Went today to have a remake of an order from a couple months ago. That order from a couple months did have a lot of issues. It was a pickup order after covid19 started opening back up, so giving them the benefit of doubt, they may have been having a hard time or short staffed. The manager was very good about putting my name down to remake the order. So today I dreaded bringing up that I'd had an issue last time and to have my order redone. I was VERY HAPPY at the patience and understanding from the guys upfront, taking great care of getting everything done right, no questions asked, just very good service! The store itself seemed calm, clean, and I left extremely happy that I went to Chipotle today! Thank you guys for taking care of me! I do have an issue with the automated phone service, it's not user friendly and doesn't act right, and ends being a fast busy signal a lot, which is only reason for minus one star read more

We were anticipating the opening of this location in Roanoke. We are not new to Chipotle. We ate at a different location since Chipotle first opened in Roanoke, Va . and have been chasing the taste that drew us to this restaurant since our first taste . We ate at the Tanglewood location on 12/16/2021 @ 4:50. The restaurant was clean . The staff was friendly. We ordered 2 bowls - carnitas , chicken and chips with queso . The food was cold with no flavor- bland. The queso was also bland no cheese flavor, something missing. I did ask one of the staff members if I could sample the new queso that had been replenished .He was pleasant and did not hesitate to accommodate us and stated he would check the queso. We did not make any of the staff aware of our disappointment with our meals , but no one came around to inquire to get feedback, etc . This may have just been an off day as this is a new location. We will probably try again to see if we can get the original Chipotle signature taste that we first experienced years ago . read more

Whoever was in charge of this store on 12/2/2020 needs to be retrained or demoted. We ordered pick up for 7pm and when we got there, no less than 25 people were already there waiting. One guy said he had been waiting for an hour and wanted a refund but was told he couldn't get one, that he had to do that through the app. After waiting over 30 minutes we just left with several people still ahead of us. We could have went through the serving line many, many times while we were waiting because that crew was just standing around with no customers at times. We were told they couldn't fill the order. One crew is standing around with nothing to do while the take out crew had a backlog of at least an hour. We've never had any trouble before but I won't take another chance on this Chipotle. Very poor training at this location at the very least. Don't waste your time here, too many other quality options in this area. read more

I went to this Chipotle location today during my lunch break while it was raining and when I got there they told me that I couldn't place an order and take it with me that I had to place an order online for them to hand it to me then they couldn't even give me an explanation of why I had to do an online order she said they don't even have any right now I could do it and they could give it right to me so I asked can't I just tell her what I want and they told me no I asked who I can complain to and they said to call and talk to the manager Michelle and then when you call it automatically disconnects you. I'll never go to this location again! read more

I made a stupid mistake and sent my complicated online order across the state by accident and this location helped me get my group order right, all the while with smiling faces. The cashier thanked me repeatedly for my business and I intend to go back soon. read more

I love chipotle. Top 10 favorite places to eat. If you get the app, than your visit will be much more enjoyable. The line is hella huge and you might be waiting a while if you don't order ahead. But their food is great and I have never disliked anything I have experienced there. read more

Chipotle Mexican Grill - My drink - Mexican Near Me - Roanoke, Virginia

The day I show up and the order is actually ready to go and they don't make everyone else's food before someone who has already ordered they will get more than one star. I'd also appreciate the correct food to be in the bag read more

Chipotle has never let me down, other than their mediocre queso. The employees making your food always get you in and out in usually less than 5 minutes which is perfect if you are on the go! You are also allowed to get free double portions of almost everything except for the meat (chicken/steak) which is awesome. Chipotle is my favorite "fast food" restaurant ever and you need to try it. read more

Terrible! Placed online order for pick up. Missing 3 tacos from order. This is the second time order incorrect. Previous order omitted meat from 9 tacos in the order! This Chipotle location is very inattentive and does not work to correct issues when presented to management! Will not return to this location. read more

I really love the food but I don't need the cashier shaking the tip jar in my face. There's no tip option on the credit card slip and who carries cash these days?! Turned me off from eating here for months. read more

It's alright, I go here several times because my roommates and friends love it from other states l, but honestly I've experienced rudeness several times, when I ask to add a little bit more rice they get rude about that or even while I'm paying?? I generally don't care for this American - Mexican food, but they're alright. The burritos are pretty filling. Wish they wouldn't be so stingy on the meat. read more

It's Chipotle and I crave it like a crack dusted cupcake! As others have pointed out the staff needs some re-training or assistance. I don't typically eat meat so a little extra rice or beans is what I'm looking for. One employee will put 1/2 a spoon of mild salsa and the next 2 cups of sour cream, it's just not consistent. With all that said its the only Chipotle for a million miles so if you stop in, I'll more than likely be there! read more

