You have to be a paying customer to use restrooms. For me that's an automatic red flag. They also don't take any orders in person anymore, you have to order online and wait. Would've been nice to know before we got here so we could order it ahead. And then when we ordered online half of the things on their menu weren't available online. This chipotle doesn't cut it for me. read more

3 tacos to go. Tacos were close to empty! Maybe a bite and half tops that was not just shell. Huge rip off and don't care attitude for whoever made them. Awful. What a joke. Don't go here !!!!!! Inspect your food before you leave if take out. The three tacos combined did not have enough meat (barbacoa) for half a small taco. Picture makes it look much better than it was. Edited after Chipotle sent the link: The link was a huge waste of time after ripping me off. Automated bot that offered no help. read more

Chipotle Mexican Grill - Taco with no barbacoa and almost empty. - Mexican Near Me - Saint Louis, Missouri

Overall, I like this location and the staff is good. However, today I got chips with my mobile order and they were so stale. Just makes me wonder what else isn't fresh there? read more

Chipotle Mexican Grill - Stale chips - Mexican Near Me - Saint Louis, Missouri

wasn't wrapped correctly and food was overflowing. the service was mediocre at best and they were not precessional at all. read more

Chipotle Mexican Grill - hard shell tacos with rice, beans, tomatoes, chicken, cheese, and lettuce - Mexican Near Me - Saint Louis, Missouri

Idk who was working today (8/4/25) but they ATE DOWNNNNN the food was a 10/10 and they hooked up our mobile order they were amazing. read more

Chipotle Mexican Grill - Steak burrito bowl - Mexican Near Me - Saint Louis, Missouri

Went to chipotle today staff was nice as normal but the food isn't seasoned and it's normally seasoned same with the chips

This is honestly the nastiest chipotle I've ever been to and I've been to a LOT. Service is always absolutely awful. Usually rude. They are always out of something - fajita vegetables, steak, chicken... Housekeeping is terrible. Trust me - visit with low expectations. read more

Chipotle Mexican Grill - Nastiest chipotle I've ever seen - Mexican Near Me - Saint Louis, Missouri

I never write reviews, but after several experiences here I felt I had to. I can right after opening today looking forward to getting ships and guac, and it looked rotten. This location also has many hygiene issues and stated in other reviews. The only reason I come here is because I cannot reasonably get to another location, but my experiences here have made me not want to eat at chipotle anymore. My food has generally been good here but I never order online because I don't trust the food to come out well. Edited to add: the fact that you advertise an A rating from the health department on the side of your building is disgusting. I do not think I have ever seen a time where that rating would be justified at this location. I have personally had the same issue that others have said about literally having my burrito be dragged across a dirty counter. At least the employees were nicer than normal today. read more

Chipotle Mexican Grill - Guac right after opening - Mexican Near Me - Saint Louis, Missouri

So, I can confirm that this location doesn't deserve more than one or two stars! First, for my first order, a salad, ONE, somehow ended up being $25, and guess what? The food never even arrived!!! Ridiculous! Next, in my second order, I ordered extra veggies and extra lettuce in my chicken bowl...I didn't have any rice, any beans, so you'd think they'd give me a little chicken in my CHICKEN bowl! But did I get any? BARELY any at all! And did I mention that half of the few pieces of chicken I got were burnt?! Check out the picture! I can count the amount of "extra" lettuce leaves were in there! To add insult to injury, they say you get a free queso with any order over $10...TOTAL LIES!!! They said I had a "missing item" when I tried to put in the code, and refused to give it to me! My order was $14.50...and with delivery and "fees," as well as the higher guacamole price, this is what I got for $21!!! They also didn't even include any napkins or utensils, which I specifically requested!!! Get it together!!! And let's talk about their profit margin! It was up almost 14% year over year, almost double what other similar restaurants made! How, you may ask? Easy, blame inflation, give you the pity story that they have to pass on the costs to us, the customers, then they hike up the price, very disproportionately, and voila! Unprecedented profit margins!!! And most big corporations are doing the same thing! My suggestion....go to Jimmy John's! You get faster rewards, faster delivery, and double the meat for half the price!!!! This service and location, everything about this place is at unacceptable standards!!! Do better!!!! read more

