food station or more people? Or faster people but something needs to change read more

Been here three or four times. This isn't a great location, but it isn't horrible either. Food: Hey, it's Chiptole and everything you'd expect from them. Good and fresh, portion size on the small side compared to Qdoba. Qdoba is the best! I understand the limited menu theory, but I'd still like more options. At lunchtime the line moves slow... even with their limited menu. The people behind the counter are very disconnected from the people giving orders -- have to repeat your order more than once. Part of the issue is how ridiculously loud it is in this place... I feel like I want to start using sign language. The other problem is the employees just don't seem to care... I liken them to cashiers at McDonald's. They'll take your order, but then their job is done. The place is noisy and the seating is never adequate at lunchtime. The people who eat here act like vultures circling, circling, circling and then dropping in on a table before the people even stand up. It's ridiculous. Also, my phone doesn't get service while sitting down. I don't know if it is just me or what, but I rarely have issues with service... probably the sheet metal construction of the place. I'd suggest free wifi... which they do not currently have. And parking is beyond ridiculous... the lot at the strip mall is always full and you can't park next door at McDonald's because of the nazi-esque signage all over the place. So, I don't have any real suggestions on how to make it better other than free wifi... but if you want a decent, overpriced burrito -- this is your place. read more

5 stars for a burrito joint? Heck yes. (Oh, and it IS a burrito joint and not a Mexican restaurant so know that going in and, if you feel inclined to review, base your review on a burrito joint.) No Dara M., it is NOT owned by McDonalds. They were an early investor. In fact, organic farmer Joel Salatin (featured in the movie Food Inc.) supplies the local Chipotle with beef and pork. I love Chipotle for when I am just NOT in the mood to cook. Their tacos, burritos and salads are awesome. Try the corn salsa for a change of pace. My only complaint is the inconsistency. Sometimes the barbacoa is spicy as all get out ... other times not so. The guac is invariably amazing. Portions are huge and the burrito actually makes for two nice meals in my book (the veggie burrito is excellent cold the next day). read more

I love chipotle so much but customer service is horrible and almost makes me want to walk away while I'm ordering ): it makes me so sad.

This is a "cozy" (code word for small and rather dark) little Chipotle. Bright and spacious makes me happy. =) Food is standard Chipotle. Enough said. *wink* read more

I came by on a Saturday at 2pm expecting to be able to grab a quick Salad with Chicken, but there was a considerable line despite the late lunch hour. After a 20-minute wait, during which the kitchen ran out of chicken (which further contributed to the delay), I was finally getting ready to pay the cashier and asked for the chipotle-honey dressing, to which the cashier said "No." When I inquired why, she said "We're out". It would have been very helpful to know that there were no salad dressing options before I had waited 20 minutes to order a salad. When I said this to the cashier and suggested they let the rest of the line waiting to order know that dressing was not an option if they ordered a salad, she gave a non-committal response that made it clear that no one was finding out about the lack of dressing unless they inquired proactively. I'm sympathetic to a restaurant being out of stock for certain foods due to a late afternoon rush, but as a customer, I would have appreciated better communication up front. I did like my salad, even sans dressing, but I have to dock a star for poor customer service. read more

Please be careful when ordering from this location. My brother and his coworker came to this location on their lunch break. Not only where they told that they couldn't come inside to order their food but they had to do mobile ordering. Which they did. That wasn't the issue, the issue was that my brother is a vegetarian and he ordered a burrito with sofrito's but instead he was given beef. read more

One of the worst chipotle locations around . Employees give zero f**** about anything . Carne Asada was burnt so I asked if they had anymore , the girl didnt even bother to ask , she simply said "no". Ok cool , when it came Time to roll the burrito , half of it fell on the already FILTHY counter , she the. Attempted to quickly wrap the foil up to cover the mess and hand it to me . I asked for it to be rewrapped , ultimately losing half of my burrito in the process . Where is the manager in this location ?? This almost as bad as the city line location . Visit Date 10/29/19 5:05 Pm read more

Chipotle Mexican Grill - Mexican Near Me - Ardmore, Pennsylvania

We ordered online and they screwed up our order. Totally not even close to what we got. Also took roughly 50 minutes for the online order to be made. Awful read more

Chipotle is and was a good dinner but now that El Limone opened up shop a stones throw away I really don't see a need to go to this Chipotle. Smaller portions and a bigger price tag all with the misinformation that GMO's are bad for you. I'd rather support a local business AND save some money at the same time. Sorry Chipotle, your days are numbered. read more

I don't really like chipotle but my fiance does, so sometimes i'll go to satisfy him. The line moved pretty slow considering it wasn't very busy when we went. I usually get the chicken quesadilla from here and it isn't bad at all, but I still don't get the hype surrounding this place. We ended up eating in here, which is when I noticed the place is pretty dirty. Which makes it feel more like a mcdonald's than a fast casual chain. Prices are cheap, though. read more

