The server made a rude comment to my grandma and laughed about it, the food was kind of dry mainly the meat, it was a mess in there, the tables were wet and dirty, no one cleaning up. read more

Chipotle Mexican Grill - Mexican Near Me - Folsom, California

I normally love this chipotle but there's a an employee here that really skimps on the serving sizes. I think he's new. I thought he was joking when he scooped up the corn and put it on my bowl. He barely puts any toppings on. My mom and my friends have both noticed and have stopped going to this location. And it's not really cool for me to ask for more of every single topping as I go down the line. I get much better portions at other chipotles. read more

This Chipotle location is beyond disgusting. The level of cleanliness and food handling is extremely concerning. There were employees with full beards preparing food without any facial hair coverings, which immediately raised red flags for me. The entire restaurant looked unclean and unsanitary. Food was everywhere behind the counter, the tables were sticky and smeared with who knows what, and the floors were covered in trash. I came here during my lunch break and tried to give them the benefit of the doubt -- maybe they were understaffed -- but there were about four employees in the back and only one person actually making bowls. Unfortunately, it only got worse. While eating my bowl, I found a dead fly in my food. On top of that, there were weird black bark-like pieces in the bowl that looked like burnt leftovers from the grill. The onions were also cut terribly -- just thick, uneven chunks. At that point, I had no choice but to throw the entire bowl away. I couldn't even finish my lunch. Overall, this experience was extremely disappointing and frankly unsanitary. I would strongly recommend avoiding this location. read more

Chipotle Mexican Grill - Dead fly - Mexican Near Me - Folsom, California

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The food always tastes fresh and hot. The employees are usually friendly and approachable, along with the environment being clean every time I walk into this location. read more

I love this place! The staff is so friendly and one named Tyler always gets my order perfect. Food is great and amazing atmosphere

This is by far the worst chipotle I have ever been to. First off the staff was rude and unwelcoming. Second I bit into my first taco and it was ice cold. I felt the steak and fajitas veggies and they felt like they were straight from the refrigerator. I ended up taking them to go so I could go home and heat them up. Third, the steak was very much underdone and should have been cooked more. This was around 3 pm on Saturday 12/27. I highly recommend another location as this location is horrible. read more

Chipotle Mexican Grill - Mexican Near Me - Folsom, California

Whereas in the past I could have understood the 2.3 Star Yelp rating, my experience today was absolutely amazing. The crew was both friendly and efficient, kudos! My Carne Asada burrito, chips and guacamole were wonderful. I chose to eat at the restaurant which was clean and pleasant. read more

This chipotle was super fast. They literally pushed my stuff along the line perfectly and worked really well to get my food made! Really impressed. They were also really nice and this was lunch hour! Impressed! Food was really good too! Great team atmosphere! read more

If I could give more stars, I would!!! The customer service was phenomenal- the extra care Makenna (spelling?) and Ryan gave to my situation/catering order was outstanding. I can't say THANK YOU enough- you're very much appreciated. :-) read more

This place has turned into a joke compared to what it used to be. The durrito was cold and small, and we had to walk all the way across tne dining room to find a clean table. Prices keep going up and quality and portions are going down. We avoid this place at all costs unless my mother-in-law from Iowa is in town. She loves it. We hate it. read more

Seriously the worst chipotle I've been to. Every single time I come here during dinner time they are out of steak. Literally the teenage employees don't give a sh*t. If you aren't going to EVER have steak, take it off the menu. read more

My hubby and I stopped in hangry craving Chipotle. I ordered the Burrito Bowl with Carnitas, Black Beans, Cilantro-Lime White Rice, Fajitas, Cheese, Guacamole, Roasted Chili-Corn & Pico De Gallo. My go-to, the carnitas were the best I've ever had in my entire life, meaty, flavorful, toppings fresh, perfectly portioned and to mention aesthetically pleasing! Hubby ordered a Burrito Bowl with Carnitas and All Toppings, Except Guacamole and said the carnitas we're juicy and tender, best he's had in his entire life and all the toppings were fresh! We also ordered some Chips & Guacamole, they are absolutely incredible and don't even get me started on their famous addicting guac! Sign up for their rewards app and you'll receive this free on your birthday! I would HIGHLY recommend this location, a 5 star worthy experience, that will hopefully bump up the stars at this location!! In fact it was the best Chipotle location I've been to, the food is just absolutely incredible! Not to mention the staff were so sweet and helpful, we'll definitely be returning to devour more!! read more

