This is one of the newer Chipotle stored that opened in the area. It has some really nice interior with wooden panels in the ceiling and slick wooden chairs and tables. The store was clean overall including soda machine and condominium area. We came to the store to get a kid's meal for my daughter. All the ingredients were available to order. There was no line, so we got order ours right away. We asked for chicken and double cheese. For some reason, the server seemed so stingy with serving the ingredients, as if he was giving it from his own pocket. Neither the cheese nor the chicken were half way filled in the tray (as seen in the picture). I requested for some more, and he just sprinkled some on top. The soda dispensers also had no carbohydrate, the sprite we got tasted like sugar water. Not surprising, pretty much all Chipotle stores do not maintain their soda dispensers. The chicken, cheese and tacos tasted fine. The chips were fresh too. Though the food was fine and the stored looked so nice, it was sad that I ran into the stingy server and of course the horrible soda dispenser. read more

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I don't go to Chipotle often so I can't compare to others, but this place is somewhat mid. There's plenty of parking in the shopping center lot, it's easy to order online in advance and the food was average. My son enjoyed his burrito and he had white rice in it. That's an important fact because the brown rice in our burrito bowls was severely undercooked. Other reviewers mentioned this too so they are not reading and learning from errors. Even the business responses to reviews just tell reviewers to go complain on another website. Sheesh. The other ingredients were ok, but the meat was shredded bits and barely noticeable. I got the chipotle honey chicken in my bowl and couldn't really find much. Overall, it was edible, but not wonderful. There are two other places very close to this one that serve similar offerings and are wayyy better. I suggest going there. read more

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I'm not the biggest fan of Chipotle in general: fast casual Mexican food but I can't say this location is any better or worse than others. Pick what you want to order like a salad, bowl or burrito and go down the line for what you want in it including protein, toppings and sauces. Service has been ok the few times that I ventured in. It can get busy in there and the space isn't huge. Generally I would choose other conveyor belt type places over Chipotle, though it's generally ok. Parking is shared with other business like Starbucks, Beets Juice, and Eons; you can typically find a spot but if you can't and you're willing to walk from Wegmans that lot is big. read more

The food was good. Everything was tasty and it was clean... Sometimes it chipotle can get a little overcrowded and messy, especially if you come towards the evening, but today was good and everything was clean. read more

Convenient chipotle location however I was served raw rice more times than I can count... The service is good but the workers seem very frugal with the servings. Ambiance could be cleaner but understandable based off the foot traffic. read more

I think the food is prepared fine but they give you very small portions . The portions were fine until a certain employee started working here around a year ago.. She gives half a spoonful of chicken when I go. When I ask for more (since she gives a half a spoonful) she gives me one piece of chicken more and then puts it back. Very obnoxious. Will not go here again. read more

Terrible service and food. No rice available... the server said that we have to cook it? No vegetables .., they had to cook them too, half of the stuff was empty? They did not bother to refill the stuff. Chicken undercooked... Totally unacceptable. Asked for the manager, server said that he does not understand English? What is going on with Chipotle? Are you guys closing down. Terrible read more

Chipotle is my favorite fast food restaurant, and possibly my favorite restaurants in general. I've eaten at many different chipotles, and so far I think this one is great. Yes, every chipotle is different, and there are employees that try harder than others and provide better customer service. So I understand why there might be some frustration from the reviews below. Overall though, I have enjoyed most of my visits here. There are a couple employees (I am leaving out their names as I am unsure if they would want me to share them publicly) that really are the prime example of what it means to have great communication and customer service skills. Chipotle is also the type of establishment that you really need to build relationships with the employees at. I have found that if you really build a customer relationship with some employees, they will go the extra mile. Now of course everyone should receive great service regardless of how often you eat there, this is just something I have noticed after eating at many different chipotles over the many years I have been a chipotle customer. read more

Chipotle Mexican Grill - Eating my favorite, a sofritas bowl! - Fast Food Near Me - Montvale, New Jersey

