I love Chipotle. This location seemed more disorganized than usually (which appears to be backed up by other reviewers). They have a strange window off to the right where you pick up your online orders, but struggled to explain it to me and it wasn't visible from the line. It was kind of odd. My food was made accurately (I ordered online), and was the standard, tasty, Chipotle fare. read more

This my local chipotle and usually I have no complaints. However, they had a change in the staff. The employees need further training so badly. Learn how to wrap a burrito & that guac goes after lettuce so it doesn't stick to the lid!! & because of the employees lack of training, the line doesn't move nearly as fast as it used to. It's sad that this location has gone downhill so much. Plus this location runs out of things, especially guac, so often. Please train ur staff or hire new people!!!! read more

Used to be my favorite... came in on a Friday night ALL employees but 1 guy up front had the WORST attitudes girls didn't use gloves to scoop my chips (cause there wasn't any already bagged) online ordered were just thrown on the stand (some bags still open) Definitely one of worst experiences here!!! read more

Nasty place. I was craving some delicious Authentic Mexican food but nothing good pans out on this side of town. I had to give this place a shot. Their steak burritos were nasty. The meat tasted like rubber. I had to spit it out every time I took a bite. At first I thought it was a bad piece, but the whole thing? I would never be back. I wouldn't say it's Mexican food, but a burrito comes close. read more

Stopped in for a quick bite. It's like any other chipotle. Maybe it was a quiet time but we had no problems.

We ordered online about an hour and a half before closing on 6/10/17. When we arrived to pick up the food, they knew nothing about it. My daughter waited about ten minutes for the food and while she was standing there a few other people were also frustrated and complaining that they ordered online and it wasn't ready either. It's certainly not like the place was packed. So we get the food home and everything is stone-cold and the chips were, and I kid you not, break-a-tooth stale. We've shied away from Chipotle over the last couple years and after this debacle unless we're dying of starvation and Chipotle is the only game in town, we'll just find a Moe's where they get it right everytime. read more

I still love Chipotles despite the national issues that have been in the media. I have not heard of any negative problems with this location. I am a germaphobe and I watch workers at all places. I haven't had a complaint for here yet. read more

Lines are quick and easy to get through especially when your hungry from the amazing smell. The employees are phenomenal. I get pick up orders from here all the time and I'm always greeted with a friendly face. Today the two ladies that were fulfilling my order went above and beyond and even asked me how my day was and made great small talk. Always a returning customer that's highly satisfied! read more

The food is okay for the most part. I go to this chipotle all the time because it's the only one in Hagerstown. The weather is very nice today and I happened to be wearing a very low cut shirt and the cashier made mention to how it was "cold" and my nipples looked hard. I don't know why that was any of her business or anything that she felt like she needed to point out but, she definitely gets a 2 out of 10 for customer service. I'm more than disappointed. She tried to take a dig, rather than be professional and not worry about what I clothes I had on she made a bad judgement call and tried to make a dig. read more

Okay let's start off I would have given zero starts if I could so I enterd this location with my mother in law 30 min before closing the lobby was absoultely disgusting said I wanted my food to go the employee that served us was terribly rude they were also out of almost everything we asked for then the girl that checked us out was rude and impolite management should be very disappointed in their night shift crew customer service my food was fresh and tasreful but will still never return to this location because of the awful service experience read more

Great food , have to wait but it's worth it. Honest staff returned lost wallet to customer !

Pretty standard Chipotle. I usually come here on my lunch break and it can get pretty busy at times, but the line usually moves pretty quickly. Friendly staff and I've never had any issues with my food. read more

I have to agree with Danielle's review. Just surprised really. The woman behind the counter was very adamant about not giving military discount. Kind of weird. It's ok, we will let all of our military friends know and to take their business to a military friendly establishment. Later Hagerstown Chipolte. read more

Stopped in for a bite, while waiting on the line, I can see the lady who is frying the chips eating the chips, in front of another coworker, out the container of already prepared chips not changing her glove once. Oh let's not forget wiping her sweat with the same forearm that's going into the container she is eating from. Then to top it off you have this other female worker that has a pink ponytail slamming containers, and the spoons because she is frustrated about the amount of side sauces wanted on a call in order. So now her negative energy is going into the food. The last time I remembered you pay extra for everything at Chipotle so, what are you mad about! I wish the original staff that was in place when they first opened was still there. When they left I took a long break, now I won't go back! But they don't need my few dollars to stay open so, good luck eating there!! read more

Love Chipotle, I'm a big fan however the one in Hagerstown has been disappointing in the last few months. Almost every time I go they are out of something. The other night it was chips and lettuce and carnitas. It was only 8 pm they're open for another 2 hours. The other guests behind me were upset too. This is a frequent thing with the one in Hagerstown 9 times out of 10 they aren't out of it, just "not making anymore". At least that's what one of the employees told us. Never had this problem at other locations. Extremely disappointing and lazy. read more

Incredibly rude cashier last night , throwing cups down and slamming food around . I definitely won't be going back . I understand people have bad days but this was pretty bad . read more

