DoorDash order. This is all I got. NO FAJITAS.. look at the meat. The new garlic gurillo steak with hardly anything on it. There's more rice than the salsa, the corn and the meat. I paid $21 for this. This is disgusting. read more

Chipotle Mexican Grill - Mexican Near Me - Fair Oaks, California

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The new Carne Asada is to die for! This location is real convenient, the staff is friendly and efficient, and the food tastes amazing! Phenomenal Work you guys! Keep it up! read more

Chipotle Mexican Grill - Mexican Near Me - Fair Oaks, California

This place just generally sucks on the quality of food. Especially their lettuce. It's always so gross and they never give you enough to even label the meal a salad. It sucks if you can drive our farther find a different location. Cuz this one just doesn't cut it at all. Won't be ordering here ANYMORE! read more

Chipotle Mexican Grill - Mine says extra lettuce this is the only lettuce I got a smidge of lettuce like 3-5 pieces. - Mexican Near Me - Fair Oaks, California

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Every time we come here. 2 times a week. They are out of something. Chips are never Chipotle Chips it's like they buy them from Safeway. Now tonight it's Guac read more

Pleased to report that this chipotle hasn't been ruined by "shrinkflation." Food was good and portions were large

Long line with one person preparing the food, and the manager didn't even care. Just moved super slow. Also, there is one worker with heavy dark eyeliner who is very rude... Avoid this spot, if you can. read more

You will not believe what happened to me today. I walked in for a standard chicken burrito lo and behold no chicken. I asked the lady kindly can I please have some chicken. she said yes right away, "I'll have someone cut it up for you" she quoted me five minutes or less and i gave her room to breathe by Going to the bathroom. I came back out to no chicken being cut up. however ladies behind me got a chicken burrito but they got chicken from the Togo bar instantaneously...before me! SO RUDE! read more

Best chipotle I have been to in a while. Food was so good and the workers were very nice :)

My guy has been going to this Chipotle since he became a paramedic 4 years ago, maybe once a month, probably less. That entire 4 years they have given him a first responders discount. I'm not sure what was different today but they loudly told him they only give the discount to cops. The same person who has given him the discount in the past, told him this in such a rude manner. Why cops but not the many other first responders that work tirelessly? read more

Awful! Had a salad delivered and it was so hot! (not spicey but peppery hot!) that I could not eat it! Tried to call but no answer / just a recording to refer to the email sent to confirm the order. No email sent! Do not order from here!!! read more

If I could leave no stars I would. Last night on 9/6/2022 around 9PM. Chipotle served us RAW chicken. My boyfriend is so lucky he had only taken one bite and immediately realized. This could've been a very dangerous situation. I'm appalled at this chipotle. I have always been a big supporter but this is too dangerous and careless for us. read more

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The worst service! I think Lauren was the name of the girl who took our order , she told me I couldn't get more than two sides on a kids mean when there's 3 spaces and when I told her Chipotle has never done that she responded with "whatever I don't care If I get yelled at" as if it's my fault that's never been a rule? On my boyfriends burrito she made a face every time he asked for an extra scoop of something. The rice was literally inedible tasted as if they added a gallon of lime juice. The employees are horrible and the foods even worse. read more

I order a steak and chicken bowl and the lady with black hair, must be a manager was serving me and she was rude and not professional. I ask for extra rice no beans she barely put any rice on my bowl. I had to wait 10 minutes for steak because they was out. The steak she gave me was all fat and not good at all. The service sucked and the portions sucked. I paid $17 for a bowl that was barely filled up and the steak I had to wait for was all fat and not good. The manager seemed irritated and not welcoming and just very unprofessional. I come to this location several times because I never had a problem and the food was always good and portion size. Today on August 12th was the worst experience at this store. read more

Well...they finally got my to go order right!! Chips weren't chewy and my burrito was made the way I asked. One out of three times....I'll take it! read more

