Damn! I was rough on them last time! But that was two years ago. I have much more experience with this location now. Here's what's really going on.... The greedy moronic builders keep building new complexes in the area. This has destroyed the whole vibe. Now it's insane traffic, increased crime, homeless people walking around the highway, etc. Here's my point.... This is Chipotle. It's a fast-casual restaurant chain so I'm sure the pay isn't amazing. This leads to moderate levels of motivation by the staff and management, which is likely the same pay as other locations yet they have to deal with massive traffic at peak times. I have only seen this place quiet mid-afternoon on a weekday. They just cannot keep up with the constant demand. It's not possible based on how many people they can employ. Also, I don't think the sourcing issues should be put directly on management. It's probably difficult to determine exact demand as it ebbs and flows. And there might be limits to what they can order. From a dining perspective, I almost always have a good experience here. Last time, I was enjoying a peaceful meal outside and some dude came out and played a show on his phone without earbuds. If you're one of those people, you're a low-class and disrespectful moron with zero situational awareness and nobody likes you. Just so you know. But that's not Chipotle's fault. Yes, the garbage is usually overflowing. But the food is always good. I will continue to visit. read more

Chipotle Mexican Grill - Outside before dumbass playing a show on his phone showed up. - Mexican Near Me - Mooresville, North Carolina

Dirty set up... not well managed. Stale chips and mid guacamole. Got sick a few hours later. read more

Great customer service at chipotle lane however the food was terrible. Didn't receive any utencils or napkins, there was a sticker on the bag so I couldn't check it and felt like I needed to hurry, so I couldn't check until I left.. therefore the rice and beans cannot be eaten! The outside of the box was disgusting. Had food all over it and then I opened the quesadilla and basically it was not a quesadilla. Super bummed that it was an edible through the whole lunch away. read more

Chipotle Mexican Grill - Not appetizing at all.. I understand being busy in a restaurant, but you still have to keep up with cleanliness. - Mexican Near Me - Mooresville, North Carolina

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First restaurant I've seen where the bathrooms are the cleanest room in the building -- the rest is filthy. Not a single table was free of debris, and everything had a layer of grease on top. read more

Good overall restranut. Feels clean pretty fast wait times for food. Also the place has a good feel to it. Although the sour cream is very watery. read more

Wouldn't even take time to grill a vegetarian peppers and onions! Offered me the last 2 tablespoons of slimy veggies.

Chipotle was amazing up until the day they started serving their gross queso. I used to order from here all the time, like twice a week, but since that day I've only been back a few times because my confidence was so shook. Their queso isn't the only reason for this poor review, it's just a marker in time where I feel like everything started going downhill. I saw a commercial for the brisket recently so I decided to give them another try and ordered a brisket quesadilla with chips and queso. It's probably been close to a year since I've ordered from here. The quesadilla was underwhelming and def lacked enough cheese. You can easily tell if a quesadilla has enough cheese or not - just hold it upside down and see if anything falls out. If chunks of meat start falling out, you know there's not enough cheese to hold everything together. And sure enough that was my problem today, every time I tried to dip the quesadilla in sour cream or salsa, meat was falling out. But what was even worse was the queso. Why does Chipotle have the worst queso in the game? Worse than Moe's, worse than Salsarita's, even worse than Taco Bell's nacho cheese. I have never ordered queso from a Mexican restaurant and have been served what Chipotle serves. Chipotle's queso has an off-putting gritty texture and lackluster taste. The chips are actually great, but unfortunately it feels like every time I order chips from Chipotle I get less than the time before. It was actually pitiful how empty the bag was today. The funny thing too is I'm reading these other reviews about missing items, and sure enough they forgot to put the chips and queso in the bag! Luckily I looked before I drove off. 2 stars because 1 star has to be worse than this, but most likely I won't be back for at least another year, there's too many other good options around. read more

Monkeys from the zoo would give better customer service. I paid $28 for one bowl and was treated like a jerk

This chipotle was highly incompetent. I saw its one star review but didn't believe a chipotle could really be that bad. The rice tasted undercooked. They forgot the guacamole with my chips. They gave me two plain tortillas with no cheese for my daughter's quesadilla. Considering the distance driven in this area to pick up this food it was unfixable. read more

