Very rude and unsanitary staff. Lobby is not open to order in store as indicated on phone. That was fine I ordered online but needed to request a customization that is not offered on the app. I went in and was ignored by ALL teammates, I had to literally shout to get a managers attention. She assisted and advised person who was working on my order of my request. I waited in the lobby for my food and while I was waiting I noticed the restaurant was filthy, the two workers who were working in the front area making chips were not wearing masks, and were eating the chips with the very gloves they were using to prep the food. This location has been getting worse and worse and today was the last straw. The lack of leadership and adherence to health and safety protocols is so bad that now we will not be back. read more

Absolutely HORRIBLE!! The workers were very unpleasant and rude. Our food was cold when we got it, especially the chicken! The sour cream tasted and looked expired. They told us they were all out of rice and tortilla chips, but served other people that and had a full tin of it. I even saw a whole batch of chips in the back while they are telling us they were all out! All of the tables in the dining area were disgusting and had old food on it, looked like it hasn't been cleaned all day. Definitely never coming back here... very unfortunate. read more

I was having problems with this location a week ago for my order being behind for pick up by 20 minutes. Today my fiancé decided to pick us up something for dinner. The food was super salty we couldn't even eat it. Really disappointing read more

This restaurant has no concept of minimum customer service. You're greeted with "What you want?" and than your food is just tossed to you with no thank you or have a good day. The angry black woman manager will insist on charging you 1.55 per side if your white, but the black gentleman in front of me received multiple sides free of charge. I'm being charged $10+ for a burrito, the least you can do is give whatever side I ask for free of charge, I've been to multiple Chipotle's and have never been charged for a side. If this is a new policy, im done with Chipotle, been eating here for 10 years, food is great, but prices have gotten ridiculous. Final note, teach your cashiers how to give proper change back, I handed cashier cash and she looked like a deer in the headlights, had to call angry manager over to figure out change and the first thing she asked her was if she charged me for the sides. Pitiful. read more

The staff is nice and seems to be working hard, but there is definitely a disconnect with their needs and what they have to give to customers. My fiancé and I have been waiting for 45 minutes in line (literally. I wish I was exaggerating). When we got to the bar to order, they ran out of black beans. they didn't have a back up. We waiting an extra 10 minutes while they made some. The line was at a standstill for that time. People that had mobile orders are standing waiting. If you have places to be, this chipotle @ lunch rush is NOT conducive to your schedule. read more

Hands down worst chipotle I've been to. Every time I've placed an order for pickup I have to sit in my car for AT LEAST 30 minutes plus after my pickup order was scheduled for. Half the time I leave and my order is wrong but I don't even care to go back in and waste more time. Seriously save yourself and don't come to this location. (This is my first Yelp review if that tells you anything lol) read more

I ordered a dish to be delivered through one of the delivery services and it was very thrown together in a messy way and there were very little amounts of food I was disappointed. I couldn't eat it. read more

DON'T GO HERE! DON'T GO HERE! DON'T GO HERE! Bad management, bad food, lazy workers. This place has gone downhill! Ordered a bowl, they were out of guacamole.... make some more! The pico had barely any cilantro and zero onion, basically diced tomato... lazy! The didn't put my side of hot salsa in the bag...terrible! And... here's the kicker... we got the last lid! How do you run out of lids?! Let this terrible establishment fail! They don't care about you. For the prices they charge, give a modicum of care to your customers! You are better off going to Taco Bell down the street. I'm sick and tired if laziness! Does anybody want to work?! read more

This location always provides great quality food with good portions! I chose this location over all others because they're always accurate and fast! read more

I wish I could give 0 stars. As a Chipotle fan and loyal customer I was severely disappointed by this location. I placed a mobile order to be ready at 9:30pm and did not receive my order until 9:57pm. I almost did not receive over half of my order until I asked for it, I was not treated kindly, did not receive any sort of care for my wait, and was not offered free chips and queso like two other customers who waited half as long as I did. It was very frustrating to say the least. Never come to this location. Ever. read more

It was horrible it was slow. They were out of most of the items and staff was rude and messed around.They interrupted me multiple times while I was ordering. read more

Was just there this evening about 7:45pm. This is the 3rd time I've experienced all of the food out of the chaffing dishes and sitting out on the back counter. And this time, I ordered guacamole and chips, they ring up the guacamole, and tell me they're out of chips, all while I'm watching an employee in plain view bagging a huge vat of chips. I point to them, and the cashier tells me sorry, those are to be used for "online orders only." In short, they serve room temp food, that's been sitting out who knows how long, and priority is given to online orders, not in-house. This location is a hot mess. read more

Ordered online. Got there right at pickup time. Order not ready. Took 5 minutes to put the order together. Then took 10 minutes to get the lady who had cash register duty to come ring me out. No one in line at the time also. 10 workers doing everything but helping me. Then- get to go eat my food and find that my chips with the order were stale. read more

