The staff helping you in the line are usually nice, and of course, they are fast. The food is consistent with all other Chipotle locations. I'd say the most inconsistent food item is the chips. They should be warm and crispy, and taste fresh, but it's not always like that. Portions are big and their $3 added guacamole is a must. A few times a year, they have different BOGO deals. Some are only thru the ap, so it's worth getting. We always get our food to go. This location, needs some work on keeping the dining room and the drink area clean. read more

I visited Chipotle Mexican Grill in Sacramento, CA [4001 Freeport Blvd] on Thursday, 01/15/26, in the afternoon. I placed an order for catering to feed a total of 20 people for my business meeting. The pick-up time was set for 1:45 PM. The order was not ready when I arrived. I waited until around 2:15 PM for the order to be complete. One of the staff members gave me a free drink for the wait time and the inconvenience. Parking tends to be quite a challenge for this location. Luckily, there was one stall available for the catering orders that had a 15-minute parking limit. Otherwise, I probably would have struggled to find a spot because all of the spots were taken. Overall, I do like how Chipotle does catering. It is always a crowd-pleaser for my business meetings. However, I may look into doing catered orders from other Chipotle locations, given the potential difficulty of parking and additional wait time. read more

Chipotle Mexican Grill - Chipotle building - Fast Food Near Me - Sacramento, California

I'm not sure why this Chipotle has such a bad reputation on Yelp. It's one of my favorite locations. I've been here at least three or four times to order a burrito bowl with al pastor, white rice, pinto beans, fajitas, pico de gallo, corn salsa, medium salsa, sour cream, guacamole, cheese, and a little lettuce. I only had time for one meal in Sacramento, and out of anywhere I could have gone, this was where I chose. The line has never been too bad. Once or twice, they were out of one of my favorite ingredients, but recently, they've had everything in stock. Customer service is clean enough, lobby is clean enough. There is plenty of parking right out front. The ingredients are always fresh and delicious, and it's a lot healthier than a lot of other places you could go out to eat. I love Chipotle and will probably continue to stop by this location when I'm in the area. read more

Chipotle Mexican Grill - Burrito bowl - Fast Food Near Me - Sacramento, California

Ella that assembles the food is awsome very respectful and on and about her business pays close attention to detail. Thank you for you great service read more

Unimpressed. Hadn't been to Chipolte in years so decided to give it a try. The menu is extremely vague on pricing. You won't know what you pay until you get to the register. The food itself was overly salty, mediocre and the meat was dry. There is no option for a smaller serving other than a platter size bowl or a huge burrito. I will not be back, there are plenty of better options in the neighborhood. read more

Felt like I overpaid for this. meal. In addition to meat in my plant-basef order, poor quality of lettuce in my bowls, the missing chips from my order and the crappy taste of the chips that they gave me was what broke me. I was unable to explain all of the issues with my order. with the chatbot...I am not a fan of the chatbot, the choices of way to address the issues we were having, as well as the difficulty with reaching out to a human. read more

Horrible customer service. Eleanna and The rest of the women at the front were not welcoming at all--they didn't greet customers, made no effort to be friendly, and had unpleasant attitudes the entire time. There were no smiles, just constant negative energy. On top of that, they were very stingy with the food and seemed irritated when I politely asked for more. To make matters worse, several food trays were empty. The only bright spot in the experience was the male cook, who actually had a positive attitude and was respectful. If I could give 0 stars I would. I asked for more chicken and she said it would be double and I said okay. She only gave me half a scoop of chicken and charged me double chicken. read more

This location has good food, service with an attitude and take take orders are almost always incorrect. I have been going here since it opened. Been going down hill as of late! read more

Had a concern if this is BLOOD on my burrito. I decided to call the Freeport location and was met with a robot speaking to me. I requested to speak to a worker but the robot was unable to transfer me. It sucks having a concern over my food and the manager being too lazy to have the phone on to pick up. I know someone who used to work here and got told how the salsa is not that bright red and even told me it may be blood. They also added how the gloves break easily which adds to my worries that someone's blood was on my burrito. read more

