Today I had a great experience at this location. Even though the place was packed and there were some impatient and impolite customers waiting in line, the teenage cashier (Jehan / Janaa) remained calm, efficient, and professional. He handled everything quickly, but what stood out most was his excellent customer service. His positive attitude completely changed the atmosphere and made the whole experience pleasant. He truly deserves recognition! read more

I Will never visit location they were out of chicken and brown rice then I got verbally harassed when I was checking out with my friends he was commenting on my looks and visibly staring at me this is beyond unprofessional the line was outside of the door due to the lack of food they had prepared. read more

Food was good but place was filthy in the dining area. Maybe I just came in after a lunch rush and they didn't have a chance to clean up yep, but every table that wasn't occupied was dirty and the trash cans were overflowing. read more

I have given this place one too many tries. I've gotten hard uncooked rice when I ordered inside. I tried ordering online and got things I didn't ask for in my bowl that just made it inedible. There's always a long line and super loud. My food this time was way too salty. All I can say is avoid this place like the plague. I'm surprised they haven't closed this place down. I've never had a good experience here which sucks because it's the closest to my house. read more

Went there on a Sunday night with no line and get told that I have to order online (wtf!?). That took longer than taking my order right there. And to top off the wonderful experience they got the order wrong. It will be a while before I think of getting Chipotle again. Bye bye, Chipotle! read more

Do not go to this chipotle under any circumstance. This is the second time I found a roach. I was just in there today and while they were making my bowl, I saw a roach right next to the food bowls. I told the employees which I'm guessing, they told the manager and they were all just giggling about it. I'm just shocked with how unprofessional they are and how they handled the situation. I'm guessing with the way they responded this is not the first time they have known about it. read more

I just left there and the Service was terrible, employees was rude because of their own incompetence all I asked for is my sauces on the side while making my burrito to prevent all the back and forth and they ignored and I asked before I left it was eyes rolls and attitudes because I asked for ITEMS THAT ARE BEING PURCHASED. An employee also decided to throw my burrito when I asked for another one since it was breaking apart once completed. read more

No stars given. The store manager was very rude to us because he didn't opened the store on time. This happened at this location two Sundays in a row. The manager and staff were talking to us as if we were trash. I wouldn't recommend going to this store at all. The food is trash. read more

Chipotle Mexican Grill - Mexican Near Me - Matthews, North Carolina

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I'm extremely disappointed with my recent experience at Chipotle. I ordered a burrito bowl and a kid's chips--only to be charged $1.89 for a tiny bag of chips that doesn't even include salsa. On top of that, the chips were so stale they were basically inedible. When I brought it to their attention, I was told there was "nothing they could do" because all the chips were bagged at the same time. That just tells me they have no interest in making sure customers get fresh food. If this is their standard, it's unacceptable. Do better, Chipotle. read more

Good food but advertisements for openings are off. When are they actually open? Every time I go by, they're closed, or I'm too late and ordering takes place via an app that doesn't always work. read more

Extremely skimpy portions on a pickup order, rude rude customer service. I am fed up with Chipotle inconsistent portion sizes! This was Hagerstown, MD, lunch hour, May 16. read more

The service was very quick. The music is always too loud. The person making my bowl was not listening to what I actually wanted. The bowl was so bland in flavor. The rice had no cilantro or lime. The service and food here is ALWAYS hit or miss. read more

Chipotle Mexican Grill - Bland Chicken Bowl - Mexican Near Me - Matthews, North Carolina

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I have been coming to This location for over a year now, me and my husband comes at least twice a week, when I first started coming to this location their was another general manager in charge I could tell he didn't care to much about the store and the employees was rude. Within the last couple months there has been a change in management and employees and the store itself has did a big turn around. The food is always hot and fresh, they always greet us by our names and make our food with love. To the young lady Tiffany that took over, I must say she earned her way up, she always have the biggest smile on her face and everytime we come into the store she is either cleaning the lobby or somewhere helping a customer, I have even saw her in the back on the grill something I never saw the old manager do. This chipotle is the only one we go to and there is one right up the street in waverly that we by pass just to come here. The chicken Al pastor is to die for, I had it yesterday and guys go check this location out and tell them Pam sent you read more

Great tasting food. Terribly dirty bathrooms. This location seems to get the food prep correct, but you will definitely want to avoid having to set foot in their bathrooms. They are filthy. read more

When ordering online, look at your food before leaving the store. At Matthews, NC location if you order extra protein, you're likely not going to get it. So today, after my previous orders contained either NO PROTEIN (MEAT), 2 chunks of chicken, or The wrong protein, I decided to open the box in front of the server. Guess what, a few pieces of chicken in the center of the bowl. This does not happen when I go in to order. The food is always delicious, it's always fresh, the store is always clean, the staff is ALWAYS friendly, but if you order online, they are going to give you half the portions. Do better Chipotle! read more