This fast food Mexican eatery is set up like a cafeteria, you move along the line which always seems to be long but it moves fast. It's a popular place. The ingredients are high-quality, fresh and tasty. They have the usual items, so I will focus on what others might not have. Their rice is seasoned with lime and cilantro. They have a corn salsa which is tasty. You can get a burrito in a bowl with no tortilla wrap, so you can eat it with a knife and fork. You know how normally you eat a burrito, juices dripping all over your fingers and hands because it leaks because they stuff it to the gills, right? By the fourth bite it is cascading all down your arms and some of the stuffing falls on the floor and your dog gets it, and you yell at him because it's too spicy for him, right? The bowl is very easy on the poor hands. Only one napkin needed. You can add any of a number of different hot sauces in a bottle to spice up your dish if you like. The whole place is very clean, someone is constantly sweeping and wiping up tables. Service while you're waiting in line is fast and friendly, a rarity for fast food. It's fast, but it doesn't taste like fast food at all, it is a cut above. read more

This is not the best Chipotle. First of all, the place is about 1/4 the size of a normal chipotle, so along with the line being crowded, there is barely any seating. They also started offering brown rice, but usually it is not cooked thoroughly. Plus, it doesn't really look/taste like real brown rice. I don't know what it is sometimes, but it seems like whenever you get a bag of chips, there are only like 8 chips in there. That being said, they often give you salsa that is uncharged. read more

First of all, I have to say that the food and portions are really satisfying to my mouth, and the money that I hardly have to begin with walking in here...I spend less than 7 bucks for my burrito, which is way better for paying for Santa Fe Burrito down the street, even though their ingredients are much fresher, but anyway.... I have no problem with the food itself, but one particular experience I had made me just have to knock it down 1 star: One of the girls that works there messed up my burrito and had to put my insides in a different wrap- I totally watched her dump my choosings into a COLD wrap and then still continued to have TERRIBLE roll game (and didn't even seem to care that she did)....This is pretty much the main problem they have here with most of the employers, but other than that I have received a free burrito right before they closed for the night, and generally have a great, quick experience each time! This is a really quick and easy location for me to get to, even though the parking lot sucks- It can be really packed during rush hour, and you have "know-it-all main liners" talking on their cell phones while driving their precious mercedes-benz, rather than paying attention to NOT crashing. But that is something I am used to living out this way. Oh well.....I will STILL be back! read more

I am not one to write reviews. I am pretty sure this is my first Yelp review ever. I'm saying this so the reader understands just how horrible this particular Chipotle is. I love Chipotle -- it has great, fresh, fast food. And since they appear every few miles, it's easy for one to patronize Chipotle without going to the Ardmore one. The staff is absolutely clueless. This is the second time they have completely failed to find my online order. The first time we ordered catering for 25 people -- an awesome feature that Chipotle offers. Upon arriving to pick it up, I learned that they had not even STARTED to make the order. My dinner guests had to wait an extra hour because the staff at Chipotle was too incompetent to fulfill a simple order. This particular time, I ordered something simple online. I got to the place and walked up to the counter. First, the cashier was so incredibly slow at a clearly busy time. When I finally had a chance, I told her all the information she needed to know. Immediately, she looked confused. She didn't even know where to look for online orders. She wandered around aimlessly, picking up receipts and checking through the heater that clearly only stored the employees' food. She said she had no record of it, so I asked who I could contact to get my credit card refunded, as I was not going to get the meal I paid for. In response, she just went and got her "colleague," who was incredibly rude and just told me the order wasn't in the system. I repeated my question three more times about getting my card refunded, and she finally said that since it was not in the system, my card would not be charged. Clueless and helpless. For the record, I have the order confirmation on my computer and a receipt I received via email. It's clearly in the system. Learn how to do your damn job. read more

We were given free cards to try out Chipotle because we'd never been before. I think our experience is hopefully 1 in 200, I hope. He said: She's a mute. I don't think she speaks. She said: I think she was just new; that other girl was being mean. He said: "Communication! COMMUNICATION! HELLO! HELLLOOOO!" Bottom line: there was a scene caused from a girl working behind the counter at Chipotle. One girl seemed to be giving the other girl attitude because she wasn't fast enough and yelling "Communication" and "I can't work with her!" while we were trying to a) decide if the girl who wouldn't speak had even heard our order (she wasn't responding and wouldn't make eye contact--we're assuming she was too embarrassed to) and b) what to do next; do we proceed down the line as if this wasn't happening, or do we back away slowly.... Eventually one of the guys stepped in and took over the orders and apologized while telling the offending clerk to go to the back to 'cool off'. I know it gets crazy in fast food, but this was crazy! We had a bit of a laugh afterward, but then we realized that the girl who had huffed off was the person who cooked my boyfriend's burrito. Or should I say, not cooked. Ech. Needless to say, we won't be hitting this one up again any time soon. Although kudos to the dude who stepped in and saw that the girl losing her cool needed to STEP AWAY FROM THE GRILL, YO. My chicken burrito bowl was decent, but super sloppy and not as heated as I would have liked it to be, due to the er, confusion. read more

