I love chipotle but this location is the worse. The staff is horrible. They rush you and don't even listen to your order. Then they get it wrong and just try to keep going. Their attitude was very bad as well. It wasn't even that busy, I mean there was a line but it wasn't like it was up to the door. I was very upset afterwards, I don't think I'll come to this location again. Also, they burn the onions to charred and just sever it to people. I ended up picking black onions out. Not to mention the amount chicken they give you is to much less now too. read more

I was there on Friday evening and ordered a bowl But while standing in line to order I observed a very large server flicking the food from the counter back into the serving dishes it really turned my stomach to see her do that and she was too lazy to keep the area clean.. disgusting people with no appreciation for sanitation read more

Chipotle Mexican Grill - Food area not clean - Mexican Near Me - Germantown, Maryland

Don't use the mobile app to order food for quick pickup from this location. Staff are too lazy to put the food on the pickup shelf so you have two options: 1. Stand in the line for the food you preordered for pickup to avoid standing in line 2. Stand in the line to find out your food isn't ready and then stand in line a second time and hope it's ready by then read more

First of all they are not clean at all, they work stations always a mess, they put the food that falls on the counter back in thE CONTAINERS! every time I order online my order is wrong or poor portions, I have to go and tell them how much meat I should get ? That doesn't seem fair, I dislike this location they are rude and can't do their job, do your self a favor and don't go here read more

I gave 2 stars only because it's a place where I found food on Sunday night and the sauce was tasty. However everything else was very bad from service Not friendly staff, I ordered 3 tacos and they were cold, place was not clean at all, tables are dirty, floor was dirty. It is a shame for a company that is this big and known to treat their customers this way. I will never come back again. They have to be shamed seriously. read more

I visited this Chipotle the other night and was met with an extremely rude and unpleasant staff. When I started in the line I was rushed to order. I asked for a burrito and a bowl, the women prepared my bowl and threw it on the counter then proceeded to help the person behind me. I asked again for the burrito and the women rolled her eyes and said something in Spanish to her coworker, Maria. Maria then prepared my burrito and continued making my bowl. Again, rushing me to select by asking continuously what I wanted. When she was making the burrito bowl, I asked her for corn cheese and lettuce with sour cream on the side. She made the bowl with corn cheese and lettuce close it up and slid it down the counter. She did made the burrito and completed that. I asked again for the sour cream on the side, she ignored me and started to complete the person behind me order. I said excuse me and she said one moment in Spanish. I waited for her to complete the tacos from the person behind me when she went to move onto the next person I asked again for the sour cream on the side so I could complete my order and check out. Maria then yelled at me" I said one minute!!" and repeated one minute again in Spanish to me, then continued to address the other customer. This was very rude of her to do being as though I was there and I asked multiple times for the sour cream on the side. I even waited Until she completed someone else's order before I asked again . She began to ignore me when I said something, and the woman who was ringing out, grabbed sour cream from the back because Maria would not acknowledge me. There then was an issue with the register and we had to wait five minutes before we could pay. After I paid, I asked for the name of worker who was rude to me. I then was told by Kayla to step to the side and she would help me in a very rude and nasty tone, again rushing me out of the restaurant. I've been said to her, I don't want to step to the side, I just want her name. She responded to me in a rude tone and says "Maria, now remember it." I've then asked her for her name which she gave to me rudely as well. I don't believe that their behavior was appropriate, it was very rude and very unprofessional of them to speak to a customer that way, and to rush them out of the store and down the line. read more

I absolutely hate this chipotle . They give you a good serving of rice , but refuse to give you or scoop you a decent portion of meat . I requested double meat , and the guy only gave me two small pieces of carne asada . Another time someone served me tomatoes when I told her no and ruined my bowl . The rice was decent and the food tastes how it's supposed to be . I informed the cashier that I felt as though he did not give me what I asked for and she simply stated "those are our portion sizes" . Ok but if you go to aspen hill they are not the same . I regret buying my bowl I should have walked away . Never again even when I am craving it . I don't know how they are training these servers . read more

Ordered from here multiple times in the past 3 years. Every time they get my order wrong and the meat is always fatty. Definitely do not recommend. If I could give 0 stars I would. read more

