Their prices are higher than the other location i frequent . I enjoy their reasonable price for the original Pollo bowl. But it is still slightly higher than other locations. The overall rewards for El Pollo Loco sucks. I used to earn a free Bowl often. Even with the amount of times I come to Pollo Loco I still haven't earned a free bowl. I hate the fact that the points expire, that makes absolutely no sense. I know that has nothing to do with this particular location but I'm rating overall. Staff was nice as a there was barely anyone inside. read more

I was driving around this area and decided to stop by and have a quick bite. Today they were having a $5 2 piece combo meal special celebrating 500 stores nationwide. The food came out really good. Chicken was hot, moist and tender. I chose rice and corn for the sides plus chips. Service was quick and friendly. The restaurant looked clean and bright and airy. read more

El Pollo Loco - Mexican Near Me - Sacramento, California

Best grilled chicken in town. Food is fast and healthy options for all. Staff is friendly and greeted upon arriving "Hi Welcome in" restaurant is clean and well maintained... read more

Food is ok. Staff were friendly. I ordered online & picked up. Food was ready when I got there. Ordering online is easy. Entrance is interesting as you have to walk by the drive through line to get to the front door. read more

See all

this El Pollo Loco's staffs are very friendly , especially drive thru staff Jamie with his warm greeting. He needs to be recognized! The service is excellent! read more

Contrary to some reviews, we like this restaurant. The food is consistently flavorful and is a good value (especially with a coupon or family deals). There's plenty of parking and the open dining area is spacious with plenty of tables and chairs. The service staff are friendly and ready to take your order. read more

El Pollo Loco - Chicken burrito combo - Mexican Near Me - Sacramento, California

As always great service, fresh and delicious food. This is in my opinion the best ran El Pollo Loco in Sac, I will continue to say that time and time again. The manager is awesome and always gets us with a smile. Establishment is always clean, good is out fast, and fresh. read more

El Pollo Loco - Mexican Near Me - Sacramento, California

See all

Get a greeting as soon as you walk in the place. Good healthy chicken options made fresh... the bowls are a great price for a good sized meal. I also enjoy the chicken with side of beans and rice and I also the tasty burrito selection... if you enjoy salads well those a good as well.... the salsa is good with choice of red or green and spicy if you like that. I usually go through the drive up window and the service is always fast. read more

Just save your money and buy somewhere else, almost 15 dollars for this DOBLE chicken tostada in which you can clearly see there's like 5 pieces of chicken in it. Expensive low quality and less food for more money. read more

El Pollo Loco - Doble chicken tostada - Mexican Near Me - Sacramento, California

i ordered a pollo bowl in the drive-thru. ordered it with very little rice, no onions, add cheese and sliced avocado. what i got was extra rice, onions, but no cilantro and avocado salsa, noavocado slices ----- yuck! i did get the cheese and creamy cilantro sauce that i ordered, but it tasted rancid, def not fresh. never again!! does the staff not double check before bagging???? clearly not! read more

Corn does not go in a Fit Bowl. The human body does not breakdown corn very well, so it's horrible for your digestive system. I bought a Fit Bowl and it had so much corn. I don't even eat corn and don't like the taste of it. Moreover, it is gross. I didn't realize corn was a part of the bowl. It was too far from home to take it back, therefore I picked all the corn out. In addition, it was not packaged well and the juices were in the bottom of the bag. And, the dressing was all over the place. I should have read the reviews first. Couldn't even finish the so-called Fit Bowl. read more

El Pollo Loco - This is the corn that I picked out of the Fit Bowl. - Mexican Near Me - Sacramento, California

This location has one of the best services available when it comes to providing food to their customers. I would eat there again. Had to get the family meal special to share with my friends. read more

They changed their "earn points " system which no longer lets you scan your paper receipt. You have to use app and scan at time of purchase. That's fine if the app is working!! Last few times, it has not been working!! read more

It's like they want to rush you out!!! They don't put what you ask for in your bowl!!! Listen to the customer who is ordering their food!!!

On Monday my boyfriend, daughter and I stopped by their drive-thru for a quick dinner. I couldn't be more impressed by the customer service and quality of the food! I'll review each item we ordered below! *New* Double Protein Mexican Caesar Pollo Fit Bowl~ My boyfriend said the bowl was really good, he loved everything about it! Order this keto friendly bowl! *New* Double Protein Avocado Pollo Fit Bowl~ What a delicious bowl, filled with fresh ingredients, flavorful chicken and delicious cauliflower rice, which you wouldn't know it was unless I told you! Order this keto friendly bowl and thank me later! Mac & Cheese Chicken Taco with a side of Black Beans~ My daughter loved it and shared some with mommy too! It was that thick and creamy Mac & cheese and the chicken was cooked to perfection, this is one incredible kid's menu! What will they think of next!? Order this and thank me later! I would highly recommend this location and we will definitely be making a return visit in the near future to try more of their menu items! read more

Don't ask for double extra sour cream they will argue with you to not give it to you! Other then that the foods good!