I had actually stopped eating at this location because they often skimped on toppings especially meat. My DoorDash order was correct but poorly made, with very little meat and missing toppings. I had to drive back to the restaurant to have it remade, which was inconvenient. The manager, who said his name was Alec (with a C), remade the food but was dismissive and showed no concern. The other employees were professional and seemed far better suited for leadership. I DO NOT recommend the Mooresville location. read more

I love chipotle but this one in mooresville is actually horrible. Talk about portions... they barely put anything on the bowl you have to keep asking to add more. Barely any protien gets added too. It looks like the saddest bowl ever. The chipotle in Raleigh is amazing. They fill it up to the top and over. Mooresville chipotle is very nasty. They have trash everywhere. I went yesterday 1/4 and they were out of white rice. Why don't they prepare it before hand When they know people are coming in and are going to want it. Whole store is just a disappointment. read more

This is hands down the worst Chipotle I have ever been to. They are never prepared, always out of food, and act like cooking fresh food is some kind of inconvenience. The staff is rude, unorganized, and clearly doesn't care at all about customers or doing their jobs. My order is wrong almost every single time, and when it's finally handed to me, the food is cold, sloppy, and thrown together like they just wanted me gone. I've given this location way too many chances, and it's the same experience every time--bad service, bad food, and zero accountability. Absolute joke of a Chipotle. Avoid this place unless you enjoy wasting money and leaving angry. read more

Service was good but the place it dirty . The rice was under cooked. It was subpar for the brand read more

Chipotle Mexican Grill - This place is dirty - Mexican Near Me - Mooresville, North Carolina

Wish I could give ZERO stars. Please tell me how they forgot an entire item PLUS gave me half of my other entree? Looks like someone ate it before it even got to me. Last time ordering from this chipotle, seems to always have issues!! read more

Chipotle Mexican Grill - This is how I received my item! - Mexican Near Me - Mooresville, North Carolina

I've been coming to this chipotle location for the past three years. I am officially done. It is absolutely terrible. The employees are so beyond miserable. They have signs on the windows for open interviews. Every time I come in there's a new set of employees. The food quality is so terrible compared to all other chipotle's That I visited. They don't even know how to roll up a burrito. Every employee does something different and they are all beyond rude. especially the manager who yelled at my pregnant wife. read more

The number of times I've successfully received the order I desire is sub 20%. I now begin my conversation with the employees by asking what they are out of. There has never been a time that I've visited this location where they have every menu item in stock. Never. read more

We have tried this location twice now , had a bad experience both timAnd we will not give it another try. We ordered in the app and picked up in store. My guacamole was brown , looked like wet dog food. It was so spicy it tasted like they squeezed a jalapeño all over the top of our food. I tried to call and talk to a human got me nowhere , then u tried to chat on the app and it kept saying they couldn't help me at this time and I would be transferred to a agent but it then just re started the automated system responses. Definitely wish I would have read the reviews before ordering. read more

Chipotle Mexican Grill - Mexican Near Me - Mooresville, North Carolina

This place has the worst customer service I've experienced in a long time. I created a mobile order on the app today said it would be ready by 12:50. I arrived at 12:57 and the first drive through member said can I have your name...I replied Lucy, and she said Lucy 3 times like she didn't have my order. Since then it's now 1:14 and I've been asked 4 times my name and I'm still sitting here. Yesterday I came by and they were closed to regular service and will only use mobile apps. Unfortunately I couldn't get my app to upgrade so I left. The member then wasn't professional. Never used the words, please, thank you and sorry for any inconvenience. Its 1:17 still sitting here. UNBELIEVABLE! Spoke to the manager at 1:18 when I received my order. She had every excuse about the plumbing...said we are lucky they decided to open today and said I'm sorry we couldn't make you happy today. Not a mention along the lines of...we are sorry or we are working on our customer service skills. BTW I had to ask for napkins. (I would have fired this manager - first initial B - on the spot). She was very disrespectful and defiant The owner might want to do something about their poor service...etc. - I surmise from reading the Yelp reviews poor management is costing a big loss in money/customers. read more

Chipotle Mexican Grill - Proof of promised time vs printed time. - Mexican Near Me - Mooresville, North Carolina

