I love the food!! But recently the business has been way out of order.. today I went to get lunch and they were closed. I was very disappointed because I was looking forward to getting food from there all day. I looked it up and the website said they were open! Hopefully they will be open tomorrow read more

So one person behind the counter doesn't have their mask up. They are handling food they need to water makes. So I'm already unsure about ordering. I ask where the manager is. As she approaches, she has her mask under he nose. Forgot it, I'm out of here! They should be fined. Morons! read more

Exactly what I expect when I visit a Chipotle. Clean, fast and great customer service. I was in and out in just a few minutes. I ordered a veggie burrito bowl and was informed that guac comes with it free of charge. All these years of getting the veggie bowl and this was news to me! Storing that info away for future use. I'm not from the area but I would definitely visit this location again. read more

I feel bad for Chipotle-these e-coli incidents have really hurt their business. This location is a few doors down from a Panera, and on a recent Sunday night, Panera was packed and Chipotle had no line whatsoever. I opted for Chipotle and was glad I did. The woman who helped me was great! I asked for extra veggies and a ton of corn salsa, and she happily obliged without rolling her eyes or skimping on extra food. The location was clean, the food was great, and the price is what you'd expect. It's a great option right off 81 if you're making a trip and don't want to stop for typical fast food! read more

Tried the cauliflower rice for the first time. Tasted burnt and unpleasant. The entire salad tasted "off". Not sure why the salad greens were only spinach. Overall, not up to normal standards. read more

i've ordered from this location multiple times and my order is incorrect every single time.

Worst Chipotle I've ever been to. Understaffed. Waited in line 30 minutes, just to finally order and have my meal prepared to then have to wait 5 minutes to pay, so then my food wasn't hot. Will never be back. read more

I've literally been to chipotle all over the country when traveling for work, this is the worst one and I absolutely LOVE chipotle so much I still settle for this one and hope for the best if I haven't been to Hershey in a while for my fix. They're usually out of something, typically steak, they need to be trained on rolling a burrito because I usually have to get it refilled or get two tortillas, I don't exactly get the menu on my burrito either or I would understand this issue more, the staff used to pretty much suck but they've gotten some fresh blood in there that seemed to have fixed this issue, I will say the food though hit or miss has been more hit lately I hope this trend continues. If not I'll still be a loyal chipotle finatic though. read more

My last order was a disaster. There was a ton of people waiting for their order, it was so busy. They didn't cook my quesadilla and they forgot my chips. When I asked for the chips they were super rude about it and the chips were also stale. They also messed up a couple other people's orders as well. But whenever the order isn't a disaster the food is really good. read more

What can I say it's Chipotle so yes I ate it... The service was another story. The girl behind the counter could not wrap a burrito..period. The first one was so busted, leaky and soggy I had to take it back. After I told her before paying it was not wrapped properly. She had to remake it, rolled her eyes the whole time and busted it yet again. ((Side note I do not order any extras and have a very standard 5 ingredient order))She proceeded to stare me down glaringly the whole time I ate. Clearly more training is needed in this location but the food quality was fine. read more

Was a 1st timer,walked in very friendly staff,clean restaurant. Was explained the menu quite well. I opted for the steak burrito a side of chips n salsa and med soft drink. I thought wow this is an expensive lunch, HOWEVER as I managed to eat half my burrito a few chips I was full I now have lunch for tommorrow. I'll def be back read more

Non commendable steak. Following a tragic 20 minute wait, the dude behind the counter didn't even show the courtesy of giving me adequate steak. There was fresh steak right behind him, nonetheless he scraped the dregs of the hotel pan and dropped the morsels of beef onto my bowl. My heart sunk, I begrudgingly asked for additional chicken, knowing that if the guy behind the counter decided to house the audacity to double charge me! $13.41, a sad price for a bowl smaller than my friends nearly identical $10.50. Dry tortilla, dry meat. Unprecedented. read more

By far the worst Chipotle I have been to and we travel a lot all over the country. Rude, extremely slow service. One person helping a long line of 15 people and doing on line orders. Does not help that she is slow and acts like she does not want to be there. Other guy just standing and watching her. No forks, when we asked she said they run out. read more

