My husband and I have been loyal Chipotle customers for years. That unfortunately is changing at a rapid pace. The last few visits have been horrendous. Out of ingredients, extremely rude customer service, VERY salty ingredients, small portions and long wait times. The food is definitely no longer worth the money. I don't understand what is going on here, not sure if it's just this location or the company as a whole but we will not be returning for a very long time. read more

I have a burrito problem. My fiancé knows the way to my heart or to fix grumpy Cara is to make a quick stop into Chipotle. I have never once been disappointed with this store. I'm always greeted kindly and I always have a bangin burrito to put me in a food coma for a couple hours. I'll be back soon! read more

Chipotle Mexican Grill - Gimme dat bowl of goodness - Mexican Near Me - Enfield, Connecticut

We've been ordering online and every time it's completely wrong. This time we only got rice, meat, and salsa...‍ read more

Chipotle Mexican Grill - Just rice, meat, and salsa‍ - Mexican Near Me - Enfield, Connecticut

If I could give zero I would: Im a sous chef.. I too myself work in food service & believe me there's hard days...I get it.......so it's painful for me to even have to write this. But sometiems things get so poor and inexcusable it goes too far.. this location may be the worst I've ever gone to. It's nasty inside, tables dirty from the few guests that do even choose to eat inside...sauces, utensils, napkins all over the station / floor etc with 3-4 employees on shift, just loooikg at it sit there. Then the food... Jesus man. Chicken and steak that had clearly not been rotated out in what looked like an hour, the rest of the things like lettuce, fajitas, cheese or the rices all almost EMPTY me having to question in my head if I should even ask or will they just replace the container as needed like they should..nope. And dear lord don't ask for anything on the side in this location.. ever. The fact that it's all highschool and college kids who don't want to be there , don't care about food service and just want their checks...you will ask for something such as a side of guac or a tortilla to go with a bowl per say, you'll be ignored the first time, then when you reiterate because of being ignored you'll be given a nasty look, the look will be shared between all shift employees and then given back to you while your request is taken care of..at a (now intentional) snails pace. Not to mention they never have the vinagrette which is the only reason anyone I know even goes to chipotle... 3pm on a Saturday "do you have any vinagrette? I'll take a side to go please" met with a response and blank stare of "no sorry we ran out" ... wait what..? It's 3 in the afternoon how are you going to be open for another 7hrs just telling everyone no, for something that takes under 5minutes to blend together and make... unreal. Never had to leave a review like this in my life but this place is such shit it was mandatory. If you can drive to the Manchester, or 15 further up 91 to a Springfield location you'll have a better experience GUARANTEED. read more

Went there with gift card. As soon as we walked in dirty. Tables all dirty. Trash barrel was dripping on to floor with trash. That should have been a clue to leave. Few people at tables. In line we asked for a few things. Told out if it. Ordered. Five people behind counter three just standing around. I asked, as we checked out for a clean cloth to wipe a table with. There was a conversation between two and then one girl came around with clean cloth and wiped a table. I asked for a specific table she cleaned it. Proceeded to clean another as well, then returned to behind the counter. I counted 7 tables in needed of wiping down. Were left dirty to stand behind the counter. The counter where the soda machine, napkins and silverware were, well no napkins. Out of order sign on one of the soda items. Trash on counter and spillage. This is the dirtiest place I have ever been. Floor dirty as well. Food not impressed perhaps was just grossed out by place. Was concerned how clean things were in the back if this was the front Never again will I go to Chipotle. This was in Jan 2024. read more

They regularly run out of items. I will say food is consistently decent. I've been here maybe 6 times in past year and a half. One time, they were out of forks mid-afternoon and weren't planning on getting them the rest of the day. There is a Target up the road... Another time, they were out of Chorizo, and there was a big sign above saying they now have Chorizo... Today, they said they were out of tomatoes...and also running out of lids for to-go orders... Yet I keep coming back when I'm in the area read more

I don't know where to start on this one. Upon entering, I was greeted by a girl with a blank stare. Literally didn't say a word. Had a look on her face like I just stole her life savings. Can't say I've come across this before. I got half a scoop of chicken from her before she handed me off to the next person on the line. All that to say that this girl needs to fired or coached ASAP! I'm currently watching a big dude biting his nail behind the counter and I want to throw up. They need to overhaul the staff here Chips were stale but burrito flavours were great. Store appearance is neglected. read more

Not the Chipotle I used to know and love. Raised the prices for less food?? That's crazy

I eat chipotle here several times weekly and certain nights you get the friendly crew and others you get the unfriendly ones that rush your order and toss the food in the bowl to rush you along. The 3 is for the friendly crew that really deserve more but cannot reflect in this review sadly. read more

Closed every time I go by. And chipotle needs to invest in some closed signs. It seems it is always scribbled on a napkin.

