This was my first time here. My mom really wanted to come I was very disappointed that many of the hot food items were dried out, wiped out and/ or needed to be replaced. When I tried to explain myself to one of the girls behind the counter she said "Whatever" I kept my cool and and asked "what did you just say? Did you say "whatever"? I told her that she was rude and disrespectful. She looked embarrassed. She should have been embarrassed. Her response should have been to ask what I was interested in. Apologize. And tell me that it should be ready shortly. Or simply show good customer service and apologize. The employees do not wear name tags. I would have loved to include her name. Mom and I will never eat here again. read more

I don't know what's up with this place. For most other chipotle stores, when you place an order for pick up and its ready, you can walk in, grab your order and just go. For this store, a crew member has to hand it out to you for some reason. When I arrived my order was ready but these workers acted like I wasn't there even when they saw I was there. It was kind of annoying. The food wasn't good either. Won't be coming back. read more

Nah this location is DEAD. Wrap it up. Fire everybody in there and start from zero because whoever hired this crew need they job taken too. Soon as you walk in asking for a mobile order they looking at you sideways, mad tight, like you just dissed they mother or something. No greeting, no "I got you," just dumb looks and bad vibes. They hand you the bag, you say thank you, and they still mean-mugging like you annoying for breathing. Mad unprofessional. Mad weird. Like why you even clock in if customers bother you? Portion sizes is criminal. They scooping like the food is rationed and coming out they personal fridge. You paying full price for half a bowl, straight robbery without the ski mask. Don't waste your time here. Drive to Village Center or Kentlands where they actually know how to act like humans and get you super full. This spot is a straight joke. Attitude crazy, service trash, whole place moving dusty. Never again. read more

Service it's terrible they don't even check if they have fresh products to sell today I went and got my bowl I always get and the sour cream was liquid and so lose I almost ask for them to remake me one because she couldn't check if the sour cream was good or not and also they took a lot of chicken out of my kid meal I order it's more like a cheese quesadilla not a chicken quesadilla worst place chipotle has ever open read more

I didn't read the reviews until way too late. We went in and ordered food to go. Unlike the complaints I see now they were generous with the food. Of course, it took us a while to get served. They had a bunch of people but it seems each one was on one particular task and couldn't deviate until it was crisis time. The line kept piling up while workers refilled the food and wiped the counters. Finally when everything was refilled the refilled went to start making bowls. The wiper went out and wiped tables. The cook cooked, the online order guy filled online orders, the manager walked around. When the wiper finished the tables she came back and helped make a few burritos, then went to the register until the manager figured out it was crash time. Finally, 2 people making Bo w ..... nope, wiping time again. One girl making bowls and the manager handling the register. Eventually got home with the food, and had done the Wordle, Connections, and Strands so that was good. Took a few bites of food and looked over. My wife was trying to wash the salt out of her mouth. You know that burn you get if you just pour a salt shaker into your mouth and then try to spit it out, but your skin just burns, that's the one. We think it was the rice but gave up trying to decide. So back I went. Decided we just wouldn't risk it. "Manager" was very nice but couldn't find his manager card to do a refund. Hung around for a while and he decided to refund in cash because the elusive card was still nowhere to be found. Nice people, good portions, inedible food. 2 for 3 read more

The service was horrible today and the one guy threw our food into our bowls as if it were dogs he was feeding. His attitude was unbearable. I hope he can do better next time. I don't know his name but tonight he was working and had a beard. read more

This gotta be the stingiest chipotle in germantown! dont come here you will not get serve the amount portions u r paying

Terrible service. I had to ask the girl twice for one more scoop of rice because the two and a half small scoops she gave me weren't enough, and each time she seemed very reluctant. Then I asked for more steak, and another lady looked right at me and gave me just three tiny pieces -- as if the steak was coming from her own kitchen. I used to really like this location, but my last two visits have been very disappointing. read more

In my opinion and experience, they are severely downsizing the amount of food they give customers. Should re-name it "Stingies." The main draw was getting a lot of food for 3 meals. Now you have to beg for more rice after they give you 1 flat spoon of rice. Gave me Just enough to feed a mouse. Guacamole is made fresh only once a day based on their ads. Yuck. I found their food to be sooo salty due to the brine they use to keep the meat from going dry. Some people might like it but I don't. read more

