Normally The Food Is Good. But 9/27/18 07:30pm , Our OnLine Order Was Wrong,... Cold,... UnCooked Black Beans & Pinto Beans! Paid For Extra Chicken On Mothers Burrito & She Only Received 5 Pcs. Of Chicken! No Sour Cream Or Guacamole! My Burrito Bowl Had White Rice When I Ordered Brown! Two Additional Burritos Order Which 1 Burrito Was Made As A Salad! How Do You An OnLine Order Wrong?! read more

Dear Chipotle, Why do I keep coming back to you? I'm pretty well disappointed in your cleanliness and service every time, but when I want to pretend I'm eating something healthy I come back to you every time. Just so I can say, "never again." Which we both know is a lie. What would make it better you ask? Dedicate an employee to make sure the seating area is clean. You know, like you used to when we first met. Develop serving/scooping spoons that ensure the same portions for all customers. I find I'm getting jealous of the other customers when they get a normal serving size and we get a light scoop. I'm sure there is a standard serving size, which is not evident as of late. Lastly, most of the time faster is not better. I've waited in a long line and now I wish for you to take your time and not sling a cup of sour cream on my wife's burrito bowl with 8 pieces of chicken in it. We really need to break-up! Oh yeah, this location needs some oversight. It is not up to your new or old standard. read more

I don't think I ever received an order that was correct or looked appetizing. I stopped coming to this location. Terrible service and awful food. Is it me or do they ALWAYS forget your chips?! read more

don't even bother. they take way too long, only teenagers are working. it is dirty and there is always a long line.

I always wait in line for at least 15 minutes. Unless it's an odd hour to eat. Most of their staff need more training on how to roll a burrito and the portion sizes. Who wants a chicken burrito that has more rice than anything else? Ordering over the phone or faxing your order in is a bad idea. Every time I've tried they've messed something up, forgot to add something, or gave me an entire rice burrito. (Mentioned the "chicken burrito" above). You can definitely say that they cut corners when you're not watching, even if the manager swears all of their staff has had extensive training in portion sizes. The food is always fresh though, (obviously). I will say other locations are a lot better than this one. read more

No stars for this sorry excuse of food service. This entire place should be closed based on the staff alone. In all my days I've never encountered such a lackadaisical crew of young people working in the food industry. The portions were small and flavorless. When I asked the young lady for more rice she caught an attitude, I mean really it's rice! I didn't ask for extra meat. Down the line they ran out of sour cream and Queso, and had attitude when you dared to ask for it. I try to be patient and reasonable when it comes to fast food service, but this place has been utterly ridiculous for a long long time. Whom ever is in charge needs to close down, tear down, and restart with folks who care a little. No one should go here spending their hard earned cash and deal with this sort of disaster. FIND ANOTHER CHIPOTLE AND STAY AWAY FROM THE ONE AT ARUNDEL MILLS!!! read more

It was around 11:30 and upon arrival the line was to the door with the lunch crowd. Don't let this deter you, it moves fast! I got to the front within 10 mins and ordered a steak burrito with rice, salsa, more "medium hot" salsa looking stuff, sour cream, cheese, guacamole, and lettuce on it. WOW was it massive after all these toppings. I think rather than the all excessive toppings they should add a littttle more meat. The spoonful was kinda small. I wish I had a scale, this thing had to of been at least a pound. The cashier girl was speaking low and moving very fast. Nice to keep the line down but she rushed me and I was trying to order a meal (if they have one?) with like chips/salsa on the side but just the burrito and a fountain drink instead. Not a big deal but kin of annoying. $10 something and worth it. Like I said, huge burrito that should definitely be enough or more than enough for one person. I liked the little lemon wedges at the drink counter, I put one in my soda 8) The whole middle section is spacious and has a bunch of tables, there are also counters/stools at the windows as well as a few tables outside. Not the best views of course, it's the Arundel Mills parking lot, but nice to have options. I didn't want to stuff my face with this large burrito in front of a crowd - so I went out to my car for a sampling. SO GOOD! Chipotle, I am glad I came back after all these years to try you again. I am your newest fan. I ate the whole thing and I am stuff and satisfied! read more

This place is best if you visit during the daytime, after lunchtime rush. Even then, it's mediocre at best. Tonight I went in on a busy Friday night for dinner and the line was exceptionally long. After waiting approximately 20 mins only to hear the young man behind the counter announce that their system was down and there would be no way to pay (no way to order). Fine, fair enough...beyond staff control. After waiting another 5 mins or so another young man behind the counter says "Y'all really gonna stand in line for a bowl after we said the system was down" and proceeded to shake his head. We (customers) we're advised it could come back up within mins. After investing so much time in the wait, who wouldn't wait around to see if time could be salvaged. Long story shortened...paying customers shouldn't be treated in such a manner; to have an employee suggest we're idiots for waiting to spend our money at this establishment. Between the dirty counter behind the line and the nasty attitude of employees, I think I'll try another location. read more