Worst chipotle I've ever been to, line workers were rude, white rice was missing lime and cilantro (plain white rice), steak was burned and crunchy. Super disappointed in this location :( read more

What a joke. Only taking online orders. Can no longer walk in and order. Have to download the app to do so. Zero customer convenience for walk in traffic. Four others walked out same time as me. Welcome to Moe's!!! read more

$50 for 3 burrito bowls- all were missing the cheese and fajita veggies that we ordered. Topped off with no utensils. Not usually a complainer, but super disappointed. read more

What's the beef with Chipotle, guys?? Get it? Beef? (snorts) I've been a fan of Chipotle since my poorer college days, when a burrito from Chipotle meant two meals. Fast forward to today, it's a "good" meal that I can get fast. First things first, Chipotle is not "true Mexican food". It never has been, it never will be. It *is* better than Taco Bell. Once you've removed yourself from that expectation, you might actually be pretty happy with what you get. Their menu is a build-your-own type of deal. Choose your platform first: burrito, bowl, tacos (crispy/soft corn, soft flour), or salad. Select your "meat": carnitas (pork), steak, chicken, barbacoa (beef), sofritas (shredded tofu), or fajita veggies. Pick any of your "filler (s)": brown or white rice, black or pinto beans, fajita veggies. Dress it up with toppings: pico de gallo (mild), red salsa (hot), green salsa (medium), roasted corn salsa, lettuce, guacamole, sour cream, cheese. Voila! I got the carnitas salad bowl with veggies, green salsa, and guacamole. I didn't even need the provided chipotle vinagrette! It was really tasty, guys. Jamie had the carnitas burrito with all the fixings. It was enough for two meals for him (and he eats a lot). A side of chips and salsa WILL cost you (a big no no in my book). However, they do serve some beer and margaritas. Never partook in this, but maybe I will sometime in the future. The decor is minimalist, but intentionally so. This isn't a date-night restaurant, unless you're looking into one of my poor-college-student flash backs. The biggest negative for me was the staff. As my pal Keter mentioned, the girl at the register (probably not the same one) had a stank face on and was hardly civil, let alone courteous. The guy who made my order was also misinformed. He said that the carnitas is "unseasoned", which, per Chipotle's website, is not true. Thankfully, it didn't contain my allergen and I was able to eat it without any issue. Definitely get the carnitas, you guys, before you cross Chipotle off your list. read more

So, after hearing people rave about this place for years I finally set foot in a Chipotle and got to "enjoy" some of their much-touted "Mexican" fare earlier this week. Upon entering the establishment I was struck by the decor and design which is very clean and modern, almost spartan, as if the entire place were one of those Bose stereo systems they advertise on TV. When I finally made it to the front of the line I ordered a chicken burrito with brown rice, salsa, both black and pinto beans, and both guacamole and sour cream, as well as a trio of barbacoa tacos with salsa, lettuce, cheese and sour cream. While I understand assembly of a burrito being a bit free form (some care can be put into distributing ingredients evenly though) there was zero care put into the construction of my tacos. Strike number one. The girl at the end of the line who was ringing everybody up had stank face and a stank attitude to go with it. Strike number two. When I sat down I was a little saddened by the state of my tacos which were kind of a mess, but I was extremely hungry and dug in despite any trepidation regarding their appearance. They were okay. The barbacoa looks very school lunch caffeteria-y and has a sort of chemical, metal flavor to it, the cheese is ultimately flavorless, and the salsa (I assume it's the salsa) gives every bite an overwhelming lime flavor. The chicken burrito suffered from the same overall citrus flavor explosion which basically made nothing in the burrito taste like the thing it was supposed to be. Additionally, the lack of giving a eff about the construction of the burrito meant that there were pockets of just one ingredient throughout the thing. Strike number three. Finally, the clientele of this place was something I just couldn't wrap my mind around. They can only be described as...modern day Yuppies? I'm not talking about the gentrifying hipster, or the too cool for school scenester here. These people were on some neo-Stepford young not-exactly-urban because it's mostly rural Enfield-professionals ish and their loud conversations about hilarious-but-not-hilarious-at-all New Millennium Yuppie stuff was pretty offputting. This was particularly baffling since it was in Enfield which I associate more with townies and your random youth culture alternative types. Can we say strike out? All that said, I have no plans to return to Chipotle. The atmosphere is okay, and the clientele abominable, but the food, for all the hype and the over-inflated prices, just isn't good. read more

