Can't go wrong with chipotle. The new honey chicken is good but it has a little kick to it which u didn't expect. This location is good, sometimes has a long line but that's to be expected. read more

This has to be the most poorly managed chipotle in existence. I come here all the time the staff is always either, rude, not paying attention, or stoned in the back. Nobody does anything and you can tell because whenever a customer comes up the counter they have to pull straws in order to see who's gonna serve them. Nobody smiles or looks happy. I come here all time proably 10x a month because it's the only "healthy" option near my work. They never give you a big serving even if you ask for double meat but they sure will remember to charge you for it regardless. It's a joke the rice is often hard as a rock and the meat is served cold. If you order ahead the bowl is served almost empty and very often do they put things into the order that I never ordered recently they even added something I'm allergic too and if I didn't notice I wouldn't been greatly harmed. This location isn't even worth saving just shut it down and move on read more

I'm not normally a Chipotle fan. I think their portions are normally small and they don't have a ton of options. But, this location is close by and I wanted to get it a try. The atmosphere itself is fine- a little dirty. The workers are all pleasant as well, if not pretty slow. There were about 3 people in front of us and it took a very long time for them to be served and wrung out. My biggest gripes are with the food though. I had a bowl with white rice, pinto beans, barbacoa, salsa, sour cream, and cheese. Everything was just so... wet. It was so wet that it started to flake the side of the cardboard bowl as I was using the fork. Not very appetizing to have paper in my food. The food itself tasted okay but definitely wasn't bursting with flavor. The salsa had a few hard pieces in it that I found bizarre. I also found the portions to be decent but definitely not generous. Maybe I just find Chipotle to be overhyped in general. You can find much better food at Moes and Bajas with better flavor, fresher, and more choice. I just wish there were some locations around here! read more

Place doesn't look clean, possible cross contamination and no professionalism, very rude. Half a scoop of protein.

Burrito bowl was cold, chips were STALE. Revived both between air dryer & microwave, but shouldn't have had to. Cold bowl is one thing if coworker was delayed in pick up, etc, but STALE chips when claming to make fresh daily?!? read more

Chipotle Mexican Grill - After reviving STALE chips in the air fryer & microwaving half of the bowl.. - Mexican Near Me - Lincoln, Rhode Island

I was a little bit wary when I saw that this Chipotle location had such dismal ratings. But I was already in the parking lot when I saw their Yelp page & a guy has gotta eat, so I just went for it. It was a pretty standard Chipotle operation with a young team working very hard behind the counter. They were stocked up all of the ingredients that I wanted, they humored me on my "extra, extra vegetables" request, & they were polite throughout the whole interaction. There was a bit of a snafu at the register which took a few minutes to sort out, but it ended up being no problem. I do think one of the team members was trying to kill me though, because when I asked for the hot salsa, she lathered my whole bowl up with it. Doused it. Decorated it. Absolutely demolished it with hot sauce galore. Was she praying for my downfall? Quite possibly. Jokes, jokes, jokes. But seriously my sinuses have NEVER been clearer. Anyways - This is a standard Chipotle, good for a quick meal & apparently setting your taste buds literally on fire. read more

served raw chicken to their customers! complete shock that this happened!!!! will never be going back to any location ever again read more

Chipotle Mexican Grill - SERVING RAW CHICKEN - Mexican Near Me - Lincoln, Rhode Island

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I came in at 9pm on Sunday and they had everything I wanted. I asked for a bowl with a few standard ingredients and four soft taco shells on the side. All good. However, my bag didn't come with the taco shells because they forgot about it. It's not an easy job cranking out fast food all day. read more

my food was terrible. I ordered a children's quesadilla and they gave it to me and it wasn't even melted one tiny bit. My rice is cold. My sour cream is warm and so my chicken is so cold that I might just die. My sour cream is literally a bottle of water in a plate. read more

Chipotle Mexican Grill - Mexican Near Me - Lincoln, Rhode Island

I went mid summer and it was very hot in the establishment, and it seemed that the workers had no ac in the back they were sweating and looking flushed. The workers were nice, but the food just didn't taste good. Smithfield chipotle is where to go, if you want consistent food that is enjoyable. read more

I would have to rate this a 2.4...I got a burrito with rice, chicken, cheese, queso, and a tiny bit of guacamole. That's not a lot of ingredients...so why is my burrito spilling out some of the ingredients. It was a messy one to eat, but very delicious. Staff was very nice, organized, and fast. My last problem is the price. Why is a large drink and a burrito 18 big ones? Going to have to start a go fund me for my next burrito. #EveryPennyCounts read more

Chipotle Mexican Grill - Mexican Near Me - Lincoln, Rhode Island

This has to be the dirtiest restaurant I've ever been in. Filthy. Portions were small. Go to Johnston if you have a choice.