THIS IS THE WORST CHIPOTLE EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I have been to over 10 different Chipotle's and this one is BY FAR the WORST. -they dont even have a grill to cook their meats like all the other chipotle's do! They cook everything on a flat top!!! how does corporate chipotle let this happen! -The Guacamole was BLACK is was so old, and people were still buying it! NASTYYYYYYYYYY -their were so many empty ingredient trays like rice, chicken, salsa -The staff is extremely inneficient, and uneducated on food service, but are very nice and polite (the only plus to the whole restaurant) DOOOOOO NOTTTT COMEEE HEREEEEE ITSS NASTYYYYYYYYYYYYYYYYYYY!! read more

I enjoy the freshness of the food, but it seems VERY pricey. I love the Guac but it is to dear to pay for.

My husband and I went to Chipotle last night and they were out of guacamole. Most of the time they give you a portion size of the ingredients but not so. The level of inconsistencies per trip at chipotle. Other than that great food read more

The food is not great at this location, the portions are tiny compared to other Chipotle's I've been at the staff is also very rude and incompetent. The location is badly located with not enough parking, which just compounds the frustration of waiting forever for people to make the order and then you get a tiny portion. Avoid this restaurant, it is not worth the time or the money (eating at Chipotle will cost you at least 7 bucks w/o a drink or sides. read more

Ok, so some time has gone by and I have given this Chipotle locations a few more tries and now I love it. The portions are more of what I expect and hope for. We got crappy chips in there a few days ago, they were stale because it has been very humid lately. Tonight the man went in to get us a couple of bowls and he mentioned the crappy chips to the cashier and she gave him a free bag that were much better. read more

We love Chipotle. Last night we went inside to eat and the restaurant was filthy. There was only 6 customers sitting inside so they didn't have an excuse that they were to busy to clean. Every table was dirty and the floor looked like someone had toddlers inside and spilled their plate on the floor and not cleaned up. There was one young man making the meals by himself who did a great job and we told him. When we got to the Guacamole it was almost black. We asked if they had anymore and he said no that was all that had left. That was at 6:00 PM. Looking for a manager we couldn't find one but we did see several employees in the back one with a child about 2 years old who never came out on the floor the entire time we were there. I can understand if they had been understand if was a lunch rush, super busy or short- staffed but there were plenty of employees standing around that could have cleaned up. read more

There was not even one Hispanic making my burrito. Non-authentic food from a chain restaurant?! What's this world coming to?

It's Chipotle. It's delicious and will satisfy you like no other quick Mexican spot, but wheeeen are they going to get the vegi-chicken that so many other Chipotles around the nation has? At least the pinto beans are veggie too now so I can get double beans! The staff here are alright - nothing to be ashamed about but nothing to toot your horn about either. I'd say this Chipotle goes as other 3 stars go for me - they keep me alive, but nothing I get too excited about. read more

Usually crowded at dinner time. No worries- the line moves quickly. Staff is friendly and efficient. Get the bowl and save some calories.

Best place Mexican place ever 5/5 best. I would recommend this to anyone this is the best. If you want great service and good Mexican food go to Chipotle read more

It was okay food typical however the too fast service- so much so that the price and order was wrong so it had to be fixed. We went back one more time and it was worse - hardly anyone there and when u asked a question they acted like you should know the answer. Not going back. read more

Tracy was fantastic! So charming and super helpful. I am super pleased with this chipotle. As always the food was so great!

Burrito fell able and wasn't very good. Watch out for the $1.95 extra charge for a small scoop of guacamole on your burrito. I will never be eating at any chipotle again. #gettingrippedoff. read more

Smallest portions of any chipotle I have ever been to. It's awful. Literally scraping a few pieces of chicken into my bowl and I always have to ask for more ingredients. Workers are not too pleasant either. Never thought I'd say this but I'm actually pretty excited for Moes to come to town! read more

consistent everyday staple for fast good food. Get the huge burrito to go and stretch it over two meals. Ends up being a decent budget friendly fair. read more

Server was very nice young man. The dining area was a mess! Food and trash under every table. Dirty tables. Door windows smeared. The drink station was a mess. We went at 2pm on 12/13/15 so maybe they had a busy lunchtime and hadn't had time to clean. Giving the negative press Chipotle is receiving lately, I would think the workers would try harder to keep the store looking better. My daughter said her food was good and order was correct. read more