Chipotle Mexican Grill - Burrito - Fast Food Near Me - Sacramento, California

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First time back since 2023. Asked for extra rice, but got 2 tablespoons instead.......... It's damn near soup from the bean juice and lack of rice....... Ordered chips and they are STALE!!!! What a waste!!!! Even the Izzy wasn't cold. They really need to do better for future customers or risk shutting down locations like Starbucks...... read more

The food is good but the service and staff aren't friendly people. The old ways to forgive a mistake are over. My daughter requested a chicken quesadilla and received a cheese quesadilla. I informed the staff and they didn't fix the issue so I had to go back in line for a refund and repurchase. I asked if just a side of chicken can be provided but they still had to go through the line and transaction. If they would've gotten the order right the first time I didn't have to spend an extra 30 minutes. The staff here sucks! Order to go and make sure to check your order. read more

Service was terrible food was terrible overall was terrible and was rushing to make our bowls and it just tasted like cheap products

This location has the worst customer service. I've been here twice and won't be coming back. The first time, I arrived around 9 PM, and they had already cleared out most of the food in the main prep area--even though they don't close until 11. I saw a worker turning off the burrito press and cleaning it, while the food toppings were already put away. When we ordered a burrito, they had to warm up the tortillas in the back, likely in the to-go prep section. They also put up an "out of order" sign, which made me wonder if it was just to keep customers from using the area after they had already cleaned it. The second time, on a Friday at 9 PM, the same thing happened. I ordered a burrito bowl, and my partner ordered a burrito. As our food was being prepared, a worker came over, turned off the burrito press, and started cleaning it. Once again, they had to heat up our tortillas in the back. I don't understand why they start shutting down and putting things away so early when the store is open until 11 PM. I've been to other Chipotle locations (like Delta Shores) around the same time, and they don't do this--or at least, I've never seen it happen. This will most likely be my last visit to this Chipotle. read more

Garbage service, workers treat customers like trash, Makayla literally took my bowl and threw it towards the trash can and told me to leave because I asked to speak with a manager. They talk over you and don't listen to your instructions on your food... read more

Currently having a hard time finding a reliable Chipotle every three months when I have a craving. The ones closest to me all seem to be having a struggle fest. Food quality is meh, customer service is bored with a side of meh, and order accuracy is dropping. Chipotle used to be a decent spot to get a complete meal for cheap, which for me now that I'm vegetarian, is usually the burrito bowl. It's even easy on the calories unless you add a bunch of extra crap. Since nobody asked, I'll list my burrito bowl build: rice, beans, mixed roasted veggies and/or sofritas, a little sour cream, pico, cheese, and if I'm feeling saucy, guacamole. I like their guac for whatever reason. It's the lime and onion tang. The chips tend to be on the salty side, which is a bummer since they are tasty otherwise. Sometimes I go crazy and order tortillas on the side to make my own tacos. Recently my beloved and I came in here for a quick dins on the way to trivia, feeling the siren call. I've given up on the Midtown location by me, so we tried this location by him. Twas sadly a meh experience. I did my aforementioned build with both sofritas and roasted veggies, since I had a hunger. Also ordered was one scoop of guac in my bowl, and a side of chips. My bowl tasted fine until I was mostly done (of course moment #1) and saw a part of an onion butt that looked like it was swiftly headed to the rotten side, and some bell pepper bits that were charred...one of which was in my mouth so I had to extract it as daintily as possible (fail) because gross. I am trying to reduce ingesting carbon emissions. I don't think I'll order the mixed over-roasted veggies again. My sofritas also tasted kind of off from what I remember them tasting like in the past. To top off this less than stellar visit, right as we were getting ready to leave (of course moment #2) I noticed I was double charged for the one scoop of guac I asked for on top of my burrito bowl. Sigh. We didn't want to be late for trivia and neither of us are the type who like to dispute such things, so we didn't try to get them to fix this. Also, we had eaten most of our food. Hassles on hassles, thought we. I will not be back to this location. Ramendou and Falafel Corner are right here in the shopping center if I am here and have a mighty need. Bathroom Report: meh Parking: small lot, tight spaces Vegan Corner: meh, can be done with heavy modification, sofritas used to taste good, but look at that receipt closely after read more