Surprisingly everyone in the family likes Chipotle. 1. My wife and I always get the Burrito Bowls. I usually get steak and she always gets chicken. I am normally only able to eat about 1/2 of mine so it serves as lunch the next day!. 2. Nick usually also gets a burrito bowl although he often does different meats. 3. Luke gets burritos every time. My favorite trick - get the hot and mild salsa, dump the two into a bowl and mix them. It makes for a wonderful salsa. It is easier in a bowl than the tiny cups they give you. I know they took a hit a couple of years ago becuase of the various health scares. But we decided to give them a try again. We love their gucamole and they stock Jones Soda, so they boys are happy. The place is solid, good food. You won't have the best meal of your life here, but it is a good place for a fast Friday meal! You will often find us grabbing out food. We've eaten there a couple of times, it is ok. But we've done take out more than 10 times, so far other than the error we made (we ended up with 12 bags of chips one time our fault) the online orders have been perfect! read more

I think I'm done with Chipotle for good..at least at this location. I have placed numerous online orders for pick up since the line is usually out the door and we live down the street. They seem to mess up every simple order we have placed or they would just make it on site when we arrive (defeats the purpose of ordering ahead). The husband and I went for an early dinner the other night; we thought we scored since there was no line. However, the young lady at the counter couldn't understand us half the time what we would like and she gave such little portions. My burrito bowl consist of: brown rice, half steak, half barbacoa, tomato, corn, and cheese. There was barley anything in my bowl. Sadly, I was asking what was for dinner after finishing my bowl.. Good bye Chipotle! read more

I've had bad experiences with this location too many times already. Complained to corporate and they gave me free coupons, but I don't even use them really because this is the closest chipotle to my house. Each time I order from here it's usually through pick up on the app. And every time there's something wrong. I even write down specific notes at the end of my orders like "flour tortilla on the side" for my burrito bowl or when I ordered 3 flour tortilla tacos I come home to find out that they had given me corn tortilla instead. I specifically chose flour tortilla for my order but I guess they didn't read it. The rice is always undercooked too. I've experienced it at least 3 times, and once it was so bad I got a huge stomach ache the next day. Really I just wasted money on undercooked food to end up having stomach problems. read more

Worst chipotle location I have ever been to, and consistently so. Mobile orders are constantly wrong, portion sizes are a struggle, water cups are often unavailable, napkins can't be restocked for 10 minutes with three people in line, etc. Almost every time I come here's it's an annoyance. read more

Usually adequate from this store. Ordered the keto bowl for the first time, couldn't add anything on the app. Gave up and got it as is - hardly any cauliflower rice at all. Literally, had to poke through to find any. The whole meal was tiny, overly spicy, and not tasty. Wish I could've changed the salsa and added some lettuce and tomato at least. read more

They. Need to get it together , this is the second time they messed up an order . Ordered a steak burrito bowl with brown rice and No beans , and gets a chicken bowl with white rice and black beans , previous times either missing sides or something wrong with online orders ... read more

Today is my day off, my daughters at school, and I'm relaxing!! I'm so upset that this is the only location that delivers to my house on the app I thought I'd give them another chance. I can't believe I paid for this. I had a small scoop of rice and not a double portion of chicken I paid for lmfao. Please don't trust them. They still haven't gotten a good staff ‍ I ate it and I'm not even full. Thanks for the snack!!! read more

Very bad service. Idk if they changed personal bc now the people working there is very rude. Every time I go for my meal they served small portions even if I ask for extra they stare at me like if I'm not gonna pay that extra portion. read more

The last time we ordered from chipotle the order was somewhat wrong but not wrong enough to warrant a return. But todays order was completely wrong. It wasn't even our name on the bag. The delivery person got away before we had a chance to check. So we tried calling but we were unable to speak to a human being. Finally we found an 800 number and at least spoke to a real person to get a credit. But she could not help us speak with someone at the store to make sure our next order was prepared and delivered correctly. Such a disappointment. We are giving chipotle one last chance. If our order is screwed up yet again it's three strikes and they are out. We will never order from them again. read more

This place is horrible to go get your chipotle at do nottt goo staff is verry unfriendly my husband got his burrito wrap twice and they ripped both the tortilla up!!! All the time i come to this particular chipotle the staff is verry rude and the product is not up to standards!! I do not recommend this chipotle location to anyone dont bother because you will leave verry disappointed and Dissatisfied!!!!! read more

Twice in the last month I've eaten here and twice I have left with the thought this is the poorest run Chipotle I've ever been in. They're out of food constantly -- Barbacoa usually -- the people behind the counter straight up don't understand your order (I asked once if something was spicy, I got deer in headlights, another time I asked for tacos, which are on the menu, I got deer in headlights -- it's not a language barrier, these folks haven't been trained at all beyond being sat in front of the tortilla warmer and told to stick tortillas in), they just want to move you along. When they do have barbacoa, they skimp horribly on it. This last time members of the Northwest track team were in there making so much noise you couldn't actually order without screaming. And no one lifted a finger to politely ask the kids to keep it down a little. We'll stick to any other Chipotle on the planet from here on out. read more