Consistently bad customer service. Recommend sending them across the street to CFA for training. I will say when I contacted the manager Adam the first time, he was swift and professional but apparently when he isn't there, it's a free for all. Goodbye sofritas!!! read more

I love chipotle but this one had burnt chicken in my fajita bowl. I was so disappointed when I got home. I wish they didn't give me burnt chicken! Otherwise, I would of been happy. read more

Very subpar Chipotle. The rice is always very hard. They also do not give large portions and are frequently out of certain items (i.e. grilled veggies). Probably the worst chipotle I have ever experienced. read more

The slowest Chipotle ever!!!! I visit this location because it is near the mall and on my way home. however, if there was one closer to my house I would go there. To make things worse they skimp on the meat. I've been here for 27 minutes. I just made it to the counter. I had to ask for more meat twice. They can't handle their to go orders and the line in this busy location. Corporate needs to get some training in here asap! The Lexington Park and Waldorf stores would run circles around this crew. Gambrills needs some help too but this Hanover location is the worse. You're losing business to the Potbelly next door because of the long line. It is now 7:35. read more

Thos place has gone down hill. Customer service is terrible. Barely any interaction and when there is it is usually just a look like you are interrupting their social time with the coworkers. All smiles were reserved for coworkers joking around and flirting with each other. No adult supervision which is clearly needed. Other customers had to ask several times for toppings. Burrito was good, chips stale, guac.... brownest and stringiest I have ever seen. read more

This chipotle location is by far my favorite I've ever been to. They're friendly, fast, and so clean here. They have recently remodeled this Chipotle in April 2016, I have nothing negative to say! read more

Went into this location last Tuesday at about 8pm and waited in line 27 minutes before we got to the counter to even place out order. There was a person at each station and even someone running around filling in but the workers at so slow at least 12 people left and more than that didn't even come in the door once they saw the line. After we placed our orders and started moving down to say what we wanted, no one smiled, offered anything or even asked what we wanted, just looked up and waited for us to speak. Once at the register, a total was barked at us. Service is a 0. Cleanliness is a 4 out of 5 and the food was a 3 out of 5 compared to other locations. About 6 months ago we went in here on a week night about 8 and when we got to the register and paid we were given our food in a bag to go even though we said eat in. The girl said we couldn't because they didn't have forks! What kind of a restaurant runs out of forks?!?!?! We were so annoyed. I went down a couple of doors and asked potbelly's if I could have 2 forks and they were happy to help. read more

Worst customer service out of any Chipotle I've been to. Pretty sure they all hate their jobs! Too many other places to pick around Arundel Mills - don't give them your business. read more

Food is good but has to be the hottest restaurant I have ever been in. You could see the sweat through the people's shirts even while still in line. read more

~ 30 MINUTES to get through the line! Really? Is this Chipotle or sit down place? If you tell me it'll 30 min okay I wait but if you say you're so called fast, be fast. There was absolutely no organization on the line. Look, if your shift has ended get out of the line and let others work otherwise move the line. How is it that you're not sure and seems like you just want to leave early? If you're a manager your job is lead and to MOTIVATE the crew and to run the show. Not stand there and laugh, shake your head that the line is going slow. Maybe jump in and help. I almost wanted to get on the line and help since you all were failing because I'm a team player. If you're not get out of this line of work and let those who want do it. Because I do want to thank that one lady and a gentleman who were actually working hard and trying to pick up the slack. They were looking for direction and leadership for help the but the manager was just not present! There but not present! It's all about leadership all about direction and motivation of your team. read more

I have been to this chipotle months before and got such small portions but I decided to give it another chance. This was probably the worst decision I have made all week. It first started out with about half a spoon full of rice that didn't even cover the bottom of the bowl and then onto about, not even exaggerating, 4 cubes of steak. I have to say though it went nicely with my 5 slithers of lettuce. I am never coming back here again and I advise you to stay away if you enjoy actually getting your money's worth from chipotle. read more

idk why people complain so much on here. the girl who helped me yesterday with my food was super nice. i think her name was amanda and she really was super helpful read more

Worst customer service ever! I frequently have to wait on common items such as rice, queso and chicken. Too many kids working that don't understand the value of good customer service! Go to another location if you can for a better experience! read more

I ordered a burrito yesterday with extra chicken and some vegetables and it was the most disgusting thing in my life. I didn't eat anything all day apbecuase of work and the only thing I had was BURNT COLD CHICKEN and UNCOOKED VEGETABLES. Now of a sudden I feel completely ill and have stomach issues I do not...I repeat DO NOT RECOMMEND YOU TO EAT HERE. read more

