I see some of the 1 star reviews and I understand some of them, I have certainly have had a few issues over the years at various Chipotle Mexican grills. However averaged out over many visits I would have to say that Chipotle has a consistent product made with quality ingredients. They have a good business model that offers "fast casual" and good food at reasonable price. A brand that can be trusted even with some of the health issues in the past few years. There business and reputation depends on it. Chipotle moves the line. Highly efficient at getting a lot of customers in and out in a short period of time. This location is not different. Busy times are of course lunch 11ish to 2ish and again dinner 4ish to about 630ish. If you really are in a rush, USE THE APP to order food. This location as a dedicated online food prep station. Very good when it comes to allergies. They will wash hands, put on new gloves and get food that hasn't t been on the line to cut down on contamination. It is not 100% but it is as good as they can do. This location seems to be doing enough right because the place is BUSY! There are plenty of options close by so it is a conscious choice by at least most people. Consistent issue areas are: 1)Food temp. Some times food can be on the "warmish" side depending on how many cool toppings you add can cool the warm ingredients. 2) High salt content of food. I really notice it with the Carnitas. Yes I know this isn't a low sodium food choice. I just happened to really notice it sometimes. 3) Dirty dining room. They simply do not have enough people to clean during a rush or don't have enough people who notice or care. Also Customers could take more of a stake in cleaning up after themselves or not eating like Cookie Monster. This can be a challenge due to the food being consumed. A good manager should be able to keep the dining room clean and organized. Take 5 minutes and wipe tables and empty trash. Grab a few napkins and wipe the rice and guacamole off the table. 4) I saw this in another post. If your not offering it Chipotle, Definitely Bring back the Military discount. My personal advice is have reasonable expectations, if you have an issue bring it to the management in a respectful assertive manner. If you don't get satisfaction definitely contact corporate! read more

Chipotle Mexican Grill - Half chicken Half Barbacoa burrito bowl with Guacamole and Cheese. Delicious! - Fast Food Near Me - Milford, Massachusetts

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This has to be the slowest Chipotle I have ever been to. They had 6 people working the online orders and ONE person working the line in the store. Instead of replacing pans with fresh food, they dumped the new foods into the remaining food on the line pans and mixed it. I was 2nd in line and it took what seemed forever to get through. When I left, there were 9 people waiting and they still had a young kid alone on the line. Do better. read more

The place was FILTHY. It looked like a bomb had gone off in the store. The young woman who made our food, though, was EXTREMELY pleasant and nice to deal with. She apologized for them being out of carnitas, 2+ hours before closing. The other employees were yelling to and at each other, the music was insanely loud and had we not been so desperate to eat, we would've turned in our heals and left. read more

Chipotle Mexican Grill - Garbage behind the counter in the food prep area. - Fast Food Near Me - Milford, Massachusetts

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This is hands down the worst Chipotle in Massachusetts. Every time I give it a new try it fails. To start, they had one girl doing the entire line. Took me 12 mins just to get to the front. I ordered a bowl with Carne Asada. The lazy female employee put a half scoop of meat in. When I asked for more she said it would be an added charge. Get to the register and my bowl is $24. $24 for a chipotle bowl. Anyways, I get home. And I am 5 bites in and every single piece of Carne Asada is chewy and not edible. Absolutely disgusting. And mind you they up charged me $24 for this disgusting meat. This never happens at other Chipotles. I have attached a photo of the chewy disgusting meat. 0/10. read more

Chipotle Mexican Grill - Inedible chewy carne asada that I spit out after trying to chew - Fast Food Near Me - Milford, Massachusetts

The manager was rude and tried charging me extra for getting sour cream and guac on the side for a VEGGIE bowl despite it being free. Some of the employees are stingy with the proportions, while others are good. Overall, I will not be going again!! read more

portion sizes are abysmal asked for more which I was charged for and gave me literally 3 pieces of chicken like gng

Whoever was in charge of rice today... go ahead and hang that apron up for me... how is it hard and mushy at the same time

I hate this chipotle. today I found a leaf and other disgusting things in my food and the workers are extremely slow once taking almost an hour just to make my food and the workers dont seem to care at all about what they are doing. terrible place would not recommend read more