Chipotle Mexican Grill - Our Burrito Bowls with Carnitas, Chips & Guacamole!! - Mexican Near Me - Folsom, California

Huge shout out to Jason and Steve for helping our team with a last minute large lunch order on Friday 11/21. I was so impressed with Jason's unflappable demeanor. He helped the team manage the large order and helped us out in the order as well. TYSM! read more

Very small portions, unchewable meat, bitter lettuce, and overall really bad food. Not sure what's going on with the Chipotles out here in Cali but they're genuinely garbage read more

I ordered a bowl with white, black beans, and chicken, with mild and medium on it. I open it 4 minutes after it was sealed by the chipotle worker only to find out the white rice is cold and the beans were lukewarm. I paid over 10 dollars for this bowl only to find it cold and that really is a bummer. Don't recommend this place. Not the first time I've had problems with this place but either way disappointed. Save your money and go to in and out or something where the people really care about your business. read more

What is this slop? 2 hours left till closing and only partially empty and dried out food was in the containers. They rushed cooking the steak and served it partially raw. Gross. The rice was so dry and had probably been sitting there for a while because it was hard and crunchy. Everything was so cold that the cheese didn't even melt. I tried to pick out all the raw steak but i completely lost my appetite and could not stand chewing on hard rice. read more

Chipotle Mexican Grill - Raw steak and old hard rice. - Mexican Near Me - Folsom, California

I have come to this location multiple times in the afternoon and have never had any issues with the food or the customer service. However every time I have went in the evening the food is subpar at best, the brown rice has been undercooked on multiple occasions and the chicken is always stale and dry. This time the employee serving me dropped a piece of chicken on the counter while preparing my food and grabbed it with his glove and threw it into my bowl. Gross frankly. This isn't the first time i've noticed a lack of sanitation and carelessness to the food products. Maybe it's time for a refresher on Food Handling for the employees behind the service counter. read more

What. a. joke. I came in to this chipotle many times. Every time I am disappointed. This recent time went absolutely too far though. I wanted a bowl. I noticed a guy was the one filling my bowl up. First of all, his attitude was not acceptable in any establishment. I decided to ignore it. As he was filling my bowl, he gave the smallest portions I have EVER seen at any chipotle. My jaw was dropped. I had to keep asking him to put more. And then he charged me for DOUBLE protein for an amount of protein that should be SINGLE. I am a mother, and getting chipotle can be quite expensive. I am not spending $17 for barely any food to get by. I wish I got his name, but all I know is that he is white, light brownish/blondish hair, mid height, and not a good attitude. His portions are out of control. Please do something about this. NEVER GO TO THIS CHIPOTLE EVER. read more

I was excited to try the new chipotle honey chicken. Halfway through my bowl, noticed a piece that was still raw...unacceptable, Chipotle. read more

Chipotle Mexican Grill - Chipotle honey chicken undercooked - Mexican Near Me - Folsom, California

I enjoy coming to this location! Staff is always friendly- this time Bella helped me and was very sweet. Great food and always has what I want! Thank you! read more

I've never had issues with the food but staff should be reminded they need to change their gloves if they are gonna touch food and the register/cash. Huge sanitation issue. Never directed at me, but some of their additudes toward each other (staff) is noticeable. And not in a good way. read more

Stopped by for a quick bite before work and when I looked at the reviews after checking in , I was SCARED but luckily for me I went to check things out for myself, as soon as I walked in there was a young lady cleaning tables who made eye contact but didn't acknowledge further . Care:4/5- The young lady who helped me with my bowl had a smile on her face the whole time and made my bowl as I requested. Quality :5/5- fairly proportioned and nicely put together. Cost:4/5-$16.81 for a bowl with guacamole is fair to me. Cleanliness:5/5- cleanest chipotle I seen in a while. Atmosphere:4/5-clean but kind of dull. I ate in my car. Parking:5/5-plenty read more