My husband and I eat here at least once a week because we LOVE Chipotle. Unfortunately this one misses the mark. By far the worst Chipotle we've ever been to. The staff is often rude. When we order on the app, our orders are typically much later than they say and typically our orders are wrong. We ordered guacamole and paid for it, didn't receive it, then when we inquired about it they said they were out. That should have been mentioned since we already paid for it! I think they need new management. read more

This Chipotle is exactly what it advertises as. It's just a Chipotle, no better or worse. If you want a big burrito or bowl of rice than absolutely go for it. read more

Worst Chipotle I've ever been too, unfriendly workers, side tracked easily, bare minimum on the amount of food put into a burrito. Overall very horrible job read more

Very hit or miss - I have had pleasant experiences with the staff in the past but recently they have been incredibly rude and the food has been less well put together. Unimpressed with this location. read more

I stopped here while driving on I-81, it was clean and had no line, the woman making my bowl was VERY polite, said "please" and "thank you" many times, and at the end she asked "is this perfect for what you wanted?". She rolled my boyfriends burrito very well too and gave him 3 scoops of meat when he ordered double steak. The servings were very generous and the food was delicious. Rice was flavorful and the meat had almost no fat! Best chipotle experience yet read more

The look of the food should have been the first sign. The eight people do nothing was the second sign. Went in yesterday. Sunday afternoon. The girl behind the counter was in a mood!! Clean store. Food was ok. Better portions at other stores. But at least care that we were there. read more

Probably the rudest experience I've ever had. I deliver for a delivery company and I was ignored by the cashier (which is where you pick up the delivery order) while she served 3 guests (two in line and one from the dining room) after I asked her do I stand in line or do I stand here? She just kept ignoring me after I said I was there to pick up an order. She informed me she was busy 'helping guests' . Well do I not look like a guest? I even asked where to stand to get service and she again ignored me. So the the shift manager? (food assembler) informed me if I 'attacked' her cashier I should ask for the manager? Hello? am I not a GUEST also? If not what am I? I'm picking up for a customer, which makes me a guest. So I informed her I'd let her know that I received poor customer service and I wrote it up on my app. She assured me it 'wouldn't affect them at all' referring to my review I was leaving. Well that's nice but I'm hoping this YELP review will catch the owner's eye and I intend to call the manager tomorrow. I work in hospitality myself and everyone who walks up and is there is a 'guest'. The cashier also whispered 'bitch' underneath her breath. Definitely unprofessional and ill trained and ill tempered staff. NO thank you. I will not pick up any orders from this awful franchise again. read more

Two out of the 3 times I've been here they don't have veggies. I love Chipotle but this one store has trouble with veggie available.

The line was long and the place was noisy. Couldn't hear myself think much less carry on a conversation. I had the steak burrito. It was like chewing on an inner tube. The steak was tough and rubbery. I've had better at Taco Bell. Unlike other places, the meals do not come with chips and salsa. Overall it was not that good and overpriced for what you get. I don't think I will be going back. read more

Um service was, 'what do you want?' No hello or conversing!!! The food was nothing special! Rice seems instant & spices was like the blacken seasoning fell of the shelf into the bowl of chicken ! Everyone working there looked overwhelmed & pissy! I suppose if you are a young college kid spending parents money & need substance to get through day then fine, but if are looking for a quick Mexican lunch, turn away & roll up to taco bell at least they say hello! read more

My wife and I have been in many chipotle over the years. The one in Carlisle is by far the best. The staff is super nice! The place is pretty clean. And the portions they give you seem more than average! read more

Just came in for lunch. Two hard shell chicken tacos. At the cash register, they said my lunch was free today. Thanks Chipotle!

Best fast food place in Carisle...by far. There are a handful of sit down restaurants in Carisle that are better but not a lot (sad state of affairs here). The staff is nice, fast with their orders, and they are generous in their burrito helpings. And on another positive note; I didn't get e-coli yet! read more