Terrible customer service! Ordered online, the store called me after my card was charged and told me they had no cheese or sour cream. The manager there told me to go to a close by chipotle and they would make my order. So, of course, when I go to that location, they wont make my food and the original store I ordered from would not answer their phone. I left frustrated and went to the original location of the order where i was told the phone doesn't work and there is nothing they can do. So now my whole family is still hungry, everything else is closed by this time, not to mention I still havnt received food or my money back on a $60 order. THE ABSOLUTE WORST EXPERIENCE! read more

I reached out to the district manager Geidy Hernandez by email, and corporate. It's been over a week now, and I still haven't heard one word. So...here's your review not only for the location, but the district manager, and corporate. Sindia, you've got to be the most unprofessional manager I've come across. Your young, smirking attitude won't take you far. I promise you that. Every time myself, family, or friends stop in...I can guarantee you a one star review until you're gone. As for Geidy Hernandez being a district manager and NOT replying to an email... well I'm sure this isn't your first complaint. And more than likely won't be your last either. Corporate not following up says it all about the company, and how the feel about their patrons. That the organization cares only about the money. Not the consumer. read more

My burrito was pretty standard, but don't get the chips and guacamole. My chips were stale, and the guacamole looked like it had been around for a while. I'm not the first reviewer to get stale chips. Management might be trying to earn points with corporate by cutting costs. If my chips and guac were bad, where else are they cutting costs? read more

I ordered a small bag of chips and the chips are COMPLETELY stale. I didn't taste them before leaving the store because I had my mask on but if I did, I would definitely have demanded a refund. This is completely unacceptable...how is chipotle serving STALE chips to their customers?? Here is my proof of order in case management sees. Hopefully something can be done to solve this issue. read more

Chipotle Mexican Grill - Mexican Near Me - Germantown, Maryland

I ate here once, and I got food poisoning. I forgot what I ordered (if I remembered, I'd caution against that). Since I don't, I caution against going here or ordering food from this place entirely. read more

Chipotle has Mexican cusine food. Most options available seem like complete meals as it has a variety of options one can add to their burrito or bowl. The quantity is good for a meal. Few recommendations would be that they could add a little bit more chicken/meat for a chicken bowl/burito. It hink they have a rule of one scoop and sometimes they just manage to get half the scoop filled and the rest drops as the ladle is brought up. They could have small cups which are filled with the meat to ensure equal quantities. Also fresh/pickled jalepenoes could be a great addition to the bowl/burrito. read more

As usual the food at this Chipotle is good BUT the long waits are ridiculous. I've been going to this Chipotle location since it opened. I also visit other locations as well but for some reason this location has gotten so very Slow, Slow, Slow! I'm a reasonable person but its very obvious something is not right. I've even walked out. Not sure I'll return, despite loving their food. My time and money are precious, and time is money! One part of the problem is servers, most of whom could care less. Teens talking, joking and ignoring the customers. Another issue may be the online ordering. They are so busy trying to fill those orders that they don't have time for the customers in the store. read more

The quality of the food is equivalent to other locations, but save yourself the heartache and DO NOT use the online ordering system. I order from them 2-3 times a month, and I can't remember the last time they actually got my order right. Ask for sour cream? Get corn salsa. Ask for no beans? Giant pile of pinto. And so on and so on. I usually show up about 5 minutes after the order is supposed to be ready and still wind up waiting about 5 minutes, even though there are usually no other customers in the restaurant. Not a deal breaker for me, but it all adds up. For what it's worth, the staff is usually friendly and often apologize when the orders are late, which goes a long way. read more

Since my last review, I think things have really improved at this location! I've found that the line moves much quicker and more efficiently. I haven't seen it wrapped around the restaurant in a long time, which is a good sign. I also have not felt sick after eating here. The food has been consistently fresh and kept well. Whatever they've done to get better is obviously working! I'm very impressed and will continue to come here. read more

got terrible service this morning. asked for chips guacamole and pico de gallo. cashier puts in somebody else's order and tries to charge me 26 bucks. get that straightened out and pay. the guac is practical sideways in bag and I straighten out the chips and guac and realize they gave my pico de gallon to somebody else. I tell cashier this and get told I need to pay for the pico de gallo which they didn't tell me was extra. really terrible customer service. read more

This chipotle is some shit starting by its employees. Bad attitude, bad costumer service, most of this uneducated employees got no manners to the point that i wonder how they treat their own family members. Do yourself a favor and drive that extra mile to the one in gaithersburg, friendly stuff and well managed. read more

