Christian did an excellent job. He had good service and he had good forces. Definitely a guy who needs a raise.

Do all chipotle franchise owners have a secret betting pool to see whose location can be the most filthy AND see how empty and burnt on the remnants of the hot held beans and proteins can be when people are shopping with their eyes and deciding what to order waiting on an interminable line as only one person is working while 3 stand there clearly not cleaning tables or service areas? When I hit the powerball, I swear I am going to open a chipotle. Get it up and running. And manage it for exactly one day to prove cleanliness and food service standards can be achieved. Then, after taking photos, I will gift it to someone who really wants to run one. Food was fine. Portions very good. Had to choose my third choice in protein as they were out of the first two by 830pm and I wasn't interested in "waiting for them to fire more" when the other member of my party had his meal. Factor in $25 a person now for price. It's like an abusive relationship (every single location), I come in hoping today/this time will be better. But it never is. I'm going to keep coming, but I've resigned myself to getting some garbage-born illness at some point when trying to get a drinking straw. read more

Chipotle Mexican Grill - Barbacoa as steak and carnitas were out - Mexican Near Me - Enfield, Connecticut

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Christian gave me absolutely beautiful service and was amazing. He gave perfect portions and was very easy to talk with when making the bowl. read more

The first thing was the filthy tables. They were not busy and everyone standing around. I told them that the tables were filthy and somebody went to clean them. My son's girlfriend had gluten-free and there was one scoop of burnt chicken and corn. We got charged full price and she had nothing else in the bowl. Chicken was burnt and the lettuce wasn't shredded like usual it was big leaves and it was wilted. We should've left, but everybody was hungry.. now just hoping we don't get sick. read more

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Definitely not the best Chipotle I've experienced. Food was pretty dry. Service was cold. The place is ok, nice seating outside. read more

Chipotle Mexican Grill - Vegi bowl - Mexican Near Me - Enfield, Connecticut

Stopped here to grab lunch for my daughter and her mother. I had a list. I don't care for Chipotle but decided to get myself a burrito too instead of making another stop. It was lunchtime, but I was the only person in line. I ordered a burrito, with mild sauce and a bowl. My problem is this, if you're taking orders, maybe you should focus on making one item at a time. They kept asking if there was anything else, anything else, anything else? The other guy that was adding sour cream and mild sauce was asking me at the same time, anything else? I got the food, got home and sure enough, put hot sauce on the burritos instead of mild sauce. I get it, not THAT big of a deal, suck it up and just eat the burritos. But this is the simplest ask when it's such a basic part of the order taking. PAY ATTENTION! People don't understand how a simple mistake can leave a lasting impression. I never liked chipotle, overrated and pretentious. Second time I've ever walked in that place and this will be the last time. No! The burrito was inedible! Took two bites and was tempted to drive back and return the rest of it. $13 burrito thrown away. read more

Chipotle Mexican Grill - 2 bites. Asked for mild sauce and got hot. PAY ATTENTION!!! ‍ - Mexican Near Me - Enfield, Connecticut

Bug found in chicken burrito bowl delivered via UberEats. Extremely unsanitary. Health inspection needs to be had. read more

Chipotle Mexican Grill - Chicken burrito bowl - Mexican Near Me - Enfield, Connecticut

The worker was very rude. Gave me a nasty look skimmed out on the chicken purposely even when you asked for more then proceeded to try to charge me double chicken. read more

The guac looked like actually diaherea lol, and there was one lady in particular I got horrible service from. If they had name tags I'd shout her out but it was overall a horrible experience Y'all outta be ashamed of yourselves. It was on 7:15pm on June 11, 2025. Honestly it's not gonna improve unless 90% of the workers here are replaced. read more

I sent someone else to pick up my food I have had issues in the past and now yet another one I got my food and it had a long brown hair in it it was right on the top and I had to throw my meal out I didn't have the time to drive for an hour there and back to get a new one. I went on the restaurants page where I ordered and all I received was a thank you for letting us know That is not ok read more

If I could give zero stars I would! The one in enfield is the absolute worse! Save your money and time. Service is horrible, they barely give you any food and have pure attitude if you ask for atleast the amount of protein your paying for! Whoever owns this one should be ashamed! Look at your reviews and make proper adjustments! read more

Chipotle Mexican Grill - Mexican Near Me - Enfield, Connecticut

Dirty with bug guts sitting in the window sills. Maybe don't sit on the stumps facing the windows because the window sills are covered with dead bugs. My chicken tastes burnt... read more