I really try to give any business a chance. Whether its a family-owned and operated place or a well-known chain like "Chipotle", I try to be as honest and critical as possible. And since I have a strong bond eating at Chipotle as my go-to place for burritos, salad bowls, burrito bowls, and tacos, this particular location is only average in my book. The location I am reviewing is their newest in the Sacramento area and the first in the Fair Oaks area. Conveniently located on the corner of busy Hazel and Madison Ave., this Chipotle opened its doors in late-September 2016. Parking in this strip mall was an ease and the inside is fairly spacious, well-lit, and has the standard industrial look that makes Chipotle distinguishable from many other restaurant chains. I come here in the middle of the week (around 3:00pm) and decide on ordering their salad bowl. Keep in mind that it wasn't busy and there were no other customers being helped. As I walked to the ordering station, I tell the young lady I want a salad bowl. And what does she do? She adds rice and beans! I said "no", I want lettuce first. Things got even more confusing as I had to repeat to her what kind of beans and meat I wanted. And that's not all. After paying the cashier (which was a different employee), the girl that originally made my salad bowl forgot to put the dressing in the bag (which I wanted on the side). Since I took this "to-go", I was hoping to expect a wonderful salad bowl experience when I got home. Wrong! The carnitas had a very unusual vinegar taste to it while being chewy. It definitely tasted as if it had a lot of fat on it. Fortunately the rest of the items tasted good as the beans, corn salsa, lettuce, and cheese were all fresh. As I've mentioned, I try to be as fair and honest as possible when writing these reviews and this Chipotle did not meet my expectations. Overall, I want to give this location a chance. I know that its new and when you have a new business, it will go through growing pains working out the kinks with the staff and management. But until they get higher Yelp reviews, I will not come back here to the Fair Oaks location anytime soon. Luckily, the Sunrise Blvd. location (in Citrus Heights) is much closer to my home while customer service there is top-notch. read more

Chipotle Mexican Grill - Outside of building - Mexican Near Me - Fair Oaks, California

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This is the only location around that I always have a problem with. I'm not even sure how old this queso is but it's always brown and chunky WITH contamination (other spilled food items in the queso). A total waste of money that ends up in the trash. I was disgusted when I saw this. And it's happened to me more times than I can count. read more

Chipotle Mexican Grill - Extremely old - Mexican Near Me - Fair Oaks, California

Came in and no line! The lady (possibly the manager) doing our orders seemed all business, talked a little unnecessarily loud, and also seemed like she was rushing us. I can understand if there was a long line behind us, and she was trying to move the line quickly, but at that moment, we were her only customers at the ordering counter. Yes, she was very efficient and made me the best salad I've ever had at any Chipotle, but please have a little more patience with people who don't move as fast as you! Her servings were generous and put on the plate nicely, rather than just scooped on haphazardly, like most workers seem to do. Everything looked and tasted fresh. Five stars for the food and 4.5 for the service! The place was very clean, including the tables, chairs, floor, and the soda fountain and condiment area. read more

Still the best chipotle in the area! Consistent order accuracy, tastes amazing and fresh every time. read more

Chipotle Mexican Grill - Veggie bowl with white rice, light sour cream, fajita veggies, extra cheese, red salsa. - Mexican Near Me - Fair Oaks, California

By far one of the worst Chipotle's I've ever been to! I ended up ordering from their mobile app at 8:30 with a promised time of 8:40. I did not get my order until 9:20. Also I was made to wait in store while other people who walked in after me we're getting their orders made and done before I even had mine started. When I got home I realized they also messed up and forgot to give me part of my order! Very frustrating. This Chipotle needs to get their act together. Very frustrating when youre skipped over and made to wait and then find out your order wasn't even made correctly let alone missing items. If I could give them ZERO stars I would. read more

Chipotle Mexican Grill - Zero Carnitas, why make a person wait almost an hour just to not get what they paid for? - Mexican Near Me - Fair Oaks, California

Thank you Bryce! You went above and beyond while your co-workers were truthfully the laziest and rude workers I have ever seen. I went to order take out on 6/11 around 5:40pm. When we walked in there was 3 people working the front line. Bryce was working the entire food line while the 2 others (I did not catch their names) were working the cash register and bagging. The store didn't have a line and Bryce went to work immediately one creating our orders. Meanwhile the 2 other workers stood like their feet were glued to the ground and watched bryce run back and forth while completing each of our entire orders. As Bryce was working my mom's last order I asked one of the other 2 workers just standing there if I could get extra sauce. These weirdos stared at me and one of the guys was like yeah of course and then told the worker Bryce to go do it. And then bryce was like sure I just have to finish this first. I don't understand why one of non-moving workers couldn't have walked over and grabbed one themselves. As we finished our order by adding chips I felt bad asking for salsa because of course they ordered this poor kid Bryce to do it as they stood there and did absolutely nothing. It was so awkward, he had to stop another order mid way through. I understand that line work has a system, but this felt like straight bullying. It wasn't busy and they made this guy do everything. These two behind the register were ignorant and just terrible to watch. It literally made me feel guilty to order. I hope this store can keep a better eye on workplace etiquette. If I come back here, Bryce blink twice if you need help. read more

Food was delicious. Kayla has amazing customer service. The restaurants music made it good ambiance.