If I could rate this store 0 stars I would. Every single time I order from here it's an issue. Today's issue really drew the line for me. I ordered a quesadilla and half way through eating it, I bite on a PIECE OF PLASIC. I'm absolutely disgusted in this store. Never ordering here again. read more

Chipotle Mexican Grill - Mexican Near Me - Lincoln, Rhode Island

This is the worst chipotle I have ever been to. I am quite a fan of the franchise and grab it on the go often. My friend and I were in the Cumberland area and decided to go grab something quick at this chipotle location. First off, I walked in, with a big line following behind me and I was ignored for a good 5 minutes whilst the workers chatted among themselves. My second problem with this location is that it's the first location EVER to tell me they can't give me any side besides white rice. Not even any sour cream. Am I supposed to have three sides of white rice? Like come on. The employees were rude and unhelpful. Like I said, as a fan of the franchise I was highly disappointed with the service and especially the fact that they weren't able to give me a meal I get at every other location. Not coming back to this one. read more

Worst Chipotle ever. Employees were rude and didn't greet us or the rest of the line for a good 5 minutes in line. In what kind of world are you "not allowed to sell sides" of sour cream or pico, after you refused to give me those sides in my meal? DO NOT VISIT THIS LOCATION. read more

It's close to where I work so that's a plus, however their wrapping skills are very inconsistent. Idk if it's just this one but I've gone to other locations around RI and haven't had this issue. I don't get a lot of stuff in my burrito, just the basics like white rice, chicken, queso, pico, cheese and lettuce. I do add the fajita veggies too. But it's not like I ask for double everything. Some wrap it very loosely, (that's what she said.) some wrap it like a damn taco lol. Which is what happened today. I could feel it squishing around through the foil that I knew they did a half assed job securing the ingredients inside. The second I pick the burrito up, or try to. It falls open and everything spills out. I've had this happen while I was eating in my car a few times and that was NOT fun to clean up afterwards. Looked like a high school cafeteria food fight from a 90's movie. Yes, I could get a bowl and a tortilla on the side. But I personally think bowls are overrated. Sometimes I do ask for a double wrapped burrito so it prevents that Mexican food spillage. The employees are pretty chill and the service is usually pretty quick. But some of the line workers need to be retrained on how to wrap properly. read more

Quality has gone way down rice was super hard and dry, beans tasted awful, and just generally no one seems to be trained on how to make anything anymore. I miss 2018 chipotle lol read more

This is one of the only ones i've been to that always is out of food. you goin it at lunch time and they will be out of several items. You ask if they will have an more and they just tell me no. Then they have one person work the walkin line and three working the online ordering area. The manager walking around barking out orders to everyone instead help on the line. This is the worst manage Chipotle iv ever been to... read more

Eh Slow service. Small portions. Good food. Overall just mid compared to other locations read more

Worst chipotle I've ever been to. A gas station is cleaner and has better service. This place needs to get it together.

Super rude manager, my delivery was late and his response "we don't deliver, that's your problem sir not ours". Waste of space business.

Absolutely the worst Chipotle I have ever been to. Needs a new manager. Veggies are always burnt or out of stock. Food quality is poor. Multiple items out of stock. Chicken scraps served. Rice hard. Chipotle corporate needs to wake up. Instead of saying "please contact us" on yelp, maybe Chipotle can FIX the problems. Get some district and corporate managers ON LOCATION and close for a week or two to retrain staff about providing good food and quality service and keep food items stocked and veggies not burnt. Also, please CLEAN the store. I've been loyal to chipotle but the never ending quest for more profits is really showing on the food quality and poor service. And please stop serving the chicken scraps. You know what I mean...the tiny bits and ends and scraps that aren't even real meat. Come on now. Prices go up, quality goes down. Nobody wants burnt veggies or burnt chicken. Or hard rice. Grade: F- read more

Please, learn to wrap a burrito!! In my opinion, a well constructed/wrapped burrito (or a sandwich) greatly improves eating experience. It changes the look of the food and sometimes even changes the taste. 4 out of 5 times, the burritos in this Chipotle location are wrapped by people who have 0 skills with his/her hands. Especially, what I had today looked like a hunk of vomit in a loosely wrapped tortilla bag. There is no shape or structure whatsoever. It became so messy and so difficult to eat and I had to put it on a plate and use a fork to eat it. The only reason I gave two stars is because each ingredient tasted decent and what you usually expect from other Chipotles. I highly recommend that you should order a bowl, here. The chips were especially bad today. It was way too salty and soggy. It is unusual that my family did not finish a large bag of chips like today. I love Chipotle but this location has consistently tainted my positive experience and impression on the brand. read more

I have literally never seen this Chipotle clean. Floor is disgusting. Tables are never wiped down. Trash cans overflowing. There isn't one surface that's clean. I have been a handful of time and every single time it looks the same. How does it pass health inspections? read more

I have been standing her for 20+ minutes while they have been making more food to restock and online orders. we have been neglected by all staff when all I am is a paying customer. Mind you we are at the front of the line with nobody behind us with three staff online... Very poor service :( read more

