Came one evening; staff was somewhat kind, they were generous with the portions and made sure the food was freshly restocked, however my chips were stale. The ambiance when I visited was quiet and empty read more

At this point no chipotle on the west side of Houston is worth visiting. After having issues at a different location I said I would just try another. Yet they take fast casual way too serious because I felt so rushed!! Literally no time to think or anything. Can't even ask for things a certain way before they just going you whatever they want you to have either smh. I felt so uncomfortable that I just took my bowl and left. I couldn't ask for extra this, light that, or this on the side because the girl making it wouldn't just take 20 seconds to allow me to make decisions. The brand has gone downhill. I'll never return after this issue. It's not worth it. My bowl was OK but it was nothing to write home about. I mean shoot the bag was damp and ripped anyways by the time I got home because the girl didn't even close it properly smh. read more

This place is so unorganized with their order system or their work dynamic. I've ordered online from here 2xs and when I come and pick up they say they never received an order. This is my 3rd time ordering today and the SAME ISSUE happens and now I have to wait an additional 10 for my order. I go in and the guy says he never seen an order and while he's making my order he asked the other employee about my order and she says she threw my order away cause I never showed up. Mind you I was in the parking lot of chipotle when I did my order and my order said 6:40 to be ready, I get down right at the completed time and that's what happens. Employees need to work better together and communicate. read more

Chipotle Mexican Grill - Mexican Near Me - Houston, Texas

Out of all of the Chipotles I've been to, I might have had one of the worst experiences ever at this one. Review is for Sunday, 6/29. My mother went to go pick up an order and I had added a side of guac. Thankfully, she had the foresight to open the bag in front of the cashier and review to make sure nothing was missing. Sure enough, no guac. She asked the disinterested cashier about it and the cashier *insisted* it was in there. We asked her to look for herself and she absolutely insisted it was there even though we opened it in front of her! Finally, they gave us the guac but it was such a hassle over a simple mistake. Her attitude was rude and impolite and other people also commented on it while we were there. At least the order was correct otherwise. Steaks were relatively chewy here, wouldn't recommend. I've reached out to Chipotle about things before and they never reply anyway. read more

This is my local chipotle I come here all the time. I normally don't have issues here. There's a young lady named Jasmine. Rude as hell for no reason. Also very passive aggressive. Customers should not be treated like this especially if we are spending our money here. If you have a bad attitude please work in the back. Simple. read more

Damn near gave me a kids meal with these portions.......................................... read more

Chipotle Mexican Grill - Bowl - Mexican Near Me - Houston, Texas

Located in Memorial City center. For those that work in the area, this is one of the better low cost fast casual lunch spots. In terms of comparing to other Chipotle locations, the interior is a bit filthy and messy with trash and food scraps everywhere. The seating space is also very limited and cramped compared to any other store I've been to in Houston. The chicken here was also slightly overcooked and portions seem less than their other locations as well. Overall, not great, but it is still one of the few fast casual options here inside city center. read more

Chipotle Mexican Grill - customers in the kitchen - Mexican Near Me - Houston, Texas

Located on the outskirts of Town and Country, Chipotle has been a solid choice for anyone who is looking for some fresh Mexican food. I've been here several times, including some promotions for their Chipotle IQ BOGO deal or their reward perks given away on the app. The inside is decent and almost identical to any other Chipotle location. Plenty of seating, they've seemed to fix some of their trash can issues from what I've seen from other previous reviews, and they keep the place pretty clean on the inside and outside. The food was good as well, got my usual Chicken bowl and when I asked for extra fajita veggies, lettuce and cheese, they gave it to me. I was really glad they did because I like those components of my bowl overall. Only issue I've seen is the parking, you either need to park in the parking garage for free or press your luck on finding a spot in the front to get your food. Enjoy! read more

Nice and quick the staff was awesome. Food was a little bland and not hot but maybe bc I went before it closed. Either way this place is good for a quick bite. read more

Only leaving this review because the interaction I just had with a couple of the girls working the food line was truly one of the most uncomfortable experiences I've ever had in a food place in my life. I work in city centre and visit chipotle often and would love to never find myself in a similar situation again..nor should anyone else have this happen to them. So hopefully someone in management cares. I was there at 2:00 today and ordered a kids meal because I have been watching what I eat and just needed something quick and healthy on my lunch break. The 2 girls making my food closed my box after giving me rice, beans, meat and tortillas and told me I could not have any toppings when I asked. I said OK, well can I pay for toppings ? Answer was no, my food was tossed aside and walked away from.. not even my quac was made which was the one thing she said okay to that I guess I was allowed to have.. The girl at the register was just as confused as me, finished making my food, and apologized after I let her know how uncomfortable I was. We all work a job, we all have bad days, I get it.. but this felt very hostile and just all around not very kind. I was mortified standing there with people in line behind me and couldn't get out of there fast enough. read more

