I haven't had Chipotle in years and now I remember why. I ordered 2 vegetarian bowls with Sofritas as the protein and one vegan bowl for pick-up online. When I got home and after mixing the ingredients up a little, I found meat pieces in both the Sofritas bowls. I was starving so I took the pieces that I saw were meat out and ate at the rest. About 10 mins. into eating, my stomach started feeling funny. My friend who also had the Sofritas had a stomach ache as well. We tried to call the store to let them know there were pieces of meat in our Sofritas but no one answered for hours. I was so caught up in the situation, I forgot to take pictures of our bowls. Lesson learned to always look thoroughly through the food onsite before heading home. read more

they make the excuse that they are busy and don't have time to clean 24600 Katy fwy 77494 Check the bowl with cheese how looks like read more

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Missing half of our order. This is the 3rd time in a row to not get everything we've paid for. Won't be going back!!

Slow on the lane its almost like they just ignore you fully. And when i get my food its normally cold even when i order it 20 minutes out do to work reasons. read more

Just want to give some recognition to the staff working tonight 5/20/25. Cyrus and everyone working the line you guys are great! Fast friendly service. I come here often and they always do a fantastic job with all my complicated requests. I really appreciate you guys and I hope that someone lets you know how great you guys are. Thanks Cyrus and everyone else working around 8:40pm read more

Horrible experience, we ordered a la carte chicken to go for a salad. Chicken was burnt, dry, and not kept to temp. Will not be going back, stay less than .05 mile away. No thanks. read more

Just a bunch of wet slop in a tortilla. They don't take the time to strain the ingredients so by the time they're finished it's just a meat smoothie that is so full of tomato juice and corn juice they can barely close the burrito. So frustrating. read more

I placed an online order for a bowl, with chicken, rice, black beans, cheese, pico and guacamole. Plus guacamole on the side (birthday gift). I got: carnitas, extra white rice, double extra sour cream (which I hate), lettuce and cheese. Plus chips on the side. Clearly, there was a huge mistake there. I tried contacting the restaurant, and could not find their phone number. All I could do was to chat with an AI automatic response. Did not get a feedback. I did get my birthday guacamole side back on my account for limited time. and I pay about $12 to through in the trash, because I absolutely hate sour cream and the plate was submerge in sour cream. I loved chipotle, but I want to eat what I order and paid for. When is a take out and you are at work, it is not like I can go back to the restaurant and return it. So, it went to the trash can, along with my money! I never had such a bad experience with Chipotle until today! So disapointed that I could not contact anyone about this issue. read more

$20 for a skimped burrito. I don't know how the executives are getting away with "allowing" (totally not forcing) workers to give less food than they should, but I'm tired of it and I hope others wake up to being short changed. I've never seen a sorrier example of giving so much less food on a well tipped delivery. There must be a manufactured problem between maker and sender, because Chipotle knows this problem exists, but will not change their ways, or haven't in years. Why patron a place when you think you'll get the amount of food you've always gotten, but then pay more for less? Where is a Cabo Bob's when you need it? CEO Scott Boatwright thanks for ruining so, so much. I detest the copy paste given to everyone. I'd garner FEW people want to contact corporate. They want change...or better yet, a revert to less obfuscating times that treated customers in a way that valued those customers, not used CTRL V as part of company policy. You can continue to lose customers, or not. read more

The steak is extremely tough. Could not eat it. Supplier is using a cheap meat. Do not recommend the steak.

Update from my previous review on June 13 on how this location was not paying attention to contamination of vegetation food and had pathetic customer service, Chipotle management (not this restaurant's owner who till date has not responded to my email) put a comment asking me to connect with them on their website (please see their comments). Unfortunately, their website forces you to speak to an automated bot who only answers on pre trained prompts and has no ability to connect to a Human rep. My conclusion - There is no-one who listens or responds to a customer complaint at Chipotle. By putting the comment, they are trying to show that care but it is just a trick to make other customer believe they addressed the concern and buying the time that the complainant would not escalate it further. read more

be careful when chewing there was a bone in my bowl. also the veggies were not grilled just cut up and placed on bowl. read more

Chipotle Mexican Grill - Please be careful when eating your food I found a bone and almost bit down it. Disgusting! Also the veggies where not grilled - Fast Food Near Me - Richmond, Texas