Okay so I come here at least once a week and let me tell you Saturday May 7, was the worst thing I've ever seen. They have 1 employee working the counter (where they make the food and check you out at the register). The regular line is long, which is typical or chipotle so nothing too out of the ordinary. The line for pickup in store for DoorDash/online orders is 7 people long. This doesn't even include the large line of 5+ cars outside waiting to go through the drive through window. They have multiple employees in the kitchen and the to go line, but only one in the regular line. This is crazy to me. Management needs to get it together because you need more than 1 employee working on a Saturday. I was here on a weekday and they had 3 people working the counter and that was too many. The girl working the counter was doing great and I feel awful for her that she had to take on all the work that day. Everyone else in the place needs to hustle. Yes it's a minimum wage fast food job, but you need to hustle. I completely blame management for this lack of respect for the employees and the customers. Please do better. read more

Chipotle Mexican Grill - Mexican Near Me - Mooresville, North Carolina

While the food here is generally ok, today we went in at 12:15 on a Friday to order a couple of wholesome bowls. The nice gentleman told us he had no idea what that was and that corporate often comes up with promotions that the stores know nothing about. Strike one. The bowl as described contains " fajita vegetables", which he informed us they didn't have and wouldn't have for about 40 minutes. 40 minutes to grill peppers and onions? I don't think so. Strike 2. When we got our sorry bowls (pic attached) and one " complete" bowl, our bill was nearly $40.00 Strike 3. Skip this place. read more

Chipotle Mexican Grill - Sad salad - Mexican Near Me - Mooresville, North Carolina

This is easily the worst Chipotle location in the country. They are always out of something and even the items that are technically in stock often end up being unavailable due to a lack of forethought by the line staff. Don't expect the relatively consistent experience you'd get elsewhere from this chain. read more

EVERY table was dirty. Every table. The soda machine was broken and all the other drinks were out. They were also out of ice. The brown rice was out. We only got a half portion of meat. And the prep area was really dirty. The chips were greasy and seemed stale. The Guacamole seemed off. We only asked that the drinks be refilled. They never were. Why sell us cups for drinks we can't have? We asked for a refund on the drinks or an exchange. The employee asked the manager and the manager did not respond. Most of our food went in the trash and of course were not able to fill our drinks. Usually we like Chipotle but this location is terrible. Save yourself the hassle and go somewhere else!h read more

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my chips that are supposed to "hand crafted" are stale. im gonna need someone to step up thier game with these chips because this is outragous. the workers were nice today so that was something they have improved since last time. read more

Chipotle Mexican Grill - Chips and Queso - Mexican Near Me - Mooresville, North Carolina

Very disappointed. The past three times we've been to this location has not been good. Each time they've been out of one or more items with no intention of replenishing the item, to quote "were cleaning that up before close" basically the response the two of the three, didn't here that tonight, just "we're going to get some" mind you it's only 6:50pm, they're out out Steak, Fajita veggies, and Chicken and nothings on the grill. oh yeah, and out of white rice, which they did bring out more of that while I was still in line, which they did bring wait was another issue... yes, we really like Chipotle, but have been very disappointed, probably be a while before we give them another chance for our money. read more

We should have read the reviews prior to coming here. Every table was dirty with food, the floors look like they haven't been cleaned in who knows how long. Worst part was they were out of steak (which is why we came in the first place) and it wouldn't be ready for another 10 minutes. As a staple how do you let that happen? Especially around dinner time. I was going to have a salad base but the lettuce looked like crap. The rice was undercooked. Also, I felt rushed through the line to pick food items and the kid serving drowned my bowl in sour cream. Price of the subpar guacamole is almost $3.00 a scoop. Seriously? We can't even say our meals tasted "good." Definitely not coming back and definitely not worth the $30+ for two bowls, no drinks or chips, just the two bowls. IF you are craving Chipotle, do yourself a favor and drive the 30 minutes to Birkdale or Statesville. read more

Dirty tables, seemingly constantly broken soda machines, and they always seem to be out of something are all earmarks of my formerly favorite restaurant. This place has become sad. I just turned around and walked out for perhaps the last time. read more

This store has consistently stayed bad for the past 3+ years now. When you walk in, you immediately have to start looking on the line to see what menu items they're out of. At 5:30 PM tonight, right before dinner rush time I would assume, an employee tells me there's no white rice and it will be 40 minutes for that to be available. Unacceptable, rice is a vital part to make a chipotle bowl. This place is and apparently will always be a poor excuse of a chipotle, don't waste your time cause even if you want to give them your money you can't cause they never have anything available !!! I literally will from now on spend an extra 30 minutes to drive to Birkdale or Statesville to a different Chipotle just so that I don't have to deal with this location anymore. This is the final straw, from the old guacamole I was served, to being out of chicken at rush time, this was really the straw that broke the camels back. read more