Not one clean table at least 6 people working not once did they come out to the dining room. The utensils area was disgusting. I made the mistake of using the bathroom before I left, it looked total disgusting worse then a Newark New Jersey gas station. Workers were rude, chatting it up with each other paying no attention to the customers. read more

*update* I filled out the info that the business wanted and they never contacted me. I was here a year ago for work and nothing has changed. Garbages overflowing, 3hrs from closing and they are out of sour cream and running very low on everything else. The garbage behind the counter is overflowing to the floor and there are 4 total guests in the store and all were getting to go. Just pathetic. read more

I go to different chipotle locations all the time, and this was one of the worst I've ever been to. The rice was unseasoned, the guacamole was brown, and the containers of food were nearly empty and looked like they had been sitting there for hours without replacement. The staff's behavior was embarrassing--they laughed and sat on their phones while we waited in line (alone, with nobody else in the store) for 10 minutes before one of them came over to take our orders; they even would occasionally would look up at us standing in line, whisper to one another, and then laugh before looking back down at their phones. Once we got our food, I found a piece of PLASTIC in mine (pictured). This was a terrible Chipotle experience and management desperately needs to step in. read more

Chipotle Mexican Grill - Mexican Near Me - Enfield, Connecticut

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I don't frequent chipotle often but I happened to visit this location 2x in the last few weeks. Both times it was extremely dirty. There was sauce and meat/cheese between the pans and nothing was being wiped or sanitized. The staff at the register was talking amongst themselves and being rude to the staff serving, whispering under their breath "watch her portions". I can't imagine how dirty it is in the back of its that bad in front. I also can't imagine how rude the staff would be as well if the customers weren't present. The food was for my son. I did try it and it wasn't bad by any means but it was extremely expensive. Nearing $20 for a steak bowl with guacamole and chips. I would personally not visit this location again. read more

The worst chipotle I think I've ever seen. Food was bad. Service was rude. They give you almost no food if you do pick up orders. The staff will straight up ignore you. read more

I've given this place many chances and each time has been disappointing. The food is average at best but typically it's gross. Very salty. Cold. Dining room is usually dirty. Pass on this place read more

I literally never leave reviews but this was.... warranted. I waited, patiently, for about 30 mins after the app said that my online order was ready. Totally understand that it was rush hour. What bothered me the most was the utter disrespect a particular employee was giving to multiple customers. Despite waiting patiently, I am missing an entire entree, a side to the one entree I did receive, and had to remind them to give me a cup for my drink. I know things get stressful and customers can be rude, but cmon. Also, the place was an absolute mess and missing utensils. read more

Never tried Chipotles and we were willing to give it a try. Placed the order online for pick up in Manchester, CT. Ordered 2 Carne Asada Bowls with extra fajita veggies and also paid the $6.75 for the EXTRA Carne Asada for one of the bowls. Both were missing the veggies and the EXTRA Carne Asada was NOT added. (That bowl actually had less steak than the other). The bowl which should of had the EXTRA Carne Asada had hard, crunchy uncooked white rice. We've had better Burrito bowls going through the drive thru, for a lot less. Would not recommend! What a waste of $$$ read more

The food was great, but the interior is badly needed for renovations. The current look makes it look old and worn out. Floor is worn out, and one wall made from plywood and it was looking tired and worn. Furniture was old and out of date. read more

This is the worst Chipotle I've ever been to!!! Dirty, rude help, ran out of food to serve and blamed it on no staff, but mean while 5 staff members standing around doing nothing. The owner of this franchise needs to clean it up!! Embarrassing for the company. If I could give less than 1 star ii would ! read more

I had gone in for my first time ever trying chipotle. i ordered white rice, black beans, hot sauce, steak, cheese, lettuce, and guacamole. i believe that was all in the bowl, with a side of chips. first of all my steak was very fatty, was unable to eat any of the meat. secondly, i had tried to eat the guacamole in my bowl. i had ended up having a piece of the stem of the avocado in my bowl. i was trying to eat and then i bit into something hard. i look at it and its a small brown circle. i dont believe it would be anything else other than the stem of the avocado. thirdly, i had gotten a side of chips. big mistake. my chips were stale. the only way i will ever give chipotle business again would be if i were compensated for this extremely disappointing visit read more

Hello. I am sorry, but management needs to take in consideration that their food and the appearance of the restaurant needs to look better. It looks very unappealing and the appearance of the store looks run down and dirty. The tables are not cleaned and then when you go to order from the food line, the food looks old and dried up. Stir the food up make it look appealing to the customer and also to have at least all of the items that are offered on your menu ready. How do you not have cooked vegetables ready? And it won't be ready 20 minutes. Come on vegetables? It's not meat. One of the girls serving has an snappy attitude when I asked how long for the vegetables to be out. I'm sorry Enfield Chipotle Management but you really need to get and adjustment. It's no wonder why your store has only 2.5 or less stars. read more