This was my first time here and it was pretty decent. I have no complaints. Fast service, same Chipotle quality that I'm familiar with. Got a sofritas salad. Wasn't expecting the sofritas to be as spicy as it was though. It was cool that they gave me a small sized paper cup for a water cup as opposed to the typical tiny plastic cup for water. #savetheenvironment #lessplastic Chipotle is usually a safe choice when I want something decently healthy, but fast. I can say that this particular location hits my standards. I will be back if I'm in the area and need a safe restaurant choice read more

Chipotle Mexican Grill - Sofritas salad - Fast Food Near Me - Montvale, New Jersey

This location is horrible. I paid for guacamole and didn't receive it and food was cold. Beans were like paste. Didn't include the vinaigrette with my salad. Whoever makes the online orders needs to pay way more attention to what the actual order is. read more

These people never get my order right! And it's over priced for how crappy it is! Employees just sitting there talking to each other not paying attention! No wonder why my order was wrong ‍ read more

First time ordering from this Chipotle. They left off my guacamole but charged me for it. No response from the telephone call. My son in law's meal was twice as heavy as mine ( at least) and the only difference was his had salsa??? on it. Very cheap with food quantity except for the meat which was generous. I won't go back. read more

The ingredients are tasty but the staff brings this review to only one star. We visited this location three different times and each time had a poor experience. I would've thought it was all chipotle Mexican Grill's except we visited one yesterday in CT and it was day and night better. On all three occasions in Montvale they were out of a menu item and they were not apologetic or willing to compensate. On one occasion they were out of white rice, so we expected at least a little more on the salad to make up for it, but instead ended up with a half filled bowl. Yet all of us noted the weak bowl portions every time, and after seeing a full bowl at the CT location, along with smiling staff, we had to share these disappointments. read more

This will be my last time ordering Chipotle. They did not give me what I ordered and the brown rice was not even cooked. Everytime I order from here, the portions are always different and something is always wrong. read more

Montvale location served undercooked crunchy brown rice. Simply wanted corporate to refund that one lunch as I eat here every week normally everything is fine. Corporate is a mess! When you open a customer service ticket, you give precise details on location and time of issue. Corporate writes me and asks for copy of the receipt which I provide. Corporate then asks for location and time of issue which was already provided TWICE on the ticket and on the receipt. Then corporate says they can't do anything about it and hope I come back. Why did they ask for this info in the first place? Now I know why their lunch lines are the shortest, people are eating at all the other choices in that complex.... read more

Ate there for the first and ONLY time last night about 8pm ( 10/5/23 ) I've been sick ever since ... severe abdominal pain, puking, non stop bathroom visits ... all of it. DEFINITE FOOD POISONING the place needs to be closed down then burned ... what a SH?T hole read more

This is genuinely the worst chipotle I've get been to for so many reasons. The food quality is disgusting. The rice is consistently hard and in globs, the meat is about 50/50 fat versus edible meat. The hot sauce and queso has a very different consistency every time I order it. Additionally I walked in twice an hour and change before close and was told they didn't have any meat or rice. I might be wrong but I was more getting the idea that the staff didn't feel like cooking meat or rice. Not at all surprised the average star rating is well below 2.0. Gross. read more

I only order from this location because it's close. It has inconstant hours & quality issues. Tonight we had to wait for chicken to get cooked, then had to get on a line again when it was cooked. 30 Minutes for what should have been a quick in and out. Other times I got home and the orders were wrong. I get it.. its chipotle I should lower my bar. I try to have patience as I see the kids hustling in the kitchen but they also seem to have issues and genuinely look like they don't want to be there. read more

Food is good however every time we go, they are out of something key. Last time was chips, time before salsa and this time was cheese! They wouldn't even substitute queso for their shredded cheese. If you are out of something, I get it, but you should substitute for your customers when you run out and have a substitute on hand! read more