Chipotle Mexican Grill - Sofritas bowl with lots of extra stuff oops me hungry - Fast Food Near Me - Sacramento, California

Spent $40 for 2 salads and guacamole and chips. The good - food was ready on time. The bad - ALL the food. The salads had NO lettuce, the rice was hard in both "salads", the carnitas was dry, the guacamole was terribly salty and the chips were stale. It's been a long time since I've been here - didn't know it went so downhill. Bye, bye!! read more

I'm a regular at this location so not giving it a complete 1 star review but picked up an online reorder this evening. Wife had ordered a veggie bowl with her normal selections. It was a reorder as well so we did not change her order from the past. Got home and found out they did not put lettuce or rice in her bowl...... pretty lame looking veggie bowl and small. Tried calling and you get redirected to their automation system. They route you to the confirmation email to submit the issue. Their automation bot "pepper" then tells you to go in person to address the issue.... I tried calling again and asking for a representative but the phone line claims the store is now closed which they are not... frustrating situation when they rely on their poor automation systems to handle their mistakes. Maybe it was for the better since the lettuce on my bowl looked wilted and old. read more

Staff is great but always extremely busy and harried. This location is regularly understaffed. I recently came at 430 pm on a Saturday. This location had one poor woman working the service line, with a queue of customers to the door. The back of house was helping where they could, but they also had work to do. This is commonly what I see at this location. Staff the location adequately. Don't treat your employees this way. read more

this was horrible! they are so rude and i will noy be coming again. i asked multiple times for extra rice and she would give me like a half spoon full every time and smirk at me. also they were so rushed even though NO ONE ELSE AT ALL. and an old man needed to use the restroom and he was clearly having a hard time and they EEFUSED to give him the code so i had to get it for this poor guy. 0/5 horrible experience and the food tasted bad read more

Chipotle sucks and this location can't get orders right. Ordered a salad and got very little lettuce. The "salad" was mostly pico. They also forgot the dressing. How difficult is it to fulfill a simple order? This place is a rip-off. read more

By far the worst Chipotle location. They also, opened late and tons of customers were outside the door waiting past the open time on Saturday, dec 6. I Placed an mobile order for a burrito bowl with Carnitas and asada meat combo. Got home, opened the bowl and it was not even full. There were 3 stripes of asada and a few pieces of carnitas and no sour cream. What a disappointment! read more

This place sucks, chicken was dry no flavor beans had burnt beans and mixed with it. The Sather was dry and no flavor. It was horrible.

As someone who works at a different Chipotle location, I feel the need to speak up about the way this store is managed--especially under Jasmine C. Valencia. The organization here is incredibly poor, particularly when it comes to training and scheduling. My boyfriend was brought on as a new hire and received little to no proper training. When he was finally trained, they scheduled him for a shift that he had never even been trained to handle. They then left him to figure it out alone--and ultimately blamed him for mistakes that weren't his fault. What's worse, he was completely left off the schedule for three straight weeks without communication. They had also failed to pay my boyfriend properly for the amount of hours he had worked when trained. When he had brought it up to Jasmine a total of 3 times(3 days in a row)she refused to respond. When he finally was scheduled again today, they had changed his shift with no notice. This kind of treatment is completely unprofessional and unacceptable. As someone who works at a different location, we focus on training employees closely and communicating diligently. This location obviously lacks such care and respect for their staff. If this is how the managers of this establishment treat their own employees, it really makes you wonder how much respect and care they give to their customers. read more