This was my first chipotle experience. As I had company from out of town they suggested to try it. Unfortunately it was a disaster walking in, the place looked run down, like they are still fixing up the place (?) The trash can was full. We had to wait in a long line againstthe wall. They kept running out of ingredients. The service line was very messy, food spilled everywhere on the counter top. No signs of what was what or even available because the bins were so low couldn't see. Esp for a first timer I wasn't sure what to try out. The staff seemed busy but just wasn't up to par to clean or have ingredients available. And they close at 10pm? This was at 7pm when we went. I felt disgusted tryin to eat my burrito knowing how the place looked and how the staff was. They just seemed sloppy and didn't care of the well being how the food was being handled. I believe it was a manager who was spooning chicken over from the To-Go side. It just wasn't adequate. Prob my first and last time there at this Enfield location. My company was not impressed either. read more

Stopped in this location on a long road trip. Their interior is modern and up-to-date (like most chipotles). Their facilities were extremely clean. No trash, food, napkins left on tables or the floor. They had a hand sanitizer station near their drink/silverware bar, which was a nice addition. They offer a variety or seating both interior and exterior. The staff were extremely friendly and helpful. Their customer service was on point and they operated very efficiently. I was able to order and get my food in under 2 minutes. Overall this is a great location just off of 91 for a quick meal. Glad I was able to get something that wasn't a greasy, fried, drive thru concoction. read more

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Horrible service wasn't even busy lady threw our plates together so it looked like a pile of poo on my plate. The chicken tasted like it was completely covered in salt and the guacamole was all brown and nasty looking. An her butt was hanging out. There was no life in the restaurant and it was still very poor customer service. This was by far the worst chipotle I have ever been to. read more

Good fresh food, sometimes they run out of items at night, staff is super slow and more focused on fun than they are customers it seems at night time. I wish I could order the quesadilla in store and not just online! read more

This location seems to have gone downhill. The food is ok, don't get me wrong. But the tables are always messy, outside tables are wobbly, bathrooms are a little gross, and the staff isn't always friendly. Twice this week, I was in here, and their system was down for orders. My guess is they need a new manager who can pull this team together. The staff seems capable, but they need leadership to make it happen. read more

Disappointed, this location used to be delicious before but now it's just going downhill. The chips I recieved was mixed with SEVERELY stale and okay. This tells me that the chips most likely aren't changed and left out since the air makes chips stale. Plus, all the salt was at the bottom even after I shook it. One of my burritos had a huge piece of onion in it when i didn't order that expecially since i'm allergic to onions. The rest of my order was fine despite the WHOLE order being cold. I don't know what has happened to this location but for food that i didn't order to be in the food that i did order multiple times is very messy and rushy. customers would prefer the food to be made neatly and late than messy and quick. Hopefully this gets fixed soon but until then I wont be eating here anytime soon. read more

Only order in store in person. Order online at your own risk. This specific location has made me a Moe's customer. read more

Worst chipotle i've ever had. ordered two bowls. no forks. no taste in the food. also only 2 drops of it (pictured) . this is very sad. DO NOT ORDER ONLINE IN THIS STORE. terrible. read more

Chipotle Mexican Grill - ALSO FORGOT TO ADD TOMATO AND CORN THAT I ORDERED. - Mexican Near Me - Enfield, Connecticut

We swung by on a Friday evening on our way up north. It was a bit later, so we wanted a quick meal before getting back on the road. Service was efficient. A team of basketball players from a private school showed up at the same time, but the staff dealt with the orders quickly. We didn't have a long wait at all. Food was good! As were the portion sizes. My bowl could have used a little extra spice, but I tend to like things on the hotter side. The facility was a bit cluttered, I thought they could have done a better job cleaning the dining area and the tables. Overall, A-Ok Chipotle! read more

Chipotle is usually one of the few places you can feel comfortable ordering from anywhere and know you're gonna have solid service and food. Except this location missed that memo. I've never been to a chipotle that the prep area was just messy and gross but I have now. What's worse is they weren't even busy, just two of us in there. Items were cross contaminated into other food bins, the guac was straight up BROWN. The chicken in the bowls was crunchy and definitely not fresh in the slightest. The service was absolutely trash, the two guys working the front have no customer service skills nor work ethic. This either requires some management efforts for training or taking the trash out but fucking do something because this is a black eye on a successful chain. read more