First of all I understand we are in difficult times but this 1000% required a 1 star review. I placed an order for delivery at 7pm. App said estimated delivery at 7:30p which I was excited about. 730 comes, then 8 and nothing. Finally my Door Dasher texts me saying he had been there for 30 minutes but they had nothing, and the restaurant was saying it was going to be another 30 minutes. I pick up the phone and call the restaurant and someone answered who sounded completely nervous and proceeded to tell me he had already called his higher boss because they had run out of food... excuse me... run out of food... and you choose not to call and advise your customers that you're not able to fill their order? Then I spend the next 30 minutes trying to call back and no one answers. Finally someone answers and proceeds to tell me I had to call a customer service hotline that they cant do it at the store. I call and then they tell me its going to be 5-7 business days to get my money back. This has been an absolutely horrendous experience. How can the restaurant not inform their customers if they cant fill their order. I truly hope someone from the franchise or company contacts me because truthfully may not ever order again read more

Whenever I go into this Chipotle, they don't mess the order up, the portions can be on the smaller side but that's up to you to ask them for more. The main issue that has happened almost every time is that they never get the Rapid Pickup orders right! They either give me something extra I didn't order, or they skimp out on things I ordered. This has happened on numerous occasions, and it's enough to make me avoid this location. I would only recommend going inside the building to order, instead of ordering it from the app/website and picking it up/delivered. read more

We''ve been to this Chipotle several times over the last year and we've never had a bad experience. Mostly we go in for take out but we did eat in once. We've never ordered ahead for pickup or delivery. read more

I ordered a Large bag of chips and they sent a nearly empty bag of chips in a regular size bag. $65 to have 2 low filled burritos and almost nonexistent chips delivered from the app. This location does not show care for customers food. Not the first time my experience was unacceptable at this location. Probably my last time at a chipotle. Drive to park ridge and get El Az Teca instead. read more

This location needs some work, mostly with organization. Never really busy, unlike the RT 17 location that always has a line to the door and the freshness of the sides is noticeable--especially when compared to the Farm location. I realize it's pretty new, but it hasn't seemed to catch up yet in service or quality. Most of the time the veggies are dried out, and the sides don't seem to be on a steady rotation which tells me they haven't been too busy and the food sits out longer. Ive tried come at different times of the day, and only a few times have we've gotten decent non-dried out chicken and sides but more times than none it's always old. I've tried to give it a chance and I think it's going to be awhile before I come back to this location. read more

Chipotle Mexican Grill - On a good day - Fast Food Near Me - Montvale, New Jersey

How about some workers that speak some english so they understand what they're putting in my bowl

I can't really compare this location to other chipotles as this is the first one Ive been to but I will say I am not impressed. The first time I ever came in here I felt pressured to order even though I was really just trying to take my time and learn the menu. I asked for some help and was brushed aside. I ended up ordering a big bowl of yummy's and started from right to left. I ordered a couple things which turned out were extras which i was charged for such as guacamole and I was very disappointed when knowing this was my first time that no one told me these items I was ordering were in fact "extras". I would expect when pointing and asking for certain things the staff would inform me there was an extra charge. I have since my first time been back a few times. I don't find the quality of food and produce very fresh and again the staff is not helpful so I think I've seen my last days here. read more

I think I'm finally done giving this location a chance. The majority of my pick up orders are wrong, either missing an item or wrong item. I almost always have to go back to the restaurant to fix it because now they don't even answer the phone. Today, I ordered for dinner pickup and lo and behold they left out the side of guacamole I ordered and they charged me extra for. They have not answered the phone so I had to submit a dispute with Customer Service, so we'll see. read more

We will not be ordering from this location any more. This was the third time the chips were stale like cardboard. My burrito was poorly put together and falling apart in my hands, the chicken was bland. And I hate when it is put together where as you eat it you get one ingredient then the next and your last bite is only guacamole and sour cream. This wasn't the first time but it will be the last. The only reason we didn't order from the Nanuet location was because when we went to order online, they didn't have any pick up spots available. Not happy. read more