So living in Missouri we don't have as many fast fresh options available as more health conscious areas. There is a chain that hopefully everybody should be familiar with here and if not they should get familiar with it, it is Chipotle! Recently a new one just opened up not too far from my job; once I found out I was chomping at the bit to go for a healthier yet flavorful lunch. Since they opened, I've been here during lunchtime and in the evening and this place is always bustling with customers. There is always fresh chicken or beef on the grill in the back and lots of fresh fixings. On my last trip I picked up two naked veggie bowls (you don't have to pay the upcharge for guacamole if you get a veggie item). Everything was good and the flavor they are known for was certainly present but I did notice that some of my fajita veggies were over cooked and thus blacked so I had a burnt taste for a few bites. I love that they actual sell adult beverages here but it would be even better if they had a sweet treat at the end (like their competition). Also, when I have chips I usually want something to dip them in - for what the charge for the chips you should get something like a queso etc. but you don't. Unlike, Qdoba they don't have a loyalty program, so you can go in there spend lots and get nothing (it also cost more than Qdoba but there isn't one very close). This place is always packed. If you are not a newbie and know what you want, do yourself a favor and place your order online before. Then, when you get there it's ready and you walk right up to the nice ladies at the register and walk out. Plus it will save time on your lunch break and you can pick the time you want it ready so it will still be fresh and hot! read more

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I go there because it is close to where I live. Overall pretty decent. Friendly staff, clean place, but sometimes they serve uncooked rice.

A typical Chipotle location. Normally I give Chipotle 4 stars as an average, as their food is always wholesome, made on site using socially-responsible ingredients, and quick service. This delivers in all those departments, however I dropped a star because there isn't as much seating at this location and parking would be an absolute nightmare during a lunch or dinner rush. Very small parking lot; though there is a Kohl's parking lot within a short walking distance nearby. read more

I was excited when I saw a commercial that they now offer quesadillas. We've gone to this location for years btw and have had good experiences and also bad. But today was ridiculous. We went inside to order our food. I asked for a steak quesadilla and they told me I had to order it online and couldn't order it in the store...uh what? I thought maybe I was misunderstanding and clarified that I couldn't order a quesadilla face to face, but could online? And two employees said yes that I could only order a child's size quesadilla in person, but had to order an adult size quesadilla online. I said ok uhm I guess I'll pick something else and the girl proceeded to ask the next person in line that had just walked up what they wanted. First, that's ridiculous that I have to order something online in order for them to make it but they're somehow incapable of taking my order in person? Makes zero sense. Second, incredibly rude to skip past me and take the next persons order that had just got there. We left and we will GLADLY go to Qdoba instead from now on. read more

Chipotle is great at what they do and they stay in that lane. I love the fact that the menu is so succinct and they dont try to do everything that everyone else is doing but what they do attempt is at the highest standard and quality that can be acheived IMO. Burritos are great, bowls are great, tacos are great, and the prices are great as well. One of my favorite options for a really quick meal that you don't feel bad about later (though I never have felt bad about a good meal). read more

Chipotle Mexican Grill - Burrito time!!! - Mexican Near Me - Bridgeton, Missouri

The place opened this past Friday (June 13) at least I believe they did. We made our first over SEVERAL trips here on Saturday. The place was packed. Like typical Chipolte fashion, the line went quick and in less then 5 mins I was eating the first of many burrito bowls. I'm sad that I won't be frequenting the Creve Coeur location as often as I did, but to have a Chipolte less then 2 miles from my house is a win for me. I love this place and of the past two days is any indication, they'll crush it!!! Good luck to Chipolte Crew and I'll see you again this Friday the 20th! read more

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So I would just like to give a huge shout to this chipotle on McKelvey, I have been eating chipotle since its conception in Denver years ago it is very near and dear to me. Chipotle is delicious, but there is just something about this one that sets them apart, makes them world class! The food always tastes perfect..always you say? Yes literally every time. The employees are attentive and on point they all have so much pride in what they do, at least once at every visit a manager or employee will ask if you are enjoying your meal..(I always am of course!). It's always with the wait if there is one. This is the best chipotle in my opinion if you're in the area stop and get a burrito, or bowl or whatever your hear desires. read more

Chipotle Mexican Grill - Chicken and corn quesadilla. - Mexican Near Me - Bridgeton, Missouri

Dropped in tonight 10 mins before closing and asked if the would help us with an order for 20 hockey players. Understanding that we were asking a lot. All employees were willing to help and had great Attitudes. Thanks for the service and good grub!!! read more

The bowls are typically very good but recently ordered the steak bowl and was very disappointed. I ended up with a bowl of junk steak parts - every piece full of fat & gristle; was inedible. A $10 meal down the drain. Stick with chicken or pork. The steak is not worth the upcharge. read more