I downloaded Yelp again just to write this post. This place is filthy! The tables haven't been cleaned today. Please don't let me see someone playing with the guacamole and 4 other people standing around and then say they're short staffed and too busy to clean. The food is way too expensive to feel like someone was playing with it before I got there. I should not have to worry about the food safety while eating at a chipotle. read more

This was my first time to a chipolte. I have been watching it's stock these last 2 years and am familiar with issues the chain has had. I am not sure if this location is a true representation of all stores. I'll make some comments. The location was on the end of 3 stores. It had two doors to enter through. I entered directly into the eating space where the second store went into the line. I saw a dimly lit space. Dark concrete floors, institutional S/S tables and dangling modern Led or Halygon lighting. The tables were empty and all a mess with rice and shredded cheese in them. I almost walked out. Most places don't have you walking through their tables. Dark and dirty with plywood screwed up on the walls. It being a rainy day the place looked cold, dark and dreary. No imagination! No color! Cramped! I was so disappointed. Why would I want to eat there? I stated to sample the food. Menus board seemed hard to read. They served beer? That was hidden and not easily noticed. He menu seemed not to accentuate what they offered. They might have had more colorful photos of what they cooked. Pork? Oh, maybe say what the word is in Spanish? The portions were excellent. The pace very fast but we felt under pressure as newbies. We felt like we did not know beverage options. Sorry to say But I'd rather be at colorful Moe's! It's Cheery with nice color and the menu is more clear cut with photos and I'm not walking straight into dirty tables. Wish I could have photographed the dirty tables. read more

Chipotle Mexican Grill - Dark, dreary, narrow, walk through messy tables, institutional, like an old school cafeteria with same wooden chairs! - Mexican Near Me - Enfield, Connecticut

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I am severely disappointed by Chipotle Enfield. The customer service is lacking The protein portion sizes are lacking One instance that comes to mind is when they omitted my mild salsa on purpose :( read more

I am so disappointed in my trip to chipotle today I haven't had chipotle in let's say four months I go and get a bowl because I'm a vegetarian obviously the bowls which are vegetarian come with guacamole that's like the substitute for chicken so I'm eating my bowl and I realize it's a little dry and then I'm picking through it because I like to eat everything in one bite so I don't mix it all up and I realize there's no fing guacamole basically the whole fing thing I paid for was the guacamole and there was none of it I hate you I hate you whoever you are that made my bowl maybe it was just one bowl to you but that was my dinner that was my whole life today OK that was my happiness and you ruined it:( read more

If I could give zero I would: Im a sous chef.. I too myself work in food service & believe me there's hard days...I get it.......so it's painful for me to even have to write this. But sometiems things get so poor and inexcusable it goes too far.. this location may be the worst I've ever gone to. It's nasty inside, tables dirty from the few guests that do even choose to eat inside...sauces, utensils, napkins all over the station / floor etc with 3-4 employees on shift, just loooikg at it sit there. Then the food... Jesus man. Chicken and steak that had clearly not been rotated out in what looked like an hour, the rest of the things like lettuce, fajitas, cheese or the rices all almost EMPTY me having to question in my head if I should even ask or will they just replace the container as needed like they should..nope. And dear lord don't ask for anything on the side in this location.. ever. The fact that it's all highschool and college kids who don't want to be there , don't care about food service and just want their checks...you will ask for something such as a side of guac or a tortilla to go with a bowl per say, you'll be ignored the first time, then when you reiterate because of being ignored you'll be given a nasty look, the look will be shared between all shift employees and then given back to you while your request is taken care of..at a (now intentional) snails pace. Not to mention they never have the vinagrette which is the only reason anyone I know even goes to chipotle... 3pm on a Saturday "do you have any vinagrette? I'll take a side to go please" met with a response and blank stare of "no sorry we ran out" ... wait what..? It's 3 in the afternoon how are you going to be open for another 7hrs just telling everyone no, for something that takes under 5minutes to blend together and make... unreal. Never had to leave a review like this in my life but this place is such shit it was mandatory. If you can drive to the Manchester, or 15 further up 91 to a Springfield location you'll have a better experience GUARANTEED. read more

My husband and I have been loyal Chipotle customers for years. That unfortunately is changing at a rapid pace. The last few visits have been horrendous. Out of ingredients, extremely rude customer service, VERY salty ingredients, small portions and long wait times. The food is definitely no longer worth the money. I don't understand what is going on here, not sure if it's just this location or the company as a whole but we will not be returning for a very long time. read more