See all

The workers would place a piece of aluminum foil down to make your food then they would drag it through that filth. The floors and tables were equally filthy. Taken on May 26, 2024 around 8pm. Makes you wonder if there was a manager or someone else in charge just allowing that mess... read more

Chipotle Mexican Grill - The food prep area - Mexican Near Me - Saint Louis, Missouri

See all

"Tip the staff" for my fu****** PICKUP order (sure why not) only to have to drive back up cuz they give you the completely wrong order. place sucks. They ran out of shells so they couldn't replace my order. read more

Gave them a second chance. Honestly my worst decision when it comes to ordering food. If someone from Chipotles Corporate team were to come by, they'd be shut down. Ordered online at 10:30, had to wait outside until 11:07. Staff very disrespectful and do not care what so ever about your food. Also the inside is very dirty. Looks like no one cleaned anything the day before. The only reason I give it a 1 star is because the food wasn't cold. Never giving this place another chance haha Just realized they gave me a burrito bowl instead of a burrito. When I told the manager he told me it was the same thing like I was stupid haha read more

Chipotle Mexican Grill - Mexican Near Me - Saint Louis, Missouri

Horrible system. Ordered online for pickup and I get to the store, they have one person doing all carry out orders with 10 people standing there waiting. Then they have 7 people doing walkins and almost nobody is walking in to order. I ordered 15 mins before arriving, 10 walkins have orders and left before my order. I'm still waiting going on 30 mins read more

Someone stole our online order! What an awful experience. We arrived after a late work day to pick up some dinner. First of all, the area is right near the highway with some not so pleasant lurkers. Then when we arrive, we had to wait for them to remake our order because someone stole it. Would really wish they did a better job keeping track of people coming in and out. Only redeeming star is that they were apologetic and the employees offered good service. read more

The service was alright. Out of the 3 people that served my friend and I one of them didn't even acknowledge our existence. The other two were kind. The food is the main reason for the review. Nothing seemed to be seasoned. It was incredibly bland and dry. read more

The food is typical. The service on the other hand is not that great just depends on the individual staff. I've had experience with lack luster service and small "I don't care" portions. I have an issue now with a fully loaded 25.00 gift card that "won't go through" then the manager says there's nothing I can do even though their automated number is saying there was a full balance. No one in corporate is able to help. The website "pepper" assistant was no help. The live agents were no help. Then I get an email for proof of purchase. For a gifted gift card, really?!?!?? The store itself is a typical chipotle, a bit dirty but typical atmosphere Even the "response" for this review is unhelpful!!! read more

Do not visit. I reported this today when I noticed other reviews with pictures that matched my experience on 5/19. This place needs to be shut down & a total cleaning overhaul & staff training put in place. It's disgusting & doesn't not deserve to be in this beautiful iconic location. See someone's review from 5/26. It's my exact experience! read more

I posted a review a year ago. Nothing has changed on my visit today. Huge mistake. Into the trash it goes. If you'd like I can come in and train your people how to make edible food you'd be proud to serve. The $10+ I spent would have tasted better read more

Went with my daughter she ordered her food went down the line to wait , I was next, server attempted to pass me up and take next in line I had to step in and be acknowledged to get my order in; then wanted to order a quesadilla for grandchild and was told by, they could only be ordered online, at which time my daughter asked and server told her "oh yes if you order meat on it you can place order" server was very rude. Cashier was pleasant. Whole establishment dirty, tables, food prep area, and staff running around crazy no communication between them. Been a customer for quite awhile in different locations. This is the worse one I have encountered, will definitely not return to this particular one again. read more

This is the worst chipotle I have ever been to in my life. Chipotle is my favorite restaurant and this place messed up the food so badly I threw away my chipotle for the first time in my life. The place has some of the most poor hygiene I have ever seen in a restaurant and the food tastes like water. The majority of the staff has to be told the same things multiple times for them to do it so ordering also takes forever. Do yourselves a favor and never go here. They need to replace and properly train their chefs and go through another health inspection. read more