Chipotle Mexican Grill - Mexican Near Me - Folsom, California

Came in to this restaurant on 10/15/22 with my beautiful wife for a lunch date. We were pretty hungry after shopping nearby and wanted something easy, quick, and tasty. When we arrived, there was no line whatsoever and we got to order pretty quickly. Two staff members in the front greeted cordially. We both got carnitas burrito bowls, one with everything but lettuce and other with everything but guacamole. I also got chips and guacamole to complete our order. We decided to eat inside since we were famished and it was great. The carnitas were tender and juicy and everything was fresh. Clean store, courteous staff members, and great food earned a 5-star rating from me. Great job. read more

Chipotle Mexican Grill - Our order - Mexican Near Me - Folsom, California

Uncooked raw rice (ended up eating around the rice), stale chewy chips in the amount of a kids meal, small portions, no customer service, dirty counter. Came in around opening on a Sunday. One of the worst chipotles. read more

Chipotle Mexican Grill - Raw rice. Chicken bowl. Chicken burrito. - Mexican Near Me - Folsom, California

The quality of the food served by this branch really depends on how busy it is. If there's only a few people in line...your order will be decent. If not- well, you're out of luck, and the quality of the food will suck. Last time I came here it was definitely the latter. The steak in the burrito bowl was way too fatty, or way too tough. The meat felt like slime, or so tough that it was like eating leather. That's not even counting the fact that the rice was under-cooked and dry. Definitely money wasted, and a 0/10. So in conclusion folks- if you come to this joint, just take a look at the line. It will save you a lot of time and money. read more

What a disappointment! They've got new employees here that have made this place hit rock bottom. Terrible customer service. No greeting when it's your next in line. Just a blank stare from them, waiting for you to tell them what you want. Even though almost everyone knows the routine, usually the worker will go down the line saying "What type of meat", "White or brown rice". These guys don't say a single word. Might as well have robots take over their jobs next! PORTIONS. . . Over the past 6 months, this location was doing alright with portions. Over the past month of coming here, they barely put anything in! I watched this guy scraping the scraps of black beans from the container for 4-5 people instead of just switching it out with the new one behind him. And no one said anything!! They were apparently all fine getting about 25% of the full amount they should be getting. I asked for the new batch as he was trying to scrape the edges of the pan into my burrito. The guy behind me even laughed at what was happening. They continued to only place a small sliver of protein in. Usually you could ask for more without paying for double but now they say it'll cost you. So I have to pay extra just to receive the correct amount?? At least they were generous with the lettuce! 50% of the burrito was lettuce. Great... The person at the register was also unfriendly. Didn't hear a "hello" or "have a good day". I'm not reaching for attention here but I've been to so many great Chipotles outside of Sacramento where this is just sad. You'd think you would filter these people out in the interview process... Not coming back to this location ever. I've given them so many chances. From incorrect orders to lousy portions, I'm going elsewhere. You should too. read more

Stopped by this Chipotle and got a Barbados burrito bowl. Brought it home and opened it up to see that it was partially filled! Also, brown rice tasted dry. I will not go back to this place and it will be a long time before I go back to any Chipotle, if I do. Very disappointed! read more

Chipotle Mexican Grill - Partially filled barcacoa bowl! - Mexican Near Me - Folsom, California

Eating here is like lighting money on fire. The bowls are filled with no meat, and all salsa. Avoid at all costs unless you want to pay 10$ for a bowl of salsa and rice. read more

7/18/23 - 11:08am First time I ever went in and order a chipotle bowl and it didn't fill me up¿! Portions sizes were so small and weak despite being friendly asking how her day was and saying thank you and appreciate it for lunch. Could be just a coincidence but I won't be returning if my hard work money isn't somewhat appreciated. read more

We eat at Chipotle quite a bit since it's quick, healthy and tasty. The store on Iron Point Road in Folsom seems to give the best service, but last night one of their team went 'over and above' in giving great service. His name is Matteo. I walked in and ordered my usual "two salads to go". Matteo asked "one with only Romaine Lettuce, right?" I asked how he knew that and he told me he remembered me from a recent visit. I had stopped in about 5 days earlier. Then he added 'small amount of rice, small black beans and chicken, correct?' This young man pays attention and takes pride in his job. Matteo is a credit to Chipotle. Five Stars for Matteo!!! read more