If you want something quick with lots of choices, Chipotle is a great option. I usually get a bowl and create my own entree. They have keto friendly options as well. I tried the cauliflower rice and it was really good. My go to is rice, black beans, chicken, queso, pico, lettuce, hot sauce and guacamole. You can get the guacamole or queso on the side. Chipotle does charge extra for them, so it can end up being around $13 for a meal. Make sure you download the app to get rewards and deals. I also love that Chipotle delivers now. read more

Chipotle Mexican Grill - Create your own Chicken Bowl - Mexican Near Me - Matthews, North Carolina

Unsanitary, Incorrect, Lacking Hospitality. This is hands down the WORST Chipotle location I've ever been to. This will be the last time I'll ever go to this location. Time and time again, I wonder how they're passing health inspector code and their own restaurant expectations. I'm not sure how you can make a mobile order burrito a bowl, then remake it and still make it wrong... not to mention that your cashier handled money and turned around and handled food items without gloves or washing then swept up a pile of trash, to then handle more items... Y'all should be appalled, and whoever manages this place should be let go immediately. Do yourself a favor and go anywhere else. You can probably drive to the next closest location and get a burrito faster than this place can figure it out. read more

Literally the worst Chipotle ever. I hadn't been in a while and thought surely they had improved. Spoiler: They had not. The tiny burritos in our mobile order were mislabeled so we had to cut them open to figure out which was which. Mine was missing most of the toppings. It was really just rice with a bit of sour cream. Go to the Waverly Chipotle or check out local chain Sabor. read more

This location has the worst customer service. It's consistently bad, but today was the worst. After paying for my food, I realized I had a reward for free chips. I go back inside, and was told I had to purchase something to get the chips. I literally just spent $27, but she refused to help me. She had an attitude about it (which is common among the employees). I get home and realize they left out my beans. I drive back up there and told this same lady and her response was "did you ask for beans?" Why would I be back if I hadn't asked for them? Without any apologies, she tells another employee to make me a side of beans. No one ever said one kind word to me or apologized either time I was in there today. They all actually seemed pretty miserable. read more

Customer service is AWFUL everytime! Never give enough rice. This is the Worst location I've ever been to. Understandable if there's a rush but there wasn't. read more

Showed up to pick up a catering order at my pickup time at 5:30. They employee looked at my receipt and told me they did not have my order. Said it didn't exist in their system at all. 150$ order and he never thought to check the catering system which is apparently different. Once he did find the order he informed me that nobody made it. So now im sitting here waiting on them to make it. Dont come to this location read more

Guacamole had entire halves of avocado through out, even remnants of the pit. must have been a new employee or something. even the steak bowl's guacamole had a huge chunk as well. no wonder they were backed up tonight. hopefully they get better equipped. read more

Chipotle Mexican Grill - HUGE pieces of avocado in everything. unexpectedly gross. - Mexican Near Me - Matthews, North Carolina

As usual they skimp out on portions I don't understand what's the point of literally stealing from costumers, double meat and that guy counted 4 crumbs of steak and 3 more.. just wow... read more

Idk the name of the girl, but she was young and was dark skinned,just wanted to say I loveeeeed the portion for the burrito and my bowl, def got my moneys worth and reminisce to back when the burrito were this Big read more

Chipotle Mexican Grill - Barbacoa Burrito - Mexican Near Me - Matthews, North Carolina

I had an online order, they didn't give me my drink or offer a refund because they had no drinks. However, the worst part is. I ordered a DOUBLE chicken bowl, with EXTRA RICE, and PICO. I received the smallest normal bowl, with barley any chicken or rice, and no pico. a $14 dollar bowl that was atrocious. Waste of money. read more

Chipotle Mexican Grill - Mexican Near Me - Matthews, North Carolina

Hat worn by cashiers but not the 2 cooks. Food is always off here and place is never well kept. read more

Chipotle Mexican Grill - Chipotle Matthews NC - Mexican Near Me - Matthews, North Carolina

I DoorDash chipotle my friend DoorDash it for me so when I got it, I'll start eating it then I noticed something crunchy in it. I found two bugs in it like Beatles in my chipotle burrito and in the order, I had a Coke the bottle glass Coke I had chips I had queso and I had the burrito in a couple napkins and then I find a beetle and a hair in the chips read more

Place is gross. Gnats all in the bathrooms. Multiple non-eatable items in the food. Chips were stale. Hardly any protein in the bowls. No chance I ever come back to this location. read more

Once again I had an awful experience. I'll never go back to this location. Apparently you can't order a quesadilla in person you can only order it online?! This is the ONLY chipotle that does this that I've been to ever that does this. And they need to put their employees through a class on how to wrap a burrito and the common sense it takes to use proper proportions. I do not recommend, if it wasn't for the taste of the food which is the same at every location I'd give it a 0. They also don't label burritos or bowls so don't buy more than one thing if you want to know what you got. read more

-lots of of options -people there are quick no the nicest but get your order done quick -places aren't the cleanest but good drink and silverware read more