If I could give this zero stars, I would. Hands down the absolute worse customer service & overall experience I've ever have had at a chipotle. Employees do not want to be there and sure as heck don't wanna be serving you. No ice left. No (chipotle) hot sauce. Wasn't given a tray when we were dining IN. No chips because they didn't wanna make more at 7:30pm. I hope all these employees learn how to put a smile on their faces or quit their job if they hate it so much. read more

This Chipotle needs some soap and water. Very weird smell in here like a dirty mop. Seen a lot of employee friends loitering in the dining room taking up seats but were not ordering food. I ordered the Chorizo burrito tasted great, if it wasn't for the great tasting burrito i would have rated one star. Service was below average for fast casual more on lines of fast food. This place has great potential if they can get friendly and clean the place up. read more

Super friendly workers, outstanding service. Feeling wiped out from a long day until I walked in to their establishment. Great attitudes by all the people who helped me. The manager should be very proud of their staff. Large portions and food was excellent as well. Thank you!!! read more

Really good meal. I've only ever eaten at a Chipotle a few times, but this was the best experience I've had. Friendly, clean, and tasty.

it was great except everything was clean they were kind but they gave me the wrong beans :/

Restaurant was quite dirty and they were literally out of chips!!! How does a Chipotle restaurant RUN OUT OF CHIPS?? The worst part is they did not notify me that they were out until check out. They should at least place a sign or some indicator for customers that they were out of chips considering chips are a major part of the Chipotle menu. Had I known this I would have done elsewhere. read more

I love that they opened a Chipotle in this location because it's a great spot to eat lunch right after church. My only complaint is that the parking lot and interior was a bit small, it was also lacking in the traditional/unique/interesting decorations that any other location usually has. The food as always was awesomely good, and service was super fast and friendly. read more

Love love love this place! This is my food pit stop of choice. Always fresh, great value, sammies are almost too big to finish once you get everything you want in there. Salad is also great and love that the meat is all naturally raised. Definitely worth trying! read more

This past year the service has been a bit hit or miss. But, yesterday I went in with four orders and the service was superb! It was the fastest service and each order was 100% accurate. read more

Just visited again! Always fast, courteous service. Everyone is professional and helpful.

One of the better Chipotles I've been to. Fast and friendly staff! Usually this chipotle is super busy during lunch hours during the week but the employees made sure to be fast and seemed happy to be there. Usually when I'm at chipotle I pay the extra fee for guacamole and they never put enough in to feel like it's worth the extra dollar something! At this location they were very generous with the guac! Usually this chipotle is super busy during lunch hours during the week but the employees made sure to be fast. Definitely will be back to this location! read more

Yummy steak burrito but too big to finish! Very nice service. They tore the tortilla when wrapping the burrito and gave us free chips and salsa to make up for it. read more

Walked in and practically right back out. Stinks like rotting meat filthy front door and floors and disorganized. Really gross. In California this chain is high end immaculate and friendly as all get out. WTH?? BTW the sofritas are excellent (in California). Just couldn't stand this location. read more

I've been a regular for some time now, but that ended last week. Every time I go in there is someone new working there. The employees act like that place is hell, and let me tell you its hell for me too when no one smiles and they barely acknowledge my presence. I would rather pay more and go somewhere else where I can get better service. Its a shame, chipotle has good food. read more

Disappointing first visit to this newer location. First the parking area is cramped but it is what it is. We got there right near the tail end of dinner rush and the restaurant seating area was disgusting. Food was all over the floor and the tables were dirty. This location could benefit from a person designated to cleaning, sweeping & wiping tables in the dining area.The bathrooms were frightening- looked worse than a gas station bathroom I walked in and walked right back out. I gave it two stars because the service was fast and the food was decent.. At best. They are heavy on the beans and rice in the burritos. Maybe it's better when they aren't busy. Probably will not go back. read more

It's bare minimum. Clean, decent staff, they are so stingy with the meat and very messy with how they wrap burritos. I don't like to complain but they don't like to give customers service. read more

Chipotle, now listen, they have had a bad wrap lately, but this place just blows the competition away, from before the fiasco until now I have had nothing but the BEST service from this place and it's employees. They are my family away from my family, my nightly lunch stop and just so pleasing to interact with! Plus, they know how to make a good tortilla chip! I just want to give a HUGE shout out to you guys because you are just A+ when it comes to your customer service and your food and I appreciate ya stuffing my belly almost every day! Thanks guys! -Laura read more

Just finished a chicken bowl that was fantastic! I think the only thing better than the value and flavor of the food was the exceptional service I received at this particular location. Everyone was moving fast, efficiently, and were very attentive to the customers. I've never been to a Chipotle, but I have worked in customer service for most of my adult life. These guys get it. Thanks for a great experience! read more