Horrible customer service and completely void of a service culture. Staff does not smile, have any opening greeting, or a closing greeting. When prompted about a wrong order the attitude they present is one of a disgusted nature that they have to fix something along the lines as you are bothering them. This locations staff needs to be either re-trained or let go they are not fit to work in the customer service industry. read more

Damn. I've given this Chipotle SEVERAL opportunities...I'd say about 3-4 months ago, there was a very competent young lady that did a great job...when she's not there (haven't seen her in a while) this place is a train wreck. The food line is ALWAYS dirty..rushing ppl Thru the line. I'd much rather wait a few extra minutes for you to scrape (into the f'in trash can PLEASSSEEE) and clean the line, than to be served crap off a dirty ass line...There's so many issues with this place...I'm not even gonna go any further. Want to ruin your love of Chipotle for a little while??? Hit the place up!! P.S.- When I opened YELP and looked up this Chipotle location, there was an icon I could click that said "Claim This Business"; I would LOVE TO CLAIM THIS BUSINESS!!! If you are the owner and you want to pay someone a very good/highly competitive salary; I would be more than happy to turn this location around on a 1 year deal lololol!!! read more

Chipotle Mexican Grill - How this location looks on a slow night.. - Fast Food Near Me - Richmond, Texas

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Lady gave me hardly any food. Like what is up with chipotle workers being so stingy with the portions. Well I'll just go to cava from here on out! read more

DO NOT ORDER FROM HERE. Ordered from Door Dash. Only sent guacamole. They won't answer their phones. This place is a fraud. Now I am out the door dash money delivery. read more

Chipotle Mexican Grill - Door dash receipt with my order - Fast Food Near Me - Richmond, Texas

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I went to this Chipotle on Sunday, August 22nd *2021 There was a Chipotle employee standing in line to order food. The line was not moving, and there were maybe 7 people in front of the person. Someone behind the counter (maybe a manager, maybe not) gestured the employee to come back behind the counter to make their food. This Chipotle employee, who was initially standing in line to order food, went behind the counter to prepare their food. They did not wash their hands. They did not put on gloves. They still had their personal bag around their wrist. Washing hands when entering the kitchen is a basic health protocol. I cannot confirm the person who gestured & gave the employee permission to go behind the counter to make their food was the manager, but if they are, for them to watch this incident take place and not correct it, makes me question the happenings at this particular Chipotle. read more

Chipotle Mexican Grill - Fast Food Near Me - Richmond, Texas

PLEASE BE AWARE OF THIS PLACE!!! This place is ripping people off by overcharging my order. I placed 2 orders, only one is with guacamole but I got charged additional $3 for the one that I didn't ask for. Prior to get the receipt, I asked the cashier to confirm, and she affirmed me only one is charged to my order. But it's charged twice on the receipt. It was completely absurd and inconceivable that it's happening at the well-known place like this! This is not the first time, but happened twice to us at the other location on I10. Store manager or whoever is in charged at this area needs to 101% ensure this should not happen ever again! read more

Second visit and I'm giving them 1 star because I think each visit was worth .5 star!!!!! 1st visit there were only 4 people in front of me and it took me 25 minutes to get from start to finish......and no they were not out of anything I wanted, however, they made the food very, very good and not messily thrown together that happens from time to time and it tasted great. There was also a feeling of non-communication that seemed to be happening with the staff. Like if you were just on your cash register island, grill island, rice island, pico island, etc and you went out of your way to not notice your co-worker drowning. Help someone people!! This visit, I have to assume it was this girls 1st day at her first job. Shorting me on the rice which happens on the regular at various locations but when you ask for more (like get the rice right, it's the cheapest thing in the line up so don't be pinche') they usually don't add like a sprinkle of 12 grains so I had to ask one more time. Then there is literally no chicken so she scraped the bottom like 8 times to get me 10-12 dried up small burnt ish pieces and the same for the black beans. She hollers at no one to get more and there is not one piece of meat, let alone chicken on the grill. So when was the chicken coming??? It looked like 3 workers were on break but is that the best scheduling at prime dinner time 7 o clock? I was so excited to have a location built closer to my neighborhood but I will not frequent this one anymore. People are not trained and dang sure have no more common sense than the black beans or chicken that was available tonight. Chipotle, let's get the crew trained up!! It's literally cooking food and scooping it into a bowl. "Hey, we need more...........chicken, rice, training, common sense" Oh and they couldn't even put the lid on one of the bowls tonight.....sad. read more

It's noon and you have no meats no rice no veggies and no corn! No wonder you have 1 star!! Horrible! Not the first time!