Chicken is never fully cooked. When I addressed it to them, they didn't care, didn't take action, didn't even give me a response. This issue is consistent. This is one of the reasons why I always ask, "May I taste the chicken first" before I order. You can immediately taste the chewy non cooked pieces. read more

This Place is absolutely awful . One of the employees couldn't wrap a burrito if it's life dependent on it. Also the day I went there were still selling sodas knowing dam well the soda dispenser was broken with NO ICE AND WARM SODAS. Never going back again read more

STAY AWAY. Worth the drive to ANY OTHER Chipotle in the area, but DO NOT COME HERE. *** I hardly ever write reviews for chains because I'm fortunate enough to have experienced consistently good service across a certain chain. However, I had a horrible experience at this Chipotle last week and am shocked, though not surprised, to read all the other reviews with similar occurrences. As another Yelper stated, Chipotle operates on a fairly simple concept -- it's really not hard to eff it up. This location manages to completely taint an otherwise sparkling reception for the chain. I didn't have a problem with the portion sizes dished out here, but I do have a HUGE problem with the attitude of both the management and staff that work here. They lack any consideration of good customer service (or treating someone decently, for that matter). You are, as stated in another review, herded like cattle through the line. Here's what went wrong: 1) Asked for 3 tortillas on the side for my 3 burrito bowls. It took 4 more requests for this to be done - I had to wait a few minutes after I paid for them to even realize that I was still waiting for this when I asked at the beginning. 2) Specifically requested no sour cream. As soon as I tell the woman I don't want it, she slathers it all over my first bowl. I tell her to remake it... what does she do? Start scooping it off with one of the disposable salsa takeout cups. Uhhhh, if you mess up, you should start my order over, not try to scoop it out. 3) Specifically requested MEDIUM, not HOT, salsa. I didn't realize this until I got home, took a bite of my bowl, and almost choked from how spicy it was. 4) Same problem as 2 and 3 except with cheese. I specifically say "no cheese" and before I've even finished my sentence, there's already cheese on the bowl. Seriously???? 5) Same woman that screwed up my sour cream starts working on my second bowl... except that she thinks it belongs to the person after me in line. He's confused and I'm trying to get her attention to tell her it's still part of my order. She finally notices after 3 "excuse me"s and then tells me to be patient because she's trying to wait for my first bowl to be remade. Last time I checked... you were the one trying to get the guy behind me to tell you what he wants... on my bowl. What? I would have been in and out of there faster if I had hopped behind the counter and done this myself. The service here is RUDE and really rushes through a very easy process, causing it to be much more complex and stressful. I'm disappointed to see that this isn't an isolated incident and hope that the national management can wake up soon and shut this location down or at least make some improvements. read more

How can you mess up a recipe for success. I could train my dog to do a better job on the line, and she doesn't even have thumbs. Since its inception, Chipotle has a pretty simple concept. You form a line, decide what you want, and tell the person behind the counter what toppings you want on your burrito. This is proving to be a more complicated process for both patrons and workers to understand. First thing that needs to be understood is portion control. 2 heaping spoon fulls of rice and 5 little cubes of chicken is not what I call proper portioning. I mean come on dude, Im asian....do I look like I need more rice? Also When I say I want a little more of something....or "Un Poquito" I mean just that!! I want a little more....not another heaping spoonful of whatever I asked for. You know what is also super awesome?? I just absolutely love it when im telling you what I want on my burrito and you are sitting there chatting away about how Jen was so wasted at the party last night and how you sooo could have tapped that. Awesome dude, why dont you focus on the task at hand and stop sprinkling the cheese all over my burrito that I didn't ask for. Cheap and Quality rarely go together. Damn you minimum wage!! You suck the life out of quality workers. Other than that the food was Great :) read more

This place is one of my favorite fast food restaurants ever however I'm gonna do my best to never ever go to this location even though it's most convenient for me. The lines here are terrible and so is the parking. It's really frustrating parking behind the place in the apartments because there's no real parking lot. anyways like the line always sucks at chipotle but that's normally because tons of people want it. Here the line was long because the staff was slow and confused and the people ordering were just as slow/stupid. This woman two people ahead of me started her order and then called her friend to find out what she wanted. She was at the salsa area when she had the staff start another burrito! I was like wtf! So literally seven bowls got backed up because they had to add this additional burrito in. The staff in the serving area was pretty slow. They normal are high paced and keep it moving but they seemed to lackadaisical. I think this location all around really annoys me... And there are way better run chipotles around so I will just take my business elsewhere. I give this place a two because I still enjoyed my bowl because the recipes are the same at any location. Thank god read more

