The only chipotle where you wait in line for 40 minutes while they make online orders in front of you. I get this can happen on occasion, but really, every time for the last 5 visits... maybe a better system? read more

Let me start out by saying we are regulars at Chipotle, we love grabbing something when we are out and about. We always have good service and quality, till we stopped at this one Lancaster Dr in Salem, OR. The group in front of us received the normal good sized portions you expect. If something was low that they were asking for the staff was quick to stock it. Now considering almost everything was out in the line and they had all fresh containers behind them waiting to be filled. My wife had a carnitas bowl, she asked for peppers and received 3 small old peppers. After we asked if there were anymore we were given a blank look then they kept progressing the order to the next step. At the register we asked again and the cashier handed back the bowl and they threw on some green peppers and onions that were pretty much raw. My son had a chicken quesdilla that they forgot about and we had to remind them it was still in the press. I ordered a barbacoa burrito, the tortilla was left to long in the warmer and was pretty crisp. Even though there was a full fresh rice behind them, they made a big show of scraping all the hard rice out of the container, which amounted to about half the normal rice. The called for more barbacoa which there was a decent amount of it surprisingly, they were told it was right behind them by the cook. They ignored that and gave me about less than half the normal amount of meet. I asked for cheese and had to aso for extra since barely any was put on. Save yourself a trip to this one and go to the Keizer Station location, this one is turning us off for a bit. read more

I love chipotle- like sterotypical white girl - "chipotle is my life" love. That being said, this is one of the worst chipotles I have ever been to. The food is always hit and miss, the service always sucks. Either everyone in the store has just had Botox each time I go or not smiling is actually a required attribute at this location. To top it all off they have one of the worst parking lots. Super small with narrow spaces that soccer moms try to cram their Denali's in. Twice I have had my car scraped down the side in this parking lot and the other person has driven off. They are opening another location at Keizer station and I'm hoping its run by different people but, I'm not holding my breath. You gotta go to Portland or at least as far as lake Oswego for decent chipotle and a service experience that doesn't feel like a prison cafeteria line. read more

I LOVE Chipotle!! First off it makes me happy to know that not only do they use organic foods, but they try to use local sources as much as possible. The food is just amazing, and they also give you a good size portion. They offer burritos, burrito bowls, salad, tacos (both soft and hard), and yummy chips and salsa. I have eaten at Baja Fresh and can't really even compare the two, they are just totally different. The first time I ate Baja Fresh I loved it, but the two times I went recently the portions were much smaller, prices higher, and slow service, but to each his own. They offer choice of cilantro-lime rice or brown rice, pinto or vegetarian black beans, meat (braised carnitas or barbacoa, adobo-marinated and grilled chicken or steak) or guacamole, lettuce, salsa and cheese or sour cream. It is just yummy goodness! I have eaten here for years and will continue to eat here. The only thing that stinks about Chipotle is it is loud (weird, loud music), but you can sit outside, and their parking lots nototriously suck, but even those things would not prevent me from eating here : ) read more

Chipotle is amazing. Let's not kid ourselves. That said, is there one thing that you should expect to get at Chipotle Restaurant? Beans? Sure. Tortillas? Of course. Chipotle Sauce? Without question. I ordered and received my burrito, filled my beverage cup, and sought that magical sauce. Guess what? "sorry we are out of chipotle". Huh? I need the chipotle. I need it so bad. Love your spot Chipotle and get your act together. There is no reason I can possibly think of that you'd be out of chipotle. Order 1000s of bottles. It doesn't go bad. Store it. Awesome burrito. Awesomer with chipotle. It's your namesake. Straighten up. read more

Good stuff I recommend a a steak burrito with black beans and extra cheeses its good stuff. I have been to this location several times and every time the staff always welcomes me at the door its very nice. read more

