I have to say this is one of the worst Chipotle's I've ever visited. Every time I visit the service is slow, their always out of something and they don't give the same portion sizes as other locations. I purposely visit other Chipotle locations because I know I'll get better service and my money's worth. read more

This is the worst Chipotle I have ever been to. I waited in line for 30mins - while watching them multiple times messing up orders and having to throw them away. I get up to order and ask for a cheese quesadilla, the young man informs me that I can only order a kids cheese quesadilla in the store, if I want a large one I will have to go sit down or leave and place the order online. That was news to me, I have never been told that. Due to the fact that I had been waiting so long I said fine, I will take the kids one, and I also ordered a large chips and guacamole, to which he said ok. I wait another 10mins while they are making online orders and finally get to the register where the girl proceeds to tell me that there are no chips, I can wait but it would be 15-20mins.......WHAT?!?!! There were 5 of them behind the counter, ridiculous. People behind me couldn't even get brown rice because they were told that would be at least a 30min wait. At this point I walked out, and will never visit this location again, and I urge others to take caution unless they have at least an hour to spare just in case because there will not be any indication of shortages until you have made it to the register. read more

Extremely rude employees....the food was good though. During a crisis like this, the least we can do is be respectful. I understand all days are your best but leave it at the door. Corona read more

I don't know why I continue to order from this location. The last few times have been horrible. For starters the last two visits, I ordered queso on my burrito bowl.. neither time have I been given queso. This is crazy annoying, HOW hard is it?! Also I understand that I get sour cream on my bowl but that really shouldn't make my food taste like it's been sitting in a refrigerator for 3 hours. I'm talking COLD. Lastly, everyone's attitude here sucks! They all look horribly pissed and annoyed every time I go in. I'll drive to hull street the next time I get a chipotle craving. read more

I've been to most the Chipotle's in the Richmond area, all are superb beyond my standards. This location just doesn't sit in line with the rest. I dined today with my son, ordered a kids meal. The order process was fast, no issues there. I think for me what didn't sit well was the overall ambiance. The team members working really didn't seem to care, no one smiled, there were many employees working and some eating, I never once saw someone who I could identify as a manager, maybe they were in the back but in my half hour being there I didn't see someone who I could distinguish as being in that role. I found it odd mostly because in any food establishment that role is most effective with guests. Anyway, after half an hour I really just didn't like sitting in the restaurant. It just didn't feel as welcoming as other locations, and I wrapped his food up and proceeded home to eat there. The food was great so again no issues there, just odd as this is the first time I've ever really been turned off by service because the atmosphere was dark and unwelcoming. Updating to one star. Got two bowls one for my son and I to go. I live in Chester, this is the closest location to me unfortunately. Our food was cold when we started to eat it. I'm familiar with the steam table, I'm aware that food needs to held hot to 165, not a thing was even Luke warm. My bowl had a lot of cold product, so I could excuse that even tho I've gotten the same order previously and I could feel a little heat from the chicken. To make sure I wasn't crazy I simply stuck my finger in my sons bowl, the rice was not a bit warm, neither was the chicken. I'm unsure if this was faulty per the steam table but I gave the restaurant a call just to let them know in case it was a situation that maybe it was off or whatever, the man kindly explained the temps and such, and I let him know I'm aware of the temps but the food was not temping anywhere close to warm. He said thank you and we left it at that. It's a shame because I love chipotle and living in Chester there's no option of another chipotle close by. Clearly there are many inconsistencies at this restaurant as I can see from the various reviews. At some point I hope it improves. read more

Use to be my favorite chipotle but lately they've been slackinggggg. The line is always od long and no workers have any sense of urgency.

They really skimp on portions at this location A LOT. I recommend the going to the one in Midlothian worth the drive, this one isn't even worth the price. read more

Staff needs more training....portions don't match the $$$....staff moves too quickly and makes mistakes...staff needs more training

As a dedicated Hull st. chipotle patron I found this chipotle beyond lacking. I couldn't wait for this location to open since it is closer to my house, however, I have now given it two chances and was dissapointed both times. Too small for location, steak is inedible, to chewy, and they skimp on the rice and meat, the chips hard and stale mind you this is midday busy lunch time when it all should be fresh. Customer service is something to be desired as well as they hurd you through the line and throw your less than half filled bowl together. All in all I will be going back to Hull St. From now on. read more

Shadiest chipotle I've ever seen or eaten at. The floor is dirty the fajitas are brown and I barely got any meat on my burrito. I also didn't see anyone who looks like they're over the age of 22 which probably plays the biggest part of my uneasiness. Didn't find any hairs or anything like that. Just seemed dirty to me read more