Worst chipotle I've visited in the area. Chicken is under cooked, staff seem pre-occupied with their own issues, and the food was just bland. I guess this is the reason I usually visit the Gaitherburg location. Not to mention the line is excessively long and hardly moves due to the staff taking forever with making each customers order. A complete mess read more

UPDATE*** May 2015. I didn't think it was possible to go lower but never underestimate the power of nasty. New young workers are not just uninterested, they are down right rude. I got guac on the side, the one girl only filled it half way. I told the cashier it was half empty (it costs 2.00) she asked the girl working that station to fill the girl didn't the cashier looked at me, handed me the half full guac and said sorry. I forced her to fill it. Food still bland as cardboard. How can the Chipotle one town away be so great and we get this disappointment? Ugh read more

Proud winner of America's Slowest Chipotle Award in 2015! If you love standing in line and occasional harassment by panhandlers while in line you will love it here. The location is convenient for walking to another restaurant. read more

I love Chipotle. I've eaten at many, many Chipotle locations. I've come to rely on Chipotle quite a lot because it's far more healthy than "fast" food alternatives where FOOD should also be in quotes. I live like 240 yards from this new location and have anticipated the opening since the sign went up some time ago. I can walk to this location, so we're talking DOUBLE PLUS GOOD potential for this guy right here. Since my new local Chipotle opened about a month back, I only made my first visit this weekend because it's always ridiculously overcrowded. I tried to go (walked over) the first week or so at around 6 PM on a Wednesday and the line was a full circle inside - complete pandemonium. Now, I've been to some very busy Chipotle locations, so I know it can go pretty fast, but one look in this location that night said, LONG WAIT... so I left. Every time I drove by after that, it was the same. I know you can fax your order or order online, but I'm just not that organized! Finally, this weekend, I made it in when the line was relatively short. There were maybe a dozen people in front of me, so it seemed like a good bet for dinner on my way out to meet up with some friends later. Almost 15 full minutes after walking in the door, I had my food. That's not quick at all. Now, I have this thing with limes at Chipotle. I have to have some limes. A few years ago, Chipotle moved the limes from out by the drinks next to the lemons to back behind the counter. They'll give them to you if you ask. The stated reason for this is that they dry out if they are left out in containers like lemons, so now you can request them as you pay and you'll get a little container of 3 lime wedges. It took me about six months of thinking there was some sort of lime shortage or conspiracy at play before someone at corporate finally chimed in on an online Chipotle discussion to inform me about the special handling of the limes which I support entirely. So, I asked for limes... Cashier, smiling: "We have lemons." Me, smiling back, but quite serious: "You don't have limes?" Cashier, still smiling, but cautiously serious: "No... Lemons." Me, no longer smiling and very intense: "You don't have ANY limes, ever?" Cashier, now shaking head with smile waning, answering slowly: "ONLY LEMONS." Me, under my breath... Well that's completely #*!%#$ UP So, I guess they either ran out or maybe this was a new person who was unaware of the whole lime handling situation. Either way, I need my limes. I'll give this location one more shot soon enough since it's so close to home, but this whole lime fiasco on top of what really seems to be a much longer wait time is a deal breaker for me. Also, the chicken was over cooked. I love the char marks from the way they grill at Chipotle, but mine was very dry and quite overcooked on this visit. Again, I can see something like that happening here and there, so I will visit once more in case this was a fluke. The last thing, and this should really be addressed because someone will get hurt: That single step up that's about 4-5 feet from the front door as you walk out toward Century Blvd. I can't imagine I'm the only one that has walked out that door and trip kicked it, almost falling flat on my face after eating dinner. None of the other stores next to Chipotle have this ridiculously placed, dangerous step outside their door. The store planner or whoever at Chipotle that makes sure things are just right at new stores? That step is a FAIL and it's certainly an accident waiting to happen. So, I'll visit one more time. If the line moves at a reasonable pace, and the limes are back in back and the chicken isn't overly char burnt, I'll be happy with my local Chipotle. My first visit was not okay though. read more

Made a damn Yelp account after 4 years because of this place. It's been bad from day 1 and has progressed into the noxious cest-pool it is today. Don't even bother ordering online. Despite having a system capable of receiving online orders there is absolutely no effort in making the orders on time. You're going to get there and wait in front of the cashier for 10 min as they try to put together your order quickly on the side. Ordering online is a big thing for me, so I'd rather just drive to the Kentlands and pick up an order on time. Also the person that does the sour cream goes HAM. Dropping Sour Cream bombs on burritos and bowls. It's ridiculous. read more