This was my bowl from an online pickup. A complete waste of $12. I don't think I've ever been skimped this bad by any chipotle. I got there right when my order was scheduled to be picked up and the food was stone cold to the point I actually felt disgusted eating it. Probably my worst experience at chipotle. read more

Chipotle Mexican Grill - Mexican Near Me - Folsom, California

Just ate 3 delicious tacos, made to order. 2 beef barbacoa and one sofritos. The beef barbacoa were amazing and the sofritos was pretty good too. Happily satiated! Excellent (patient, friendly, smiley, skillful) service too! read more

This Chipotle is the worst bloody facility I have EVER step foot in. Firstly, the workers are a bunch of undertrained teenagers, who haven't a clue what's going on. Second, those alternative managers look at me like I'm an alien. Third, the portions are detrimental. I DEMAND more protein, in a burrito i'm spending 17 dollars on. read more

Compared to other locations of chipotle, this place had excellent staff. They were very friendly and professional. The tables were very clean, the food tasted fresh and they knew how to wrap a burrito without destroying it ;) read more

Chipotle Mexican Grill - Mexican Near Me - Folsom, California

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Everything about this chipotle sucks portion sizes were way too small chips were stale and stacked together two of the workers were messing around very disappointed steak was pretty much just fat and the Barbacoa was way too tough over all was the worst chipotle I've ever been to read more

So I've been going to this location for years on almost a weekly basis and quality has plummeted. Today was the final straw I got home and my guacamole had clearly sat out all day and was dark green. Luckily I get it on the side, but it had to be tossed. Flavor just isn't what it used to be either. I will definitely be trying a new location as this one has gone to helll. In the pic, you can see normal green behind it where they filled some from one container. The dark green came from the online order prep area, which doesn't see as much product turnaround. read more

Chipotle Mexican Grill - Dark green guacamole - Mexican Near Me - Folsom, California

Is it poor to assume a salad with no rice would have a little more than a very small handful of lettuce? I would give this 2 stars, but I've had good experiences previously so I didn't think that would be fair. But I'm quite unhappy with this order. I was shocked to see how small it Update: do not use the website to order here! They always mess up my online orders. They gave me the wrong rice, wrong salsa, and didn't give me the queso that I paid extra for! I left without checking because I'm trying to avoid and unnecessary interactions and wish I had checked and gotten my queso on the side at least. read more

Chipotle Mexican Grill - Carnitas salad - Mexican Near Me - Folsom, California

I try my best to keep coming to this location but time after time they are unable to live up to their company vision. I can't count the number of times they are "out" of something. today it was white rice, chicken, steak, and I had to wait for their new steak flavor. nearly out of everything else too. Unfortunately I seem to be disappointed in sum small or big way each and every time I visit. it's not the poor line server who's to blame. management needs to step it up. read more

The restaurant was clean and nice. A little small compared to other ones. The service of the person preparing the food was horrible. She didn't smile and looked very upset working at Chipotle. The cashier was friendly. Quesadilla was horrible. Barely any meat and there wasn't enough cheese so the quesadilla fell apart when you pick it up. My daughter was so upset since the other Chipotle stores have never messed it up like this. read more

this review is for chipotle managers. To whomever was working the front between 12:30-1:30....the first girl that asked me what kind of order do i want was nice...the second man was okay...it was the blonde chick with the braided piggy tails and the man who worked the register. I have never seen such rude people. you work customer service why are you so mean. The blonde braided piggy tailed girl was rude to the customer in front of customer in front of me. He was trying to pay for his meal and his card wasnt going through. She rudely replied why dont u tap it and said have a nice day. He didnt even get his food yet. I ordered guac on the side of my burrito. I already had guac in my burrito and the man at the register asked me if i knew there was guac inside the burrito. Like i just ordered it why the fuck do u judge me for what im ordering? The blonde girl kept talking with an attitude. Im sorry you young people are being paid why be rude what is the purpose. Are you unhappy with your life? Not my fault you work at chipotle. Its fucking great food but if the service is like this maybe your manager and Hr need to educate you assholes who should be appreciative that you bitches even have a job. It wasnt even busy. Fucking be nice it literally costs nothing. Do better chipotle. read more