Chipotle Mexican Grill - Mexican Near Me - Houston, Texas

Don't know what it is. I usually leave bad chipotle reviews , since you it's a major chain. However , this chipotle has been CHIPOTLAYING recently. The food has been great. Service has been great. 5 stars to the cook. 10 stars! They could do more with the portions though, but that is just chipotle for ya. read more

Love chipotle BUT we order door dash weekly from this location and every single time my salad dressing is missing. Such a pain. I know to file complaint thru door dash but when I tried to call this location just so it can be on their radar (this is a restaurant issue not a door dash issue) I'm unable to be routed to someone in this store. read more

Use to be better. Was once my kids' favorite place to go to to get easy pick up dinners, but today the staff was a bit odd at prepping the kids meal and didn't allow cheese on the kids meal. They also tried to charge double and didn't understand that I was ordering 2 kids meal. I'm not paying for 4 when it's 2. Also, they use to fill the kids chip bag up to close to the rim. Or at least had more than 2-3 chip on each of the kids' bag. My kiddos were a bit sad that one of their bag has 3 chips and the other had 2.5 one of the was a broken chip that wasn't even a whole one. I didn't check since was rushing food home to them. Both bags combined was less that what they use to have in 1 bag. They prefer Free Birds burritos more now. We will go a couple blocks down next time for a better value for the kiddos. I guess I'll run to HEB next time if they want more chips. They have nice soft and warm tortillas my kiddos love too. The ones today were super stale and they said it was hard to eat read more

Awful service. Second time in a row I've gone here 1 hr before closing time and the staff couldn't be more rude. They are clearly mad that patrons come during cleanup time (1hr before close?!??!?). Tonight I was told to "hold on"when I asked if they "close at 10 right?" The young gentleman continued to his closing duties of wiping counters and emptying metal food bins.No other patrons inside. I walked out after 3 mins because this same guy has done this to me before. Got the message buddy... you're pissed I came for food at 9 pm on a Saturday when you close at 10pm. On my way out, the other young gentleman working dumped basically a whole bucket of water on the floor right in front of the entrance door so he could mop. Which I didn't see and walked right through it. High liability if someone were to slip and fall upon entering this establishment. read more

I tried to avoid DoorDash since they are either late or steal part of your order. Somehow this Chipotle changed my choice and switched to Door Dash... and of course the order was wrong and I was still charger for it. No wonder Chipotles business is down.... they dont care...what a business model! Chiptoles plus Doordash= a toxic combination read more

I am a big burrito fan. But I observed Mexican Independence Day on September 16th, 2022. I decided to eat tacos which were their national food. I paid around $9, then I got three tacos. It was great. I am a Taco Bell man, which means " Very poor". LOL. After I asked Google about the origin of Chipolte. I learned Chipolte started in Colorado! Here is not a Mexican restaurant at all. Anyway, the name is a taco. As long as Chipolte calls the food taco, here is a Mexican restaurant. I upgraded my lunch, I really enjoyed the taco! Viva Mexico1 Viva Chipolte! read more

Chipotle Mexican Grill - Mexican Near Me - Houston, Texas

Absolute worst Chipotle ever. Habitually filthy, trash cans over running, and short orders on ingredients. This was a chicken bowl to go with literally about 3 pieces of chicken in it. read more

Chipotle Mexican Grill - Bowl of lettuce - Mexican Near Me - Houston, Texas

I spend too much on Chips each year. That's my Chip Outlay. I honestly think Chipotle might be the worst food imaginable. I think I'm very offended by the fact that people think it's Mexican when it would be thrown out of Mexico were it suggested to actual Mexican people. It's not even based on Mexican food. It's just bland American food with no taste and no substance. Prices aren't even cheap. The rice is horrendous. For shame. I usually come to city center to go to Salata but the most recent time we hit Chipotle because we were with somebody that really wanted it. God give me Salata every time over this. read more

Horrible, I went to the hospital for their food that is rubbish I will never go again, disgusting , fake Mexican food

It is currently 10:53 am and they still not opening their doors. The sign says they open at 10:45. This is ridiculous there is a line of people waiting. read more

This place is filthy! I don't know how they can stay open. Homeless man right when you walk in with all his belongings. Food all over counter, floors, table. Lost my appetite. read more

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This is the third time I've come here since it's close by my office. However, I can only blame myself for coming back due to the convenience of location. The last order I got (11/13/24) was an online order and came in right when it said quickest time. When I got back to the office (which is less than 5 minutes away from the location) the food was not even room temperature. I asked for extra corn salsa and barely saw any corn in my bowl. I can only be disappointed but like I've said I've experienced this three times in a row and have gotten the same consistent low service from this restaurant. I've now learned my lesion and will be traveling further to get better service. read more

If I could give 0 star, I would. Do not come to this Chipotle in City Centre unless you absolutely have to. I repeat. Do not. Their service is terrible to say the least. If the employee is being nice at all, they're probably new. Most of the servers at this location have a terrible attitude, look/act like they want to spit in your food, and have no regards for how any of the customers are feeling. The cook's are good, on the bright side, but the food will never be satisfying as the ambiance / feeling you get from the service provided will make you want to throw up yesterday's food. read more