I used to frequent Chipotle quite a bit. I had a few problems ( which is understandable), but everytime I went to their website to lodge a complaint I got no response. Even after following up with a call, no answer! That is completely unnacceptable. The other issue is consistency. The employees that make the big batch recipes are not trained to FOLLOW THE RECIPE! There is also no before shift quality check done by a manager to make sure everything is prepared to recipe. My go to was Beef Barbicoa Burrito. Sometimes it was good and sometimes it was so spicy I couldn't eat it. That's happened with several offerings. If they would listen to their customers feedback they would accomplish 2 things; 1. They would find out what is happening in the individual stores, 2. They wouldn't lose customers due to Corporate arrogance ie; not acknowledging complaints. I guess they think we don't matter. Big Mistake! read more

went here for a fundraiser for my sons, daycare, fundraiser has been planned well in advance. They ran out of several of the proteins as well as burrito size tortillas when there are still two hours left of the fundraiser. Very difficult to communicate with employees when ordering in person. Felt very rushed did not understand the ordering process and it was not explained. was not aware that cheese and lettuce are extra at a taco place. For a child's taco. read more

I feel like every time I go to this Chipotlé (Milford) - they're out of ingredients that are key. One time it's grilled veggies (ok). Other times it's certain proteins... Tonight I go in and they literally ran out of burritos/tortillas. Probably going to go to Moe's instead from now on. They don't run out, lol. read more

When you only care about your in person orders versus your online orders I don't even know what to say. I waited over 30 minutes for chips and I guac and that's outright disgraceful. Someone needs to step up here management wise and take charge. This is now my second bad experience at this location..... read more

Just look at what they did to my food!! This is the kinda shenanigans that gets stuff thrown over the counter. There's a Stop&Stop in Milford crossing, next time I will just buy the ingredients and cook my damn self read more

Chipotle Mexican Grill - Burrito bowl w/ sour cream. - Fast Food Near Me - Milford, Massachusetts

This location was extremely disgusting. Stopped here from out of town and would simply never return. A bunch of unsupervised teenagers seem to be running this establishment (yelling at each other, blasting rap music through a Bluetooth speaker) and every counter was covered in food and looked like a complete mess. read more

absolutely awful. chipotle sucks and so does this location. take one look at this bowl and tell me its worth the money i paid for it. give me a break. they wont ever give a refund either. just a "sorry. we will pass it on to our team." get outta here read more

Chipotle Mexican Grill - Fast Food Near Me - Milford, Massachusetts

Went here for a fundraiser for my son's daycare. Ordered online, after picking up and coming home we received our two burritos in bowls, and our QUESADILLA in a bowl. Yes. A quesadilla in a bowl is just a handful of protein and veggies. 1. How do you run out of so much shit during a PLANNED fundraiser 2.Don't you think it's common sense to call me and ask if I want everything in a bowl???? And 3. There's a grocery store right across the street. Why not save yourself the embarrassment and go pickup the ingredients? I've never came to this chipotle before and I was surprised how nice it was when I walked in. But I'll never go back after this experience. read more

Excellent experience while the staff at this location did enforce the companies Covid measures (a customer after me was not wearing his mask over his nose!). Food was delicious, bottle drinks available only. I was just missing some napkins- but I survived lol! read more

Only order from here if you want your order made incorrectly - they are toi incompetent to follow simple instructions based on THEIR items available for selection read more

LIVE ROACHES IN MY FOOD. Yes, I opened my burrito and there were multiple live roaches that crawled out. I have reported this restaurant to the board of health and I would absolutely never eat here again. read more

I've been to chipotle that fail this one was by far excellent service superb quality of food superb and the amount of food is beyond superb delicious as usual this time I couldn't finish my bowl can't wait to go back again read more

Shut this place down! Total rip-off My review is not only about this particular Chipotle but the franchise in general. I've given this place so many chances and they fail to deliver each time. How could $15 only get me a small scoop of chicken; a tablespoon of Guacamole and a soda? For the same money I can get a great sit down burger and side salad with waitress service. Chipotle's food is also so packed with salt you can't taste much. Maybe that's the point. They're ingredients are so tasteless it needs a ton of sodium. Not much better than a high school cafeteria. This location is poorly managed. Cleanliness is poor. Service is completely incompetent and always seems to be out of ingredients. Sorry we don't have peppers this week. Sorry cauliflower rice is not in season. I still don't know how this restaurant chain draws so many customers. It's the worst value out there with no proof they offer healthy food as claimed. read more

I gave this location a third chance, there will be no fourth. I submitted an online pick up order this time. It would have been quicker to wait in line, there were 3 other people standing around waiting on their order too. When I got home, there were MAYBE 5 pieces of steak in my steak bowl. Very disappointed. Also, why do they put such an obscene amount of salt on the chips? read more

Worst customer service ever. And I'm not picky. Manager was downright rude. The community fundraisers they say they do they don't!! They make it next to impossible to donate to the cause you came for. I will never go to this location again. read more