They just threw the food in there not even our entire spoonful of food the gentleman hardly understood what I was read more

Chipotle Mexican Grill - This is what I get Hardly no cheese no chicken What is up with these ppl I'm a gluten for punishment - Mexican Near Me - Germantown, Maryland

The food was horrible!!! The rice was not cooked through and the other ingredients subpar. I never want to eat chipotle after this experience. Threw away all my orders of chicken bowl and burritos. If u don't want to start hating chipotle go to a different location. Avoid this place at any cost. read more

My review Hadn't been to this particular location in a while and now I remember why..... After sometime we decided to order from here again, the server gave us the wrong protein on one of the orders fine we let it slide and decided to come back again. What a mistake, they had NO fajita veggies available, very small portions and the employees all seemed like they didn't want to be bothered. When I asked how long it would be for fajita veggies they tell me 10mins, a properly ran location would know that at peak dinner service they should be well stocked with everything. I asked for limes on the side "we don't have any". Asked for light red sauce they proceed to give a huge spoonful. I will NOT be coming back here again , and if you have some sense you would stay away. read more

This place is horrible! Customer service is rude from the moment you come in, they rush you and have an attitude. Not only that, but when eating my chipotle bowl, there was a corner of salt! I couldn't even eat the rest of my bowl because it of how salty is was. I will never go back to this location. I suggest any other location! Don't waste your money or time! read more

Great food and they don't skimp on the taco fillings! Prompt service too! The employees are good too.

I'm surprised I haven't been here in a while since I am always in the area. I came here to pick up an order that I placed through the app and I needed to walk over. The parking for pick up is pretty atrocious. They have some slots fo side parallel parking but those are usually full and there are a ton of cars coming in and out so you better be very comfortable doing parallel parking lightning fast. I tend to park about two blocks down in the back of some stores so it takes a bit more leg strength to get to this place. It is quite large compared to the Germantown location at Milestone. Definitely feels more safe during COVID since there is more room to walk around. They got my order right and it was ready about 5 minutes earlier than I intended. It worked out well. read more

UPDATE: i contacted support and got no help whatsoever. they told me that since i used point for part of my transaction "they already gave me a reward" and that "they're not handing out compensation to every upset customer." they immediately disconnected with me and asked me to rate the chat. safe to say that now that i have no more points the app is deleted and i will not be going back there. horrible vibes in the store and rude staff, and the online support doesn't do anything either. no reason to go to this store with poorly cooked and undercooked food and no support to help with any issues. read more

Used to be excellent and now it's not worthy to visit again 1) rude service and hurried behavior without consideration to your communication of what u are asking to add. Like i want extra serving of cilantros and they give me a look. Food isn't as good as it used to be. Move on as there are other better competitors read more

This is by far the stingiest and nastiest chipotle of the franchise. The staff here is so rude and always catching an attitude when you ask for a side of something. Don't even bother asking for extra anything cause they'll give you 1/4 of a scoop even when it comes to rice. Every time I come here it's always something and just overall sets you in a bad mood. Drive the extra couple of minutes up the road to the milestone location or even kentlands. It's worth it. read more

DO NOT COME HERE. READ THE REVIEWS. It was my mistake to not read it and I experienced terrible customer service and tiny portions. My server looked like she was already in a bad mood when she messed up a customer's protein. Then I came along and she gave this look, like she doesn't want to be here. Skimping on the steak was like meh, because most locations do that already. When I wanted extra cheese, she put the TINIEST amount! Then she decided to skimp on the lettuce, even though it was turning pink already. Then I go to the cashier and asked if I should scan my app or card first. She just said "scan it" then "wait" as she talks to her coworker. After she finished chatting, she said go ahead and scan. I would've asked if I can scan my rewards again, but I was so irritated with this place. Avoid this location because these young staff people need some manners and lessons on how to provide good customer service. Maybe some listening skills too. read more

I don't understand why rice can't be added into the quesadilla but you're forced to get three sides. For many years I've ate at multiple chipotle locations especially the one in Bethesda before this creation of the new quesadilla. The tortilla rice cheese and protein was all melted in the tortilla machine and served in the aluminum foil. Don't really love this new quesadilla, might as well just go to Taco Bell. Employees are rude and don't help you understand anything. read more

Small portions not worth it! Don't waist your money. The worst. Ridiculous not what is used to be! read more