If I could, I would give them 0 star; 1st of all they don't give you the correct portion of protein Rationing on everything just not protein. To top it up I got rotten fruit with the kids meal. Oh how can I forget they did over charge me just like the other reviewer. read more

Chipotle Mexican Grill - Rotten orange! - Fast Food Near Me - Richmond, Texas

This is Chipotle, so I was thinking that surely all of the 1 star reviews about this particular Chipotle can't all be true. I'm a big Chipotle fan and also a stockholder, and I can't tell you how disappointed I am in this relatively new location near me. It's as if the store is run by a bunch of teens with zero pride in their job who have no real interest in being there. I have gone into this restaurant at least 4 times in the past 6 weeks and each time has been a disappointment. The workers are more interested in talking and laughing and teasing each other than serving the customers. There is no urgency and I've seen the cashier laugh and joke for 2 straight minutes with another Chipotle employee who was buying a meal, without even turning to acknowledge the customers waiting to ring out their meals (myself included). I will no longer get guacamole at this location, as it has always been tangy (old) and inedible the first few times I ordered it. The meat is generally cold or at room temperature at best, and if you go in after 8PM, they have already started cleaning and shutting down the restaurant, and they will tell you sorry, there is no iced tea available, or they are out of brown rice, or sorry they are out of steak for the night. What is that about? If the restaurant is open are until 10, then serve the menu until 10. I have noticed the store has 2 doors, yet one is kept locked for no apparent reason with no sign on the door indicating it's locked. Yet the bulk of the parking lot is outside this locked door. If you dine in, it's kind of comical watching confused faces trying to open the door, while they see people inside eating, wondering how to access the restaurant and wondering why the door is locked. People think, oh, they must be closing, and some will go back to their cars and hit another place for food. On my last visit, I noticed a chair blocking the hallway to the bathrooms. It was only 8:30, and I wanted to wash up before eating. As I paid for my meal, I asked for the key to the bathroom, thinking that I must have to ask for a key. The cashier, said, "oh sorry, no bathrooms." I asked, "what do you mean?" She just kept saying no bathrooms. I asked, "why not? What's wrong with them?" She just kept repeating they're not available, hoping I would stop asking. I asked, "so you have no rest rooms for your customers to use while they are dining in your restaurant? How do the employees wash their hands before serving my food?" I then asked "how long have they been unavailable?" ... she was clearly afraid she was going to say the wrong thing ... she kind of shrugged, not wanting to answer, and then turned to ignore me, looking towards the next customer. I wasn't done and asked for the manager. There was a kid bending down cleaning something a few feet behind her (the manager??). I imagined he must have heard me asking about the bathroom, but instead of calling him over, she instead walked the five feet over to him and started whispering to him for about 30 seconds. He never addressed me but he eventually walked out from behind the counter, removed the chair blocking the path to the bathrooms and then he walked back behind the counter, clearly annoyed and without saying a word. The bathrooms were just fine. They were actually very clean. I imagine that they had cleaned them earlier and just didn't want to be bothered having to clean them again before the kids shut down the restaurant at 10. These kids must not be aware of the Texas Public Health laws requiring that dine in restaurants maintain open and available public restrooms for their patrons. As a stockholder, I will reach out to Chipotle corporate to be sure they are fully aware of how poorly this store is managed. I know it's hard to find good help in this environment, but I'm sure they can do better than to allow this restaurant to turn off scores of customers and turn them away from Chipotle for good. For me, for now, I'm done with this location and will feed myself at the numerous other options in the area. Hope that they can get this corrected. read more

I love eating at Chipotle for so many years I lost count. I've also have eaten at the restaurant in many different states. This is the first bad experience I've had with any of these restaurants. I've come here a few times before I decided to write this review. The atmosphere is lacking. No music, the staff doesn't welcome anyone or even smile at all. It's always been dirty and lacking utensils, etc. Very bad work culture here and drastically impacts the employees, customers and quality of the food. I was so excited to have one open close to me and now I'd rather go to the farther away location in Katy. read more