Chipotles are Chipotles! Pretty standard Chipotle here. Ample parking, great location (just what this plaza needs!) The employees are young and very nice. Since it's new- very clean. The staff were efficient. Only complaint... my food was not very hot or very warm! BUT- have never had my child be offered fruit with her kids meal at a Chipotle and here she got a clementine! read more

Chipotle Mexican Grill - Kids quesadilla meal (hold those beans!) - Mexican Near Me - Lincoln, Rhode Island

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Worst Chipotle in RI....Never had an issue with Chipotle in Smithfield or any other location. Been there 4 times and 3 times didn't have certain things available and the workers could care less. Avoid! read more

I love Chipotle. I am a regular at many of their locations. When I travel I always end up at a Chipotle at some point because it's comfort food that I've become accustomed to and relatively inexpensive for what you get. So I have a good weath of Chipotle experience I would say. That being said this location is hands down the worst that I have ever experienced in the US. I've already addressed my issues to the manager months ago before I stopped going there. She told me she was new and things were going to get better. Well they have not. Always out of food and dirty dirty dirty. I think they should close this location and try again somewhere else. The 1 star reviews are an honest assessment of this location. It's worth the 20 min drive to go to the Johnston, RI location. read more

I normally order online, but since the rice has been very hard lately, I decided to come in. I stopped by today at around 4/4:30pm and the employees at this location are so rude and seem miserable. The meat was over-cooked, and the flavor was very bland. I kept telling the guy who was making my order that I wanted tomatillo salsa and he kept repeating "anything else" without putting a scoop of it onto my bowl, (probably wasn't paying attention because he was speaking to the customer behind me at the same time) until I had given up and left with what he had already given me. read more

This place is disgusting... Always dirty, the workers do not care... Last night the worker was scraping the overcooked rice off the spoon with his fingers... I walked out and went to the North Providence location, which was perfectly clean read more

This chipotle is the worst chipotle i have ever been to. They closed on a random thursday and thr next day they had no meat. They also do not know how to wrap a burrito to save their lives. Would not recommend to anyone. read more

This chipotle at Lincoln mall was good up till a certain point but over the recent years it literally has gotten worse. I usually ordered through postmates and never really have an issue but 2 hours just to prepare a meal. That's a bit overkill in my opinion and im never a complainer but come on you know. And im an up and go kind of person when I order from because I never eat inside due to your chances of it probably trashed or obnoxiously loud at a certain time of day because of high schoolers. Other than that the food is ok could be a better but can't win them all. read more

Why is this location so filthy. It was okay when it first opened but has progressively gotten grosser. Food on tables, floor 15 min after opening. I swear no one cleans when it closes. I swear one employee was high. My son asked for a chicken quesadilla with just light cheese. Huge pile of cheese. Ummm less cheese please. Okay more cheese. Ummm no LESS cheese....Beans? No beans please. Okay here's beans. Remade it. Corn? No thank you. Okay corn. I was like forget it I'll eat the freaking corn it's fine. We could've been here all night. Go to Smithfield location instead. read more

Do not order from here. They will send you an empty box without your food and refuse to refund. Terrible.

Picked up an online order here today, waited longer than expected pick up time. They were busy since it was a lunch hour so it was understandable. Ordered a bowl and a kids meal. Got home and opened my order just to see that they didn't pack the meat that was supposed to go with the kids meal. Tried to call the establishment but apparently according to the automated system, the staff is not able to pick up phone calls and any issues have to be made via email. I live 20 minutes away so it wasn't worth the drive back. Disappointing to say the least. read more

I always order chipotle for dinner on wednesdays and they always seem to get my order wrong. One week they are missing the cheese and the next they are missing the lettuce etc. They just keep on making stupid mistakes and I don't know if they are trying to rip me off since I order it from GrubHub. I always double check my order and make sure I have everything I need. read more

I love Chipotle but never gain would I go to this location!!!! I've never seen portions for infants given to adults like this before!!! He gave a half spoon of everything and when I said something he just looked at me. Not to mention the bowl was cold and nasty! A WASTE of money! read more

Chipotle Mexican Grill - Mexican Near Me - Lincoln, Rhode Island

First timer to Chipotle. Would have been 3-4 stars if the place wasn't a mess. Service was efficient. Food pretty good. The place was not clean. Probably would have gone somewhere else if I had looked around first. Most of the tables where available indoors. Not one was clean. All smudges and rice and the like on tables and chairs. Had to ask a guy behind the counter to clean a table. He used a dish towel from the counter that was already used so I cleaned the table after he cleaned it. It did not look like regular cleaning was happen which is weird w covid. Trash was hanging out of the trash bins. Wore masks as requested at the door. They need someone cleaning the dining room. Will likely go back but will check cleanliness first. read more

Very slow and felt rushed. They charge extra for everything u want on the burrito. Over priced and under quality. Now I remember why I stayed away for years. read more

Chipotle Mexican Grill - Fallen apart poorly made burrito - Mexican Near Me - Lincoln, Rhode Island

I love chipotle but I just got Chipotle and they got my order wrong and it was spelled all over the bag I would not recommend going to this Chipotle. read more