What has happened to the mighty Chipotle!? So, the last time that I was here (about two months ago), the dining area was incredibly messy/dirty. Staffing looked adequate, all of there was no one in the dining area, and there didn't appear to be a large number of orders needing to be filled. We bussed and cleaned our own table and ate our meal. The food itself was satisfactory. So, I figured maybe it was a bad day. Maybe we just missed a dinner rush. No problem. I returned today to get some lunch. There was a piece of paper taped to the door. The font was small enough that you'd have to be right up on it to read it. Basically, there is no longer any in-person ordering nor is the dining room available to use. Online/digital takeout orders only. Thankfully, the Jersey Mike's next door was able to take care of us. Good luck with that, Chipotle. read more

Walked in and after witnessing unsanitary practice from the young lady at the beginning of the line, i turned around and walked out. The rice bin had chunks of rice all on the metal counter probably from sloppy scooping of food. The lady at the first stop was standing over the rice, gloves on, opening a package with the containers. Once she got it open and without changes her gloves, she grabbed the chunks of rice across the counter with her hands and threw them back in the rice bin to serve to customers. I literally gasped. She tells me she just cleaned the counter. Obviously not! I told her there's no way she should have thrown that rice back in there. No ma'am. Yall be careful eating there. I will not return. read more

I ordered takeout from this store. Now I have ordered from this store before because it's the one in my neighborhood. This was a reorder. I opened the bag after it arrived and was assaulted. The containers of guac had foil on top of them. The quesadilla was burned and not even cut in half. It was just stuffed into the box. The burrito bowl contained a scoop of rice and a scoop of chicken with no toppings on it. There were no utensils or napkins. There was no receipt included. Only a delivery ticket that clearly stated that utensils were included. But they were not. When I called to complain, I was sent to an automated response that would not transfer me to a real person to talk to. They need to close this store down. Poor management and poor employee performance. And this store is clearly sub-standard compared to other Chipotle's in the area. read more

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Do not eat here. We came in last week because i did not feel like cooking it was a bit late for a restaurant, so we opted for Chipotle. we ordered 2 burritos and chips and salsa. the line was fair. We live close by to Chipotle, sat down, and chips were stale, the salsa bland, and the 2 burritos were cold not warm after spending over 30 bucks ans ending up with cold food i wqs irritated. I made a complaint with their customer support team, and that was a joke. Abegail offered free chips and guacamole. I said that is not good enough since everything was not fresh and cold. Then she offered a bogo and told me I had 30 days to use it. Again, I said it was still not good enough for me to ever return to Chipotle and only have 30 days to do so. It might ever be a while to eat at any Chipotle. Hell, Taco Bell would have been better option, and that is saying something. Shame on you, Chipotle. read more

Another local Chipotle(Waverly is the other one) where cleanliness isn't a concern of the management. Absolutely disgusting - we won't be back. Behind the serving area were piles of yesterday's food containers stacked high. Inside the window of the serving area were scraps of dried food from who knows when? Throughout the entire seating area the floor was covered in food scraps & we had to wipe down our tables. Don't even get me started on the ladies room! The area around the drink machines was a sticky mess. The restaurant looked like it hadn't been cleaned for days, & last night's crew just walked out at closing time. I ordered a kids quesadilla which was grilled inside the foil (never seen that before) and was so messy that it took me a couple of minutes just to get the foil unstuck from the melted cheese. It tasted fine but was a mess to eat. read more

Chipotle Mexican Grill - Pieces of meat on the nasty floor. (There were more pieces in another area.) - Mexican Near Me - Matthews, North Carolina

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I've never had this happen before at Chipotle but neither my quesadilla or burrito had any cheese. You heard that right, a quesadilla with no cheese. I'm not sure if they were all out or what but very bizarre. I feel like if you're all out of cheese don't offer a product that relies on it. Also the rice was crunchy I'll definitely stick to a different location as I'm a cheese lover. Just wanted to warn others who love cheese as well! read more

Delivery service is terrible!!! Orders never ready! Long waiting time! Indoors and on the shelves! dirty read more

Chipotle Mexican Grill - The order is made by talking on the phone - Mexican Near Me - Matthews, North Carolina

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I wish you could give a place 0 stars. This is the dirtiest restaurant of any kind I have ever set foot in. Absolutely disgusting. Pictures speak for themselves. read more

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Giving a shout out to Kam at the Matthews, NC location today. Upon checkout the Rewards wasn't working. I was unable to select my offer. She was kind enough to assist and helped me swiftly to avoid holding any one up. She did it all with a smile. THANK YOU Kam for given hope again at this location! read more

Chips are always stale and they never have vinaigrette not because they ran out but because they're too lazy to make it. If something on the food line is low or running out they say they're out but if you ask them to go and get it from the back it magically appears. Don't even bother going after the managers are gone. The kids working there are all high and take turns smoking in the back of the store and can barely make a bowl right and don't replace items running low. read more