Chipotle Mexican Grill - Fast Food Near Me - Milford, Massachusetts

Good food, terrible iOS app and delivery service. My free delivery on Cinco DeMayo meant you come get it yourself "that's free Right" App just kept saying somethings wrong and to try again. After 10 or so try's I changed it to pickup. read more

Is it really that hard to make tacos? I guess it's 'build your own' night. No line -- no rush -- good ingredients -- bad prep. read more

Chipotle Mexican Grill - Good thing they have forks; Slop. - Fast Food Near Me - Milford, Massachusetts

We have Ordered several times using door dash or GrubHub. The last 4 orders have been all missing items. I have spoken to the manager and he is very nice but said that it's Up to me to contact the delivery service. When I contacted the driver , the driver said the bags are sealed and they are not allowed to open bags & check orders. I've had to get several credits from the delivery service companies. This is very annoying when you order items to feed your family and items are missing and someone goes without.. The only thing I would like to get across with this post is that the manager needs to monitor items that are being picked up by delivery service companies like GrubHub and door Dash. Manage the store. Expect your orders to be wrong read more

I don't know how chipotle got so popular. Moes and qdoba are much better. This specific chipotle is the worst though. I guess they're fine if you order in store. But if you use their app the order is NEVER right. I've had it wrong more than correct. Missing ingredients, wrong ingredients, not ready when you pick up (I've waited 30 mins after the quoted time before). They suck. read more

We were at this location tonight and witnessed an absolutely terrible customer treat the staff like trash, it was absolutely uncalled for and ridiculous on the customers part. The staff, however, handled it with decorum and class. They smiled through being berated and when it was time for us to order, they were kind and quick. I truly hope this location realizes the quality of staff they have. if I could give more than 5 stars I would. PS- the food we got was amazing too! read more

Literally the worst Chipotle ever, consistently. Continue to go as there are not many in the area but disappointing every single time. They haven't figured out the rhythm of volume clientele versus how much food to have available on the line daily. Cashier couldn't figure out how to use a digital GC so I just paid with a CC. read more

I'm done with this place. It was good when the female manager was there but now...customer service? Forget it! I get that we're under different circumstances with COVID-19 and you have to use the app to order but when someone asks how to get the first responder discount they normally get, the answer is not "you can't". The correct answer is "let me see what we can do." Customer service seems to be a lost art. And the food isn't what it used to be - smaller portions and not as fresh. There's other locations we can go to. read more

The last time I ordered from this location it was possibly the best burrito bowl I've ever had from Chipotle. Usually they have my online order ready on time, and haven't had any incorrect orders thus far. the vibe is good! keep it up! read more

I go once a week to this location. Every week it gets worse. From poor quality, to unavailability of certain (essential) menus items. Today they wouldn't even take my order. As I stood at the counter I was told "online orders only" and I was turned away. I will never return. read more

Such an amazing staff and were very welcoming! I love chipotle and I am fortunate to be in a great community while eating my favorite!- Kali:) 5/27/21 read more

I LOVE CHIPOTLE. I eat there at least once every two weeks. The burrito bowls are phenomenal. The chips are lacking . . . they are almost ALWAYS stale and soggy no matter the time of day and it's a disappointment. I keep going back, but I am hoping this review will get them back into the chip GAME!! read more

Don't bother ordering through the app if you plan to get double meat at this location. They charge you for it but you won't know that you didn't get it till you get home and start eating. It's happened three times to me so far, but it won't ever happen again. read more

Love this location! Everyone is always super friendly especially the manager Chris! I will always come to this location. Good food always fresh! read more

i got the chicken it was dry they didn't give me much meat but in the end it was a blessing don't like to waste but this bowl was so incredibly bad then I walk in for a water and they say no like I'm sorry the customer service was horrible read more

They do not take cash. When I told them I don't have anything but cash, the manager on duty did not understand the frustration. I just had fraud on my card and it is frozen so until I get a new one in the mail I am relying on cash for the next few days. I guess they do not want my business. I never write negative reviews but this is crazy. I had to walk away from the restaurant after they already made my food. Frustrating doesn't even begin to describe. read more

Chipotle sucks. This is the absolute worst place I have ever been too. They are the worst employees in the world they can't make anything right. I cant believe I spent 50$ on 2 burrito bowls this place sucks. read more

Food is always good, but I've found they finish way before pick up time when ordering on the ap. That usually wouldn't be a problem, you'd think that's just quick service, but not when I show up on time and my Foods cold because it's been sitting there much longer than it should have been. read more