This is the actual worst Chipotle, I would estimate I get good service and quality consistent with other Chipotle locations 1 out of 10 times I come here. Today waited a good 30-40 minutes in a line of only 10-12 people that slowly crept back past the door, it took nearly that entire time for any other employees to jump in a help out. read more

Waited 25 minutes for a cup of salad dressing. I understand it was during the dinner rush but they should be better prepared. This is the first time it's open they should know what to expect. Absolutely ridiculous. read more

The food is good every once in awhile. I order online a lot for work, and they make you wait forever to pick up your food. I got a burrito bowl for a pick-up order one time and when I opened it, it looked like it was half eaten. The container was basically empty. I've been to more organized locations, but this one is the only option in Hagerstown. read more

I've eaten here 2/5 times I've been to this location. The other 3 times, I've gotten to the door and immediately turned around and went elsewhere. There's consistently a line out the door, even at 9 o'clock at night which is baffling.. You could blame it on the customers, but I've seen firsthand that it takes them 5 minutes to serve 2 people. Chipotle is good and all, but I'm not going to wait in a line 30-45 minutes for fast food.. Lol. The times I did eat here the food was good and the staff was friendly, but holy hell, they need to pick up the pace. I've given them a few chances and I probably won't be back. There's a place next door called Jersey Mikes that has delicious subs that will serve you in under 5 minutes. If you're in the area I'd recommend that place instead. read more

Okay, so i'm pretty much frequenting this location every weekend because my boyfriend has an extremely unhealthy obsession with their burritos. I like Chipotle as a restaurant, but this location is the worst. We always order online and go pick it up because having to stand in the line that is always out the door is not how i want to spend my Saturday nights. I don't understand why when I go to order it online, the wait time is ALWAYS an hour or more??!!?! When I order pickup from Chipotle in Frederick, it is VERY rare that I have to wait that long. I may as well just go inside and wait in line. Also, half the time when I go to pick it up, it's never ready, they are always JUST starting to make it by the time I get there. Sometimes, it's because it's busy but other times, there's hardly anyone there, so there's no excuse for that. The employees are friendly, which makes it a little better, but not much. Getting to the food, I almost never have a problem with screwups with my order, which is a good thing. There was only one occasion where I got to the restaurant and they made a bowl instead of a burrito like I had ordered, but it was quickly rectified. The food is always up to par as far as taste and temperature. I just wish they would get their act together as far as service goes, which is why i cannot give them any higher of a rating. read more

The company is so cheap they pass off their unfinished app so badly that I can't even use it for its only function, to order food online. Called them to place my order over the phone and was met with a rude woman who told me I couldn't order over the phone, something I've done many times before when their mentally challenged app doesn't perform its only duty. read more

Why does everything in Hagerstown have to be less than? Went in to pickup my online order, was done but chips were not. Had to wait for those. Queso is so gross, like my moms velvetta microwave queso in the 90s. Went because I had a coupon, but probably won't go back. As usual drink bar was a gross mess. read more

Terrible... I've eaten here over the years quite frequently and the past 2 years every time I take a chance on them they've let me down. Almost always inconsistent with how it tastes. On numerous occasions I watched my burrito that I hold near and dear to my heart maimed and brutally assaulted while being wrapped... on sed occasions I've been served torn burritos and this was done right in front of me and I was smiled at while given the food like nothing was wrong.. it's not right and i had a sense of felling like they were fine with how they complete their job. Then on top of all this the food was very bland. I will never go to this one again tonight was the final straw read more

Food was good. But the portions are very small. Ordered chips and guacamole. The bag of chips probably had less than 20 chips in it. Not happy. I would not recommend this one. read more

The steak burrito bowl is my fav! Could eat it every day of the week...no lie lol. Love this place!

Their burritos are delicious! I've been going there for years and I couldn't be happier, the staff know me now and they're always so friendly. I have never had a problem with portions so I'm not sure what the other complaints are about but I will continue to go there as much as I can! My dad and I love it! read more

I never tried Chipotle till today. I was so disgusted by the burrito I tasted. I order a burrito with white rice, steak, sour cream, tomatoes, and lettuce. The white rice was the only problem I had. The white rice tasted like dish soap. I tasted as if after the employees washed their hands with dish soap and touched rice. I enjoyed the meat and everything else but every bite I take it was soapy and I had to spit my food out a lot and throw it away. read more

The food quality and even the price-- 5 Stars!!! The physical presentation is bad, especially OUTSIDE. The outside patio is always neglected and the ground is always dirty and terribly stained. Once, I went inside and asked them to come clean it because people are eating out there. They looked like I was talking crazy and sent someone out who did not look down, simply picked up a bit of trash near the door. There needs to be someone who comes out often and wipes the tables and sweeps. At the end of the day they need to treat the ground with a wet solution. Also, ordering on- line ordering is disatrous! Incomplete orders and you have to wait for them to fix it when you arrive. read more