Terrible customer service, very angry and rude employees. Don't know how the interview process is but they literally gathered the most careless and rudest employees as possible and placed them all in this chipotle. Been there about 3 times and the nasty attitude from all of them is probably the only consistent thing about this chipotle. I ordered a bowl and large chips & guac yesterday. The chips were very clearly burnt and the woman at the cash register said that that's just how the chips were made for the day. read more

I have never had a good experience at this chipotle. Dining-in, I asked for lettuce and the worker pretended to put lettuce on my order because there was none left and she would have had to go to the back to get more lettuce... when I asked for more lettuce the worker rolled her eyes at me. when carrying out I only got half my order when picking it up... This location get worse and worse everytime they get a new hire. Don't waste your time here. I'm surprised they are still able to be a part of the franchise. read more

This is the only chipotle that I have ever been to that has been the worst experience ever from waking In to having bad people right outside the door taking over the property sitting outside homeless people/ to walking in all dirty door windows look like they never been clean to the environment inside very filthy dirty no one is sweeping in the morning to how they are serving the food it's filthy inside and where they are food making no one in there is smiling and happy to be at work to everyone looking very unhappy the service to the restaurant needs to be investigated and I myself will call the health department if chipotle corporate does not do anything read more

I'm a huge chipotle fan and customer but I hate to say this location is the worst one I've been to. Online orders are never completed on time, even delayed 20 mins after promised routinely. Quality is always a mixed bag, sometimes usual sometimes the rice is over or undercooked, and I even had a piece of foil in my bowl one time. Wouldn't recommend this location if you have alternatives, order in person if you can, and if you're ordering online, don't come pick it up at the time it says because it won't be ready. read more

Probably the worst chipotle in the St. Louis area Everyone was rude the facility is dirty not a clean table in site Will not be back to this place read more

Choose something else. This location seems overwhelmed and not interested in doing better. Visited on a Sunday afternoon around 4:30 PM. Dirty dining area, most of the sodas were out, no forks, spoons only on request. Staff seems angry and overwhelmed. I get that these are tough times for the industry, but also if I just dropped $100 on my group asking for a fork shouldn't seem like an unreasonable request. read more

Chipotle Mexican Grill - Dining area - Mexican Near Me - Saint Louis, Missouri

First time here. It was late on a Saturday night, perhaps 30 minutes before closing. There were just a couple people in front of us, but maybe 8 loitering around waiting for their order, and then a line stacked up behind us that went to the door. When we got to the counter we placed our order. Sofritas bowl, steak tacos, chicken al pastor burrito with guac. We also saw that there was a small stack of orders that were called in and that the grills were turned off and being scrubbed. There was food debris all over the working side of the counter! Our order was filled quickly and correctly and when we got at home, we dug it. Yum. I wonder how all those call in orders got filled after we left... But no issues for us. read more

Ordered 3 times from here. Each time it was wrong. Ordered guac got queso Undercooked rice Bowl not properly sealed and contents spilled in the bag I am a huge Chipotle fan. Its quick and consistent across all locations I've been to across the US. Except this one. read more

I ordered delivery through the Chipotle app and when it arrived there was NO silverware nor napkins (which is an issue if you're visiting and staying in a hotel). Also, I ordered a bowl with white rice, steak, corn, and extra sour cream. When I opened the container there was cheese and beans when I specifically asked for no cheese and beans. I tried calling a reaching out to get a refund because it was $22 and that is a lot of money to spend on food that did not even end up arriving how I ordered it on the app. I called three times and never once got an answer but based on the reviews I have read prior to leaving my review I am not totally surprised. Very disappointed. Also not surprised they have a 2.0 star rating. Embarrassing! I would like a refund. read more

I got an order of veggie tacos & also a veggie bowl which are always yummy. I got there later in the evening. It was around 830pm & they closed @10pm so I get it, it's the end of the day, online orders coming in, there's a line out the door. Once my food was prepared with all the fixings I wanted, I noticed there was no care put into packaging, it was just thrown together, sour cream was all over the container & the tacos were packed up soooooo messy they leaked all in my bag & eventually my clothes, other orders I saw being prepared were a mess as well & when I say the place was a COMPLETE MESS, it was bad. Meat & sauce was everywhere, un-wiped spills, cheese from past orders. Every area visible from that line of customers needed a wipe down. Do better Chipotle, I know you can, just clean as you go next time. I had to post because it made me second guess eating the food I purchased. read more