Service are terrible Food are so small portions They have rush to get you out from the store read more

I usually don't have that good of experience when I come but when I went in today it was really great! A line like usual but I didn't mind if was only four ladies behind the counter and only one of them could prep orders, they were slammed but they were still sweet! The food even tasted great, better than usual. read more

This location has gone from great service and quality a year ago, to not having taco shells two times in the last two months and consistently being out of other items. Staff is sloppy, items are inconsistent and quality is a thing of the past. Bring in a new manager or A Manager (don't think I've ever seen one here). read more

Great fresh offerings. Flavors are tasty. I like the chicken burrito bowl to go and flip it over to mix ingredients. Yummy. I like that they offer a small bag of chips now Incase you are alone on your ventures or just want a smaller amount. I love their chips and could eat entire large bag so this is a way to limit one self. This location has a nice patio to enjoy your meal. Friendly staff and always smiling. read more

Chipotle Mexican Grill - Mexican Near Me - Fair Oaks, California

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Chipotle Catering!! Cody rocks!! Seriously, if you need catering, check out Chipotle! I ordered lunch for about a dozen teachers. Cody, the manager, hooked me up 2 big trays of rice (brown and white, and who doesn't love Chipotle rice?!), a big pan of black beans, a medium container of tasty grilled veggies, two medium containers of corn salsa AND tomato pico de gallo, 2 packages of flour tortillas (that you can pop in the microwave to warm), chips AND serving utensils and napkins and their cool signature bowls. All for under $80! CATERING! Cater your next meal through them. If I bought all the supplies, it would probably cost more than ordering here, AND not having to cook or clean, AND having it taste really good. WIN WIN! Catering my next dinner party through them, when we can celebrate not having to 'social distance,' anymore. Huge props to Cody, who made me a star at school (let's be honest, our teachers are amazing and deserve more than a meal, but that sure makes them happy!). Thanks Cody! read more

This location has zero accountability when you order online. If you aren't watching them put your order together they have zero standards. read more

Chipotle Mexican Grill - I guess you can call Half a frozen avocado guac - Mexican Near Me - Fair Oaks, California

Got a doordash order from here today. The rice was very undercooked which is something I could live with normally, but the burrito was like 70% rice. Hardly any of the steak that they make you pay an extra almost $3 for. Do yourself a favor and go to Adalbertos instead. read more

This place is a hot mess. They play to their online customers and openly discourage walk in traffic. They leave signs on the door that they can't accept walks ins while they are inside filling online orders. Twice I waited in line for a long time while they ignored those of us that came in the store while they made sure to fill the online orders. I tried to order a bag of chips and they actually said that the chips were for online orders only. I went there tonight (5:45 on a Saturday) and they were out of a lot of items on their menu. They had no brown rice, no chips, no vegetables, no soft drinks and were low on many of the protein choices. I heard the manager say they were going to close because they were "out of food". This place needs to get it together or close. Your reputation is suffering. read more

This is our usual spot after our kids sports events. Today 9/22 6pm the redhead with glasses got our order. Not only did she have an attitude but she didnt even listen and seemed annoyed that we had an order of 4! When she ran out of chicken instead of being a team player and being productive she just told another " we need chicken" in a lazy voice. My husband is a higher up manager for an extremely large company & he said he would never hire her. She had so much attitude even my young kids picked up on it. We came to celebrate and this employee ruined the mood. read more

Chipotle Mexican Grill - She should not work in any restaurant industry. She has so much attitude & seems to hate her job. - Mexican Near Me - Fair Oaks, California

This location is awful and I've never experienced a worse mobile order. They put my bowl together and put my side on my bowl (queso) and then proceeded to mix it all together (I can't stand it mixed). Disappointed to come home to this. Last time I order from this location. Makes sense why they're a 'hole in the wall' location. read more

I love chipotle! I have not been eating out, at all ,during the pandemic and decided to treat myself.  I ordered the carnitas bowl and chips with guac. The guac had almost 1/2 of a brown, hard dark avocado in it and the carnita meat was mostly fat. The corn salsa, sour cream cz and lettuce were great. The rice wasn't fully cooked. There were at least 1-2 hard pieces of rice in every bite. (I tried like 10 times, bc I LOVE this meal, sooo much!) So I ate over the rice (thankful it's on the bottom), around the fat and gross hard avocado. This is definitely not the normal for your business... I am just REALLY bummed at the quality control. All workers were friendly. read more