Fast food that's not your typical fast food. Whenever I'm in an unfamiliar area with very limited healthy food choices, I always try to look for a Chipotle as a second choice. I haven't had typical fast food in over 10 years due to the trans fats, MSG, high carb and sugar content, etc. and the fact that its not real food. Chipotle has none of that. Their meats are hormone and antibiotic free, no MSG, and there are some viable (non soy) vegetarian alternatives. I personally like the salads. The food is as good as it looks on their website and you wont break the bank. read more

Very similar layout as Taco Del Mar... minus the surfer theme. A subway for burritos that also offers "bowls" and "tacos" that you build. Their art is cool. Seating appears uncomfortable and more like artwork, however it was deceiving, pretty comfy afterall. Chicken was a bit over cooked... rice had a great taste as well as the black beans and the guacamole (which is added as an extra with a $1.75 additional charge). Outdoors was pretty with nice landscaping and a pretty waterfall. Parking was easy with plenty of access and right across the street from Lancaster Mall. read more

This has been one of my favorite places for Mexican food, however I am pretty sure they are using frozen avocado or a mix of frozen and fresh for their guac. I would love to be wrong but every time I eat guacamole that had been frozen, I get bad tummy grumbles and pain. Can eat avocado and guac all day long when fresh. Last three times I have gone, I have got the dreaded tummy problems. Twice I have asked and they have told me its fresh. I guess I should be specific and say, " did you cut and seed the avocado yourself, today?" I will probably go again, just not the vegetarian bowl... Chips are the bomb! read more

Wow! I'm a newby to CMG and was I so pleased with my dining experience. First, non-GMO, local veggies, no antibiotics, etc. How can you not appreciate this in our world of chemical laden frankenfood? I love the flavor of lime and cilantro that permeated my tacos. The portion sizes were huge and a big surprise given the freshness of the food. Did you know they sprinkle their chips with a yummy lime salt? So good! I'll be back again. I enjoyed this. read more

I don't go to Chipotle Mexican Grill very often but when I do, I really look forward to it. The food is really quite tasty. Granted, it is still fast food so it's not going to be the healthiest choice (even if you choose a vegetarian route) but they do provide a nutritional menu online. If you are worried about your diet, take a glace at that before you go. It'll also save you time when you order because you'll already have an idea of what you want. How it goes is you walk in and order "cafeteria style." They have all their food in trays and you can see what you are selecting to put in your tortillas, tacos or burritos. Then you can choose to dine-in or take-out and pay. I will say the prices are a bit high for a fast food restaurant but the quality of the food and nice staff make up for this. My only complaint is when I finally get up there to order, it's too loud. I don't have the best hearing to begin with but the mix of the noise from various fans and machines running is almost too much and I find myself asking "What?" every time they ask me a question. I don't know if anyone else has this problem but I thought it was worth mentioning. Of course, I'm not going to let this small thing stop me from eating here. It all comes down to the fact that I really like the food and no matter how many times they have to repeat themselves for me, they have been patient and very nice to me. read more

Not good. The rice and beans were way undercooked, and cold. The sofritas were cold and tasted like they'd been sitting there for hours. The chips were stale and cold. One of the girls working gave me attitude, and the bathroom was stocked with hand sanitizer instead of soap. Umm... doesn't washing your hands with hand sanitizer defeat the purpose of hand sanitizer. Just... not good. read more

Don't bother ever putting in an online order. They don't start making it until you show up. Their excuse "we just got the order" happens all the time read more

Made an online order to be picked up by 4:30 had to wait 20 minutes after. We looked at other online order's and there pick up time was 4:45 and already ready at 4:30. It was not busy at all. Horrible customer service, store presentation wasn't good. Floor was extremely dirty same with the tables (only a few available anyways). Would not recommend coming to this Chipotle. read more

I love the chicken burrito bowls, but I wish their chairs were a bit more comfortable. read more

Chipotle Mexican Grill - Worst chairs ever. - Mexican Near Me - Salem, Oregon

My favorite place to get a delicious steak burrito. Lately it seems the portions are ant size when certain people are working some of the girls try to be scientific about their portions and give not enough to taste. it is very inconsistent, I don't go to Chipotle to get an ants portion of food. Chipotle needs to learn that people don't go to their restaurant to have people give them small portions. If I wanted small portions i would say so, the amount of money is the same no matter who serves the food, the past months when certain individuals are working it feels like your getting ripped off. read more