Long line on the Saturday before Easter and when we started eating our burrito bowls, my husband and I noticed that no black beans had been added. Totally bummed. read more

I ordered a chicken burrito. I think it was the first time the lady had ever seen a burrito. She could not figure out how to fold it up. I wish I could have jumped back there and just did it myself. After a few minutes the burrito had several holes and she double wrapped it with the help of a friend. (No joke it took two of them holding the burrito). I took one bite and only got tortilla so I just dumped it out and ate it. It was okay after that. Hopefully next time I get somebody with at least a low level of common sense, I think 8 out of 10 people could fold a burrito on their first try. read more

I just left this restaurant and I cannot get over how dirty the restaurant was!! They have a line and are out of everything! The things they did have look dried out and old! I'm so disgusted! read more

I don't know what it is about this location, but the chicken always tastes weird. It throws off the flavor of the whole bowl. As of today, I'll keep driving until I reach 198. It's too bad though- because they're so fast. I've never seen a line dwindle so quickly. I gave them 2 stars for that. read more

This place serves the skimpiest portions of all of the chipotle's I've ever visited. I ordered a salad and he was so light on the lettuce serving that I asked for more and he literally gave me 3 more pieces of lettuce. Wtf? This isn't the first time I've noticed the small portions that they serve here. I won't be returning. read more

Service was a little slow but food was great. Lady kept mixing up our order. I haven't had Chipotle since they've had that issue, until today. Restaurant was clean. If I'm ever in the area I will definitely return if I have a taste for Chipotle. read more

Its the roll of the die with place. Yesterday it was so empty I almost forgot to check in and today the line is wrapping throughout the restaurant. Empty or full I love this place! read more

I've been here twice, and both times the line is out the door! All the other Chipotle's I've been to are VERY fast, getting through everyone in the line in an efficient manner. Here, I think they were caught up with online orders, and the person working at the register was moving in what seemed like slow motion! Too bad there aren't many other decent choices in the area. read more

Food good, but crew was so focused on working fast that I felt rushed and as a result didn't realize what options I could've had on my bowl. Sooooooo... Missed the lettuce, thought it was cheese OR sour cream, and didn't know that the corn was even an option. Disappointing. read more

Where do I begin. Attitudes by everyone working. Especially the first guy when I asked for extra rice. At first he have me literally 5 pieces of rice. It took 2 more times it asking until he finally got an attitude and dumped an entire spatula full rice into my bowl. It didn't any better from there. Besides it being about 90 degrees inside the place, the music was so loud I couldn't even talk to my buddy the was sitting across the table from me. The food was pretty decent besides it being spicier than usual (without any hot sauce). read more

Burritos big enough to share. They are very tasty, fresh, and you have your choice of toppings. I got the chicken, thinking it was a lower calorie option. It is, but at about 1100 calories, cut it in half and share. read more

Always long lines specially during lunch time! No worries the staff are pretty fast and move the line quickly... On my last visit it was packed and had to look for couple of minutes to find a seat! read more

Last two times I have come here have been awful. The lines were usually long but I had HAIR in my bowl =( I have BLONDE hair and the hair was a curly black one. I had the nerve to come in again and then realized that their tomatoes were disgusting. They were in fact old and gross. I had two people try them from my bowl and their faces were distraught. I wish another Chipotle would open up around here because this one is falling apart slowly.... read more

I'm a huge fan of American-Mexican foods such as Chipoltle. Of course Chipoltle is amazing what I use to love about this specific one was that it was next door to Yogi Castle so after getting lunch/dinner you can treat yourself to something sweet. Unfortunately yogi castle is no longer there and chipotle raised their prices for two bowels with one chicken and one vegetarian no guacamole use to be $12 but now $14. The area of Anne arundel county is very pricey beware! read more

I have been in line during a lunch weekday rush where the line is to the door and they are quick! Also, I was taking a Spanish class and the professor said if we order in Spanish we will notice they will give us bigger servings...so I tried it and it is so true. LOL read more

Very Very crowded during lunch time M-F from all the Ft.Meade folks, Airport Folks etc.....i recommend all you smart phone users order your stuff online via the Chipotle app...it will save you time & aggrevation of wating in line for a while :) The folks are quick efficient & really try to get you taken care of quickly. All in all i really like this location minus the crappy drivers & sparse parking spaces read more

The worst Chipotle I've ever been to. Bad service by all members on the line. They did not listen to my order and rushed me down the line getting my bowl confused with someone else's. The counter was very dirty, there was food and salsa all over. As for my meal it was dry rice, burnt chicken with a side of attitude from the cashier when voicing my complaints. To top it off a male employee kept looking me up and down, I was very uncomfortable. Needless to say I won't be back. The worst Chipotle experience ever! read more

Love Chipotle but at today at this location there was a bunch of flies that ruined my visit. Great service and the quality of food was good....... read more