I can finally say I tried the Tofu (Sofritas) and it was good! As I'm trying to eat clean these days.. I wanted to go to here and see if I could walk out with less than 1000 calories - Mission accomplished! Got a burrito bowl with Sofrita (sans guac and sour cream) and it was really tasty. There was a long line when I got here but it went really fast and the staff was friendly. I'll be back. read more

Guac was extra, but I had no guac on my burrito. They ran out for the night and didn't tell anyone. Find a better chipotle, this one really sucks. read more

The burritos here are okay...over-stuffed and fall apart...but tasty. My biggest complaint is the attitudes of the employees. Numerous times, either they don't even bother to speak up, don't offer any kind of welcoming demeanor, and the cashier doesn't even say "your welcome" when I thank them for their service. Little or no eye contact...it's almost as if you're inconveniencing them. It's an awful feeling to leave an establishment with. I hope one day, management will speak with everyone under the roof about proper customer service. It's beyond unattractive. Walk across the street and eat at El Limon - excellent customer service and food. read more

I feel like every time I'm here, something has gone wrong. The soda machine doesn't work half the time, they only sometimes have utensils and straws, and they rarely accept cash. The online orders at this place are a disaster. There have been several occasions where I've waited 45+ minutes for my meal while half the staff just stood around and did absolutely nothing. The rice is always undercooked and crunchy, and they occasionally just straight up forget to include it. Regarding the facility, there's food all over the floor and seats, and the trash cans are always overflowing. I couldn't recommend this place less, and the only reason I still go to it every now and then is because it's so close to where I live. Now that I think about it, it's probably worth the extra time and effort to drive to a Chipotle that's 20 minutes away with infinitely better service, because you're going to wait at least 30 minutes for your below-average food at this location. Unless you want to be disappointed, don't go here. read more

When you first walk in this chipotle you can already tell that the service is going to be crap, you walk and the first thing you see is dirty tables everywhere and they are not even busy, the staff is behind the counter chitchatting, laughing and won't even make eye contact when you are about to order, the girl that took my order acted like she was rushing me and my girlfriend and there was no one else behind us, she threw the food in the plate in such small portions like if she's the one paying for the amount of chicken she gives to clients, I understand you have reasonable amount of portions to give out but this time literally she grabbed like 7 pieces of chicken and threw in my plate like a dog bowl, I had to tell her to make it double might as well. I really encourage to the manager to just not hire anyone for the job, that girl literally disrespected the manager in front of costumers and that's something I would not tolerate. This location needs some serious improvements or else this chipotle if gona go under all because of the staff, because the food is not bad at all. Please management do your job better on hiring the right people for this location. read more

Absolute superstars. The staff have, on more than one occasion, been so friendly and awesome that they've made a really tough day for me that much better. Yes, sometimes you have to wait for food; but when your Chipotle services a college that is half a mile down the road, and a bustling suburb full of relatively pretentious and abnormally demanding people, you do what you can. They've never disappointed me. I go out of my way to eat here when I have a Chipotle craving. read more

Woof. Not good at all. Fatty chicken. Veggies discolored and nasty. Even my two year old spit out the chicken and said "disgusting". Two stars only for the guac read more

I am an avid Chipotle customer and this is one of my favorite restaurants of all time. Chipotle is a huge fast food chain with over 2,400 locations worldwide and they continue to serve good tasting and healthy food. I ordered a steak burrito with black beans, white rice, hot sauce, sour cream, cheese, and guacamole. The line was short and it was very quick. Everone is kind and knows what they are doing. Unlike other fast food restaurants, Chipotle offers healthy food very quickly. My burrito was delicious and everything was cooked and made correctly. If you need somewhere to go in a hurry then Chipotle is the place to go. read more

give noah a raise !!! he was the only one making food, was dealing with a big group of customers (very politely!!), and was kind enough to make my order faster so i wasn't waiting too long. give noah a promotion ! read more

If I could give this place a 0 out of 5 I would. It has nothing to so with the taste of the food but of the poor, unprofessional service. The line workers especially the tall female (about 5'10) who has a bad attitude and shouldn't be working there any longer - that's the problem I have with this place. I don't intend to go back and I will let everyone I know not to eat at this establishment. If workers are that unhappy with their job, perhaps they should choose another profession. What happened to customer service? This place has none. Customers beware- if they don't seem to like you: expect eye rolls, attitude, and much smaller portions than usual. You could simply ask a question or be a female and I'm sure you will get a negative response. This place needs to truly revamp their customer service and hire better quality employees!!!! read more

Horrible customer service. I will never go back. I seldom leave bad reviews and I often go out of my way to report exceptional service. However at 9:15 on a friday night my 10 year old daughter and I stopped in for take out. The tall African American women behind the counter refused to acknowledge my daughter and kept talking to other customers in line. When she finally started our order she was disinterested and then just walked out of the store to pet a dog outside! She just left the order sitting there. The place just stopped. I asked to speak to the manager and the rest of the staff played dumb " I am not the manager she is in the back" Then the worker came back in and when I commented that she bailed on our order she yelled at me. She never washed her hands before moving to the next order. She was horrible. The manager needs to go to. Went to rittenhouse deli around the corner and had some awesome Mexican food. read more