We went there with my family and Adrian was super nice and generous! The food was super delicious and fresh! The best branch with the best staff! Highly recommended!! read more

Food was terrible, was cold in 5 minutes. Person didnt know how to roll a burrito either read more

Seriously if you live around cinco ranch, Katy or Richmond go to the 19235 w bellfort street by Harlem. Don't waste your time with this location food is not fresh, they are always out of something, wait time is insane!!! Overall your experience will be trash save yourself the trouble. read more

There are clearly not enough negative reviews listed in order for this location to make the necessary changes to improve service. This location has children managing children. I waited in the pickup lane for 30 mins. I was told they didn't have my order. The employee didn't know the address of the location that she works at. I had to show my email confirmation to her to prove my name and prove I placed my order for this location. My order was incorrectly made TWICE. read more

Suffered pretty bad food poisoning for a couple of days right after eating at this place. This is not the first time and I will not be returning. read more

The main concern for me is how dirty this location is. Dirty tables, chairs and floors. We had to clean our own table. The floors were so sticky and disgusting located by the drink area. The countertops near the drink area were wet, food on them and overall unsanitary. Just looking around and noticing others making comments, I couldn't finish my food. When we left, we couldn't even put our trash in the bins they were so full, so I handed my trash to an employee at the counter. They weren't super busy, so not sure why one or two if the employees talking behind the counter couldn't clean up the dining area. I will never go back! A restaurant should have a clean environment to eat for their customers! read more

The worst staff I ever encountered. So rude and disrespectful. Literally stopped going there because of how bad the staff treat their customers. read more

They didnt have guac, also they make small ass burritos so its better to go somewhere else for a good size lol

Refused my order because the manager said they don't need my business. Do not use this location.

I wish I could give this place negative stars. I've giving them SO MANY chances but I'm done. I always have to call before ordering online to double check if they have simple ingredients like tomato salsa or guacamole. They won't even tell you they didn't put it in your order they just give it to you. Then can't offer you a refund after they basically scammed you. The employees and managers are rude and lazy!!!!! You will not steal my money again. read more

This is absolutely the worst Chipotle I have ever been to. As a long-time Chipotle lover, I have forgiven this place out of sheer laziness and a dependency on door dash. Unfortunately, time and time again, this Chipotle re-uses food, re-fries chips, re-cooks beans, sends incorrect orders, serves cold disgusting queso, and vomit-inducing barbacoa. The food is clearly re-cycled after sitting out for a day. I'm so disappointed that I am writing a formal-hand-written-quill-signed complaint to corporate begging for some sense of justice for creating this aberration of a Chipotle. Total disgrace, repetitively. Can you refund a memory, Chipotle? No. You can only take away this owner's right to serve queso. Please do so immediately. read more

This is by far the worst Chipotle in the state of Texas... Been here multiple times and they constantly can't get their burrito making lives together. Either they're out of chicken, rice, tortillas shells or my personal favorite "Our System are down and we can't take any orders". Lesson learnt; I rather take a drive and find a better location... I meant to love your location read more

Chipotle is always a dub these Karens on here are bugging. It tastes like every other Chipotle which is 11/10 and the staff is dope.

Did a mobile order since I was in a bit of a hurry, was stuck in line for 20+ minutes... plus there were only two cars in line. This location needs to get it together. read more

This is the worst chipotle I've been to. The staff needs to be trained. It's basically all teens hanging out talking joking and eating from the line in front of customers. I get that restaurants are having a tough time staffing but maybe having a mature adult there would help. I have given them three tries and I'm done. Hopefully management or corporate are reading these reviews!! read more

Destroyed my burrito rolling it and picked up food off the counter to put back in the burrito.

Ok this chipotle has to be the worst one in Katy. I ordered online and my bowl is pretty straight forward. I typically get brown rice, chicken, cheese, lettuce, and sour cream. However, I had vegetables added, white rice instead of brown, no sour cream, and minimal chicken. I feel like it's pretty simple to make an order correctly when you have such a small menu. I am lost on the incompetence your staff has to have due to the excessive amounts of mistakes they make when I place an order online, as well as having a bathroom that is so extremely unmaintained that a used port-a-potty must be more enjoyable as well as cleaner. This is not the first time this has happened. Thanks read more