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My son and I came in today. And we were met by some of the nicest and energetic staff. They were the most hospitable. Jaime, Abby, and Dennis all made my experience amazing. The service that we received was the best, even during these COVID-19 times. They were the perfect example to me and my son what hard workers really are. Very grateful for the service I received today. read more

Chipotle Mexican Grill - Mexican Near Me - Fair Oaks, California

This place is near my home. I just wanted to grab a burrito and the entire staff seemed to be having a full on staff meeting in the middle of the restaurant at about 3:00pm. That wasn't the issue. The issue is no one greeted me and no one was tending to incoming customers. No additional food was being made to fill all of the endlessly empty items on the line and the one person they did have working behind the counter during this meeting looked right at me and kept on working on mobile orders. She didn't even say something like "Hi I'll be with you in just a second" It's fine to tend to other tasks but walk in customers should be informed as to what's going on. Eventually this young lady who finished working on mobile orders finally asked me what I wanted while I had stood in line waiting for about 10 mins not being served (mind you I was the only one in line). Then I asked for a burrito. I then looked down the incredibly empty line and asked if by chance they were preparing to cook any additional items seeing as they were out. I specifically asked if they would cook more steak as there were approximately 5 cubed steak pieces left in the bin. She replied with "no not right now". I'm thinking, your entire line is empty! She claimed to have enough for "one more serving". That's ridiculous. How come I get the left overs from the lunch rush? I'm still a paying customer too. 5 little bits of steak is a full serving? The line was out of steak, fajitas, beans, salsa etc. If there even was some food in the containers all of those items were about 1/4 of the way full if they even did have items in them. Overall this was a really disappointing visit. I didn't see her even say something like "sure I can make some more steak but it'll be a -- wait" I don't mind waiting whatsoever. What I do mind is paying full price and being ignored as a customer. I don't think that it's right that she was 100% ok with serving me a pinch of steak and I'd have to settle for other items not being available and still pay full price. This isn't the first time this has happened either. The service is terrible. I'm bummed that this is the chipotle closest to my home. No one at this store caters to customers basic requests. Disappointing. Why? It's so disappointing that the entire team having this meeting didn't think to stop and prepare the line prior to having this meeting to begin with. They seemed to have a lunch rush. Left all items empty or a 1/4 of the way full and sat there and felt 100% ok with not providing any genuine care or service to walk in customers. This place is a joke. Chipotle needs and can do better. This place isn't it. read more

I haven't eaten chipotle in months and I was so excited The store was empty I walked in no one said hi lady comes up and says what do you want no friendly face w it which is fine I usually get chicken but the chicken looked so dry I had to pass so I got veggie bowl instead and I usually can't finish a whole bowl but I was still hungry after !!! I'm giving it two stars bc good outside eating even tho it was dirty read more

Been to several other locations...this location is probably one of the worst. We ordered two salad bowls. One chicken and the other beef. The amount of food which they created for each salad is very skimpy. For $17, we expected a little more than just lettuce. Will not return. Btw- the rice was not even properly cooked- crunchy rice kernels...where's the manager training these employees!!! read more

As Chipotle's go, this was one of the faster experiences I've had and all the ingredients were well-prepared. Maybe it was because I was coming in after lunch on a Sunday (I could see this area getting quite busy), but I was in and out in just a few minutes, fresh hot food in hand. My usual choice is a burrito bowl but since we were on our way to an outdoor excursion I went with the classic burrito. The chicken had just been taken off the grill and was incredibly tasty. Most peculiar to me was the deep open kitchen area behind the counter - a much different format from any other location. It was refreshing to see a little more of what goes on behind the scenes beyond one guy at grill. read more

Chipotle Mexican Grill - Mexican Near Me - Fair Oaks, California

Used to be my favorite location but over the past year it's now a 50% chance their doors will even be open I came today and big sign on the door again "online orders only" so they have enough food for people that are on their phone with the app but not enough food or staff to help people that take time to drive to their location. Also when they are open the portion sizes are so small and if you ask for a little more they give you a death stare and argue with you. No other chipotle is as bad as this location it's the worst. read more

The service wasn't that great today. They really aren't paying attention to what they're putting in the bowls and I found a sticker in my guacamole. read more

Chipotle Mexican Grill - Mexican Near Me - Fair Oaks, California

Went in on Thursday, the food was on point, the only thing is there were two girls sitting at the booth next to the register just eating chips and guacamole while the other girl with dark hair and glasses was busting her butt helping customers. Low-key pretty sure she was sweating so I know that a girl was working hard! So I put three stars because of her effort.I gave her a tip because I felt bad she was the only one working. But she did a great job the food was amazing read more