This is only the second Chipolte I've visited. I bought a chicken burrito with fajitas and it was good. The table and floors were clean but very plain. There was a plywood wall built in the dining area that housed the restrooms. I should say that I'm a big Qdoba fan which provides similar food. However, the tastiness of the food and the more upscale dining room has spoiled me when I go to Chipolte. The food was good but, I'll continue to choose Qdoba over Chipolte and it's not even close. read more

The servers have a difficult time working during busy times. They messed up my order three times. At the end I just paid and left. Frustrated. read more

Best Chipotle in the area. Servers are always welcoming, and friendly. Currently in a Quesarito craving phase, and this location has never let me down. Only downside is the small seating area, but this is a "Hipstyle" kind of place, you're suppose to interact with other people. read more

Service was terribly slow. Waited 20 mins to order, got skipped over three times by online orders. Just bad experience at this store.

This store is ridiculous. The manager, Fernando, is rude and useless. I can't believe they put this guy in charge. It's no wonder they have such bad service - he's the leader and sets a horrible example. Skimpy on online orders, even when you request extra. And sour cream looked like half n half. read more

Always packed but they move the line fast! Love this place! it is very clean. Staff are friendly. We eat here at least once a week and have never been disappointed. Great portion sizes! read more

Love Chipotle. Small building, long line but great food. Wish this was a bigger building. They could use more seating.

Ditto to all the bad reviews below, whatever happened to making the customer happy - I ordered a veg bowl to go, and got no vegetables, they were cooking but my bowl was passed down the assembly line closed bagged and rung up, when I explained this to the cashier that there was something missing they looked dumbfounded - yelled down the line for a side if veg - train your people better , will never stop here again , corporate needs to take a look at this place. read more

I've tried to give this place the benefit of the doubt since it's the closest chipotle, and I've been disappointed every time I've gone in. They're always slow, stingy on the ingredients, and rarely get the order right. Today they put someone else's ingredients in my burrito, then didn't fix it, then tried to cover up the wrong ingredients with the correct ones. Then when I finally got up to pay I was ignored for another 10 minutes while the cashier argued with a customer in the back of the line. This is hands down the worst chipotle I've ever been in, I really hope they improve. read more

I generally love Chipotle but I have to say this particular one has the worst mild salsa. In the peak of tomato season and they serve canned tomatoes with onion, and no cilantro. read more

This Chipotle must have really stepped up their game after those 1-star reviews were left. I was apprehensive about stopping here after reading the other reviews, but it was a great stop. I went during the dinner rush, and they had five employees working to assembly line. It was very efficient, and the line moved fast. The employees were friendly and gave me exactly what I asked for in my bowl. Everything was fresh. I would definitely stop here again. read more

Flavorful food with great Mexican style. Serves relatively cheap food for the portions provided. Popular restaurants tend to have 10 or so minute wait lines, however. read more

They are often out of fajitas veggies and lettuce at this location and the meat portion s are as rationed as in a seven year famine.

Really sad Skimpy portions. Man in front of me, got twice as much as me because he spoke Spanish to the server. I like chipotle in other places but this place is cheap. Hope owner sees the reviews and changes his policies. Would not eat at this one again. Server gave small spoon fulls and when done it barely reached over the lip of the bowl. There was actually space on the bottom. read more

Love the food... Even my 2 yr old eats out of my bowl and they always load it up for me!! Wish the building was bigger and the parking was better. read more

This place is usually swamped during peak hours. The past couple of months I've ordered ahead, and they've left some ingredients off and messed up the order. This has caused me to stop coming to this location as often. Today they didn't have any guacamole, and I was owed free guacamole from my past order that they had missed (which I paid for). The younger manager made it up to me by giving me a free meal and drink. Customer service is pretty important to me, so I'll start using this location more often again. read more

So I was taken on an afternoon adventure of the area and brought here by my best friend to fill up on some Mexican cuisine and what did I find to sate my hunger but a fantastic build your burrito menu. I was happy to find barbacoa as an option and though I'd never been here before was able to share something new with my bestie and their taste buds were awakened to the rich and succulent taste of new meat tried. The staff was super fast! read more

I'm not sure if there is management change, but my last two visits have been awful. Today I stood in line 20 minutes due to a big online order that was made from someone else. I was actually there when the guy arrived for it. The poor thing spent $132 on an order and had to fight for the chips and salsa they owed him. I ordered 3 tacos and they had no fajita mix left and said they weren't making any more at the moment. They were out of beef, corn salsa and had no guac. The lady at the register got an attitude with my coworker when she asked for a cup. She got an attitude with me when I asked to pack things up to go because there was no where to sit. The manager yelled this others guys order wrong 3 times while he corrected her each time. As frustrated as I was, the people behind me were even hotter. What's up Chipotle? read more