Extremely slow with 6 people working there with one lady ahead of me.. I was craving a burrito bowl, went they were out of steak to start so I got chicken. It was the bottom of the chicken so not telling how long it been there. The was hardly any beans or chicken, guess I should have asked for extra. Just not a good experience at all. I got one a place close by I'll go back there next time. Honestly don't waste your money and time here. read more

Chipotle Mexican Grill - Chicken Bowl - Mexican Near Me - Mooresville, North Carolina

Wrong beans and the burrito was smaller than the palm of my hand. Meat tastes like it was microwaved back to temp

This location needs to shut down. The soda machine has been broke for a month. Today I stopped by to get some tacos. Sign on the door says will re open at 5:45. It's past that time still locked up. read more

I gave them another chance today. The place was dirty, the drink machine is broken with water standing on the floor. The food looked like it had been sitting out for a while. The queso was old (the worker confirmed it.) This business needs to be checked on ASAP by corporate. The customer behind me just walked out without ordering. read more

This is the first review I've ever written in my life and this was by far the worst chipotle I've ever had. Rice was not cooked. Veggies were raw. Meat was burnt. Vinaigrette was terrible. Ended up throwing my entire bowl away. read more

This Chipotle needs to be closed down. The service is always terrible and the portions are subpar. If I order through the chipotle pickup, it is never on time and have to wait 30 minutes for my food. I would rather drive 25 minutes to the chipotle in Birkdale than deal with this location. It needs some serious improvement on staff. read more

One of the worst things I've ever bit into in my life. Ordered steak burrito. Meat was inedible: fatty and tough. Burrito was so dry. Burrito was hugely round and impossible to eat without cutting. Absolutely terrible and inedible. Could not even order a soda to wash it down as online menu has it listed as 22oz soda/ice tea -- that's it, no what kind of soda or any options whatsoever listed and no place to enter a note. Don't know how they stay in business. read more

This location has gone completely downhill. The portions have decreased significantly while the cost has either stayed the same or increased. The manager is rude and not focused on customer service, very disappointing for Mooresville. I am attaching pictures to show the sparseness of the last two bowls. read more

Chipotle Mexican Grill - This was tonight's bowl. - Mexican Near Me - Mooresville, North Carolina

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This chipotle needs to get its act together. Horrible. You are lucky if they are even open on time. Every time I go it's something. read more

Can I give a 0. 645 pm dinner "rush" no one in line wait 5-10 min for them to refill the station and get ignored. While 3 young ladies chit chat about there "men". Finally get acknowledged and begin our order no black beans. Not even an effort even though they had a pan in front of them. Just a we don't have them. Bad attitude bad service. Enough that we literally just looked at each other and walked out. Mid order. read more

I will never ever eat here again From the moment we walked in was a bad experience. The tables were covered in food and needed cleaned so badly. The food line was nasty. Beans burn everywhere and food all over the floor and counter. The soda machine as broken. We took the option of tea. Guess what? There wasn't any Tea. Then the guy said "Well I can get you ice and soda from the back. What? The food was very basic and didn't hit the stop. All I wanted to do was leave. Only reason I stayed was the other person with me just wanted to eat. Never eat here. read more

Pretty pleased with my pandemic-time experience. I used the app to place my order & pick up in the store. Quick turnaround time, although for me, it wasn't clear where I was actually picking up my order. I proceeded to the counter & had to ask. They have long tables set up along the side of the restaurant. With many other orders, I had to hunt to find my name on the receipt (on the outside of the bag). My steak burrito was delicious. Chips were nice & crunchy. No complaints, except it's so expensive to eat here. read more

Terrible. The facility is dirty; disgusting, so I've stopped going inside. At the drive thru window, the person who throw open the window and mumbles "what's your name", could obviously not care less. I can't tell you how many times I've left, after asking, "is this everything?", only to get home to find an entire meal was omitted. The last "greatest hit" was when we order three, cheese quesadilla kids meals with sides of rice. When I got home, I opened the boxes to indeed find a quesadilla...but no rice. Closer inspection revealed that whoever had put these "meals" together had put the rice INSIDE the quesadillas. 30 minutes later, I arrived home with my kids meals, corrected, and my meal...cold. I remember when Chipotle (never this one) was fantastic. I'm done. read more