This is the worst chipotle I've ever been to. Ordering in person the staff makes me feel like I'm stealing for asking for extra rice. Ordered online and received the skimpiest bowl I've ever seen. I don't think I've ever had a good experience here. Negative stars if I could. read more

This is the worse location ever , I just walked out of there irritated We all know Chipotle is notorious for skimpy amount of meat portions they give so that's expected, but come on she but like 4 steak cubes in my bowl . Then got down to the lettuce was brown as hell , now that I have never seen at any chipotle before , it's usually always fresh. It turned me completely off . When I told the lady she seemed offended in like you don't see that it's clear as day ! Smh never again at this location read more

This place is consistently late with my online orders. Their staff and manager, Jasmine clearly don't care about customer service. They also cheat their ordering system, they say my order is ready when it is not ready and has not even been made. read more

Absolute worst burrito ever! Order two beef asada and only came with 6 strips of meat and all ruff and chewy. Can't even eat it. Had to toss it and just ate all the veggies. Smh Will never go back there ever! read more

I saw a roach in the food case. I notified the employee and the showed my pictures because the roach had already scurried away by the time she looked over. THEY CONTINUED TO SERVE UNWITTING CUSTOMERS this food as I offered to email them my pictures to share with exterminators or management and insisted that they should not be serving the food. They do not care for cleanliness or for your health and safety. Debris and sputum from roaches can make people very sick, on top of it being nasty. I'll be reporting to the county and won't be returning because even if they take care of it this time, their standards are not right. read more

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7 pm they were busy, they were out of quite a few things that you either had to wait or change what you wanted. I hate it when they slap the beans on your tortilla and it's so wet !!! I specifically asked if he could drain the beans and that surely pissed him off he was so dramatic when he put the beans on my food. Very stingy with cheese I was willing to pay for the extra pinch of cheese, read more

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Food quality is good but they are ALWAYs out of something, and if they do have some in the back it's for online orders. Service SUCKS! Employees are RUDE. No CUSTOMER SERVICE what so ever. Ambiance, eh it's ok. Never stay since half the time I'm not happy with the service or food. I feel like ALL chipotles are starting to have this same pattern. read more

Workers had an attitude while ordering food ! I had to ask for more portions and employee made me feel like I was in the wrong. Another employee had to take over ! Very rude read more

The food is same as other chipotles. Service was ok. My issue was with the fact that if you would like to add more than 3 items to your salad you will have to pay $1.60 for every item you want. No where is it stated not in the restaurant or website. I was told that the new CEO for Chipotle has made that new rule. I texted them right away and was informed that Chipotle let's each restaurant make their own decisions on if the charge for more than 3 different items on their selection, they also decide if it .30-$1.30. This restaurant charges $1.60. I have never been informed of this at any chipotle and I have been to several in Southern and Northern CA not even in Las Vegas or the East Coast. I just wanted to inform everyone about the policy at this Chipotle so you don't get surprised like I was. read more

Seriously, Chipotle? $16 for this tiny steak bowl? I could barely see the meat! And where's my damn lettuce! I love your ingredients, but lately the portions seem to be shrinking while the prices keep climbing. Come on, guys! This isn't a gourmet steakhouse, it's supposed to be fast, casual, and filling. Get it together, or you're going to lose customers who are tired of feeling ripped off. read more

Not setting my Doordash or Grubhub to this location anymore. I used to love this location but I have noticed on my orders the meat seems less than a spoon full but my last order was about 5 pieces of chicken and did not even taste like my usual honey chicken that i selected. I think they did not have enough on hand so they gave me the regular 5 pieces of chicken. But they did fill it with a lot of rice this time. Last time I walked in they ran out of a lot of items so we had to pick other options and they took a long time, the line was very long which I never seen before. They kept pulling out the empty metal trays on to the table behind them...pretty stacked. I just think it's best I switch my location at this point for walk inn and delivery. Maybe I will return but not for a long time. read more