The chipotle at garland groh sucks! The food is good but the service is horrible. First time I ordered online and there were people getting their food while our order wasn't even made..which is fine I don't mind waiting so much. Second time i got charged for something I didn't get. Third all I had was a 50 and the cashier said she didn't have change which ik your lying. I will never go back. I still don't understand why we don't have another chipotle around. Just very disappointing. read more

pretty good compared to chambersburg pa. food is well prepped, workers are much better than the PA location mentioned above. Food is much fresher than many other Chips.... read more

I love Chipotle, but I absolutely despise the Hagerstown location. This is the slowest, most inefficient, poorly managed, Chipotle I've ever been too! Consistently takes 40 minutes or longer to get through the line, since they can barely manage to serve two customers in five minutes. It's faster to drive 20 minutes to the Chambersburg location and eat there, than it is to suffer through the unnecessary line in Hagerstown. If I never go to the Hagerstown Chipotle again, it'll be too soon. BTW, I had time to download the Yelp app on my phone, reset my password, and write this review while standing in line... I've moved about six feet! Cutting my losses and leaving!!! read more

I ate your food yesterday and the tomatoes were disgusting, and mushy, and this morning on my birthday, I have vomited the burrito bowl I ate. Thank you! read more

I love chipotle but this store is a hot mess!!!!! Their food is fine... Their service SUCKS! I've given them soo many chances and I have had enough. I usually order ahead these days because I know that usually there's a huge line because their prep line is soooo slow. I ordered ahead I walked in the door 5 minutes after pick up hoping I wouldn't have to wait like I do if I show up on time. The people who showed up 2 minutes after I did received their food before I ever did!!!! I proceeded to wait an additional 12 minutes from the time I walked in for my order!!!!!! I've also been ignored several different times waiting at the register to pay for my order ahead. A few years ago this was one of the best chipotles I had been to. Management must have changed, given up, are too lax with employees or something of that sort. read more

Love the food but the customer service can be pretty bad. I have had good people on the line with cashiers with attitudes. The management from Chambersburg is not really enjoyed by me. read more

This Chipotle specifically has told their employees to not give a military discount. They offer a police discount but the woman behind the register told me they were told by their management to not extend this to military. I don't expect a discount when I go out to eat. It is a nice bonus. But i do tend to frequent places that offer it more. The Chipotle in Chambersburg does offer one. If you have the choice give them your business instead. They support those who serve our country. read more

Normally I LOVE Chipotle. We eat there often. Especially when traveling. I ended up the the Hagerstown, MD location. We walked in ordered what I always order. First the music was blaring loud so we have to yell our orders multiple times at the workers before they can hear me or understand. Other locations have loud music, but nothing like this. I've never had to yell my order multiple times. I place my order - same as always... A kids Quesadilla meal for my child -extra quesadilla - with extra cheese and sour cream on the side for my kid and a chicken bowl for myself. Our first issue was the lady taking orders was confused by this and had to ASK if we could get extra cheese and sour cream? Um I ordered it. They said it would be extra... I was confused at first by this as NEVER have I been charged extra at any of the dozen plus other locations I have been to for cheese or sour cream NEVER.. I asked how much extra... No own knew... They just said it would be extra. Knowing my kid would want it anyway -I again inquired as to "how much extra" They again would just say "it's extra" I had to insist I wanted it anyway before they would get it for me. Then.they had to go get a manager to charge me the extra 95 cents. Okay, I get it. Cheese and sour cream are not cheep... but weird that this is the ONLY location that has ever charged me for this, weird that people can't order it anyway. Just all around bad service... I was annoyed that it was more -but it really not that big of a deal... I go to get our drinks. Normally at other locations if their is an employee here -they will step aside for the customer to reach whatever they need. Nope -not this one. He just stood there. After no response when I asked if I could get a fork... (Likely he did not hear me with the music being so blaring loud).. I just reached around him to get one... I tried to eat in the store -but it was so loud -we just couldn't we left... I get a few bites into my chicken bowl... I instantly noticed the flavor was not that I expect from Chipotle. It was - bland. My bowl was about 75% rice -with just small bit of meat - a small bit of beans, very little cheese (that I paid extra for -remember) a sour cream. Then I bit into a piece of chicken. Instantly I knew something was not right... I spit it out in a napkin PINK chicken.. Seriously PINK... I start picking at my food with my fork... PINK RAW CHICKEN. The rest of it at point went in the trash. If this were my first visit to any Chipotle -I'd NEVER go to any other one again... Knowing this is NOT the norm for this chain... I will NEVER eat at this location again. read more

Hey, the best chipotle experience I've ever had, although it was my first. I attribute this all to Your Girl ALYSSA working at the custom burrito thing. hella enthusiasm. DESERVES A RAISE. Come through... The burrito was damn good, but now my stomach kinda hurts so ya know. read more

Food is delicious, and seems to always be busy. The bowls are absolutely wonderful and big enough for me to have two meals.

Although the food is delicious , chipotle is so stingy with the amount of food they give. When I first went there the amount was great , but over time they've started giving such little quantity , I started having to pay extra for the amount they used to give , absolutely horrible . read more