The last 2 times I went to this location, they were out of the smoked brisket and would be a 10 minute wait. Very disappointed. Poor management as usual. read more

Disclaimer: this rating is based on my experience when I ordered my food on the Chipotle app. I personally haven't had any issues with my order nor the staff whenever I've picked up my food to go. I decided to order my burrito bol on Chipotle's app and chose the delivery option. The guaranteed arrival time on the app said 1:10 PM but my order arrived around 1:25 PM. It took some time to find a driver which was fine. The arrival time on the receipt said 1:00 PM so no wonder my food was cold by the time that it arrived but it's nothing that a minute in the microwave can't fix. The first thing that I've noticed was that the bag wasn't stapled shut. I've ordered Chipotle via food service apps (i.e. DoorDash, Uber Eats, etc.) before from other Chipotle locations and the bag was always stapled. Seemed a bit alarming especially during this sensitive time. When I opened the lid off of my bol, I noticed that the lettuce was missing but they've added cheese instead. I specifically chose this location because Uber Eats users have claimed that the workers follow the order well. This was not the case during my experience. The order also came with an enclosed fork and three napkins. Overall, I'll probably order Chipotle from another location. read more

See all

I asked for a bowl with chicken and then asked for a bit more, the employee proceeded to put 3 more pieces of chicken and charge me for extra chicken. Disappointed beyond belief. read more

This has been THE WORST customer service several times in a row now. We ordered food on the Chipotle app last week from there. One item was a steak quesadilla with black-beans no rice. What we got was rice & beans ONLY. No tortilla. Nothing. I checked our recipe and it was clearly marked correctly. I called back and told them what happened AGAIN. This has happened before. I was told "Sorry about that. Come back and we will make it." Well no. My husband was already home and everyone else's food would get cold. The "manager" I spoke to said to come back next week and we would receive it at no charge. I was told they had our name and it would be no problem. This week my husband went directly there to order the food instead of on line. They had no record of a free order and they would not budge bc he didn't have a receipt. We were never told to bring the receipt. 30 min. Later my husband called me to tell me they weren't going to honor that. I then had to get on the phone and asked for the manager. I spoke to Cassandra who was going to help. She asked me to hold and never came back. Someone picked up the phone & hung it up. I called again and asked for the manager. 15 min later and being "disconnected" four times after being told Cassandra was too busy to come to the phone "So sorry about that" even after I insisted. I'm furious now. I FINALLY got the manager, Catherine(?). She told me they made the order. I hung up but she had nothing to say about being disconnected 4 times. Or the facts that 45 min later ALL OUR FOOD WAS COLD. THERE ARE SO MANY CHIPOTLES IN GERMANTOWN. PICK ANOTHER ONE. SAVING 5 min DRIVE IS NOT WORTH IT. read more

This place cheats you out of your food and act like they don't wanna put any food in your bowl!! Don't go to this location!

My kid and I both enjoy burrito bowls from Chipotle. Tonight he went for the chicken and I went for the steak, as always, they were fantastic. No idea why this location has only earned 2.5 stars, we had a terrific experience. Was the line long, yeah, but through no fault of the rapid fire employees behind the counter churning out burritos and burrito bowls. read more

Chipotle Mexican Grill - Jackson w his burrito bowl :) - Mexican Near Me - Germantown, Maryland

Once again I just ordered 2 chicken bowls asking for extra chicken for $4.00 extra per bowl. I did not get extra chicken at all. All corn tomatoes n veggies.. Very disappointing when you want a so called good meal after a hard day's work. Check your deliveries. Loyal customers are being ripped off! I tried to upload the pick but its showing on a different review but the pic is dated today. Dang yelp may be having issues too. read more

See all

Steak is cold. Ordered a salad and at end they do not have salad dressing. Not clean.