I previously wrote a good review, back when this location was new. The, while bland, is fairly good, in a "not bad" kind of way. I figured the staff issues were just that of a new location and new staff. The big problem is that they aren't getting any better, and in fact, getting worse. The staff is just plain incompetent. About half of them are rude and obviously just don't care. Here's a quiz: you hear a girl screaming from the bathroom, what do you do? Well, if you're one of the steroid jockeys sitting 10 feet from the door, nothing. If you're a staff member at Chipotle, nothing. A young girl was stuck in the bathroom behind the obscenely heavy doors, which I opened. When I got back to the register, which is where I heard the screams from, the person "Tomilee" nonchalantly mentions, "yeah, you should take two people with you." That will be my last visit to Chipotle, and hope they get a visit from a safety inspector. Their staff is abominable, their food bland. And a special nod to the people of Connecticut who happily munched away on their food while listening to a little girl screaming for help. You truly disgust me. read more

Chipotle isn't bad, don't get me wrong, but I don't understand the hype. The line is long, staff seems chaotic and confused at times. I got an order of the tacos and while the taste was good, the meat had soaked the tortilla and they were split by the time I ate them. Chips and salsa cost you extra which is a turn off considering most other comparable places give you them for free. Wouldn't really plan to come here again with so many other options in the area. read more

I experience bad service and over heard an employee getting yelled in front of customers and other employees... I feel that the management there is very poor. The district manager needs to be advised of this and do a pop up visit. As well their was alot of cross contamination with the food... other food in others and never cleaned.. or taken out.. this store need to be helped and managed correctly... the new person in charged is very nasty and unprofessional to people and let alone her employees. read more

Will never come here again. Service was terrible. They were out of brisket and said it would take a couple of minutes to cut. Said I would wait. Thry proceeded to fill a takeout and then two people that were after me with brisket orders and I finally had to remind them I was the 1st one to wait and they finally filled my order. read more

TERRIBLE chipotle. The last five times I have been to this chipotle location there has been an issue. Whether it's closed for no reason, not refunding my online canceled order since they were closed, or mixing up my meals with someone else's, this location is a bust. Do not waste your time going here. Do better Chipotle Enfield, CT! read more

Really love chipotle but this location needs more employees...the food is great but the wait make you Want to leave . Please please fix this issue. read more

The cleanliness is okay, service okay, burrito wrapping skills also okay (wasn't wrapped as well as other Chipotles I have been to). Will I come again? Only because my hubby loves thier food. read more

So glad they brought a Chipotle to this location! Food is so much better and they give u so much more than at Moe's across the road. I love Chipotle! The naked burrito is my fav. Yummmm : ) read more

Forgot most of the stuff on my order and tried to charge me for a free bag of chips I got for my birthday.

SLOW, SLOW, SLOW and an attitude of not caring and the customer can suffer because we are Chipotle B****! I go to Chipotle as I travel for work a lot and this one ranked pretty low. The line got longer and longer and did not move. The servers could care less that the line was out the door during a freezing rain storm. Once I got to order my potions were very skimpy for a Chipotle. The check-out girl left in the middle of ringing me up to go do other jobs and then came back to finish ringing me up. No wonder the line did not move. The food taste the same as other locations, just less of it.... read more

After really enjoying the Chipotle in West Hartford, I thought this one would just be the same but unfortunately it just doesn't live up to the other Chipoltes I have tried. As others have already commented, the layout of the restaurant itself is awkward and uninviting. It is really small and it seems like it should be larger but isn't. Every time I have been here, the seating seemed very cramped and I ended up sitting on a bar stool by the windows. The menu is very basic- essentially you will be ordering some kind of burrito bowl, burrito, or taco. Not much of a variety but you can customize everything. I enjoy their burritos although I usually can only eat half since they are the size of a small football. The only nachos you can get here are a bag of chips with sides of salsa and/or guac. I find the quality of the food to be good for a Mexican take-out place. I think their food quality is better than Moe's and for that alone, I will come back here if I'm looking for a quick burrito. read more

Always great and fresh food! The staff is amazing and they really take care of there regulars! Try the bowl, chicken and steak with brown rice! Always very clean and open until 10pm you can't beat that for a late night snack! read more

I have been coming to Chipotle ever since I lived out west, and when I heard that one was coming to Enfield, I was thrilled. I have been to this Chipotle several times and have never had a poor experience; I was surprised to see so many one star reviews of this place, as I have never experienced poor customer service or food quality. Everytime I come here I am greeted with a smile from an enthusiastic worker that is eager to please. The food can't be any fresher and I like how they care about the quality of their meat and produce. read more

This place is faster and quicker when it comes to the food and more spacious than other locations. What I always get is a steak salad with brown rice, pinto beans, corn, mild salsa, and guacamole. Steak has a little spice to it but the guacamole evens everything out. If you don't get guacamole, I can see why it may feel that it needs something to cool it off. Amazing food! read more