Love LOVE! Of course there were kinks with a newly opened restaraunt. DUH! New people to train. They've worked the kinks out and it's awesome!! read more

Chipotle was gracious enough to donate food to our Career and College Exploration event at our Richmond Public School! Everyone was very friendly and helpful and the food was delicious :) We will be back to order from Chipotle for future events because their catering customer service was very helpful. Thanks Chipotle!!! read more

Sometimes I go to Chipotle when in a pinch. Today I stopped by this location and it was the worst one I've ever visited. PROS: The service was quick probably because it was pretty slow at the time (while I was there eating the line started to back up and I felt sorry for the folks at the end because it got pretty slow); its right off the highway so fairly convenient. CONS: The tables & floors were dirty- strewn with food, napkins, and wrappers. They didn't have knives, and the guacamole was an odd shade of green (almost the color of baby spinach vs the brightness of avocado) so I definitely passed on my side of e coli. The food wasn't good either. I took a few bites to kill the hunger and left. I won't be visiting this location (and probably not another for sometime because this experience will surely stick with me for a while) ever again. read more

I came in around 10 minutes to 10 and the staff was joking around and not preparing food. After I came in about 7 other ppl came in after me. 2 then left because we were not getting served instead they were making jokes and watching us. Another woman from the back came in to serve us, but was very rude, she slammed are trays and servings and rolled her eyes when a gentleman asked for extra guacamole! When bombarded with work the other workers finally decided to help after being yelled at. I was overall displeased with my visit extremely! read more

Very small, cafeteria style seats that's are very low, truly feels like elementary school, never enough seats, and they don't serve margaritas or beer at this location. read more

Brown guacamole, stale chips, garbage piled high, filthy floors and table tops. Staff ignoring all the problems and have zero customer service. Drive right past this Chipotle and find yourself something else to eat. If you decide to give it a shot, like we did because we were starving and from out of town, you will not want to eat at another Chipotle for a long time. I fully expect my children to be up vomiting tonight. Worst. Experience. Ever. read more

DO NOT EAT HERE! Food is old and service is terrible. Hadn't eaten here for months due to issues at not only there but quite a few chains for health issues. Literally had employee cleaning glass partisans, leaning over our food. Used to be a great tasting and great service restaurant but disgusting now. Don't waste your money. read more

The only reason they are getting one star is because I can't give them zero. This place is horrible!!!!! Every time we have ordered from them in the past year they have forgotten something from our order and because we were home when we caught it we had to eat their mistake. Today was the worst experience to date; 1st they messed up my food which was supposed to be two tacos by overloading one to the capacity of food smeared on the outside of the taco and not able to be picked up while the other was barely filled at all. While they were begrudgingly fixing this issue, we noticed that the bowl we ordered for my daughter was covered in salsa. Apparently the app glitched and added salsa. The worker was rude to my daughter, demanding, "so what's wrong with your food now?!???" They did not fix the issue. We paid for an entirely new order and waited. When we picked it up the same employee said, "oh so it looks like you were wrong after all." I will never order from the app (which glitched) or come into this location and order again. There is no customer service, there is no work ethic. This was repulsive. I am angry and I will advise my friends to avoid the location as well! read more

This chipotle is horrible. The assembly line organization is non-existent. 1st they ran out of peppers and onions for a client so they made us all wait until they were done sautéing.I had 2 items-1 burrito and 1 bowl. Bowl was done and in the bag and now onto the burrito, nope guy behind me said burrito was his. Ugh, how did it go missing? They then took out the bowl and added the ingredients I stated for the burrito. Why did you mess with the closed item? OMG. Sides were given to wrong people, lemonade was out. I don't care, I'm outta here. Chips are so stale, guacamole is ice cold (?) And mild is dry. ?? This is not Chipotle food I'm used to from my Chipotle. Never will be back here. read more

I have been to this location a few times. The only complaint is that the line is way too long. The food was great! They give you a good size portion. read more

I have been a patron at numerous other Chipotle's and this one was BY FAR a huge disapointment, my normally full and overflowing burrito bowl was half filled, thrown haphazderdly together by a bunch black and one hispanic, school kids. I watched the watched numerous blacks and hispanics in front of me order and receive nice full burritos bowls.! I'm not normally racist in anyway but I can't believe I experienced what I did there. When I was asked is that all? I commented it looked awfully skimpy, and the comment was ignored, and the lid thrown on and passed to the cashier.! I may go there again and be just prepared to walk away at that point. read more