There food is horrible they give the wrong order and there be hella cold . Stay away from here

I was very satisfied today with food today. It's been awfully hard getting fast food that I like lately, foods been getting expensive & smaller portions, but I was very satisfied with my double chicken tostada bowl today, thankx so much. read more

El Pollo Loco - Double chicken tostada bowl - Mexican Near Me - Sacramento, California

See all

Horrible service. I do not know what has happened in this location but the quality or service has decreased as the years go by. I used to go almost every weekend, then it was once a month, then it was once in a blue moon, but after today it will be never. Forgetting items of my order, not giving me a receipt, not taking app coupons and shrugging your shoulders like oh well can't do nothing about it, having an attitude with a customer are a few of the reasons I won't be back. I will drive to a further location if I really want pollo loco, but it's not like they have anything out of the Ordinary food wise nonetheless I am done with this location. Crazy thing is I have a lot of empathy for people who work customer service especially fast food because I did it! I know what it's like so just know it take A LOT for me to go as far as to post a review If you absolutely need to go it's seems like the morning crew have an extra set of "bitchy" doses so go in the evening or late afternoon including weekends. read more

Full disclosure I only order 1 item the double chicken avocado salad. This location hands down gets it right EVERY TIME!!! Although I live much closer to the sub par location in delta shores, it is worth the drive even while gas is $7/gallon!!! read more

El Pollo Loco - Double Chicken Avocado Salad - Mexican Near Me - Sacramento, California

The food is good can't complain BUT THE CUSTOMER SERVICE!!!! Is not on point -no Greeting With an extremely bad attitude rolling her eyes when asking her a couple questions NAYELLI needs some re training or but in the back . read more

El Pollo Loco - Mexican Near Me - Sacramento, California

Don't go to this location! You spend $50 on salads and they refuse to give you an extra dressing unless you pay! I "used to" come here a lot. But no more! I spoke to the manager and she didn't even want to make it right with one extra dressing... she said it's policy! Bring back the old manager. He knows how to run a shop and take care of customers. If you think this is petty - it's about principle - not about 0.40 which is worth more to them then returning customers. read more

Beware of this place they have maggots stockton blvd and 47th on there chicken , went today 12/12/21. I hope they shut them down . Serving rotten chicken all because of there lazy workers they have up in there that dont do there jobs properly . The manager is a joke called her and she said oh can you bring me the chicken so I can see , I would t be calling you if there was nothing in the food seriously did she really think I was going to drive up there again to get my 30 dollars back . She can keep those 30 bucks she might need them later. All im saying if I get ill they will be responsible for my medical bill. read more

El Pollo Loco - Maggots - Mexican Near Me - Sacramento, California

5 stars for this El Pollo Loco! Every single time I've come by to get a chicken tostada salad I get great customer service, friendly & professional service! The staff gives great service, the food is hot and fresh and always served quickly. read more

Alright. So, today one of my co-workers ordered El Pollo Loco and used DoorDash to have it delivered. The delivery driver hopped out of her car and just handed me the bag of food and said "thank you!" I went straight into the break room and started eating. 4 piece combo with mashed potatoes and broccoli. It was really delicious. My co-worker Jack walks into the break room and he's all "is that my fuckin el pollo loco?!?" as I am just SHOVELLING mashed potatoes into my face. I said, "bro, did we get the same thing!?!" Jack was all, "bro! I saw that my order was delivered! You're eating MY lunch!" Not wanting to seem like a thief, I doubled down on my original defense and I was like, "bro! We must've ordered THE SAME THING... you've GOTTA believe me." At this point Jack starts looking around the office. Naturally, being a good co-worker, I help him look for the lying son of a bitch who took his lunch and after 20 or so minutes of searching I say to Jack, "hey, bro. I'm sorry someone took your lunch. We can split mine if you want." Jack looked at me and said, "bro. Thank you." We talked about EVERYTHING on this shared lunch break; Jack told me about his plans to start a family, his hopes for the future and his ultimate dream of competing on American Idol. I gotta be honest here, once Jack started talking all I could think about was that delicious flame grilled chicken. I know I have many flaws, but eating chicken isn't one of them. Thanks again El Pollo Loco! read more