i've NEVER had an experience like this from a SUPERVISOR/MANAGER, NAMED MARIA. I've went to Sac City for years, but this was my first time back in a while. we moved down the street and i always loved spending lunches here and nearby. this location always held a heart for me for 3 years, but coming back was probably a mistake. we understood they closed at 11pm, but when we got there at 10pm the supervisor, maria took the sweetest time of her life even though she saw us. took her 6 minutes to DRY HER HANDS. WE ALREADY FELT UNCOMFORTABLE AND UNWANTED THERE. LIKE WE WERE TRESPASSING, that's how bad it was seeing her and her horrific customer service skills. when she finally took our order saying "what do you want". i was already like, what??? as we ordered a burrito and bowl i asked her if they had vinaigrette, she legit screamed to hear staff "DO WE HAVE VINAIGRETTE!". As she rolled my bf's burrito, she got upset because she couldn't close it, like it was our fault??? she then said "ugh!!!". disgusting. her employers were so sweet to her and couldn't saying anything rude because she was the supervisor. maria and the chef were joking around and talked, as they both made jokes, maria looked at him in a disgusting way and told him to shut up. He was probably one of the best chefs in the chipotle industry that had great customer service. as we were brought to the register, maria told her employee "here, you do it." at the register. i was absolutely stunned on how a SUPERVISOR can be like this to their employees. it's freaking disgusting!!!! maria caused another issue, i asked our cashier who is the supervisor on duty right now? she looked at maria and didn't say anything more. our cashier, for some reason, looked disturbed and scared of her. i can't stand people like this. i can't stand the fact how she has not been fired. i hope the chipotle team sees this, investigated, and fires her. i never hated a chipotle, but this one, i hate it because of her demeanor. never again. truly disturbing and pathetic with her as a "supervisor". maria, i hope you understand that if you loved working here, you wouldn't act like this. if you don't like working here, then leave. i hate seeing people in customer service with bad service!! read more

Chipotle Mexican Grill - "SUPERVISOR" MARIA. DISGUSTING ATTITUDE TO CUSTOMERS ANSWER HER EMPLOYEES!!!! - Fast Food Near Me - Sacramento, California

Food was coo, shout out to the Latinos on break you can tell they prepared everything this morning. Also the woman up front did not acknowledge me at all both of them it was frustrating they walked right pass me maybe I blended in with the wall idk but yea not coo read more

I would leave a quarter of a star if possible. We have had sporting events across the street for the past three months. We have gone twice a week during that time. On every occasion, they have had only the basic chicken, none of the "limited time meat" tri-tip or steak. One night last week, they had no tortillas. Then last night when we went, they had no cheese. I asked them if they were going to have cheese or meat anytime soon, and I was told "the guy who does that is on his lunch break",, with no offer of a solution. I would expect this if we were trying to order near closing time, but they close at 11PM and we have been getting there at 7 PM. A few of the gals who work the counter are very kind, but overall the attitude is horrible, the food selection is sparse, and you feel like you are being a bother, just by being there as a customer. I highly recommend not going here unless you want to eat some dry pieces of chicken that are left at the bottom with no tortillas, and no cheese on a regular basis. read more

Loved how close the location was but they always have workers with the worst attitudes. You walk in and are met with rude or apathetic behavior. Once in a while you'll see hospitality from one person. Always forget something or skimp you out even when you ask for more. I'll come back now and again just to be reminded of why this location is not worth my money or time. read more

I finally got to a store only to be told they don't have brisket! I was disappointed but wanted to try the food anyway. What I bought was a steak plate and a chicken burrito. I was not aware that the guacamole was an extra cost. They didn't have prices for some items. Overall I can't eat all of my burrito and I will not be going back there read more

I probably won't be returning to this location anymore. I don't normally eat out but decided to get chipotle for dinner instead of cooking. It seems like they're being greedy with the portions. I only get rice, beans and chicken in a bowl, but it looks more like a child's plate. This is the second time this has happened at this location. I recently went to another chipotle location for lunch one day and I even had leftovers for later that day! Which never happens on Freeport. read more