Oh how I love you, Chipotle, but this location is so sad! If you order online, there will be a problem with your order. If you go to pick up a pre-order, prepare to wait 90 min. If you go thru the regular line, you will feel sad for the staff working. Management, you have work to do. It looks like your staff is trying but are not trained and are overrun with random trips to the back. Please fix! read more

This location is my last resort when I need something quick. On my visit yesterday, after getting in line one of the first things I noticed was that the grill wasn't clean. I like the open kitchen concept, because I think it has the opportunity to demonstrate cleanliness and the integrity of the food they use and so on, but what's the point if it's super messy? I know it's fast food, but hospitality goes a really long way for me. They weren't super busy, it was like 2pm and the person helping me just kind of looked at me and waited for me to say what I wanted. I asked for a bowl, and after that all I got was "white or brown rice?" "Black or pinto?" "Meat?" It seemed like they were pained to be there. They could've been having a bad day, but maybe don't have that person as the first point of contact for customers. I also downloaded the rewards app they were promoting on signage, but it wasn't working when I got to the register. After asking for help to get the points for what I had just spent, they said they didn't know what was wrong but that I could use my receipt afterwards. That ended up not working... shocker. The two stars are for getting an okay burrito bowl, taking it to go, and eating it in the comfort of my own home. Likely won't be back. read more

Chipotle Mexican Grill - App - Mexican Near Me - Saint Louis, Missouri

I went to this location on 6/29/23. Horrible customer service, mainly from the lady with the weak blond braids. She was arguing about queso. She thought I just didn't want to pay. But if she would have let me talk I AM NOT ALLOWED TO EAT QUESO! and on top of that my food was cold. Disappointing. read more

Absolutely terrible! There must be no one managing this location. We ordered for pickup, and noticed that the guacamole was dark brown, the burritos were ruined, partially wrapped balls tossed in the bag with rice all over the place. Our meal was inedible! I'm so sorry to see this location fail so miserably. read more

Chipotle Mexican Grill - two burritos on tin foil - Mexican Near Me - Saint Louis, Missouri

THE ABSOLUTE WORST LOCATION! I ordered my food via the chipotle app. The promise time was 8:15 pm. I get to the location only to be told there is an hour wait for an ONLINE/APP order. Never received my food, had to get a refund via the Chipotle app. read more

The worst customer service you will ever experience. And it's apparent that every single employee doesn't care about you or your food. Don't go here. Don't order pickup from here. read more

I used to work at Chipotle and this is by far the worst one I've ever been to. The line is always long, the service is poor, and the food is cold and poorly prepared. The hygiene is also questionable. Every time I come here I am thoroughly disappointed. read more

I ordered delivery and upon opening it, all the guacamole was extremely brown with no hint of green. The guacamole also smelled rotten? My food was thrown in haphazardly and I deemed it to be unsafe to eat. I contacted the store and the app for help and a refund but will no longer be ordering from chipotle at this location. The supervisor stated that the guac is made fresh every morning and that it's likely the avocados. However, the smell of it is quite repulsing so I'm unsure of the accuracy of that response. It seems that my experience mimics many others'. read more

Chipotle Mexican Grill - Brown guacamole on all of my food and it smells - Mexican Near Me - Saint Louis, Missouri

See all

I really want to like this location but after spending $200+ here over a few months I can say confidently that I won't be back any time soon. I order through the Chipotle app for pickup orders usually and every time I order this way, my order is wrong. Things are missing from burrito bowls, large chips and guacamole are missing from my order. One time I got a burrito bowl with only cheese/rice/meat when I had ordered almost all the topping options available. I don't blame the employees, they seem like they're drowning in chaos every time I go there. The management needs to work on training and actually managing this location. I won't be back here for a while sadly. read more

Chipotle Mexican Grill - Missing lettuce, and several toppings - Mexican Near Me - Saint Louis, Missouri

Consistently one of the worst chipotles I have ever been too. The service is always bad, there is never fresh food.