Super confused why this place isn't rated higher. I'm not sure I've ever reviewed a fast food place, but I felt compelled to review this location! I came by for a late lunch and had the Pollo Bowl combo with chips and a fountain drink for $5. The chicken was excellently cooked and seasoned, a hefty portion for the $5 price tag and it was a nice amount of rice and beans (but not too much as filler). The toppings were fresh and delicious. I was pleasantly surprised at the amount of food for the price, let alone the visible quality of ingredients. The service was fast and polite. I think my cashier was new and was being guided by the manager in a kind and unobtrusive way. My food was ready in about 2 minutes, barely enough time to get my 37 salsas from the condiment bar. EPL is a great option for "fast food" because you aren't incredibly limited on options if you're trying to be healthy or just not hate yourself afterward. It's not one of those places where you can only get a dressing-less salad to stay under 600 calories... you actually have options here. They definitely seem to be shifting to cater toward lifestyle diets like keto and paleo, which I don't follow, but it's helpful for those who are. read more

As a drive-thru customer we had a bad experience at this location today around 7pm we ordered 2 Family feast orders, we where ask to park or either come in because the order will take about 30 minutes and we pay and walk in to wait for our order, then after 30ish mins of waiting we realized that other #'s after our # was being called, like literally people that walk in and sit after us was being called it was # 77 when I then went up and the manager said what's your # 61 look up confused and said about 15 to 20 minutes more sorry I was like "wow" our order was the last one hanging everyone's else note was gone and yet our order wasn't ready yet, this manager ANEL to be exact did the bad choice to give everyone else food before us just because we order more food like it doesn't make any sense bad management! Smh she was the one calling orders read more

They're pretty vegan-friendly and the staff is usually pleasant. We've been going to this location for the last two years and now we live less than a minute away. read more

I never was thankful for an el pollo loco til this year. There veggie burritos really just shit on taco bells power veggie burrito. From the amount of veggies the temp and quality of tortilla to the customer service. Thanks yall for dealing with me and my detailed burrito order lol read more

Yesterday we ordered the double chicken nachos. The chicken on it was very dry, as far as the Queso Blanco there was about a 2 tablespoons on it. Differently did not look like the picture, what food does? read more

El Pollo Loco - Mexican Near Me - Sacramento, California

I ordered a delivery from El Pollo Loco. The online activity showed it was delivered, but it never came. I complained to the local and national sites, they both apologized, but the money has not been returned to my account. read more

The staff and managing staff here is pathetic. Their credit card system went down and they won't even honor the order that was placed because we didn't have cash on us. They fuck up our order every time we go there and they still can't just give us the food. It's your system that is malfunctioning.. Not my problem.. the food was already made and they asked if we would leave and come back with cash? Are you kidding?? Quick update: "their system isn't working" but yet our card was charged twice. Awesome. Paid for something twice when I got nothing. Sounds about right for this place. read more

Nope doesn't matter which one you go to. Still gross and dry chicken. Lesson learned!

Not bad. It's just crowded when I went here at the Drive Thru. It was one of those nights when I was done with school at 9:00pm. I didnt have dinner and I needed something to eat. I ordered one of the Chicken Quesadillas. I enjoyed it but the wait at the drive thru was ridicules. I think I was there for at least 20 minutes. I have no idea what was going on. I couldnt run away because there were already cars right behind me. I have to say though that the food I ordered was actually good. I have never ordered the other stuff on their menu except the typical chicken meals. The workers were really nice and also apologized when I finally got to the window to make my payment. read more

Everytime I've come here the drive thru is busy... Can you blame them?! I LOVE THEIR CHICKEN & their salads. Only reason I don't come here too often because it does get pricey, but you are paying for. If it wasn't for my pocket Id be here everyday. Nom nom nommmm. read more

See all

One of the best pollo locos in town. Not only are the employees friendly, but their food is delicious! They are always packed but it's worth the wait. read more

I've been coming to this El Pollo Loco for a while to get a quick meal. Today, I went and got 2 Chicken Tacos and their 5 dollars Chicken Nacho. When I got back home, I decided to eat my 2 tacos first. The first taco was okay. I proceeded to eat the 2nd one. As I was chewing, I chewed on something kind of hard. I thought it was maybe the shell. I spat it out and found a piece of plastic in my food. I've attached the photo to this review. This will probably be my last time ever visiting this place after this incident. What would have happened if I had swallowed the piece of plastic. read more

El Pollo Loco - I don't know what this is, but it was in my taco. - Mexican Near Me - Sacramento, California

My go-to place for a quick and delicious meal. Affordable, fresh, and always happy to see me as I frequent them a lot. LOL. Give them a try, the chicken is FANTASTIC! read more

Customer service is the main reason I keep coming back. There is a location close to my house and I rather come here. Great food and service read more

El Pollo Loco - Mexican Near Me - Sacramento, California

I placed an order through Grubhub and was very disappointed when I receive my order. I ordered two large mashed potatoes with gravy on the side I only received one. I ordered a family salad and got no dressing. I ordered a large side of pico to Gallo and got two small containers of mashed tomatoes. I got no hot sauce no jalapeño package no salt and pepper. I was issued a refund through Grubhub but I would not recommend using El Pollo Loco again read more