The food was good the service was not. My order was assembled as I asked. The person who rang me up put my burrito in a paper bag. I said I was not taking it to go-- I planned to eat in the restaurant and was told I still had to have it in a paper bag. I checked the cutlery and there were no knives so I went back, and asked if I could have the burrito cut in half so I did not have to start chewing on one end and go to the other. I was given a very blunt plastic knife and told to cut it myself. Baja fresh cuts their burritos, so if you don't want to start at one and then go to the other, perhaps Baja fresh is a better choice. I found a stack of the red baskets and swiped one to put my burrito on, then hacked at it with the blunt knife, and ate it there. I am just in this area for training at work. Chipotle did not impress me with good service today. read more

Staff was unbelievably rude. The girl who made my food had the worst case of stank-face I've seen in a while. And the cashier was even worse. Never again. I'll drive further just to avoid this place. read more

Typical Chipotle fare (which I like) but they need to get the parking situation squared away. They're losing business especially since the Baja Fresh across the street (where I'm writing this review) has ample parking. read more

Food not great, quality checks bad, terrible service!!! Got a burrito bowl with brown slimey lettuce and asked for a new bowl with good lettuce. They said it was still good, you just have to pick the slimey lettuce out and they also said, it was all like that!!!! Disgusting!!! Then I asked the lady to take the bowls with the slimey lettuce and she said, we can't take those back.... Really??? Just wanted you to dispose of them, not return the food. Management better figure out how to get their employees to provide better service with better quality checks. 3 separate visits that I have tried to get soda and there wasn't any ice! They already have a bad reputation so their quality should be top notch! Not this location. read more

Why do I experience so much self loathing after eating here?? Because its so damned expensive for what it is, and their service is awful ... you'd get more personality from a line of robots. And has anyone else noticed that they barely put ANY meat in your bowl?! They craftily cover up this fact by dumping tons of rice, beans, and other crap in there, making it look like you're getting a ton of choices and a bunch of good stuff, sneaky bastards. read more

What a disappointing meal. No wonder there were so few people there. We stopped on the way to the coast, intentionally seeking a chipotle. Two of us ordered bowls. The brown rice wasn't cooked enough so it was too hard to chew. The chicken was grisly, the mild salsa was way too hot to be called mild. Even the lime chips were sub par, some soggy, not enough lime. My family loves Chipotle, but this experience did not come close to the Chipotle we know and love. read more

I'm surprised that 1) this is rated so low 2) that a review hasn't been completed in a while. I cruised through the line for a takeout meal. In and out in about 8 minutes, even with a line which is always nice with kids at home. It was like a well oiled machine. The burritos were huge and tasted very good. Nothing truly bad to report. I completely understand its a glorified fast food restaurant, but in certain situations, I don't mind that. As far as one detractor, I was placing three separate orders. The staff was takin my desires in shifts - one doing wrap&rice, one doing meat&salsa, and one doing veggies&checkout. They were definitely not in sync and at one point I had each of the three asking me what I wanted on each of my three orders- at literally the same time! Brain explosion! Someone wait for me finish, jeez! Anyways, I foun the food to be good and the service friendly enough but not exactly patient. It's a Chipotle! Go in with that frame of mind and you should be OK. read more

I love chipotle don't get me wrong. I used to come to this location almost everyday after working out or just for a quick meal. It's always delicious and k don't feel bad about eating it...BUT this location always is running out of stuff. Constantly. The last three times I've been there they have had been out of something: chips, Guac, cheese, even lettuce...I work in a restaurant and to me this just means whoever is in charge of ordering food needs to do a better job. I'm not saying I won't come back but having the location in Keizer is nice. They never run out of stuff and their staff is so much nicer and more customer oriented than Lancaster. read more