We've been regular customers at this Chipotle since it opened. After covid started we ordered online several times, and every single order had something wrong with it. We chalked it up to new ways of doing things and having stumbles so we didn't complain. When we did go in to order we were always treated with kindness and our orders were good portions and tasty food... until today. The music was loud, and I guess the server could not hear me well especially with the mask on, but she messed my order up, got very annoyed with me and gave me half of what I usually get. On down the line the portions continued to be small on my order, smaller than they've ever been before for our orders. I talked to the manager who happened to be first server who got annoyed with me. I told her it was the most stressful experience we had at Chipotle. The summary of what she said was she shouldn't be on the line but she had callouts, and that every other customer was happy. I did tell her I did not expect her to fix my order, but to be aware of how they make their customers feel. She let me know it wasn't their problem, but my problem and to have a nice day. At which point I left with no intention of returning. If Chipotle has changed this much then it's time to take my business elsewhere. read more

Visited for lunch. The line moves quickly, but you better know what you want once you get to the front. They push you through quickly, which could be misunderstood as rude as previous yelpers have mentioned. Good was well stocked. This chipotle was very spotty when they first opened ( as any restaurant would be) but they have since cleaned up their act quite a bit. Food is good - dont get the guac it isn't worth the $$ they charge $1.80 for a spoonful. Otherwise, good place to grab lunch. read more

I ordered chicken, and they gave me steak. Then they told me I just had to deal with it because they were too busy to make it again. They still charged me for a steak burrito and it was terrible quality. I've had really good chipotle and mediocre chipotle, but this was extraordinarily bad. Also, they were out of 2 of their 5 sodas at the soda fountain. The girl who rang up my order was very friendly, but she couldn't save this train wreck of an experience. Suffice to say, I will not be returning. read more

This is by far the worst Chipotle experience I have ever had. Placed an order at 11:15 and was told it would be delivered by 11:51 am. Didn't arrive until 12:32 pm. My food arrived ICE COLD. No way I could place in the microwave since I ordered lettuce in my bowl. I contacted the store and was told it was already picked up and there was nothing they could do. I contacted the driver and he was lost and spoke minimal english. I tried contacting DoorDash with less success and was told "We apologize for the inconvenience, but nothing we can do". What type of service is this. Chipotle used to be my weekly lunch run plus twice a month on the weekends, I will be looking elsewhere for my lunch and weekend visits. Seems like they care less about the business and more about the revenue. Don't bother eating there anymore! read more

Just ok for me, we waited in line for over 45 min and the employees were not friendly. if you ask a question be prepared for a rude answer. They ended up over filling my burrito and couldn't get it wrapped correctly and it turned into a sloppy mess. Food was ok but I had higher expectations. read more

Don't like this Chipotle when compared to Northern Va Chipotles. They only give 1/2 the food as other Chipotles. The reduced serving sizes are frustrating. Will not eat there anymore. Wish the Roanoke location was like other locations! Large serving portions made Chipotle! This location is very different. read more

Good food. But don't expect any special treatment. The lazies won't go to the back and get extra cilantro anymore. There are few employees that are nice and have lasted but everyone else are jerks and have a high turnover rate. I don't know why this Chipotle is so different from the rest but it's a shame that it's the only one around because Chipotle is usually so good. read more

During the Covid-19 me and my family of four we ordered online for takeout and when we got our food and brought it home there was half of the normal portion very little wilted lettuce, all the toppings were little to none, all five of us order fajitas and got none, also with three vegetarians one bowl was very spicy and who knows if there was meat. So we called there manger and got a refunded meal thankfully, so we went down to the restaurant and saw the workers that were around food didn't have any protection no mask no gloves ( not to ease drop but there was this one guy who hand food in his meal) but that's not my story to tell. This is very very good to know that we were try to support a local restaurant during this tuff time and this is how they serve us, not going to be going back soon. And we didn't get any chips and the order was prety expensive and got half a bowl for seven dollars. read more

Amazing like always. There was a very short man that kept talking to me about how tall I am.

I first went to Chipotle down in Orlando, Florida and fell in love with the vegetarian burrito and fresh guac. I was bummed to be back up in Roanoke and not have one. Then the newspaper declared one was a coming. Food quality is great. The only problem with the Roanoke one is that lines can be super long. If you can avoid the lines, enjoy. read more

Delicious. It's like Mexican crack... not that I've ever actually had any. It's a little intimidating at first since it's loud and you have to tell them what you want assembly line fashion like subway (although Subway s much more sedate) but you can actually order online ahead of time if you want. I do wish it was a little cheaper, but I'm willing to treat myself sometimes. The semi-healthy aspect is nice too. read more

Not the greatest. Each time I go I try something different in hopes I will love it, no way. Soft tacos are squished in foil. By time I get home, 7 minutes away, they are cold and soggy. The meat is very good, but food is skimpy to say the least. Maybe half a tea spoon of sour cream or hot sauce. Whats a taco without onions, not here. Want rice, tray empty,same with beans. There has to be a better way to pack up take out. Food is ok but does not match hype. Oh, I emailed the store to complain about soggy taco. The manager did call me back but said they will try and do better next time. It wasn't. Next time, am going toTaco Bell read more