First time to a chipotle restaurant to see what all the hype as about. Nothing special here about the food. Tastes the same as any other Mexican style food. My quesadilla was very sloppy and fell apart, I had to use a fork. The tables were not whipped down at all, each table was dirt including the seats. The only 2 stars are for the friendly staff. read more

Just got here at 1145 am. No veggies available for their burritos and they just opened for lunch. Very poor. Seating area filthy as if not cleaned from the night before. Almost out of forks and not stocked and ready for lunch crowd. read more

Well today I had my first Chipotle experience. I've really had no desire to try it but my wife finally convinced me specially since we were looking for something quick. As I walk in a quick glance across the dining area I noticed trash on the floor and food morsels/crumbs on every available table. None the less we proceed to go up and order food. The server was obviously too lazy to go get more rice as it was obvious that he stretched one serving into two! I'm not sure how much steak you should get in one of the bowls but I counted 7 piece! Seems like I should of had more..... similar situation with my wife's chicken bowl but in all fairness she may of had 9 or 10 pieces. She tells me that isn't normal and that this is the worse Chipotle's she's been in..... by far! Needless to say we were both still hungry after spending ~$33.00 (And no I'm not a big guy and I don't eat extra large portions). Terrible first experience for me at Chipotle's and according to my wife the worse Chipotle's in CT/MA. I gave it 1.5 stars because we're just coming out of Covid protocols (which by the way, the staff needs a refresher on how to wear a mask as most were wearing then on their chins). I would recommend driving an extra 10 minutes and try the one in Manchester, CT or East Longmeadow, MA. read more

My cousin ordered Chipotle catering for her grad party today and they were an hour late!!!! She had to call twice before they even told her the food would be late. Not only do I always get sick off their food but they have horrible service. AWFUL!!!! read more

They're not wearing masks to prepare or serve food. I ordered for pickup and they had a huge line of people inside (who were not following social distancing guidelines) waiting to order. I would not have ordered from them if I'd known that this was the case. read more

This place is a mess. I walked in to find junk and food on most of the tables and on the floor. Bathrooms a mess. Food prep area was full of old food too. I walked out. read more

i don't understand all the hype. Just read a huge article in TIME magazine about Chipotle that sang their praises. First off...this particular location's interior looks half finished. bare plywood walls and floors that look like they ran out of money during construction. TIME article indicated all the food served is organic. It all tasted medicore to me. had the steak burrito..wife had the burrito chicken bowl. both were fine....but really nothing special. didn't like paying $2 for a small bag of chips and some salsa. I just don't get "it". definetely didn't live up to the hype. color me disappointed. read more

I've been to the Chicopee and Boston Chipotles and they were both delicious. The Enfield location was rather disappointing - everything was so salty I really couldn't taste the food, just SALT. The burritos are pretty good, but there aren't nearly as many choices for ingredients as there are at Moe's (just down the street). The salsa is also pretty lame (and salty), and you just get the one little container of it - no unlimited salsa bar like they have at Moe's. Sorry Enfield Chipotle, next time I head to Enfield and crave a burrito, I'm going to Moe's! read more

I wasn't too impressed with Chipolte when I had it a couple years ago, but decided to try it again. I stopped into this Enfield location, made my way up front and stood there waiting for the employee right in front of me to look up and acknowledge me. Finally he did and I ordered a steak burrito. Struggling to hear him as he mumbled I eventually created a damn burrito. The cashier asked me if I wanted a cup. I'm like for what? She's like for water. I'm like uh ok I guess I'll take a cup. I never did find any kind of a water dispenser so I just threw the cup out. Ok onto the "burrito". Upon unwrapping it I noticed it was all wet and looked like a folded up used diaper. The contents of both were similar. The rice was undercooked and hard. The steak was overcooked, lacked seasoning, and was loaded with pieces of gristle and fat. Almost inedible I'm spitting this shit out on my damn paper lined plastic bowl thing. Overall, service was lacking and the food sucked. There was food on the floor proving they hadn't swept the floor. If you think this is a five star authentic Mexican Grill you are insane. Will not go back. read more

I love the menu. I love that they promote organic, fresh, local produce. That is where I am a HUGE fan. Wasn't impressed with the presentation of food. I am hoping it was because this location is new and the employees are still adjusting to procedures. I will go back in a couple more months to give it another shot. I love that there is a option to eat outside. read more

Chipotle has always had excellent fresh guacamole. In the northeast less so than in the south... However at this location on jan 7 at 5:30 the guacamole was all brown. I asked the staff if they had any more and they said the avocados all came in like that... It's just oxidation... They didn't seem to know what an avocado should look like. We ate elsewhere... read more

Chipotle Mexican Grill - Brown guacamole last week... :-( - Mexican Near Me - Enfield, Connecticut