Tried Chipotle for the first time. Actually annoyed enough to type this in the restaurant. Meh burrito. The guac is decent, which saved them a star but thr chips are far too salty. This is not an $11 meal (burrito, chips and guacamole, small soda). I won't be back. Not to mention I came at 2:00 on a Monday and couldn't find a parking spot, yet the restaurant was not at all busy. If I'm near Lancaster Mall and want decent fast food Mexican, I'll stick with Baja Fresh. If I want to build a burrito, I'll go to Taco Del Mar. read more

So, we have dined at Chipotle in the past (not this location) and always enjoyed the food.. last night we stopped in for a bite and we discovered that the portions are now about 60% of what they used to be. Don't get me wrong, the portions that I recall from our more frequent visits in years past were huge - however that's part of the gig in my opinion. Not only have the portions shrunk wildly but the construction of the burrito was ridiculous, I could've (and have) done better in a drunken stooper - the only cheese to be found was at the bottom of the burrito and the chicken was absent from the first half dozen bites. I say pass on this location and perhaps the chain in general. read more

You'd better be desperate to eat here but having said that it's not horrible. Just not memorable vegetarian burritos.

I have not been in for awhile stopped in and was reminded of how different and tasty their food is. I'm just glad they are still here.

U know for fast food, pretty good stuff. Located on the BUSIEST street in all of Salem it seems, but was close to the kids soccer game and provided a air conditioned rest spot on a 100 degree day. read more

Food was just ok. Steak was rubber. Dining area was filthy. Floor had food on it throughout. As many dirty tables as clean tables.

The portions are really good but that's about it, Qdoba tops Chipotle on everything. The service was below par, with the attitude they had behind the counter you wouldn't think they even got paid to be there. I felt like crap halfway into my burrito bowl and I will not go to this chipotle again... but the portions were good and everybody seems to like chipotle so I'll give them 2 stars. read more

The food is always fresh. We usually split an order between two people because girls don't eat as much as guys. The meat is raise humanly and fed without hormone and antibiotics. I feel like I am not eating unhealthy junk food. The taste is also amazing, just enough seasoning. read more

The WORST Chipotle ever, and I've eaten at a LOT of Chipotles! There was something frozen - was it the pico de gallo? The guac? It threw off the entire bowl and just made it gross. C'mon peeps - you can do better than that!! So much for a handy road trip stop between Portland and Eugene. read more

Ordered online and didn't receive food. Door Dash was advised when they came to pick up my food that the employee had given my food to someone else. Spoke w/ Manager and she advised me she couldn't do anything to assist me getting a new order going when it was done on her website! I just wanted my lunch. read more

Fresh as it gets food, the guacamole is amazing, and the burritos would fill an elephant! Come here for some great mexican style food.

Agree with everything above. It's a more expensive, less flavorful, and far less varied version of Qdoba (which, unfortunately, we don't have in Salem). read more

This location was the same as all the other locations I've been to. The girls working were very nice, and let me sample some before deciding if I wanted it in my burrito. Either you love chipotle, or you don't. It's fast food that won't kill you, and I appreciate that they use nicer raised meats, and some local ingredients. read more

Great food. The burritos are HUGE! All the ingredients taste fresh. Plus they sell beer, including a few local varieties. My only complaint is that the line was a bit long. But once you made it up to order the staff was quick and polite. This company is moving towards non-GMO and organic ingredients, which I support. I guess the line was so long because the food was so good! Worth the wait. I will take my family there again for lunch. read more

This has become our go to place for a quick gluten-free meal. The employees a very accommodating and don't make me feel like I am a bother. They go out of their way to make sure I have food safe from cross contamination. Thank you! read more

I always try to find chipotle whatever I am when I'm looking for fast food Mexican this is my new Taco Bell, it cost a little tiny bit more but it is so fresh and healthy that's good for you and this location is really nice because of the seating either indoor or outdoor by the little waterfall that is always the subject of much attention by any kid who's nearby in fact the last time I was there about a month ago I saw a family who had 10 kids and everyone of them was around that waterfall Lol. A pretty entertaining lunch indeed! read more