I don't know if the smaller portions we had received earlier today are Company's decision or managers decision to save on a food cost at this location ( Milestone Shopping Center Germantown,MD). Either way, it will result in lost customers. Normally I would let It go and just drive to another location down the road considering I am also the manager in food industry. However, what made me write this review is the reaction of the manager when I brought to his attention how small the chicken portion was for my daughter's meal. He responded back very rudely and loud in front of other customers. He kept asking "do you want extra chicken" couple of times even though I was still talking. The manager's name is Mark Levitan. I find it sad and disappointing to have someone with no sense for customer service be at that position . Chipotle can do so much better with their choice of who represents them in front of the customer. read more

When ordering from this restaurant it has to be in store and not through online. They got my co workers order wrong and they don't pack it nicely. They had the wrong top and my co worker thought he had got the wrong order again. For someone who may have not noticed and started eating it it would have caused a problem because no one would want the order that was already started. Please double check your online order procedures, we pay extra to have it delivered but I may just take the trip to the store next time if I will continue to receive my orders looking like this. read more

Chipotle Mexican Grill - Mexican Near Me - Germantown, Maryland

I did not want to give them any stars but I it was required to post this review! We have ordered from Chipotle before but never had an issue like this! I ordered our dinner at 7:00 PM and the said it would be delivered at 7:20. It is now 8:47 and it has not been delivered! The delivery time has changed at least five times. There is no way to contact anybody personally, only a robot that never dealt with my problem and did not offer me a living person to deal with. Needless to say, I will never order from Chipotle again! beyond disappointment! read more

All employees and customers wore masks and did their best to abide by social distancing recommendations. It was easy for the customers since they have markers all over the floors of the restaurant and separated tables for proper social distance for those wanting to dine-in. The staff had a hard time social distancing since the food prep station/ingredients are right next to each other behind the plexiglass and are unable to separate the ingredients any further. My 3 orders were prepared quickly and properly even though it was during the dinner rush and tasted great! All in all, I would recommend Chipotle if you're in the mood for quick and tasty food that's prepared safely during a pandemic read more

See all

Food looks disgusting , service unacceptable Serving station looks untidy.I would not recommend it to anyone. I will never dine there again.

This is the first time I have ever had to THROW AWAY my Chipotle bowl. Food was bitter and bad tasting. Rice was essential unseasoned. Beans bland and a tiny portion, too. Salsas flavorless. Steak so overcooked and leathery. Forced to WAIT because no one was on the register for MINUTES, standing there and staring quizzically because no one sent a cashier even after you wait in line! Awful. Food was $12.00 plus, just to throw it away because it was INEDIBLE! read more

What's up with all the negative reviews on this Chipotle? For as long as I lived in the area this was my first time at this location and it was a pleasant experience! 1. The line wasn't too bad for a Friday dinner rush. 2. The place was clean and organized especially the utensils/hot sauce area. 3. The workers were welcoming and actually weren't in a foul mood. 4. Even if you asked for more of something, they were willing! Unlike the previous Chipotle I went to. 5. The cilantro lime rice was actually cooked perfectly! Not too hard or soggy. The ingredients tasted fresh and I was extremely satisfied. I may have found my favorite Chipotle in the area. Construction is still going on with the walls from the incident a few weeks ago. A truck drove into the building but regardless of it, finally got a decent experience with this place! A good Chipotle is hard to come by these days. read more

I left with my order and the cheap bag bottom busted and the food fell out . I took the bag back in to the store and informed the manager Natalie , she said nothing we can do and go online and request a refund . That's just dirt poor customer service. I won't go the chipotle again due to that shit service . read more

This is an overall rating to ALL CHIPOTLES!! Service is slow they do not listen and MOST of all they skimp you in the food. They do not give you FULL Scoops of the meat! They will give all of the rice beans like full your bowl, but when it comes to the meat it's bullshit! I've been to them even a night before closing and still give you small portions like what! This is why I don't go to chipotle no more and today is the last day! Sorry not Sorry! read more

I was there on Friday evening and ordered a bowl But while standing in line to order I observed a very large server flicking the food from the counter back into the serving dishes it really turned my stomach to see her do that and she was too lazy to keep the area clean.. disgusting people with no appreciation for sanitation read more

Chipotle Mexican Grill - Food area not clean - Mexican Near Me - Germantown, Maryland

I love chipotle but this location is the worse. The staff is horrible. They rush you and don't even listen to your order. Then they get it wrong and just try to keep going. Their attitude was very bad as well. It wasn't even that busy, I mean there was a line but it wasn't like it was up to the door. I was very upset afterwards, I don't think I'll come to this location again. Also, they burn the onions to charred and just sever it to people. I ended up picking black onions out. Not to mention the amount chicken they give you is to much less now too. read more