Ever since they changed to order thru their app only the quantities have been awful. You have no control Of what's being put in your bowl. I will not order from here again until they resume in person service and then the place is great . Our 2 meals last night barely had any food in them . Waiting to call the manager . Couldn't get thru last night to anyone . read more

Would give it zero stars if possible. I have been in to many Chipotles and this one is the absolute worst! Mobile ordering only and be prepared to wait....a very long time. I placed my order at 6:30pm with a pickup time of 6:50. Went inside at 6:50 and they were just getting the 6:30 orders out. The place was crowded with one person getting food out. By 7:15 they were still working on 6:30 orders. I asked to cancel my order and started a trend. Everybody who heard me started shouting "I want to cancel my order too!" Went next door to Habit burger and was in and out in 10 minutes. read more

Staff is slow during volume, always an issue when it comes to running out of something. Maybe training on taking inventory and placing an order based of trends. read more

This location has a habit of turning off the ability to order through the app, but when you walk in they aren't busy at all ‍ When you do order through the app, even if the order 20 minutes out, get ready to wait an extra 10 minutes for your food. And again, it won't be busy at all! The Ramsey location is 10x better! read more

Went tonight for a barbicoa meal and everything was on point! Guacq was bright and the lettuce was crisp, everything was fresh and tasted great. The staff were friendly and efficient and the store was noticeably clean. It was my first time at this location and I will definitely be returning! read more

Chipotle Mexican Grill - Fast Food Near Me - Montvale, New Jersey

Literally sucks!! Any other location would be better. There are terrible custom service and I ordered so much extra just to not even get what I ordered. Pissed that I realized when I got home. I paid for something not even worth the original price. They need to step it up or just shut down. The line was so long. And I mobile ordered and there was a huge line for that. So annoyed. Your better off starving than giving them your money seriously! They have poor workers and they were even complaining while making the food. So upset. read more

Chipotle Mexican Grill - I ordered guacamole, lettuce and extra chicken. Which is not even in the bowl. I'm livid - Fast Food Near Me - Montvale, New Jersey

Always late and prepared cold. Please pass on this Chipotle if you're going out of your way to come here. Too bad this is the only one conveniently located.. read more

I've went there numerous times and they always cut your portions to half of what they should be. Recently, I tried walking inside to order dinner and they told me I "must order through the app" in the sassiest tone. So I sat down, placed an order, and waited 15 full minutes just for a bowl. Never Going Back Again. 0 Stars. read more

Honestly the best location out of nyack, nanuet and here?! No competition when it comes to customer service. They do their best and fix problems when or if presented them. I don't know how they manage to up keep their facility (they are always so busyyyyy) buttt they excel in that as well. Will continue to come to this location! read more

One star is too many as other clearly have noted. Ordered pickup though the app today. Should be simple read receipt put food in bowl. ORDER NOT EVEN CLOSE - wrong meats, wrong sauces, added corn. Called to complain after I gave my name they promptly disconnected me. Guess its time to send a note to corporate about the manager on duty today 11/14 at 1:00PM EST. Clearly they need training. Don't waste your time or money go to wegmans there food is at least gonna be what you ordered. read more

ordered tacos and a side of guac for pickup, was ready within five minutes. this is what i wanted okay...this is the pastels...and this is what i got. the tacos and guacamole were not at all fresh :( read more

Chipotle Mexican Grill - Fast Food Near Me - Montvale, New Jersey

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I ordered a veggie bowl using the app on Saturday. I picked it up and didn't open it until a couple hours later because I was saving it for my dinner. They put chicken in my veggie bowl! I'm a vegetarian so I could not eat it. I called Chipotle four times and no one answered. I contacted customer service online and still have not received a response. The last thing an upset customer wants is to be ignored. read more