10/31/20 9:30 pm I got to chipotle 30 minutes before close and I KNOW it's a lot to ask but I just wanted chips and queso. The guy at the counter was rude and told me to order on the app. I get on the app and you could literally hear the sound the pos makes when you cut off orders so I wasn't even able to place. Still 20 minutes til close. Felt crappy. I just wanted chips and queso. Never ordered from this restaurante and probably won't return lmao. read more

We found a bunch of super tough stuff in our burrito. It hurt my teeth to chew, so I looked in the rest of the burrito and found a lot more. There were way bigger pieces. read more

Chipotle Mexican Grill - Mexican Near Me - Houston, Texas

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Trash, normally chipotle is good but i ordered steak on my bowl and the steak was raw literally could feel a little bit of a cold bite in the middle, the guac was old, i mean old as if it left a smell. Chipotle u have got to do better, especially thus spot needs minor change or new management read more

Very dirty and messy place. You will feel the sticky floor with a trash can next to the entrance door, I'm worried about getting food poisoning from this place. read more

Food looked like it was sitting there the whole day, chipotle is known for the fresh ingredients and this aint it... I usually go to the one near my house but today I stopped by this place and it is just a mess. The extra drink containers where all empty and looked dirty, I even tried the other drinks and pure water came out. I went to go ask the girl behind the counter and she looked at me like I'm crazy. It's a no for me read more

Excellent service i went today around 9pm and the gentleman gave me an amazing bowl and burrito definitely the best experience and best food i have ever gotten at chipotle I would definitely recommend this location read more

This location breeds the LAZIEST employees. Can't even be bothered to put a pickup order in the pickup area. "Team" ( I use that term loosely) seems disinterested in life and definitely needs some energy to appear like humans. I used to think McDonalds staff was lazy but this location exceeds even them. On a positive note, I'll keep the review short because the hot sauce they didn't forget is doing its job. No Colonoscopy's needed for me, this Chipotle is a close equivalent. Thanks Chipotle! read more

I order from here quite often. More often than not salad dressing is NOT included with my order. I have tried to reach out to them, but that process with Pepper is more frustrating than not getting what I pay for, which includes salad dressing. And when I ask for salad, I expect to get some lettuce. read more

Rude and lazy employees with bad attitudes. They don't like to take accountability for mistakes that they make on orders.

This chipotle is extremely dirty. Once you walk in, the employees stare at you and wont clean the tables. It's not clean at all, always food on the tables and the floor always spilled with something. I highly doubt there's a manager on site in this specific chipotle. read more

Don't order online from this location. They are incapable of getting it right. As someone who does this for a living I can confidently say that it is not that hard to read a ticket and make an order correctly. No matter how busy, or not, you are. read more

Horrible food poisoning ensued after eating here two days ago. I had a steak bowl with white rice, corn, sour cream, cheese and guac. The trash cans were overfilled and my takeout bag smelled awful, I sincerely regret eating here. read more

First and foremost I would like to let you know how big of a Chipotle fan I am and I was looking forward to my lunch today. I picked it up and to my surprise when I opened it, it came with only lettuce & guacamole!!! I paid $20 for my order that didn't have chicken at all, there was only lettuce and guacamole and I had ordered brown rice black beans guacamole Romain lettuce and cheese. I am very very disappointed in chipotle DO NOT order from this location! read more

Chipotle Mexican Grill - Mexican Near Me - Houston, Texas

One of my favorite locations for Chipotle. The food is always consistent for me and I love that they actually listen to your preference (less beans etc). So far all my experiences have been positive with food quality and also customer service. My huge and main complaint is the parking. At dinner time it is almost impossible to find parking to go inside to even pick up your food. Considering it's a fast food chain, they should come up with a solution for people wanting to just Togo and not dine in. read more

Be aware of this location and verify your receipt before you leave the place Today I was overcharged an additional item that was not included or requested (guacamole $2.50) While the $ amount is negligible, it is very disappointed that Chipotle take advantage of the customers on this manner. Very unprofessional manner to conduct business read more

I never leave reviews but wow the young girl at the front with the glasses and small arm tattoo that made my orders was so rude. I walked in and she didn't greet me, didn't say a word. I showed her the names I was picking up for and she already had the tickets in front of her but hadn't started then yet. Btw I was the ONLY person in there. I waited a good while for them to finish cutting the meat and setting things up, she still said not one word or apologize for making me wait so long. When the order was finally made I waited for her to get more bags from the back, then she tossed the orders on the counter towards me and STILL not a single word or thank you. I felt uncomfortable and like I was a bother for being there! She had a horrible attitude since the second I walked in and made a negative impact on my day. read more

chicken was bland, rice was undercooked, guac was fully brown. i thought the food would be fresh because i went right when they opened but shouldve kept my expectations low ig :/ read more